Paradise Centre Apartments Surfers Paradise 4 stars

Customer review rating 4.2/5 603 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

+ 9 Services

Hotel extras

  • Located in the heart of Surfers Paradise

  • 2 x outdoor heated ppols

  • 2 x heated kids pools

  • Walking distance to Surfers Paradise Beach

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI in your roomPaying
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor heated pool
  • Well-being
  • Outdoor tennis court
Information message

Hotel location

Paradise Centre Apartments Surfers Paradise

3 Hanlan Street
4217
surfers paradise
australia

Tel: +61755793399

Fax: (+61)7/55702077

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 22km / 13 miles - Shuttle paying

GPS :-28.002796, 153.430363

Our accommodations

Positioned just 20 metres from the beach, Paradise Centre Apartments provide stylish and spacious self-contained accommodation with everything you'll need for a relaxed Gold Coast holiday. Our 1, 2 and 3 Bedroom Apartments have a large fully equipped kitchen, laundry facilities, and spacious living areas which feature a balcony overlooking the ocean. You can relax with the comfort of air-conditioning and Foxtel TV after a day of adventure.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 100 / 1076 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Executive

  • Max. number of persons: 3
  • Area: From 100 / 1076 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom

  • Max. number of persons: 5
  • Area: From 140 / 1507 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Executive

  • Max. number of persons: 5
  • Area: From 140 / 1507 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
Paradise Centre Apartments Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

603 reviews

Fantastic location, amazing facilities, stunning apartment and totally fabulous views!

Customer review rating 4.2/5

Jocelyn Couples - 02/08/2020 Confirmed reviews ALL

We had a most enjoyable stay - our third - at Paradise Centre. Debbie was especially helpful with our very last minute booking over the phone and from there the entire experience was fantastic. The apartment was clean, the windows especially, and very comfortable. With supermarkets and restaurants on your doorstep the hardest decision we made was what and where to eat! Great facilities and stunning grounds - the activities within Paradise Centre were also a huge bonus - tennis, swimming, gym, spa. We will be back!

Nice View

Customer review rating 4.2/5

Melissa Solo - 01/08/2020 Confirmed reviews ALL

I experience rudeness from front of house staff, also from head cleaner. Regarding the state i apparently left room in. I went back to apartment, clean vacuumed and remove rubbish. Then i was told paradise apartments was still going to keep my bond. I questioned head cleaner, about what i left a mess.?HER response was a fry pan was not clean to her standards . And was charged for a small patch of water that had accidently spilt on the floor , which i had cleaned up. When i queried more about it, i was told they had photos. I replied do you have before and after pictures. Also i was charge for laundry costs for a blanket. I feel i have been unfairly treated. Also during stay i was not given any complimentary soap, shampoo, coffee milk pack on my arrival. I was told to come get myself. And for that reason till i receive a apology and my bond back i will not recommend staying here to family and friends. I also left 1 day early because i was unwell and required testing for covid 19.

Great property and location

Customer review rating 4.2/5

Anonymous Families - 31/07/2020 Confirmed reviews ALL

Second stay, same issue again with the hot water system being very inadequate. Washing machine broke but that was quickly sorted by reception staff with allowing us access to an additional apartment and a new machine installed by the time we left. Very accommodating and friendly staff, overall great stay.

Great location, beautiful apartment

Customer review rating 4.2/5

Beth J. Families - 30/07/2020 Confirmed reviews ALL

Even though it was raining we had a wonderful time. Shopping underneath so didn’t really matter.

Great location

Customer review rating 4.2/5

Nicole Friends - 30/07/2020 Confirmed reviews ALL

The apartment was spacious perfect for 6 adults, reception staff were excellent - nothing was a problem, the view was amazing however it was disappointing to have to look down on abandoned areas like the old putt putt golf course.

Construction work deafening

Customer review rating 4.2/5

Annie Solo - 30/07/2020 Confirmed reviews ALL

The unit below was doing contruction work, so loud (jackhammering) i couldnt hear the tv or read a book, in the end i left the apartment through the day as was intolerable to stay there. I mentioned this when checkin out and was told ‘private owners sometimes do this’ there should be a list of units undergoing renovations and bookings shouldnt be slotted near them

Great Location

Customer review rating 4.2/5

Jackie R. Families - 29/07/2020 Confirmed reviews ALL

We enjoyed our stay and the room was so nice, had so much space and very modern. The view (and only from level 13) were AMAZING. Weather wasn’t great but we made do. The location of the hotel was so convenient and nothing was too far or too much hassle. We did have some issues with our dishwasher, washing machine and tv but it was easy to get over as we loved our room. I have already told so many people that this is my new favourite in surfers. Cannot wait to come back. Only gave an 8 because of the minor issues we had with the big appliances.

Awsume service and view

Customer review rating 4.2/5

Stefanie B. Couples - 29/07/2020 Confirmed reviews ALL

It was a very pleasant stay. Room was amazing. Staff very helpful. Would recommend

Customer review rating 4.2/5

Anonymous Families - 29/07/2020 Confirmed reviews ALL

A great experience, marred only by jack hammering on another floor during the day.

Great location right in the heart of Surfers

Customer review rating 4.2/5

Marianne Families - 28/07/2020 Confirmed reviews ALL

Upon double checking that there was a bath in our room (which there was not) we were grateful to be upgraded to a 2 bed apartment. The apartment was great but being the middle of winter we were freezing and there was no heating available. Also no rugs on floor so it all felt very cold. There was also no necessities like soap and little toilet paper. Luckily there is a Woolworths under the building to buy your own.

Well located, friendly staff, beautiful heated pool, very clean in all areas

Customer review rating 4.2/5

Lisa K. Couples - 21/07/2020 Confirmed reviews ALL

Pat at reception was very welcoming, room very clean, Parked with ease, right in the heart of Surfers Paradise everything you could ever want at your finger tips.

Amazing stay

Customer review rating 4.2/5

Claire Couples - 20/07/2020 Confirmed reviews ALL

Everything we wanted was met. Beautiful view, with swimming pool, tennis court. Amazing location. Can’t complain about anything.

A nice stay

Customer review rating 4.2/5

Neralie L. Solo - 18/07/2020 Confirmed reviews ALL

I stayed in Allunga as a solitary mini break away by myself. We have stayed multiple times when still living in NSW and moved to QLD in May, Gold Coast northern suburbs. I chose executive for myself as a special treat but to be honest it didnt feel executive. We stayed once before in Ballan standard one bedroom which felt more executive than the unit I got this time It had a big hole in couch (caused by someones cigarette it looked like) and the overall feel of unit felt dated and worn. I love staying there because of the pool and location, I swam this time but was very disappointed the spa on Allunga side was empty. I walked to Ballan to hop in spa and back to Allunga pool, my favourite because of the ocean meets pool feel when in it. So Ive given a 7 because I also didnt get ocean view from bed which Id hoped for to sleep with curtains open and wake up to ocean (I put in request when booking) I drove 20minutes rather than 12 hrs (as weve done in past more than once) for my personal treat this time. I will come back as a loyal customer, and really like staying there, but wont choose executive again. There isnt much difference anymore other than price it appears. Warm regards

Dear Neralie, We very much appreciate your comments regarding your stay at the Paradise Centre Apartments Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comments in regards to your room and I will be able to pass this onto management. Sadly we do not have all our facilities operating due to the Covid-19 pandemic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is pefect.

Customer review rating 4.2/5

Anonymous Families - 16/07/2020 Confirmed reviews ALL

We had an amazing holiday with our family. The location was perfect and the grounds are lovely. Our room was disappointing for an executive apartment. We were very disappointed in the apartment.

Dear Loren, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Prime location

Customer review rating 4.2/5

Prashant M. Families - 13/07/2020 Confirmed reviews ALL

Good

Dear Prashant M., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Roomy unit and great location

Customer review rating 4.2/5

Tim Families - 10/07/2020 Confirmed reviews ALL

Girls at the desk very helpful. Even rang to say the unit was ready early. Very handy location and just across the road from the beach. Unit was tidy and even had 3 tv’s. Happy to come back again.

Dear Tim, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

The best location, hotel looking tied.

Customer review rating 4.2/5

Elvis A. Couples - 08/07/2020 Confirmed reviews ALL

Had the worst stay, we were in Room B9103 the TV was not working, was told it would be put on but wasn't. When i spoke with Tahlia at reception she was rude and told me both buildings had no TV, she lied. I asked if she could move us to another room with TV, her reply was no! too bad we are fully booked. On the third day of our stay i spoke with Keira at reception, i told her what had happened she informed me that the TV was reconnected on the 1st day. i asked her if she could come up to the room to see if i was doing something wrong. She immediately came to the room to find it was not connected, she then gave me the option of another room or she would contact Foxtel to get it fixed. Within 30 minutes it was connected. Keira and Krystal were both very helpful. My wife and i were very upset at the way Tahlia spoke to us and has made us not to return to Paradise Apartments again. We have stayed with them 3 times and were planing on staying again in August.

Dear Elvis, Thank you for taking the time to tell us about your experience at the Paradise Centre Apartments Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mixed experience.

Customer review rating 4.2/5

Elizabeth Business - 02/07/2020 Confirmed reviews ALL

The location was great. Staff nice. But, I booked on wot if. The pictures shown were of the refurbished part of the hotel, not the older room I had - so totally false advertising. I also chose the room based on it being described as having an ocean view but it was a partial view. The pool said open from 7am-10pm but the door was locked when I went at 8pm. No one on reception to ask about this. So pretty frustrating.

Dear Elizabeth, Thank you for taking the time to tell us about your experience at the Paradise Centre Apartments Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regrettably due to Covid-19, we are unable to keep our facilities open for the usual hours. We apologise if this was not communicated to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Over rated

Customer review rating 4.2/5

Anonymous Couples - 01/07/2020 Confirmed reviews ALL

Did not meet my expectations, poor quality

Thank you for taking the time to tell us about your experience at the Paradise Centre Apartments Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located but cold and dirty

Customer review rating 4.2/5

Tammy W. Couples - 01/07/2020 Confirmed reviews ALL

always start with a positive - the shower was hot, and thank god it was as there was no heating and the windows didn't close properly, the bedcover had a stain on it that looked suspiciously like blood (maybe housekeeping should check it) the extra blankets may have not seen a wash since being put in the apartment and the couch, well pic on website was obviously taken when first installed as it smelt and that and the cushions were also dirty. We initially had a one bedroom but when hubby saw the little TV that we needed binoculars to see and no foxtel he wasn't happy, contact front desk (who advised us that some services are not available, who would think that's foxtel in this day and age) they then put us into the 2 bedroom which was great as there was a large TV in the lounge room and also one in the bedroom. The apartment itself while large is deteriorated and I'm not surprised it was empty. We could hear all noise from below as the windows didn't shut properly and in bad need of repair, there were also mould stains on the curtains and repair of a hole in the wall in progress in the second room. Washing machine when I tried to wash our towels stuck on the rinse cycle which I had to manually progress forward to spin. All in all this was supposed to be a birthday weekend trip to support local economy as we couldn't go to NZ as originally planned. But we cut it short on Sunday at lunchtime as I couldn't bear to keep being so flaming cold and trying to be comfortable on something that I'd only let my dog sleep on. This all would have been bearable if we were going budget, we would expect all the above but we weren't and the price we paid was pretty much over the board for the area including the Hilton which had a studio for the same price, but thinking we wanted more room we opted for an apartment style accommodation. If you're a student on schoolies or a group of young friends then yep this is perfect for everyone else there is much much better in the same area. and ending on a positive note location was fantastic

Dear Tammy W., Thank you for taking the time to tell us about your experience at the Paradise Centre Apartments Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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