Peppers Craigieburn Bowral 4 stars

Customer review rating (ALL Rating) 4.2/5 2,393 reviews

ALLSAFE approved hotel

Peppers Craigieburn Bowral
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+ 12 Services

Hotel extras

  • ALLSAFE certified.

  • On-site parking.

  • Private golf course.

  • On-site restaurant, Hickory's Restaurant & Bar.

  • 5 minutes from Bowral Station.

Hotel location

Peppers Craigieburn Bowral

Centennial Road
2576 bowral
australia

Fax: (+61)2/48621690

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY At 105km / 65.24 miles

GPS:-34.46810614, 150.4038191

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HICKORYS RESTAURANT Non contractual photo

Open for lunch and dinner, the menu changes seasonally and features Australian cuisine and quality fresh produce from the region. Hickory's Restaurant has gained an enviable reputation in the Southern Highlands for fine food and a welcoming ambience.

Your meetings and events

The heritage estate of Peppers Craigieburn has a purpose-built conference centre with professional facilities and attentive service. Situated on a tranquil 36 hectares of gardens and natural bush, this idyllic retreat is just one and a half hours fromSydney, Canberra and the Central NSW Coast. It is perfect for an intimate meeting, and offers a grand entrance for a gala event.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Hickory's Restaurant and Bar, Babysitting, Facsimile, foot golf, picnics on the grounds

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Peppers Craigieburn is a heritage building with a rich history dating back well over 100 years. Reflecting the style and elegance of the original homestead, each of our guest rooms is individual, all of varying sizes and shapes and with an intimate feel. The transformed interiors include modern facilities and stylish decor and artworks, ensuring Peppers Craigieburn will retain its reputation as one of the Southern Highlands heritage venues for leisure stays, conferencing, weddings and retreats.

Our guest reviews for
Peppers Craigieburn Bowral

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,393 reviews

Beautiful location

Customer review rating 4.5/5

Ami Friends - 29/11/2021 Confirmed reviews ALL

Very relaxing and amazing service

An amazing setting

Customer review rating 5.0/5

David W. Couples - 29/11/2021 Confirmed reviews ALL

Everyone was most courteous and helpful

Basic

Customer review rating 2.5/5

Marie Couples - 29/11/2021 Confirmed reviews ALL

I booked through Luxury escape to celebrate our 20 year wedding anniversary, we apparently got an upgrade from the Elms wing to the Morton wing, the room was tiny, not enough room to swing a cat and the ensuite...wow what a shoe box. The down stairs does not match the upstairs,. The breakfast inclusion was very basic, typical continental breakfast, hard to eat 2 days in a row because the lack of variety. The garden are beautiful but that's where it ended for me.

A good stay but some TLC needed

Customer review rating 3.5/5

Brian B. Couples - 28/11/2021 Confirmed reviews ALL

My wife enjoyed many happy holidays at Craigieburn in the 1960s and 70s. Over a 2 night stay, we found some highlights but we left feeling there are many opportunities for improvement, starting with trying to work out what Craigieburn is trying to be now

Ok

Customer review rating 3.0/5

Mario Business - 27/11/2021 Confirmed reviews ALL

It was ok nothing to flash but unfortunately as you properly knos the driveway is shocking

Very nice hotel with beautiful garden

Customer review rating 4.0/5

Sue Friends - 27/11/2021 Confirmed reviews ALL

Overall happy with staying, beautiful 9 holes golf course but need to maintain bit. Staff are kind and friendly except one guy at the reception wasn't very helpful.

Enjoyed our stay

Customer review rating 4.5/5

Julie S. Couples - 27/11/2021 Confirmed reviews ALL

Relaxing atmosphere & enjoyed the restaurant

Nice getaway

Customer review rating 4.0/5

Erica Couples - 27/11/2021 Confirmed reviews ALL

Staff friendly and helpful. Nice place for a couples time away. Restaurant was not at its best but food was still good. Breakfast was lacking. Was great place to get away and relax.

Well located, dining room good. Room not what was expected in package, insufficient house staff to service rooms in a timely fashion.

Customer review rating 1.5/5

Alan &. S. B. Friends - 27/11/2021 Confirmed reviews ALL

We had previously stayed with friends in May 2019 on an upgraded Luxury Escape package. We had such a lovely time we again purchased the exact same package and invited friends to join us, this time staying for 3 nights rather than 2. Previously we had adjoining rooms overlooking the golf course. This time we had rooms 106 and 107, which while having access to a narrow balcony looked directly at 4 derelict garage doors at the back of the property. I have photos and am able to show the difference in the outlook if you would care to see them. When I made an enquiry at reception as to whether we could change our rooms, a different staff member to the pleasant young woman who had checked us in curtly informed me that we had what we had paid for and they were fully booked. Frankly I was taken aback by his attitude and manner. I felt embarrassed to have invited our friends having told them what a lovely room we had had previously. We all felt the guest rooms and corridors are looking tired and while clean and serviced are not up to the standard you would expect for a property promoted as being 4 star. On Monday returning to the hotel about 2.15 pm our rooms were made up but used wine glasses and glass tumblers were unwashed, an oversight we accepted as it was obvious that the staff were under the pump to service rooms. On Tuesday we returned at a similar time - 2 pm and had to ask for our room to be made up which was completed just after 3 pm. The breakfast and waiters were very good, dinners were a little limited in choice but we more than understand that after the difficult covid lockdown we are coming out of that there might be a few glitches and are happy to accept that. My husband made the comment on Tuesday afternoon that handwash soap containers in the common area toilets were still empty after more than 24 hours which in the current climate of sanitising isn't really acceptable. We feel the afore mentioned reflects insufficient staff to keep the property up to the standard you would expect . Elsewise the staff were friendly, polite and helpful. The drive way into the property is really in a state of disrepair with multiple large potholes that were difficult to avoid - not the welcome you might expect from your property. We found generally your covid protocols were diligent and as we would have expected.

Understaffed, Underserviced.

Customer review rating 2.5/5

Brett Couples - 26/11/2021 Confirmed reviews ALL

We've travelled the world and stayed at Accor Property's many times. This property does not meet the standard of service or amenities of a 4+ star hotel. Skeleton staff; obvious that they were under a lot of pressure with very little support. Extremely disappointing.

Dear Brett Thank you for your feedback following your stay with us. I was sorry to read that our staffing levels had such an impact on your experience. We are certainly trying to ensure that this does not affect our guest experience, for this reason we are not using the full capacity of all rooms in the Hotel. I am sorry that this detracted from your experience so much, I can assure you I am doing everything possible to recruit and train people as quickly as possible. Thank you for taking the time to let me know of your experience and once again please accept my apologies for any inconvenience caused. Kind regards Susie

Lovely gardens and great food

Customer review rating 3.5/5

Hj Families - 26/11/2021 Confirmed reviews ALL

My mother and I had a comfortable couple of nights at Craigieburn, Bowral. The room was cozy and the beds were comfortable. Our dinner in Hickory's restaurant was delicious and the staff were very friendly. Our welcome glass of bubbles on arrival was a lovely touch! We were, however, very surprised by the numerous potholes in the driveway and the lack of lighting at the gateway. Very easy to miss the turn into Craigieburn at night. The decor of the general areas also seemed rather out of keeping with the lovely historic hotel and the exterior looked rather tired and like it needs a lot of maintenance and a major refurbishment. Fortunately, the gardens are spectacular and very well maintained. Congratulations to the gardeners and to all the staff at the hotel!

A great two night stay in the Southern Highlands

Customer review rating 4.5/5

Lynne H. Friends - 26/11/2021 Confirmed reviews ALL

We had a two night stay with friends at 'Peppers Craigieburn'....the hotel has lots of olde world charm, with smallish but clean and well appointed rooms! Breakfast was more than adequate and our evening meal at the onsite restaurant 'Hickory's' was superb! The location to all that Bowral and the Southern Highlands has to offer, coupled with the very friendly, professional hotel staff, made our stay very enjoyable...wish we could have stayed longer! Thankyou Peppers Craigieburn

Great location

Customer review rating 4.5/5

Nareda Friends - 25/11/2021 Confirmed reviews ALL

Friendly staff- helpful

Good stay

Customer review rating 5.0/5

Carmel E. Friends - 25/11/2021 Confirmed reviews ALL

Due to the exceptional service given to us by Rikki-Lee Buchan our stay is memorable. All staff were very pleasant, but Rikki went th extra mile. We were amazed the difference . Her personality ,plus ready to listen and advise made all the difference to our stay. We do not mind the review becoming published.

Location, premises, great staff.

Customer review rating 4.5/5

John R. Couples - 25/11/2021 Confirmed reviews ALL

I have to say I was extremely impressed with all staff. The premises is historic and hasn’t lost this appeal. Cost was very reasonable. Thank you

Good stay

Customer review rating 4.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Front reception extremely politely , room was spotless great bed . Restaurant for dinner was delicious . Unfortunately I felt breakfast disappointing - I feel you should have the option of a breakfast you would like instead of buffet where everyone has hands on spoons even though masks were worn and sanitiser was there before entering the buffet. The grounds are stunning it’s a beautiful weekend get away.

Our most recent 20 reviews

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