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Mercure Newbury West Grange Hotel 4 stars

Customer review rating 4.4/5 384 reviews

ALLSAFE approved hotel

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Mercure Newbury West Grange Hotel
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+ 9 Services

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Golf Paying
Business services
  • 2 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane
Bath Road
Midgham
RG75UP newbury, berkshire
united kingdom

Tel: +441635273074

Fax: (+44)1635862351

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS :51.402065, -1.2162276

Companies

  • BRITISH GAS 0.0 km / 0.0 mi
  • HARRODS 0.0 km / 0.0 mi
  • RAYHTEON 1.0 km / 1.0 mi
  • SSE 1.0 km / 0.0 mi
  • STRYKER MEDICAL 4.0 km / 2.0 mi
  • THATCHAM RESEARCH 0.0 km / 0.0 mi
  • VODAFONE 5.0 km / 3.0 mi

Your meetings and events

Our fully equipped Grange Suite offers the perfect business environment. Whether it is a small meeting or a large conference, the Suite comes fully equipped with business facilities and caters to all requirements.

Room descriptions and layouts

2 

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our restaurants and bars

THE OLIVE TREE

Type of cuisine: Bistro

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE OLIVE TREE RESTAURANT

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Non contractual photo

THE OLIVE TREE

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE OLIVE TREE BAR

The Olive Tree Bar serves a full range of drinks ranging from spirits to beers as well as snacks and light meals adding that extra bit of convenience

Non contractual photo

Our guest reviews for
Mercure Newbury West Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

384 reviews

tripadvisor

TripAdvisor Rating 4.0/5

399 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Staff mainly great but poor quality room

Customer review rating 3.0/5

Anonymous Couples - 01/08/2021 Confirmed reviews ALL

Paid for an executive room and the size was extremely small what I would expect as a very basic room. Staff were great

Good location

Customer review rating 4.5/5

Gerry Couples - 31/07/2021 Confirmed reviews ALL

Friendly staff, very helpful good breakfast and a comfortable stay

Good quiet location.

Customer review rating 5.0/5

Anonymous Couples - 31/07/2021 Confirmed reviews ALL

A welcoming reception, quiet room, relaxing bar.

Dear JANICE W., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Edward Business - 30/07/2021 Confirmed reviews ALL

Good.

Dear EDWARD D., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Mike Business - 29/07/2021 Confirmed reviews ALL

All good, hotel clean and well maintained. Staff efficient and attentive.

Dear MIKE B., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great welcome and good stay

Customer review rating 4.0/5

David Families - 26/07/2021 Confirmed reviews ALL

Rooms allocated as requested , the staff were excellent and helpful and the hotel was clean and well maintained.

Dear DAVID H., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

There were no facilities available to us at the hotel as they booked for a wedding party

Customer review rating 0.5/5

Derek D. Business - 25/07/2021 Confirmed reviews ALL

Extremely disappointing no bar, no dining room and no courtyard.

Dear DEREK D., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very convenient fir races

Customer review rating 4.0/5

Richard S. Friends - 24/07/2021 Confirmed reviews ALL

Had a good stay until I got my bill and had another rooms order added to my bill?

Dear RICHARD S., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, excellent hotel and friendly staff

Customer review rating 5.0/5

L. H. Families - 21/07/2021 Confirmed reviews ALL

Excellent rooms and facilities. Food was excellent and staff very friendly. Perfect for visiting Highclere Castle

Dear HIGHAM L., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect Location for Racetrack

Customer review rating 3.5/5

Kevin K. Friends - 21/07/2021 Confirmed reviews ALL

We have stayed before so knew what to expect and in the main we weren't disappointed.

Dear Kevin K., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Attractive hotel from outside, in nice garden area

Customer review rating 3.0/5

Pat Couples - 20/07/2021 Confirmed reviews ALL

The reception fella was really friendly and helpful, so we were greeted very well. The room however, needed renovation. It had a leather chair which was all worn and cracked so much so I wouldn't sit on it. Also the headboard had the leather worn and looked really awful. The basin was huge and the toilet, and the tap where the water came out was corroded and full of limescale, really not pleasant. The safe was closed and was supposed to be open so couldn't use it. Everything else looked clean and everything else worked ok.

Dear PATICIA L., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Peter W. Couples - 19/07/2021 Confirmed reviews ALL

Very helpful and pleasant staff, unusual weather so hot and missed air com in room, however liked the hotel and the staff.

Dear PETER W., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Joy R. Couples - 18/07/2021 Confirmed reviews ALL

Great three day stay. Well looked after by all the staff, nothing too much trouble. The hotel was spotlessly clean and the choice of breakfast items was very good.

Dear JOY R., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely staff, average room

Customer review rating 3.5/5

Kate Friends - 18/07/2021 Confirmed reviews ALL

The staff were so friendly and very accommodating, room was clean but twin rooms are so dated in comparison to the double room. The tv did not work, and there was issues with the temperature gage in the shower. Bed was comfortable

Dear KATE W., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close to family

Customer review rating 3.0/5

Anonymous Families - 18/07/2021 Confirmed reviews ALL

The room was comfortable, but it was not explained that the rooms are not serviced each day, so we were taken aback when we returned to our room & bed unmade etc. We did ask for more tea & coffee as we stayed 3 nights, but no more was put into room.

Dear GEORGE D., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average

TripAdvisor rating 3.0/5

Brett A 18/07/2021 TripAdvisor review

Rooms (and furnishings in them) are a bit ‘tired’. With my previous stay, the air conditioning did not work, only blew out hot air; fine in winter but not in the summer. Being just off the M4 the location of the hotel is good. Service was very rushed. It is unlikely I would stay there again.

Thank you for your recent review and look forward to welcoming you back to the hotel next time your in the area

What a disappointment

TripAdvisor rating 3.0/5

Darth26 18/07/2021 TripAdvisor review

The standard of cleanliness in the restaurant was not good even if we had not been in a pandemic. Tables were not being cleaned between guests. There was only 1 sanitising station evident in the hotel and this was at reception we were not advised that for the room to be serviced we needed to hang a notice on the room door and returned after being out on the first day of our stay to find the room had not been serviced. We didnot see any sign of a track and trace QR code anywhere in the hotel. All in all not what we expect from Mecure , compared to our other stays in Mercure hotels during the pandemic

Customer review rating 3.5/5

Mrs M. S. Couples - 17/07/2021 Confirmed reviews ALL

A nice area to stay, beautiful countryside. Staff very attentive and friendly rooms clean. Two things that let this hotel down, food was run of the mill substandard not very exciting or palatable. The bed in our room you could feel every spring, very lumpy. In my opinion the bed was old and worn, knackered not a good night sleep at all.

Dear S. M., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok for a sleep!

Customer review rating 1.5/5

Cheryl P. Friends - 17/07/2021 Confirmed reviews ALL

The hotel was warm and I was surprised how basic them room was as it was the most expensive of our options. We were going to our friends wedding so we thought we would treat ourselves but a premier inn would have been cheaper and cleaner with modern facilities. Breakfast was a buffet with most things cold and not great. Again I was surprised as we said for the money we paid at least we will have a nice breakfast but it was very basic. I wouldn’t book this chain again x

Dear CHERYL P., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not our experience of Mecure

Customer review rating 3.0/5

Richard B. Couples - 16/07/2021 Confirmed reviews ALL

Hotel room nice , breakfast very poor. Unfortunately hotel was not observing proper Covid regulations e.g. staff without masks in some areas; tables in restaurant not cleaned between customers, which should be standard even pre pandemic. Lack of hand sanitising stations across the hotel. Hotel room not serviced but we were not informed at check in that we had to request this ,whereas on our previous Mecure stay at a different hotel since the pandemic this was asked about at check in. Been to much better Mecure Hotels before.

Dear RICHARD B., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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