Peppers Hepburn Springs

Customer review rating 4.4/5 920 reviews

Peppers Hepburn Springs
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+ 14 Services

Hotel extras

  • Located in walking distance to Mineral Springs

  • Relaxing surroundings of Wineries and Day Spas

  • Easy access to a number of walk and bike trails

  • 90 minutes to Tullamarine Airport

  • Onsite Day Spa, Restaurant and Conference spaces

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Thermal Spa
  • Well-being
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

Peppers Hepburn Springs

124 Main Road
3461
hepburn springs
australia

Tel: +611300092876

Fax: (+61)3/53216288

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 105km / 65 miles

GPS :-37.311452, 144.138617

Your meetings and events

Peppers Mineral Springs is perfectly suited to conferences, meetins executive retreats, product launches and team building activities. The conference centre offers three flexible conference rooms with natural light and great facilities. Put together aspecial retreat in one of our many breathtaking settings throughout the estate including the secret garden, Villa Parma Cellar or the fire pit.

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General equipment

  • Screen

  • Flipchart

  • Soundproof

  • The Mineral Spa, The Argus Dining Room, Room service, Garden maze, Facsimile, Photocopying

  • Audio and video equipment

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Just over an hour from Melbourne, at Peppers Mineral Springs you will be immersed in pure elegance and peacefulness, with traditional and classic styling and the finest facilities. Here, heritage meets contemporary comforts. Accommodation inside the hotel retain its charming art deco characteristics complemented by modern touches. Country style rooms have outdoor settings.

Peppers Classic Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Gatsby

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Superior Spa

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Deluxe Spa

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers Villa Spa

  • Max. number of persons: 2
  • Area: From 93 / 1001 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Peppers 2 Bedroom Villa

  • Max. number of persons: 4
  • Area: From 110 / 1184 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE ARGUS DINING ROOM

Type of cuisine: Regional

The Argus Dining Room serves modern Australian cuisine with an emphasis on regional produce. Enjoy a fresh, seasonal menu and extensive wine selection, featuring boutique wines from small-scale, family owned farms and growers.

THE ARGUS BAR

Non contractual photo

The lounge is a great place to unwind in front of an open fire with deep club chairs and sofas with an extensive local wine list.

Our guest reviews for
Peppers Hepburn Springs

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

920 reviews

Nice considering circumstances

Customer review rating 4.4/5

Nil Couples - 31/03/2020 Confirmed reviews ALL

Stay was nice considering the precautions taken for covid 19, was really looking forward to hanging out in the room and having room service which was no longer offered. Very few delivery services with little selection. The room was not as displayed in the photos. Overall still was a nice stay, just misleading and disappointing

Dear Paul H., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. What a shame you couldn't experience the property at its best. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Relaxing wonderful short break

Customer review rating 4.4/5

Natalie Couples - 29/03/2020 Confirmed reviews ALL

very relaxing a good time to get away before we can't go away anymore. Lovely way to celebrate our anniversary.

Dear Natalie B., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Stylish venue with great staff

Customer review rating 4.4/5

Graeme V. Couples - 29/03/2020 Confirmed reviews ALL

We had only a one-night stay, but it was a glorious break from our home town in Melbourne where the is little relief from grim Corona virus news.

Dear Graeme V., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Great service from Kyle & Neil upon arrival and dinner after a stuff up over the road as we were booked into saltuswere booked

Customer review rating 4.4/5

Kim P. Couples - 29/03/2020 Confirmed reviews ALL

Looked after brilliantly upon arrival irrespective of knowing our predicament over the road... Kyle showed us a choice of rooms to chose from and booked in for dinner and thoroughly enjoyed the food ... Neil was a great waiter even though he didn't know what his future held

Dear Robert P., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Very comfortable stay at a lovely historic venue in Hepburn Springs

Customer review rating 4.4/5

Neil Couples - 29/03/2020 Confirmed reviews ALL

Very friendly staff, lovely picturesque grounds, good quiet location but with ample options close by, clean comfortable & well equipped unit.

Dear NEIL C., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Lovely staff and enjoyable stay.

Customer review rating 4.4/5

Robyn F. Friends - 29/03/2020 Confirmed reviews ALL

Our stay with your hotel was a nice relaxing and enjoyable time.

Dear ROBYN F., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Always peaceful

Customer review rating 4.4/5

Jacinta A. Couples - 28/03/2020 Confirmed reviews ALL

My second stay at hepburn, although i live half an hour away i love coming to stay at pepppers. Always friendly rooms are beatiful just a pleasure.

Dear Jacinta A., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Great place

Customer review rating 4.4/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Very happy with the accommodation

Dear Edward H., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Ok

Customer review rating 4.4/5

J C. Couples - 24/03/2020 Confirmed reviews ALL

Room not well cleaned at all. Check in awful we were 1 hour early and not able to check in although pre booked and person who was a walk in just prior to us able to check in.

Dear Jacinta W., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. Thank you for being so understanding of the current challenges in the hospitality industry and your thoughtful approach to a limited experience at the property which we appreciate is not the normal premium experience on which we pride ourselves. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Patrick Grant
Customer review rating 4.4/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Staff were extremely helpful, polite and attentive.

Dear Warren J., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Quiet

Customer review rating 4.4/5

Trudy Couples - 23/03/2020 Confirmed reviews ALL

Staff were fabulous during our stay. Restaurant food was delicious. Spa was worth the visit! We enjoyed the couples massage which was perfect. Fittings in room were a little tired but overall we enjoyed our stay

Dear Trudy H., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Very relaxing

Customer review rating 4.4/5

Mo Couples - 22/03/2020 Confirmed reviews ALL

A lovely calming environment at this troubling time. We enjoyed the spa and restaurant.

Dear Mo B., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant General

Convenient spot

Customer review rating 4.4/5

K P. Friends - 21/03/2020 Confirmed reviews ALL

Lovely location But not up to expected standards. In times of Covid 19, we had to ask for hand sanitizers in public areas - the most troublesome of the oversights. To get to our accommodation we had to walk in make out way across uneven and unlit outdoor area. unlit dark Our room had no hand sanitizer, just one small piece of so, the hairdryer didn’t work, and it was not clean. We were there for an important occasion including a lunch for 20 people. Despite distance requirements , at that time, of at least 1.5 metres, we were positioned so closely together that the back of our chairs rubbed one another. Finally, despite having breakfast included, our was forgotten after ordering, and after over an hour waiting, we had to give up,

Dear Karen P., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured all health department regulation have been implemented to the full extent within the property, it is unfortunate that these actions were as not evident to you as they were for the remainder of your group. We appreciate that these are difficult times and that for a great many reasons the experience at the property is not what it would usually be and that you may have further expectations that at times we will not be in a position to cater to for a group of 20 which would now not be appropriate in any venue. Thank you for understanding the limitations to offering an experience that would reflect the true spirit of Accor and the property. Thank you again for sharing your experience. Sincerely, Patrick

Fantastic experience

Customer review rating 4.4/5

Rob Friends - 21/03/2020 Confirmed reviews ALL

We celebrated our wedding

Dear Robert C., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick

Ideal setting

Customer review rating 4.4/5

Jo W. Couples - 19/03/2020 Confirmed reviews ALL

We wanted a few days where we could experience peace and quiet, and Peppers provided that in abundance

Dear Jo W., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick

The medicine that I self prescribed

Customer review rating 4.4/5

Terry Solo - 12/03/2020 Confirmed reviews ALL

This one stop shop was perfect and the medicine I needed to overcome a recent stressful time. The hotel feels like a small hotel and is beautiful. The meals were delicious and varied. The Mineral Spa was top class and very competitive. I strolled the gardens or sat on my balcony to seek the solitude and reflection that I needed. The staff were happy and knowledgeable. I will be back.

Dear THERESA S., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant General Manager

Relaxed, fun weekend

Customer review rating 4.4/5

Mick Couples - 11/03/2020 Confirmed reviews ALL

We had a fantastic long weekend with the Peppers team. The location is great, the Peppers team is excellent and there is a hidden gem of a restaurant just down the hill from Peppers on Tenth Street called the Surly Goat.

Dear Michael R., We very much appreciate your comments regarding your stay at the Peppers Hepburn Springs. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Grant

Expensive, poor service, average quality

Customer review rating 4.4/5

Donald Couples - 11/03/2020 Confirmed reviews ALL

When i asked my masseuse to press a little harder she responded "this is a relaxation massage and if you want harder you need to book a session with a deep tissue masseuse." Incredibly rude given the price of the massage. The cost per night relative to Peppers Torquay was twice the price and the quality was half as good

Dear Guy S., Thank you for taking the time to tell us about your experience at the Peppers Hepburn Springs. I am sorry that your experience did not meet your expectations. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Grant

Great room and spa bath but has its own challenges

Customer review rating 4.4/5

Anubhav C. Couples - 11/03/2020 Confirmed reviews ALL

We stayed in room no. 230. Room was great and super clean however, we couldn’t sleep properly both nights as the people in the room above ours were walking a lot and that was causing a lot of noise. I think the floorboards/stair case in their room make a lot of noise. We think we paid a little too much for our stay considering we couldn’t sleep well and make most of the comfy bed provided to us. Breakfast service was super slow too and we had to wait a lot. I could see only one chef working. I think on a busy festive weekend another helping hand would have been great. I would like to try some other place next time.

Dear Anubhav C., Thank you for taking the time to tell us about your experience at the Peppers Hepburn Springs. I am sorry that your experience did not meet your expectations. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Grant

Great place but some issues

Customer review rating 4.4/5

Alvaro Couples - 10/03/2020 Confirmed reviews ALL

I thought the location was great, the staff were great and the villa was a nice size. However, I felt for the price I paid there were a few minor issues that were a little disappointing. 1) The room wasn't super clean. There were smudges on mirrors, hair on pillows, the toilet wasn't fully flushed, there were bugs in drawers and cigarettes left in the ash tray. 2) Breakfast took a very long time. I waited 20 mins for a coffee and 35 mins for food. We didn't eat breakfast here on the second morning even though it was included. We went elsewhere. 3) The jets on the spa kept turning on every 10 minutes, even with no water. It was a bit if a mission but eventually the spa shut itself off. I reviewed the documentation but it didn't help. So in saying this, I enjoyed my stay with my wife but again, for the price I paid for this weekend I was a little disappointed. If all these issues were sorted out, It would have been perfect

Dear Alvaro C., Thank you for taking the time to tell us about your experience at the Peppers Hepburn Springs. I am sorry that your experience did not meet your expectations. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Grant General Manager
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