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Mantra Crown Towers Surfers Paradise 4.5 stars

Customer review rating 4.2/5 1,987 reviews

ALLSAFE approved hotel

Mantra Crown Towers Surfers Paradise
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+ 12 Services

Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for childrenPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55559998

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our accommodation(s)

At Mantra Crown Towers there are self-contained accommodation options to suit everyone. Our 1, 2 and 3 bedroom apartments come with spacious living areas, gourmet kitchens and Foxtel TV, making them the perfect place to relax and unwind before your next action packed day on the Gold Coast. All of our rooms have a private balcony, some even boast ocean views to make your stay even more wonderful.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 82 / 883 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Ocean

  • Max. number of persons: 6
  • Area: From 116 / 1249 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 8
  • Area: From 321 / 3455 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,987 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,091 reviews

Modern clean roomy

Customer review rating 5.0/5

Anonymous Families - 02/05/2021 Confirmed reviews ALL

Great stay

Dear Courtney, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Front Office Supervisor

Fabulous Family Getaway

Customer review rating 5.0/5

Melinda Families - 02/05/2021 Confirmed reviews ALL

This was our second stay at Crown Towers. Upon arrival the receptionist was very friendly, she apologised our two bedroom ocean view apartment wasn’t ready and gave us an upgrade. We landed in a 3 bedroom ocean front apartment! It was amazing. Upon entering all we could see was the ocean. The apartment was modern and spotless. Each room had a tv, air con unit and fan. Two huge bathrooms and the kitchen was well equipped. The facilities are amazing. The kids enjoyed the numerous pools, one which was indoor and heated. The spas were lovely as well. We dined at the poolside cafe numerous times. Food and coffees were lovely. They only take cash but I didn’t find that an issue. There is also a delicious Thai restaurant underneath as well. The complex is centrally located with short stroll to beach, Cavill ave and endless cafes and restaurants. There is a scooter hire shop right opposite Crown Towers and we rented some fun triscooters which the kids loved. The complex offers free secure parking which was fabulous. We thoroughly enjoyed our seven nights and will be back! Thankyou Mantra Crown Towers

Dear Melinda, Thank you for your 5 Star Review! We are so happy that you and your family enjoyed your stay, our facilities and everything we and the Gold Coast have to offer. We look forward to you and your family returning in the future. Many Thanks, Megan Front Office Supervisor

Good stay

Customer review rating 4.0/5

M. F. Families - 28/04/2021 Confirmed reviews ALL

The excellent location and the three helpful front end customer service people Mary , Matric & Jaye were excellent in their customer service approach.

Dear M. F., We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Front Office Supervisor

Very comfortable stay

Customer review rating 5.0/5

Jan Families - 28/04/2021 Confirmed reviews ALL

Two bedroom unit was well appointed and sparkling clean. The beds were very comfortable

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Megan Front Office Supevisor

Good Location, Rooms need refurbishing

Customer review rating 3.5/5

Lynn Families - 28/04/2021 Confirmed reviews ALL

The location is fantastic. The entrance lobby and staff were lovely. The room was untidy and probably not as clean as it should have been. The carpet was fraying, units marked and paint missing. Needs renovating.

Dear Lynn, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us I have passed your comments onto the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Front Office Supervisor

Great stay

Customer review rating 4.0/5

Anonymous Families - 28/04/2021 Confirmed reviews ALL

Stayed for 2 nights. We stay here every couple of months. Great pools. Would be fantastic if the main pool could be heated a little as it’s always freezing. Rooms are good. Bathrooms need updating. Block out curtains would be nice too. Enjoyable stay. Will keep coming back.

Dear Jodie, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Front Office Supervisor
Customer review rating 2.5/5

Tracy Families - 28/04/2021 Confirmed reviews ALL

View was amazing for the family

Dear Tracy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Megan Front Office Supervisor

Good location, not clean

Customer review rating 2.0/5

Nat Couples - 27/04/2021 Confirmed reviews ALL

Great location, close to the beach and shops but the room was not clean or ready on time. It was dated and had several things that didn’t work such as tv remotes, lights etc

Dear Natalie, Thank you for taking the time to share your feedback. I have passed your feed back onto the team for future improvement. We hope to welcome you back to our hotel very soon! Sincerely, Megan Front Office Supervisor

Better than home from home!

Customer review rating 5.0/5

Caroline &. C. Families - 26/04/2021 Confirmed reviews ALL

We were lucky enough to be given a large, clean, beautifully appointed apartment on the 27 floor. The view was amazing - lights one side, sea lapping the beach on the other. The beds were clean and comfortable and all our needs appeared to be catered for. The pools suited all of us, from grandparents to toddlers, and it was such fun to have breakfast catered by the cafe near the pirate pool. The reception staff were exceptionally helpful and friendly and were excellent representatives of the hotel.

Dear Caroline Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Many Thanks, Megan Front Office Supervisor

Average

Customer review rating 2.5/5

Heath R. Families - 26/04/2021 Confirmed reviews ALL

I have sent management an email.

Dear Heath, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for providing your feeddback and taking my phone call earlier today. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Front Office Supervisor

Great location, great view

Customer review rating 5.0/5

Jarret Families - 26/04/2021 Confirmed reviews ALL

Clean and modern rooms, pool and gym facilities were good, great location easy walk to restaurants and bars, reception staff were friendly.

Dear Jarret, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm Regards, Jay Fawckner Front Office Supervisor

Great view and location

Customer review rating 4.0/5

David G. Families - 24/04/2021 Confirmed reviews ALL

Good clean room. Very spacious.

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Megan Front Office Supervisor

Room smelt bad. cleaners came to sanitize but still no good

Customer review rating 1.5/5

Greg J. Families - 24/04/2021 Confirmed reviews ALL

Poor , whole apartment needs revamp

Dear Greg, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Front Office Supervisor

Unclean room

Customer review rating 2.5/5

Stephen G. Couples - 23/04/2021 Confirmed reviews ALL

Kitchen not clean Balcony not clean

Dear Stephen, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Megan Front Office Supervisor

good stay

Customer review rating 3.5/5

Yh Families - 22/04/2021 Confirmed reviews ALL

In a 3 bedroom apartment I would have expected fresh towels and rubbish removed

Dear Yvette, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are advertised as self serviced apartments meaning our staff do not service the rooms daily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Front Office Supervisor

Great location, close to beach and tram station.

Customer review rating 4.5/5

Tracey Families - 22/04/2021 Confirmed reviews ALL

Very roomy 3 bedroom apartment, quiet and in a convenient location.

Dear Tracey, We very much appreciate your comments regarding your stay at the Mantra Crown Towers Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Front Office Supervisor

2 night stay 3 bdrm unit

TripAdvisor rating 5.0/5

tskel Family - 15/01/2020 TripAdvisor review

Check in staff were friendly & polite, upon entering room I think all jaws dropped at the same time, room was huge, Recently refurbished I would think with modern furnishings, great view of surfers at night & the beach. Pool area & kiosk are great, food in the on site Thai restaurant was magnificent. could fault our stay at all

Dear tskel It's so fantastic to read your comments on your recent holiday at Mantra Crown Towers. We are so pleased that you enjoyed the size of your apartment and loved the views of the beach and Surfers Paradise. We have shared your comments with our team and we look forward to welcoming you family again in the future! Kind regards, Fiona Reservations Agent

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