BreakFree Cosmopolitan Surfers Paradise 3 stars

Customer review rating 4.2/5 283 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

BreakFree Cosmopolitan Surfers Paradise
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+ 13 Services

Hotel extras

  • Proximity to the City Centre

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Outdoor heated pool
  • Thermal Spa
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
  • Outdoor tennis court
Business services
  • Copy/print service availablePaying
Information message

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55702389

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-28.002386, 153.428329

Our accommodation(s)

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

1 Bedroom

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Deluxe

  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

283 reviews

Never again

Customer review rating 4.2/5

Jeff Couples - 16/10/2020 Confirmed reviews ALL

The room was ok. Could have been cleaned better, a coffee splash from just above the sink to the ceiling. Lounge was clapped out. That's not the problem, the noise prevents any chance of a good night's sleep. Teams ringing the bell,track noise, and people screaming and fighting all night. The area around Cavill avenue has become quite seedy. Homeless people camped out in the streets and gardens. There's a Tattoo parlor opposite the entry to the hotel inside the corridor. That's where were hassled for money by homeless people. Not sure Surfers Paradise is the best place for tourists.

Dear Jeff W., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, not very clean unfortunately

Customer review rating 4.2/5

Janice D. Families - 13/10/2020 Confirmed reviews ALL

My first experience was very unsatisfactory. The apartment was rundown and dirty. Long black hair on the broom, tap in shower falling off the wall also unclean. The next day after I complained I was given another apartment that was more updated and better than the first but the level of cleanliness needs some attention to detail. The blanket on the bed has either blood or something else unsavoury on it.

Dear Janice D., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great position. But.

Customer review rating 4.2/5

David Couples - 12/10/2020 Confirmed reviews ALL

Long weekend getaway.

Dear David H., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor location, next door to nightclub

Customer review rating 4.2/5

Tracey Families - 29/09/2020 Confirmed reviews ALL

Couldn’t sleep from loud music and loud drunk people

Dear TRACEY M., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Kylie Batt
Customer review rating 4.2/5

Emily Couples - 28/09/2020 Confirmed reviews ALL

Great location close to everything. Needs sound proofing as you can hear everything from outside and it was hard to have a good nights sleep.

Dear Emily, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Great Place, great location, Great Stay.

Customer review rating 4.2/5

Ally Solo - 16/09/2020 Confirmed reviews ALL

I liked the apartment, everything was great.

Dear Ally, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Great location

Customer review rating 4.2/5

Anonymous Couples - 04/09/2020 Confirmed reviews ALL

Very well looked after our room didn’t have internet so we got moved , girls at reception were very good and helpful. Also gave us late checkout

Dear Lina and Friends Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Excellent stay

Customer review rating 4.2/5

Arnel T. Couples - 29/08/2020 Confirmed reviews ALL

Nice accommodation, cleaned room, receptionist was good, highly recommend to lots of my friends.

Good Morning, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie Batt

Awesome location

Customer review rating 4.2/5

Steph Families - 24/08/2020 Confirmed reviews ALL

Our stay was great . Clean and tidy . Very hospitable staff. Awesome location

Dear Steph Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Yes we had a wonderful stay the only issue was late night revellers fun carrying up to us

Customer review rating 4.2/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

We had a wonderful stay Unit was clean and tidy and we would be more than happy to stay again

Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Located in the Heart of Surfers Paradise! cant get better

Customer review rating 4.2/5

Gaurav K. Families - 20/08/2020 Confirmed reviews ALL

Loved our stay at Breakfree in Surfers Paradise. The location needless to say is absolutely fantastic. The rooms were clean, easy access to pretty much everything one would want when in Surfers. Good for families with awesome views from where we were staying on level 10.

Dear Gaurav Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Centrally located

Customer review rating 4.2/5

Karen L. Couples - 12/08/2020 Confirmed reviews ALL

Great accommodation for the price.

Dear Karen Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Katrina

Great location, easy to find, lovely room.

Customer review rating 4.2/5

K. Families - 12/08/2020 Confirmed reviews ALL

I arrived later than expected due to the border crossing. When I arrived and found the reception area, I called the number listed. I was given very simple steps to get my room key from a super lovely lady. From there, the stay itself was easy, the pool areas were lovely. No problems at all. Will stay again

Dear K. Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Katrina

Great location, clean room great service

Customer review rating 4.2/5

C. Couples - 11/08/2020 Confirmed reviews ALL

The staff were friendly and very helpful. Our room gave everything you would need and the location was amazing we walked everywhere ❤️

Dear Crocker Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Katrina

Great location

Customer review rating 4.2/5

Fran Friends - 09/08/2020 Confirmed reviews ALL

Very close to Cavil Ave, great stay

Dear Fran Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Regards Katrina

Amazing staff, good location can improve on hotel

Customer review rating 4.2/5

Rhiannon Friends - 03/08/2020 Confirmed reviews ALL

Staff were amazing we did have a few issues though. When we arrive the door to our room was stuck and hard to be barged to get in. We then had no blankets and had to get some, then we had no hot water. We then got moved to another room below. Our room wasn’t as nice and the washing machine didn’t work. The floor was also really dirty we couldn’t walk with no socks on otherwise our feet were black with dirt The staff were amazing and dealt with all our issues promptly and professionally but the hotel is outdated not as nice as photos and not very clean.

Dear Rhiannon N., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

So noisy you will never sleep

Customer review rating 4.2/5

Daveaus Solo - 03/08/2020 Confirmed reviews ALL

It started great. Reception lady was lovely, room was great, view and location superb. And then nightfall. Local bands play until midnight, drunks and homeless fight until 2am, hoons with pumping car stereos drive around and around, Tram track work from 3-4am, neighbours banging doors, And then noisy trams start again at 5am. I cannot recommend if you want to sleep.

Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katrina Brown General Manager

well located

Customer review rating 4.2/5

Allan W. Couples - 02/08/2020 Confirmed reviews ALL

nice room. check in was a difficult as directions were a bit off putting

Dear ALLAN W., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, great views but needs work

Customer review rating 4.2/5

Marie Families - 26/07/2020 Confirmed reviews ALL

The holiday in general was nice, apartment was nice and clean with an amazing view of the ocean and the river/city. However there were a few things I wasn’t 100% happy with. A couple of the windows seals/locks were broken so it made the apartment freezing as it is winter and wouldn’t seal up to keep the heat in. The bedroom where the two single beds were located for my 10 and 3 year old had the sliding door access directly to the balcony which I think is a very silly idea. We Also found old cigarette butts under children’s bed from the Previous people who stayed there. Also has a family of 4 (+1 baby) checking in, we were only given 2 towels to share between us over the 2 nights.

Dear Marie S., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we are in the process of installing patio bolt locks to all apartments as I agree it is not ideal with children for them to have access to the balconies. I apologise for the cigarette butts an inexcusable oversight on our part. There definitely should have been 4 towels, I do hope you called reception to have more delivered to you. We our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katrina Brown General Manager

Fantastic location in the heart of town

Customer review rating 4.2/5

Deb Couples - 19/07/2020 Confirmed reviews ALL

Enjoyed a great 4 night stay in this great location close to transport, restaurants and shops

Dear Deb Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Our most recent 20 reviews

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