BreakFree Cosmopolitan Surfers Paradise

Information message

BreakFree Cosmopolitan Surfers Paradise

Customer review rating (ALL Rating) 4.1/5 295 reviews

ALLSAFE approved hotel

BreakFree Cosmopolitan Surfers Paradise
See on a map

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Walk to Beaches

  • Walking distance to shopping and restaurant areas

  • Heated Pool

  • Free On Site Parking

Our accommodation(s)

BreakFree Cosmopolitan offers apartment accommodation in the heart of Surfers Paradise, on Queensland's Gold Coast. Enjoy a spacious fully self-contained 1 and 2 Bedroom Deluxe Apartment with balconies, cable television, full kitchen and laundry facilities.

Hotel location

BreakFree Cosmopolitan Surfers Paradise

3142 Surfers Paradise Blvd
4217 SURFERS PARADISE
Australia

Fax: +61 7 5570 2389

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS:-28.002386, 153.428329

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wi-Fi

Our guest reviews for
BreakFree Cosmopolitan Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  295 reviews

TripAdvisor Rating  3.5/5  520 reviews

Customer review rating 1.0/5

K C. Families - Confirmed reviews ALL

To start with we were given no towels bath Matt’s or hand towels ,had to call the office to get some to find one of the towels we were given was full of mould There were also no towel available for the kids to have a swim and use and we were not advised to bring our own for the pool Our experience we definitely will not stay at the hotel again

Dear Karlie, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

Location

Customer review rating 4.0/5

Megan Couples - Confirmed reviews ALL

Beautiful clean and spacious apartments. 2 pools, BBQ area, gym, sauna and more. Short stroll to beach.

Dear Megan, Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Comfy

Customer review rating 4.5/5

Kylie Families - Confirmed reviews ALL

I came down with covid on the second day and spent 5 days in isolation.i was safe and comftable.

Dear Kylie, Thank you for your lovely review! We are pleased to hear that you enjoyed your stay & are sorry to hear that you came down with Covid whilst you were here. When you return, please let us know that you have stayed with us before & we will be able to offer you a 10% discount. We appreciate your business and look forward to your return. Kind Regards Kylie

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Staff were friendly however the room wasn’t good. It looked nice and clean but all utensils were dirty and clearly not cleaned properly and there was an unpleasant construction banging on the roof above (it sounded like) which started at 6:30-7am some days and wasn’t a nice way to be woken up. If this was known construction, we should’ve been made aware. I also booked the venue for one price and was guaranteed that price only for nearly $15 extra to be taken out of my account with no explanation as to why it ended up being more.

Dear Naomi, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As your booking was made with Booking.com, our Central Reservations team process the payment for your booking. I have placed their number below if you would like to check on the amount charged. Ph: 07… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

Fantastic location, unit run down and bit dirty

Customer review rating 3.5/5

Lisa Families - Confirmed reviews ALL

Could not fault the location, was fantastic. Excellent location, pool and spa and bbqs fantastic. Inside apartment dirty, blood and bloody hand print on wall, bit run down, dishwasher didn’t work, had to pay for extra toilet paper, washing powder for washing machine and dishwasher was wrapped in tea towel in cupboard, couldn’t find it. Check in staff was very helpful and so was the man who was hosing and cleaning near pool. Pool and spa was great, unit very run down, there was blood marks and bloody hand print on the wall which was a bit off putting

Dear Lisa, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

Well located

Customer review rating 3.5/5

Andy Friends - Confirmed reviews ALL

Pleasant facility

Dear Andrew, Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

Customer review rating 3.5/5

Callum Couples - Confirmed reviews ALL

It was a nice place to say great location nice staff. Bit sad no wifi but over all good stays

Dear Callum, Thank you for your review. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Great staff

Customer review rating 3.5/5

Robert B. Families - Confirmed reviews ALL

Reception by staff was exceptional. It was a state encompassing my 80th birthday and Kylie was outstanding with a handwritten birthday wish card and a cordial welcome to Breakfree Cosmopolitan.

Dear Robert , We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diane Heath General Manager

Good Stay Poor Internet

Customer review rating 4.0/5

Dwayne Families - Confirmed reviews ALL

Nice spot, good price, clean and friendly. Poor internet services provided, one code provided for a single device despite a family staying for 3 days.

Dear Dwayne, Thank you for your review. We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Great location, clean & well maintained apartment.

Customer review rating 5.0/5

Gayle Families - Confirmed reviews ALL

We thoroughly enjoyed our stay. Friendly & helpful staff member on the front desk and clean, well maintained apartment.

Dear Gayle, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Friendly and efficient reception staff

Customer review rating 3.5/5

Bec Business - Confirmed reviews ALL

Great service from reception staff. On arrival surfaces such as kitchen bench and cups needed washing as had not been washed since previous guests.

Dear Rebecca, We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the housekeeping issues outlined to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kylie

Well located

Customer review rating 4.5/5

Brian Families - Confirmed reviews ALL

Great location to stay with all the conveniences

Dear Brian, Thank you for your lovely review! We are so pleased to hear that you enjoyed another stay with us & also our convenient location. We appreciate your business and look forward to welcoming you back soon. Kind Regards Kylie

Perfect location with great facilities

Customer review rating 4.5/5

Christine T. Families - Confirmed reviews ALL

Having stayed quiet a few times in the past we knew what to expect. Friendly staff, perfect location with great facilities.

Dear Christine, Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Good location

Customer review rating 4.0/5

Julie Solo - Confirmed reviews ALL

Easy after hours access. Lovely unit and facilities.

Dear Julie J., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive positive feedback. We thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Diane Heath General Manager BreakFree Cosmopolitan

Nice position

Customer review rating 4.0/5

Nagi S. Couples - Confirmed reviews ALL

Good except there was no wifi

Dear Nagi s., We very much appreciate your comments regarding your stay at the BreakFree Cosmopolitan Surfers Paradise. It is always a pleasure to receive feedback and we thank you for sharing your experience. We don't have a bar or restaurant to be able to offer a welcome drink, but we do try to leave a couple of bottles of still water in lieu, please accept my apologies for the oversight. Sincerely, Diane Heath General Manager BreakFree Cosmopolitan

just OK

Customer review rating 3.0/5

Monica Business - Confirmed reviews ALL

Didnt receive any notification how to check in? as our flight delayed - but no information how to check in or get the key.. Also the room is quite noisy..

Dear Monica R., Thank you for taking the time to tell us about your experience at the BreakFree Cosmopolitan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our reception is open until 5.30pm daily. For our guests arriving after this time, late arrival instructions a displayed on our front doors where our afterhours service will assist you with retrieving your keys from the night safe. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kylie

Amazing location

Customer review rating 4.0/5

Bridgette Families - Confirmed reviews ALL

Amazing location in the heart of surfers! Park the car and everything is in close walking distance. Excellent value for money and our room had ocean views for bargin price! Only downside is hotel next door- super noisy Friday and Saturdays night. Not the breakfrees fault, but after 7 hour drive, wasn't a good night sleep.

Dear Bridgette, Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Kylie

Good location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We had a bit of a hiccup when we arrived late and found the office closed. It took a few attempts on the various phone numbers listed at the entrance to finally get the collection of our keys sorted out. Perhaps we should have checked this before setting off but perhaps we could have been advised prior too. No wifi internet in our rooms was also a little annoying. Staff were great however and the room was clean , comfortable and fine in all other respects

Dear Guest, Thank you for your 5 Star Review! We do apologise for the hiccup at the start of your stay. We are glad that you enjoyed the rest of your stay and our convenient location. We appreciate your business and look forward to your return.

Great Location

TripAdvisor rating 4.0/5

BronwynMoeser TripAdvisor review

Location amazing. Staff truly accommodating and friendly. Older style apartments but old fashioned genuine hospitality - love the place & will be back. The apartments are well appointment with what you need for a comfortable stay

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby