The Olsen Melbourne - Art Series 5 stars

Customer review rating 4.2/5 1,735 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Olsen Melbourne - Art Series
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Hotel extras

  • Onsite Pool and Gym

  • John Olsen Art and Art Library in every suite.

  • Chapel Street, Shopping & Dining Precinct.

  • Melbourne's Sports & Entertainment

  • Onsite Restaurant, Bar & Room Service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • LaundryPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
Business services
  • 10 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141
south yarra
australia

Tel: +611300092875

Fax: (+61)3/90401223

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS :-37.837909, 144.995693

Your meetings and events

Our event sapce, Galleries, offer multiple setup and abundant inspiration for your team. Ideal for all events in Melbourne, such as an all day seminar or a boutique cocktail party.

10 

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Data projector and screen, iPod docking station, Whiteboard & flipchart, On-site parking

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Be inspired and mesmerised by the elegant rooms at The Olsen. Experience the ultimate in boutique luxury accommodation, capturing refinement and the charm of John Olsen, as well as the energy and charisma of Chapel Street.

Studio Suite

  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Direct dial telephone
  • Mini Bar

Studio Suite Balcony

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Direct dial telephone
  • Mini Bar

Deluxe Studio Suite Twin

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • Direct dial telephone
  • Mini Bar

One Bedroom Deluxe Suite

  • Max. number of persons: 3
  • Area: From 44 m² / 474 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

Two Bedroom Open Plan Suite

  • Max. number of persons: 5
  • Area: From 88 m² / 947 sq ft
  • Direct dial telephone
  • Mini Bar

Two Bedroom Deluxe Balcony Suite

  • Max. number of persons: 5
  • Area: From 91 m² / 980 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Direct dial telephone
  • Mini Bar
Suites

Our restaurants and bars

TWO WRONGS BAR

Type of cuisine: Other cooking style

High-end dining fused within a dive bar experience. Welcome to Two Wrongs.

SPOONBILL RESTAURANT

Type of cuisine: Bistro

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddocak to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Our guest reviews for
The Olsen Melbourne - Art Series

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,735 reviews

well located

Customer review rating 4.2/5

Robert S. Solo - 04/09/2020 Confirmed reviews ALL

During these times, service is limited to reception, which has been very friendly.

Hello Robert, Thank you for taking the time to share your feedback. We are pleased to know that you continue to find our team friendly. We appreciate your comments regarding the services available at this. As I'm sure you can appreciate, this is out of our control, with the government restrictions preventing us from operating our restaurant, pool ,gym and spa. I hope that we can return to some normality soon and we can return to offering the same level of services as we previously have. If we can assist any further please do not hesitate to reach out. We hope to welcome you back to our hotel very soon. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Overpriced for no what was offered

Customer review rating 4.2/5

Thi M. P. N. Couples - 31/08/2020 Confirmed reviews ALL

The room wasn't clean and all amenities wasn't available in the room. Overall would never come back

Hello Ms n., Thank you for taking the time to share your feedback. We are disappointed that your experience was not up to our normally high standards. In circumstances such as this our preference is to speak with our guests directly and if you had a moment we would appreciate an opportunity to call you. If you would like to discuss your feedback in more detail please let me know a time that would suit you best. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

The Olsen was home for almost 3 yrs

Customer review rating 4.2/5

Corey “. W. Business - 18/08/2020 Confirmed reviews ALL

Great living there. The whole staff was soo easy to work with. Nothing but love for Nick. I’ll miss you guys. Loved there for almost 3 years.

Spoken with this guest in person

Great venue in a perfect location.

Customer review rating 4.2/5

Gregory G. Families - 17/07/2020 Confirmed reviews ALL

We loved everything except for the poor lighting throughout. Greg G.

Hello Gregory, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. Hopefully next time we will have our full team back in action and can give you the proper Olsen experience! If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Rosie

good stay

Customer review rating 4.2/5

Geoff R. Solo - 16/07/2020 Confirmed reviews ALL

it was good. bit confusing when pulling up in car. no signage about parking or concierge assistance. it was ok check in.

Hello Geoff, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us overall. I do apologise for the lack of guidance when you first arrived- hopefully next time you are here we will have our concierge back and we can give you the full 5* experience! If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Warm regards, Rosie
Customer review rating 4.2/5

Anonymous Couples - 12/07/2020 Confirmed reviews ALL

The room was lovely and the staff were very helpful. The only reason I haven’t scored better was due to the limited staff and facilities during the Covid crisis. Obviously there was no food and beverage and there was a skeleton staff. However the staff there were wonderful and the room was perfect for our stay. The location is good but a major construction site outside the window with a large manned crane impacted in the privacy and view

Hello Seamus, Thank you for the honest review of our hotel, we are pleased that you had a positive experience when dealing with our staff. We are working hard to improve our offering during these times, but we do hope to welcome you back soon when we return to some normality. If we can assist in the future, please do not hesitate to reach out. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Well located Friendly stafff

Customer review rating 4.2/5

Julie W. Business - 12/07/2020 Confirmed reviews ALL

I have stayed at this hotel a number of times Very accomodating staff Comfy beds and lovely pillows Very clean with COVID restrictions in place

Hello Julie, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. It is always a great to have you and your colleagues with us. Anything we can do for you to retain some normality is our pleasure. If we can assist in the future, please do not hesitate to reach out. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Great location

Customer review rating 4.2/5

Angadh Couples - 11/07/2020 Confirmed reviews ALL

My wife and I stayed at The Olsen for a couple of nights after our wedding day, and the experience was just brilliant. Comfortable room, and great amenities. The staff was also very accommodating with a late check out for us. Would love to visit again

Hello Angadh, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. We are always happy to play just a small part in making our guests special occasions, one to remember. We look forward to welcoming you back when we return to some normality. If we can assist in the future, please do not hesitate to reach out. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

great location

Customer review rating 4.2/5

Anonymous Couples - 10/07/2020 Confirmed reviews ALL

during coved difficult to rate - e.g. pool empty

Hello Raechel, Thank you for the positive review of our hotel, we are so pleased that you enjoyed your experience with us, albeit with limited facilities. We look forward to welcoming you back when we return to some normality. If we can assist in the future, please do not hesitate to reach out. Kind regards, Nick Gouin General Manager - The Olsen Hotel +6… ni…

Great location, beautiful hotel!

Customer review rating 4.2/5

Kirsty Couples - 07/07/2020 Confirmed reviews ALL

I booked this hotel for a night away for my husbands birthday. We live in regional Victoria and had a meal booked in Melbourne. This hotel was a perfect location for access to the city and Chapel St.

Hi Kirsty, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Well located

Customer review rating 4.2/5

Gabrielle Couples - 06/07/2020 Confirmed reviews ALL

We booked in for my husband's 60th birthday. We were given a complimentary bottle of wine, which was much appreciated. The initial room allocated was quite cramped for a 2 night stay & due to COVID we were limited in our movements. We were upgraded without much fuss on request. Unfortunately, COVID dampened the feel in general & limited our access to services, which is no one's fault, just a reality in these times. It would be nice to visit again and use the facilities as advertised, when we are allowed .

Hi Gabrielle, Thanks for the review. It is a shame due to COVID we were unable to give you the great Olsen experience we normally want for our guests. As you mentioend, we would love to welcome you back again in the future once everything is opened! Thanks again Kind reghards, Brad Vivian

Great location, good stay

Customer review rating 4.2/5

Jrooth Couples - 05/07/2020 Confirmed reviews ALL

The overall stay was good. The room was clean and quiet. The TV and Free Wifi was good enough and we slept well. That's all we wanted really. A relaxing weekend.

Hi Jason, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Good Stay

Customer review rating 4.2/5

Chipster Business - 03/07/2020 Confirmed reviews ALL

Nice hotel clean good location

Hi Gino, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian Front Office Manager

Great location and comfortable bed.

Customer review rating 4.2/5

Kathryn Couples - 01/07/2020 Confirmed reviews ALL

Enjoyed our stay, loved that we could open a window for fresh air. Nice to have a coffee machine but was disappointed that there was no mini bar or we couldn’t order any drinks on room service.

Dear Kathryn, We very much appreciate your comments regarding your stay at the The Olsen Melbourne - Art Series. It is always a pleasure to receive positive feedback along with improvements. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies all our services were not open due to COVID, however we hope to see you again once everything becomes normal again our world! Sincerely, Brad Vivian Front Office Manager

OK

Customer review rating 4.2/5

Will A. Business - 01/07/2020 Confirmed reviews ALL

I’ve stayed a lot with you (...and other Art Series hotels) and arrived late at night. Put in a pretty small room when there must have been other rooms available that didn’t smell like a sewer. I always wonder how hard it would be to just go to the room before a guest arrives and check it, turn the lights on, turn the bed down etc?? Is that reasonable feedback? The other day, I stayed at QT Melbourne...without being asked they upgraded me to a bigger, better room because there were rooms available. Which hotel do you think I’ll stay at next time and recommend to friends?

Excellent service

Customer review rating 4.2/5

Joshua F. Couples - 27/06/2020 Confirmed reviews ALL

Had an excellent stay, staff were extremely friendly and helpful, from the receptionist at front desk to the cleaning and maintenance staff. We did note that there was a guest who was extremely rude to your staff, and they handled it very professionally, more so than I would’ve been able to.

Hi Joshua, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. I will pass along your feedback to the team and give a thumbs up for their great 'guest handling' skills - not always an easy task, but we take the good with the bad. If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian
Customer review rating 4.2/5

John N. Solo - 26/06/2020 Confirmed reviews ALL

I like your hotel and the Concierge staff are exceptional. Maybe it’s the issue of Covid 19 and the disruption to staff but as a 30 to 40 night e year guest it’s disappointing to have to regularly move rooms to get away from the noisy clonking of the lift mechanism on the upper floors, regularly find no blanket in the room, a second towel in the bathroom, Or no tissues under the sink. I even had an empty tube of body wash in my shower recess in this last stay. Perhaps the fact that I backed into a concrete pillar and damaged my car has contributed to my negativity. I’ll put it all down to Covid shall I? See you next stay.

Customer review rating 4.2/5

Amanda Solo - 26/06/2020 Confirmed reviews ALL

Unfortunately I received no towels no toilet paper and a bathroom that had not been cleaned after the previous guest the basin and floor were really dirty This was particularly disturbing considering COVID-19

Customer review rating 4.2/5

Catherine B. Families - 25/06/2020 Confirmed reviews ALL

After worrying that a stay in a hotel during Covid times would be stressful Nick and the rest of the front desk staff were fantastic. Friendly and helpful I had a great stay. The Olsen is in a fabulous location with plenty of cafes and restaurants open in the area . I always look forward to my stays there

Hi Catherine, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian

Love it!

Customer review rating 4.2/5

Michael H. Business - 23/06/2020 Confirmed reviews ALL

It is always a pleasure staying at The Olsen and this time was no different. Location is awesome. Room was great. Staff were great. See you again soon.

Hi Michael, Thank you for the great review of our hotel, we are so pleased that you enjoyed your experience with us. If you had a moment to tell others about your stay, we always appreciate a review on www.tripadvisor.com If we can assist in the future please do not hesitate to reach out. We look forward to welcoming you back very soon. Kind regards, Brad Vivian

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