Peppers Beach Club & Spa Palm Cove 5 stars

Customer review rating 4.3/5 1,907 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Peppers Beach Club & Spa Palm Cove
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Hotel extras

  • Located in the heart of Palm Cove

  • Features three swimming pools and a swim up pool bar

  • Walking distance to shops and restaurants

  • Located on the beach

  • Day tours to Great Barrier Reef and Daintree Rainforest

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879
palm cove
australia

Tel: +611300092876

Fax: (+61)7/40599222

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :-16.743341, 145.670696

Your meetings and events

Featuring natural lighting and air-conditioning, the Coral and Rainforest Room is ideal for conferences and events of up to 100 delegates. The Coral and Rainforest room leads out to a covered private courtyard, the Green Wall Terrace, perfect for breaksor breakout sessions. The room can be split into two smaller breakout rooms, Coral Room and Rainforest Room.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • 24 hours reception , Airport transfer, Laundry/dry cleaning valet, Child minding, Bike hire.

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Peppers Beach Club & Spa offers a selection of room choices including Spa Rooms, 1, 2 and 3 Bedroom Suites and Penthouses with ocean views or lagoon and tropical garden views. The 3 Bedroom Penthouse boasts a private rooftop terrace, barbeque and private pool or heated spa.

Resort Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Garden Spa

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Ocean Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LIME AND PEPPER

Type of cuisine: Regional

Lime & Pepper restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

ON THE ROCKS

Non contractual photo

Poolside swim up bar serving drinks and snacks.

Our guest reviews for
Peppers Beach Club & Spa Palm Cove

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,907 reviews

Nice room but had problems

Customer review rating 4.3/5

Owen Families - 26/11/2020 Confirmed reviews ALL

Just seemed to have problems from the start. The room I wanted to book from bookings.com didn't exist and had to pay more for less. Then when I arrived, I thought I was getting breakfast included but turned out I wasn't. The dryer didn't work, house cleaning dried our clothes for us which was good. Wifi would only work in the dining area and was terribly slow (not usable). Had to use mobile data which would only work in the dinning area as well. TV remote was falling apart. Toilet door would not lock. Just seem to have small problems that probably don't normally happen. Otherwise the room was one of the largest I've stayed in and looked nice.

Quiet and relaxing.

Customer review rating 4.3/5

Anonymous Couples - 26/11/2020 Confirmed reviews ALL

Really like the quiet pool nice and chilled. loved the swim up bar. The resort very clean and the domestic staff where very friendly. A couple of the older front counter staff could work on this.

Good stay

Customer review rating 4.3/5

Taras H. Couples - 24/11/2020 Confirmed reviews ALL

Well looked after

Relaxation Bliss

Customer review rating 4.3/5

Sharon Couples - 24/11/2020 Confirmed reviews ALL

It felt like we were a million miles away in our own private paradise. We had 7 beautiful nights at Peppers and can't wait to come back. It was one of the most relaxing holidays I have had. The whole experience at Palm Cove was magical.

lovely place to stay , well located. lovely staff.

Customer review rating 4.3/5

Leanne Couples - 24/11/2020 Confirmed reviews ALL

We had a very stress free stay and you have lovely staff that were always very pleasant. Pool is beautiful. Could not fault our stay. Food was always lovely. Will come back

High quality , relaxing resort

Customer review rating 4.3/5

Michael B. Couples - 24/11/2020 Confirmed reviews ALL

Two weeks of peace and quiet and days by the pool with access to great eateries. Peppers Palm Cove is a great place to unwind and take a break.

Over Priced, Understaffed and rundown.

Customer review rating 4.3/5

Samantha D. Couples - 24/11/2020 Confirmed reviews ALL

I booked a 5 night stay with my partner recently to trial the accommodation. I was looking to purchase holiday packages to this resort for my 12 employees as our 2020 Christmas gift to our staff. After our negative experience our company has unfortunately decided to book these holiday packages elsewhere. The pool bar has no atmosphere, I asked if there was any music that could be played and I was told by staff that Peppers does not pay a licence to play music in the public areas which I found extremely unusual as there was music playing in the lobby area. Staff in the bar are well under trained, not once was I served a cocktail that had in it what the menu specified. They also had to ask the manager how to make them, this happened over the 5 days that we used the bar. I paid $4.00 for a splash of plain soda water in a short glass with ice!!!! Literally $4.00 for a splash of soda water, this is robbery. The breakfast area was always understaffed, we purposely avoided the busy hours but still found it hard to get staffs attention to take our order each morning. The rooms were outdated and not even a bottle of water was supplied. I have never stayed in a resort anywhere where they didn't supply daily bottled water in the rooms. A mini bar selection in the room is also normal in resort but that also was not an option. My partner also had two of his shirts go missing from the room. My understanding is that maybe the room cleaners gathered them up when collecting the used towels. And lastly, upon checkout the staff didn't even bother to ask us how our stay was. Happily took our money but didn't even ask if we had a nice stay.... Pretty poor experience and very unprofessional. I have stayed in Peppers resorts and hotels around the world and never had such a negative experience.

Amazing place!

Customer review rating 4.3/5

Amy Couples - 24/11/2020 Confirmed reviews ALL

We thoroughly enjoyed our time at Peppers Palm Cove. Beautiful facilities and location. Staff were friendly and helpful. We will definitely be back!

Overall a pleasant stay in beautiful Palm Cove location

Customer review rating 4.3/5

Trish S. Families - 23/11/2020 Confirmed reviews ALL

This stay was based on us having family and wanting them to experience what we had enjoyed previously a few years ago, which was previously a beautiful relaxing stay - this one was perfect at the beginning however we did have a few issues with regards to room changes. The staff were friendly and accommodating as they could be, and the grounds staff were very friendly.

Nice facilities, measly check out experience

Customer review rating 4.3/5

J. Couples - 23/11/2020 Confirmed reviews ALL

Generally good - liked the pool and swim up bar. A totally inflexible check out time of 10am does not suit a hotel of this level - it's akin to a motel. $20/hr extra is an insult to check out when breakfast service hasn't even finished.

70th Birthday Stay

Customer review rating 4.3/5

Ian W. Couples - 23/11/2020 Confirmed reviews ALL

I booked a night at Peppers in a room with an ocean view to celebrate my wife's 70th birthday. Booking in was a little slow as there was only one person manning the reception desk and multiple customers requiring attention. The room was definitely overdue for some love and attention, and the view out over the mildewed canopies was hardly awe inspiring. Breakfast was satisfactory.

Fantastic resort

Customer review rating 4.3/5

Beverley M. Couples - 22/11/2020 Confirmed reviews ALL

We had a fantastic two week stay from the moment we arrived we could tell it was going to be great. Our room the beautiful pools and the staff we beyond what we expected.

Well located. Beautiful pool and grounds

Customer review rating 4.3/5

Angela A. Couples - 22/11/2020 Confirmed reviews ALL

Our first night was not good. Closed bathroom door and it locked and would not open. Reception tried to open. Had to move rooms for the night with none of our toiletries. Spent 20 mins trying to find it at 10pm all while feeling nauseous after dinner. I believe an upgrade of some kind should have at least been offered for how horrible our first night was. Getting first night out the way and we enjoyed the rest of our stay. Pool was amazing but pool bar needs a bit of music for atmosphere.

Overall ok

Customer review rating 4.3/5

Anonymous Couples - 22/11/2020 Confirmed reviews ALL

Well located in a beautiful area. Breakfast was just ok.

Good stay

Customer review rating 4.3/5

Lee Friends - 22/11/2020 Confirmed reviews ALL

Great pools excellent breakfast

Stay effected by isolation not by hotel experience

Customer review rating 4.3/5

Julie Couples - 22/11/2020 Confirmed reviews ALL

The hotel was wonderful and looked after us very well during our isolation. Only comment I would make is the first day you would knock on our door to let us know food had been delivered and the food was left directly at our door. This worked well. For the next couple of days you would ring to let us know the food was delivered. This was fine for us however the food was left at the entry to both suites. This meant if we did have covid 19 our neighbors had to share the foyer and door handles with us and now would be exposed. This should be thought through a bit more and the food left at the door to our room not the door to both suites. Other than that we loved the room and what we saw of the hotel and we hopefully be able to return when life is a bit more normal. Happy to say we are still covid negative.

Customer review rating 4.3/5

Yvette B. Friends - 22/11/2020 Confirmed reviews ALL

Beautiful hotel in fabulous location. Staff could not do enough to make our stay comfortable. Wiuld recommend and will definitely be back.

Great facilities and location

Customer review rating 4.3/5

Tony Couples - 21/11/2020 Confirmed reviews ALL

Friendly and efficient staff

Customer review rating 4.3/5

Margaret B. Friends - 21/11/2020 Confirmed reviews ALL

Lovely room. Floors were dirty and needed to be mopped; coffee/tea spills on tiled floor. No plug in kitchen. Only two mugs in cupboards ( plenty of small cups)

Great location and amazing pool facilities

Customer review rating 4.3/5

Gg Couples - 21/11/2020 Confirmed reviews ALL

Fantastic location and incredible facilities. Unfortunately, on our arrival the dishwasher was full of dishes and we were unsure if they were clean or not. As a result, we didn’t use them or the dishwasher during our stay.

Our most recent 20 reviews

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