Peppers Hepburn Springs

Customer review rating 4.4/5 951 reviews

Peppers Hepburn Springs
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+ 14 Services

Hotel extras

  • Located in walking distance to Mineral Springs

  • Relaxing surroundings of Wineries and Day Spas

  • Easy access to a number of walk and bike trails

  • 90 minutes to Tullamarine Airport

  • Onsite Day Spa, Restaurant and Conference spaces

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Thermal SpaPaying
  • Well-beingPaying
  • Babysitting on requestPaying
Business services
  • 4 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Peppers Hepburn Springs

124 Main Road
3461
hepburn springs
australia

Tel: +611300092876

Fax: (+61)3/53216288

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 105km / 65 miles

GPS :-37.311452, 144.138617

Your meetings and events

Peppers Mineral Springs is perfectly suited to conferences, meetins executive retreats, product launches and team building activities. The conference centre offers three flexible conference rooms with natural light and great facilities. Put together aspecial retreat in one of our many breathtaking settings throughout the estate including the secret garden, Villa Parma Cellar or the fire pit.

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General equipment

  • Screen

  • Flipchart

  • Soundproof

  • The Mineral Spa, The Argus Dining Room, Room service, Garden maze, Facsimile, Photocopying

  • Audio and video equipment

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Just over an hour from Melbourne, at Peppers Mineral Springs you will be immersed in pure elegance and peacefulness, with traditional and classic styling and the finest facilities. Here, heritage meets contemporary comforts. Accommodation inside the hotel retain its charming art deco characteristics complemented by modern touches. Country style rooms have outdoor settings.

Peppers Classic Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Gatsby

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Superior Spa

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Deluxe Spa

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Villa Spa

  • Max. number of persons: 2
  • Area: From 93 / 1001 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers 2 Bedroom Villa

  • Max. number of persons: 4
  • Area: From 110 / 1184 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE ARGUS DINING ROOM

Type of cuisine: Regional

The Argus Dining Room serves modern Australian cuisine with an emphasis on regional produce. Enjoy a fresh, seasonal menu and extensive wine selection, featuring boutique wines from small-scale, family owned farms and growers.

THE ARGUS BAR

Non contractual photo

The lounge is a great place to unwind in front of an open fire with deep club chairs and sofas with an extensive local wine list.

Our guest reviews for
Peppers Hepburn Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

951 reviews

Extremely overpriced for what you get

Customer review rating 4.4/5

Melbourne T. Families - 10/07/2020 Confirmed reviews ALL

I understand the Covid Situation, however I don't believe you should rip off your guests by charging extortionate rates when there is not one facility available to the guest. I booked a villa with the understanding that we would have a lovely 2 night stay in a lovely spa hotel and book some massages. Having tried to book a massage and being told to I had a slot but then I was too late I couldn't get a slot was not great and it was only then that I was also advised that the restaurant would be closed. I was never told that we would also be unable to use any of the other hotel facilities, nor would we receive any housekeeping services. I was given a few teabags on arrival and did not receive anything else from the hotel for the rest of the time we were there. In addition to this, the wifi did not work the entire time we were there and when mentioning this to the front office, I was told it wasn't working very well. Had I known this was the situation at the hotel, I would have booked a lovely room at The Farmers Arms for $250 rather than a $915 room at Peppers. Really disappointed.

Dear Rebecca, Thank you for taking the time to complete our survey. We have been constantly reviewing and changing our policies and procedures to adapt to the strange and ever changing situation we are currently in. so it is very disappointing to hear that your experience did not meet your expectations; please accept my sincere apologies. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. All feedback from our guests is crucial in order for us to improve our service. So, I thank you again for your feedback. There is a long way to go, but I am sure that in time, we will be in a position to offer the experience that you were expecting at this time. We do hope for an opportunity to welcome you back when this is the case. Kind regards, Madison

Good stay

Customer review rating 4.4/5

Anonymous Families - 09/07/2020 Confirmed reviews ALL

It was good but just unfortunate that we couldn't use all of the facilities but overall it was a good stay.

Dear Mandy, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. Kind regards, Patrick

Very peaceful place

Customer review rating 4.4/5

Jo Couples - 08/07/2020 Confirmed reviews ALL

It was a pity that nothing except the garden was open, so limited view. However, our room was ok, bed was ok and service was ok.

Dear Mandy, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We cannot wait for the restrictions to change again so that we can start to offer the experiences we are passionate about. Kind regards, Patrick

High Price for Limited Services

Customer review rating 4.4/5

Colleen Couples - 07/07/2020 Confirmed reviews ALL

I'm very aware that hotels are not able to deliver the same services that they would normally due to the Covid19 restrictions, but I had thought your hotel would make some small gesture to make up for this loss. For example, we are Gold members and would normally receive welcome drink vouchers on arrival. We appreciate that your bar and restaurant is closed but had thought a replacement welcome would be given. We paid $345 for a room without any guest services, a handful of cheap tea and coffee satchels and unfortunately a lot of noise from the road and (we think) the air conditioning plumbing. Your reception staff member was warm and welcoming and the spa staff delivered excellent service given the difficult circumstances.

Dear Colleen, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our Members to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Colleen, if you happen to be travelling again, perhaps in 2021, please contact me directly and I will personally ensure a 50% discount on our best available rate, and hopefully welcome you on a return visit. There is a long way to go, but I am sure that in time, we will be in a position to offer the experience that you were expecting at this time. Stay safe. Kind regards, Patrick

Not sure

Customer review rating 4.4/5

Suzy Solo - 06/07/2020 Confirmed reviews ALL

I have nothing to compare my current stay pre Covid-19 at Peppers Hepburn Springs, but there were a few things lacking with my current stay due to not being able to stay in the Heritage Building. The courtesy email regarding not being able to stay in original booked accommodation in Gatsby room was a great idea. The upgrade to the one bedroom spa suite was also appreciated. However, no tea/coffee in room and no housekeeping during stay, perhaps room rate should reflect this? I mentioned the tea/coffee at check out & it was apparently a lapse at check in. The housekeeping situation was explained on check in

Dear Suzy Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Stay safe. Kind regards, Patrick

Lack lustre

Customer review rating 4.4/5

Graham W. Couples - 05/07/2020 Confirmed reviews ALL

Arrived and then had to change rooms as shower was non stop dripping very noisy. Rooms look dated. Lack of heating in bathrooms. No tea or coffee so had to buy from supermarket onlt to find out we were not provided on arrival. Then internet was not working. Later rectified by manager. Overall very unhappy and will not return. Overpriced. My stay at the Farmers Arms was significantly better in comparison.

Dear Graham, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Graham, there is a long way to go, but I am sure that in time, we will be in a position to offer the experience that you were expecting at this time. If I can assist with travel plans, recommendations or even just to greet you on arrival on a return visit after restrictions are released, please do not hesitate to contact me directly on pa… Stay safe. Kind regards, Patrick

It was ok

Customer review rating 4.4/5

Lisa Friends - 04/07/2020 Confirmed reviews ALL

We didn't really think the room was worth $299 for the night and definitely not worth the higher rate for weekends. Overall was a little disappointed with the room as it appeared far better in the pictures.

Dear Lisa, Thank you for taking the time to tell us about your experience at the Peppers Hepburn Springs. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madison Front Office Manager

Friendly efficient welcome

Customer review rating 4.4/5

Jan B. Families - 02/07/2020 Confirmed reviews ALL

We found the setting quite beautiful & just a short drive to Daylesford which suited us . It was a shame the comfy shared areas were closed due to covid as they looked so cosy & relaxing. Also no F&B which we had been informed about so not really the whole Peppers experience. Our room was quite basic but a large size with very comfortable beds & high quality bedding . Due for a renovation & styling I would think .

Dear Jan, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Jan, there is a long way to go, but I am sure that in time, we will be in a position to offer the experience that you were expecting at this time. If I can assist with travel plans, recommendations or even just to greet you on arrival on a return visit after restrictions are released, please do not hesitate to contact me directly on pa… Stay safe. Kind regards, Patrick

Annual birthday weekend

Customer review rating 4.4/5

Mg Couples - 30/06/2020 Confirmed reviews ALL

Every year my partner loves to spend his birthday at Peppers Daylesford. He especially likes the breakfast. This year the restaurant was closed due to the pandemic but we were upgraded to one the self contained villa which was great as we could make our own food as substitute. We were welcomed by a beautiful bottle of sparkling on arrival.

Dear MG, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Stay safe. Kind regards, Patrick

A clean room

Customer review rating 4.4/5

Anonymous Friends - 29/06/2020 Confirmed reviews ALL

The room was lovely. Front desk was friendly. But you pay for the whole peppers experience when you book here, including an on-site restaurant and the common areas. I know these are closed due to COVID and not the hotels fault, but it didn’t seem fair to still charge such a high rate for limited facilities.

Thank you so much for completing our survey. We appreciate your feedback and hope for the opportunity to welcome you back when we are fully operational. Kind regards, Madison Hughes Front Office Manager

Met our needs upgrade appreciated

Customer review rating 4.4/5

Anonymous Couples - 29/06/2020 Confirmed reviews ALL

Great thankyou

Dear Leesa, Thank you for taking the time to share your feedback, it has been an incredibly difficult time for all; It helps to understand the changing expectations of our guests whilst we navigate what we can safely offer during the pandemic. I have personally discussed your feedback with the team and will continue to lead our team in the steps that need to be taken at this time. Please accept my sincere apologies for Peppers Mineral Springs not meeting your expectations on this visit. We are very eager to work closely with our guests to ensure that following the easing of restrictions in the coming months, we can start to offer the true guest experiences that we pride ourselves on. Stay safe. Kind regards, Patrick

Well located

Customer review rating 4.4/5

Lauren Couples - 29/06/2020 Confirmed reviews ALL

It was just what we needed, very relaxing, the spa was beautiful, the wildlife was so cute. The bed was comfy and the room was spacious and clean. ⭐️⭐️⭐️⭐️⭐️

Dear Lauren, Thank you for taking the time to complete our survey. We are so glad you enjoyed a relaxing break during these strange times. We hope to see you again. Kind regards, Madison hughes Front Office Manager

Well located

Customer review rating 4.4/5

Jan T. Couples - 26/06/2020 Confirmed reviews ALL

The service was sensational

Dear Jan, Thank you for taking the time to complete our survey! It is always a pleasure to see lovely comments about our staff and service. We hope to see you again. Kind regards, Madison Hughes Front Office Manager

Covid getaway

Customer review rating 4.4/5

David G. Couples - 22/06/2020 Confirmed reviews ALL

Peppers was a perfect place to get out of the city & enjoy a relaxing weekend with a massage, bush walking & local dining. Although the venue is yet to be fully opetational withe the bar & dining room still to open, the staff were very helpful suggesting alt e rnatives in the area & we received a welcome room upgrade. Great place to stay.

Dear David, Thank you for taking the time to complete our survey. We appreciate your lovely comments and hope to welcome you back! Kind regards, Madison Hughes Front Office Manager
Customer review rating 4.4/5

Anne Couples - 22/06/2020 Confirmed reviews ALL

very was excellent and we totally understand part of the complex was still closed due to Covid 19 restrictions

Dear Anne, Thank you so much for completing our survey and for your understanding. We hope to welcome you back when we are operating as usual! Kind regards, Madison Hughes Front Office Manager

Comfortable

Customer review rating 4.4/5

Michael R. Couples - 22/06/2020 Confirmed reviews ALL

Set in idealistic surrounded by beautiful forests, and quaint buildings is nice

Dear Michael, Thank you for taking the time to complete our survey. We are so glad you enjoyed this beautiful region. Kind regards, Madison Hughes Front Office Manager

Great hotel - private and tranquil.

Customer review rating 4.4/5

Maria L. Solo - 21/06/2020 Confirmed reviews ALL

We were greatful during these unprecedented times you were open. The rooms were quiet , comfortable and cosy.

Dear Maria, Thank you for your wonderful review. Hopefully we can welcome you back when things have returned to normal! Kind regards, Madison Hughes Front Office Manager

Good location

Customer review rating 4.4/5

Helen R. Couples - 21/06/2020 Confirmed reviews ALL

We stayed overnight at Peppers , the accommodation was nice , shame we couldn’t use the facilities to full use due to covid 19 , would love to have been able to see through the original buildings Spa was nice but too cold for my liking I was cold the whole time I was being massaged but still a nice stay overall

Dear Helen, Thank you so much for taking the time to complete our survey. We appreciate all the feedback you have given us. We will use your comments to improve our service. Kind regards, Madison Hughes

Well located - lovely room

Customer review rating 4.4/5

Anonymous Couples - 21/06/2020 Confirmed reviews ALL

Under the current circumstances, it was a nice mini break away.

Dear Jennifer, Thank you for taking the time to complete our survey. We are so glad you enjoyed your time with us. Kind regards, Madison Hughes Front Office Manager

Quiet and luxurious

Customer review rating 4.4/5

William L. Couples - 16/06/2020 Confirmed reviews ALL

we had booked 7 months in advance for an aniversairy, then covid hit us all, so we came up one week after travel redtrictions lifted we had a quiet, peaceful warm and secluded spa suite, a delight

Dear William, Thank you for your lovely review! We hope to see you again! Kind regards, Madison Hughes Front Office Manager
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