Mercure Newbury West Grange Hotel 4 stars

just what we needed

Excellent value for money. Staff top class!

We had a party and stayed the night along with several guests.

We had a lovely 2 night break here. We found the room to be both well appointed and clean, in fact the whole hotel seemed clean and fresh. We ate in the restaurant both evenings, the menu was small but covered all the favourites like lasagne and fish and chips, the food was very good and we enjoyed it both nights. The staff were all attentive and friendly. Overall a lovely stay and we will certainly use this one again if we are in the area and will try other Mercure hotels now.

The staff were extremely helpful and friendly. We did have some issues with the room which I did not expect as we had booked a 'superior' room. There were some maintenance issues which I reported at check-out and this was dealt with in a professional and apologetic manner. Breakfast was good.

Helpful, friendly staff and comfortable room. We had asked for a ground floor twin room with a walk in shower as my husband has mobility problems. The room was fine , however the step up to the shower was a good 8- 10 inches high! The seal at the bottom of the shower doors was worn and as a result there was often a pool of water on the bathroom floor. When I asked if there were any purpose built rooms for disabled people we were told the hotel only had what's termed "accessible "rooms. We managed, but I think that all hotels should have rooms specifically designed and equipped for disabled people. There was a ramp leading up to the hotel but a closed door at the top. The staff were very good at opening it when they saw us, but maybe a more welcolming and accessible entry would have been more inviting. Apart from those issues we enjoyed our stay. The housekeeping staff were excellent as were the front of house team who were often overstretched. Many thanks.

Nice hotel. Friendly and helpful staff.

Out of this world service from pulling up in the car until leaving. Will definately be returning.

The location suited our needs and the room was of good quality. Unfortunately there was still no lunch service available. The main downside was that there was a tribute act on in the evening. The expected "party" atmosphere in general was not an issue. However two drunken young ladies in room 241 next to ours were an issue. At half past midnight one of them had locked herself in the room and collapsed, comatose. The other then spent almost 30 mins banging and shouting continuously on the door very loudly. I advised her to go down to reception and ask for help. Despite being able to shout very loudly in English she did not seem to have a good understanding of what I was saying! Although she did manage to quieten down, to go to a friends room for a pee, before returning to continue shouting and banging on the door. We phoned reception and the young man came up immediately and let her in! I appreciate that the hotel cannot control all of their guests, but the reason for staying was for a good nights rest.......Failed!

Great friendly staff.clean rooms.

Room was basic, hard bed and breakfast was minimal. Not what I expected considering the price tag.

Initially we were allocated to the wrong room, but Richard worked his magic to get us the right room. This was not easy as he had a wedding taking place on the Saturday and we didn’t check in until 6pm. The wedding did not impact on our stay at all. Richard and his impeccable team made our couple of days with them very calm and relaxed. (Even though they were very busy with the wedding party)

One night stay for family funeral. Warm welcome from Stefan. Plenty of parking spaces, attractive location, spacious, comfortable room. Enormous bed. Ian was extremely knowledgable and helpful. A delayed checkout was arranged, at no extra cost. We accompanied family members back for coffees prior to funeral. I have worked for many years in hospitality and was suprised to read some vexatious reviews; I cannot fault our stay. Stefan has promised to keep an eye out for my misplaced spectacles!

No WiFi , lift out of service and shower was mildly warm

Very good.