The Olsen Melbourne - Art Series 5 stars

Customer review rating 4.2/5 1,685 reviews
The Olsen Melbourne - Art Series
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+ 18 Services

Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
Business services
  • 10 meeting room(s)
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141
south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Your meetings and events

Our event sapce, Galleries, offer multiple setup and abundant inspiration for your team. Ideal for all events in Melbourne, such as an all day seminar or a boutique cocktail party.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Data projector and screen, iPod docking station, Whiteboard & flipchart, On-site parking

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite Twin

  • Max. number of persons: 5
  • Area: From 43
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

John Olsen Penthouse

  • Max. number of persons: 5
  • Area: From 156
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Lake Eyre Penthouse

  • Max. number of persons: 2
  • Area: From 160
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,685 reviews

lovely stay

Customer review rating 4.2/5

Alison Business - 28/03/2020 Confirmed reviews ALL

Staff were pleasant and very helpful. Very clean. Beautiful decor, good facilities. Really enjoyed by stay thank you

Hi Alison, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

No booking was reserved for me.

Customer review rating 4.2/5

Telaine V. Couples - 28/03/2020 Confirmed reviews ALL

I arrived late at night to find that there was no room reserved for me, despite having booked over a month prior to my arrival.

Well located and very clean

Customer review rating 4.2/5

Lyn Couples - 27/03/2020 Confirmed reviews ALL

It was during covid 19 time - but we were having our floors at home polished so had to stay away overnight. Everything was shutdown but even the room service meals were very good. Thanks and cheers

Hi Lyn, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Lovely staff

Customer review rating 4.2/5

Anonymous Couples - 27/03/2020 Confirmed reviews ALL

We stayed here one night during the disconcerting Coronavirus period and the staff were cheery, professional & helpful.

Hi Zalie, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Fabulous stay in such trying times

Customer review rating 4.2/5

Caroline Families - 25/03/2020 Confirmed reviews ALL

From check in with staff member Jaidyn to checkout with staff member Rosie my stay overall was simply wonderful. I flew in from interstate to help my daughter move into a new apartment and had originally booked a studio room with a queen bed. On arrival I asked if there was any chance of a upgrade and was given a two bedroom studio. Due to the coronavirus events happening in Australia we had dinner room service which was prompt, hot and simply delicious. Restaurant breakfast was also excellent, I noted that the restaurant staff kept everyone at least 2 tables apart (and this was before the 1.5 metres apart came in) I found the hotel to be spotlessly clean. Room wine was great, very reasonably priced. We didn't use the gym or pool. When this is all over we will have no hesitation in staying there again and wish everyone the very best in such trying times.

Hi Caroline, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I have passed along your feedback to all departments including Jaidyn and Rosie - it is great to hear, thank you. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Well located, quality hotel

Customer review rating 4.2/5

Alastair Couples - 25/03/2020 Confirmed reviews ALL

It was pleasant stay and was a stylish place to stay

Hi Emma, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Premium experience

Customer review rating 4.2/5

Katya E. Solo - 23/03/2020 Confirmed reviews ALL

I just loved my stay here. The Olsen has a great vibe. Cool and stylish yet welcoming and friendly. Love the pillow menu, and the art coffee table books. Really couldn’t fault it.

Hi Katrina, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I have passed along your comments to our chef and restauarnt about your breakfast - thank you for your feedback in regards to this. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Great

Customer review rating 4.2/5

Jennie Business - 22/03/2020 Confirmed reviews ALL

Excellent

Hi Jennie, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Was hoping to stay in one of the top floors in a suit.

Customer review rating 4.2/5

Anonymous Families - 22/03/2020 Confirmed reviews ALL

We always love our stay at the Olsen. We visit our family often and choose to stay there. We hope on our next our request for top floor suits can be fulfilled.

Hi Rebecca, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I have made an additional note on your profile for a top floor preference for next time you visit us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager
Customer review rating 4.2/5

John H. Business - 21/03/2020 Confirmed reviews ALL

Well done great stay

Hi John, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Nice room in the middle of south yarra.

Customer review rating 4.2/5

Jordan Business - 21/03/2020 Confirmed reviews ALL

From a warm friendly greeting, the hotel met all of my needs, leaving me feeling refreshed when I departed.

Hi Jordan, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Covid19 compliant

Customer review rating 4.2/5

Laura F. Couples - 20/03/2020 Confirmed reviews ALL

My husband and I stayed here as we were in Melbourne for essential medical treatment for terminal conditions not related to the Corona Virus, however the same conditions put my husband at huge risk. The Olsen and the staff were very accommodating and helpful and we were relieved to see the high standards and precautions they have in place regarding the virus. We will feel very comfortable staying here again with trust that the risk of either of us becoming infected is minimal. We were able to check in early at no extra cost, to ensure we could self isolate as best we could and not have to walk the streets until we could check in and risk infection. Additionally, the bed is the most comfortable I have ever slept in, the menu at the restaurant is superb, great location and the facilities are fantastic. Thank you to the wonderful staff.

HI Laura, Thank you for the great review of our hotel, we are so pleased that you and your husband enjoyed your experience with us. I take pleasure in knowing that due to our staff's high level of service and adherance to polices, we could ensure that you felt comfortable and safe at our hotel during this time in the world. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Well maintained hotel with very good amenienties

Customer review rating 4.2/5

Trevor S. A. P. N. V. C. Couples - 20/03/2020 Confirmed reviews ALL

We were upgraded to a 2 b/room suite - very comfortable and well furnished and just what we needed for our one night stay

Hi Trevor, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. It is great to have your stay with us within the Accor community. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards,

comfortable bed.

Customer review rating 4.2/5

Chris Couples - 18/03/2020 Confirmed reviews ALL

Great bed. Very comfortable. Room seating unsatisfactory, hard uncomfortable chairs in a small room with nowhere to relax except in bed. Basin in bathroom partially blocked and poorly draining. TV did not work and had to be reset by maintenance. Identical tubes (small) of shampoo, conditioner and body wash with fine print labelling requiring the wearing of spectacles to decipher.

Hello Chris, Thank you for taking the time to share your feedback. We are pleased to know that you had a pleasant stay with us. We appreciate your comments regarding some of our in-room furniture and our bathroom amenities. I am pleased to say that plans are well under way for a full hotel refurbishment and new chairs and couches are high on the priorities list. We are continuing to work hard to ensure our service and offering are improved for the future. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Well located boutique hotel

Customer review rating 4.2/5

Charlotte Business - 18/03/2020 Confirmed reviews ALL

Great little hotel with fun modern interior design. Very helpful staff. Great breakfast. Small gym but enough for a short stay. Love coming here

Hello Charlotte, Thank you for the great review of our hotel, we are so pleased that you enjoyed another experience with us and it is great to know you love staying with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Great stay, excellent location on fringe of Melbourne CBD

Customer review rating 4.2/5

Nathan H. Solo - 18/03/2020 Confirmed reviews ALL

Very comfortable hotel, extremely good customer service.

Hello Nathan, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I always appreciate hearing firsthand from our guests, particularly when they mention the work of our team. Thank you for your kind words about Rosie. She is definitely a people's person and someone we love having in our team. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

One of my faves in Melbourne

Customer review rating 4.2/5

Garth Business - 18/03/2020 Confirmed reviews ALL

Always a pleasure and appreciated the upgrade to the suite .

Hello Garth, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. It is always a pleasure to welcome you back. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Great location

Customer review rating 4.2/5

Rosa K. Friends - 17/03/2020 Confirmed reviews ALL

To be honest I will discuss the following. Tv would not turn off completely. It only went to a screensaver and I had to fall asleep with pillow on the top of my head. Volume of tv too low could not hear well or adjust. Remote control had no cover on battery and battery would fall out. Hairdryer only worked the first day of my stay. The rooms definitely need a revamp for the price thanks

Hello Rosa, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our location in South Yarra. We appreciate your comments regarding the issues you experienced with the television and remote. This certainly should not have been the case and I have passed on your feedback to our maintenance team. Our team are on shift 24 hours a day and I would always encourage our guests to contact us at any time if we can assist. With regards to our staff wearing masks, we understand that this may be confronting and given the current circumstances that we live in, there is a lot of uneasiness out there. We have provided all of our staff with masks to wear if they choose to do so. This is a safety measure to protect themselves and our guests. Our hotel has very strict measures in place relating to Covid-19 and these measures are definitely a safety first approach. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Loved the location and the feel

Customer review rating 4.2/5

Stephen G. Business - 17/03/2020 Confirmed reviews ALL

Wonderful

Hello Stephen, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. It is great to know that you had a 'wonderful' stay. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Dissapointing

Customer review rating 4.2/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Prior to arrival, I was looking forward to trying the swish hotel across from the Como (my regular haunt). The room was significantly smaller than what I expected, even though the size was advertised as being similar to a one-bedroom apartment at the Como. In the bedroom, i had to squeeze past the TV to get to the other side of the bed. I had to request that my room be serviced three times on Friday 6 March before it was finally done (partially) around 7 pm that evening. On Saturday 7 March I returned to the hotel a little after 9 pm. There was no parking available, so I parked at the side of the hotel. I dropped some items up to my room and came straight back down to give my car keys to the concierge. While returning the keys at 9,20 pm, I asked if the restaurant was still opened and was advised that it was open until 10 pm (your website states it is open until 10.30 pm). I went to the restaurant and spoke to a staff member who told me that the restaurant kitchen had already closed as it was a quiet night. It was a Saturday night and there were still several tables in the restaurant with guests sitting at them. The staff member advised that the options for dinner were Pizza or sandwiches. I had been working all day at our business and had not had anything to eat since breakfast at approximately 8.30 am. I did give some feedback to a staff member (Rose) at her request on departure. She advised me that I would be contacted later in the week; however, I have not had any contact since then (other than this survey email).

Hello Mr M., Thank you for taking the time to share your feedback. We are disappointed that your experience was not up to our normally high standards. Was there an appropriate time to call you? If you would like to discuss your feedback in more detail please let me know a time that would suit you best. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…
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