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Mercure Newbury West Grange Hotel 4 stars

Customer review rating 4.4/5 468 reviews

ALLSAFE approved hotel

Mercure Newbury West Grange Hotel
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+ 14 Services

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane
Bath Road
Midgham
RG75UP newbury, berkshire
united kingdom

Tel: +441635273074

Fax: (+44)1635862351

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS :51.402065, -1.2162276

Companies

  • BRITISH GAS 0.0 km / 0.0 mi
  • HARRODS 0.0 km / 0.0 mi
  • RAYHTEON 1.0 km / 1.0 mi
  • SSE 1.0 km / 0.0 mi
  • STRYKER MEDICAL 4.0 km / 2.0 mi
  • THATCHAM RESEARCH 0.0 km / 0.0 mi
  • VODAFONE 5.0 km / 3.0 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 63 rooms
    • One room for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 63 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • Polish
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Family
  • Services for children
    • Outdoor playground for children

Your meetings and events

Our fully equipped Grange Suite offers the perfect business environment. Whether it is a small meeting or a large conference, the Suite comes fully equipped with business facilities and caters to all requirements.

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our guest reviews for
Mercure Newbury West Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

468 reviews

TripAdvisor Rating 4.0/5

409 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good

Customer review rating 4.0/5

Ray Families - 11/10/2021 Confirmed reviews ALL

The only slight negative was that there were not enough tables laid out for Breakfast.

Dear RAY S., We are pleased to see you had a pleasant stay with us here at the Mercure Newbury West Grange Hotel. We are grateful that you took the time to leave us a review. I am sorry the food wasn't hot on your arrival of breakfast. I will pass on all your comments to better this. Hope to see you again soon. Sincerely, Rachel

Just what we needed

Customer review rating 5.0/5

Jason D. Friends - 11/10/2021 Confirmed reviews ALL

The venue catered for everything that we needed, as we were staying for a party on the venue, nice clean spacious room, friendly staff and reasonably priced

Dear JASON D., Thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us. All of the team are delighted to see such great comments and hope to welcome you back to soon! Sincerely, Rachel
Customer review rating 5.0/5

Patricia Solo - 09/10/2021 Confirmed reviews ALL

Friendly people and clean

Dear PATRICIA C., Thank you for sharing your experience with us. It is amazing to see such a lovely review. We hope to welcome you back soon. Sincerely, Rachel

Visiting Brother in Law

Customer review rating 4.5/5

Paul S. Couples - 04/10/2021 Confirmed reviews ALL

Very Pleasant & relaxing.

Dear PAUL S., Thank you for taking your time to share your experience here at the Mercure Newbury West Grange Hotel. We are thrilled to hear that your stay was pleasant and relaxing. We look forward to welcoming you back soon. Sincerely, Rachel

Awesome Stay

Customer review rating 4.5/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

Outstanding

Dear DEBRA C., Thank you for taking the time to leave us such a great review. it is much appreciated. I will pass your satisfaction on to Stefan and Ramona. We hope to welcome you again soon. Sincerely, Rachel

Good Stay

Customer review rating 4.0/5

Nick S. Couples - 04/10/2021 Confirmed reviews ALL

just what we needed

Dear NICK S., Thank you for sharing your experience with us. We are happy that you enjoyed your stay with us. We are always looking for opportunities to exceed our customers expectations so I will take note of your comments. We hope to welcome you again soon! Sincerely, Rachel
Customer review rating 5.0/5

J G. Families - 03/10/2021 Confirmed reviews ALL

Excellent value for money. Staff top class!

Dear J G., Thank you for sharing your amazing review with us! It means a lot to us and our team. We are glad you had an enjoyable stay here at the Mercure Newbury West Grange Hotel. We hope to see you again soon. Sincerely, Rachel

Great service and friendly staff

Customer review rating 5.0/5

Bridget B. Friends - 27/09/2021 Confirmed reviews ALL

We had a party and stayed the night along with several guests.

Dear Nicola P., We are pleased to hear the party ran smoothly and you enjoyed your stay with us. Thank you for taking the time to leave a review, we greatly appreciate it. We hope to welcome you again soon. Sincerely, Rachel

Really nice relaxing stay

Customer review rating 5.0/5

Rose Couples - 25/09/2021 Confirmed reviews ALL

We had a lovely 2 night break here. We found the room to be both well appointed and clean, in fact the whole hotel seemed clean and fresh. We ate in the restaurant both evenings, the menu was small but covered all the favourites like lasagne and fish and chips, the food was very good and we enjoyed it both nights. The staff were all attentive and friendly. Overall a lovely stay and we will certainly use this one again if we are in the area and will try other Mercure hotels now.

Dear R., Thank you for your detailed review. We are happy to hear you had such a great stay with us and are looking to return. We look forward to welcoming you back. Sincerely, Rachel

Convenient for an overnight stay

Customer review rating 3.5/5

Mavis R. Couples - 23/09/2021 Confirmed reviews ALL

The staff were extremely helpful and friendly. We did have some issues with the room which I did not expect as we had booked a 'superior' room. There were some maintenance issues which I reported at check-out and this was dealt with in a professional and apologetic manner. Breakfast was good.

Good stay overall.

Customer review rating 4.0/5

Jane B. Couples - 22/09/2021 Confirmed reviews ALL

Helpful, friendly staff and comfortable room. We had asked for a ground floor twin room with a walk in shower as my husband has mobility problems. The room was fine , however the step up to the shower was a good 8- 10 inches high! The seal at the bottom of the shower doors was worn and as a result there was often a pool of water on the bathroom floor. When I asked if there were any purpose built rooms for disabled people we were told the hotel only had what's termed "accessible "rooms. We managed, but I think that all hotels should have rooms specifically designed and equipped for disabled people. There was a ramp leading up to the hotel but a closed door at the top. The staff were very good at opening it when they saw us, but maybe a more welcolming and accessible entry would have been more inviting. Apart from those issues we enjoyed our stay. The housekeeping staff were excellent as were the front of house team who were often overstretched. Many thanks.

Suited requirements

Customer review rating 4.0/5

Gillian Friends - 21/09/2021 Confirmed reviews ALL

Nice hotel. Friendly and helpful staff.

Fab Stay

Customer review rating 5.0/5

L.p. M. Couples - 21/09/2021 Confirmed reviews ALL

Out of this world service from pulling up in the car until leaving. Will definately be returning.

Dear LAURIE M., Thank you for leaving such an amazing review. We are grateful for your kinds words. We hope to welcome you back again soon! Sincerely, Rachel

Good location. Good quality room. No lunch time services.

Customer review rating 3.0/5

John W. Couples - 20/09/2021 Confirmed reviews ALL

The location suited our needs and the room was of good quality. Unfortunately there was still no lunch service available. The main downside was that there was a tribute act on in the evening. The expected "party" atmosphere in general was not an issue. However two drunken young ladies in room 241 next to ours were an issue. At half past midnight one of them had locked herself in the room and collapsed, comatose. The other then spent almost 30 mins banging and shouting continuously on the door very loudly. I advised her to go down to reception and ask for help. Despite being able to shout very loudly in English she did not seem to have a good understanding of what I was saying! Although she did manage to quieten down, to go to a friends room for a pee, before returning to continue shouting and banging on the door. We phoned reception and the young man came up immediately and let her in! I appreciate that the hotel cannot control all of their guests, but the reason for staying was for a good nights rest.......Failed!

Great stay to go to Newbury races

Customer review rating 5.0/5

L.h. Friends - 20/09/2021 Confirmed reviews ALL

Great friendly staff.clean rooms.

Dear LYDIA H., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are happy to see you had an enjoyable stay with us and everyone delivered great service. We hope to welcome you back soon. Sincerely, Rachel

Uncomfortable bed

Customer review rating 1.5/5

Penny Business - 20/09/2021 Confirmed reviews ALL

Room was basic, hard bed and breakfast was minimal. Not what I expected considering the price tag.

Dear PENNY G., Thank you for taking the time and trouble to leave a review. Here at the Mercure Newbury West Grange Hotel we take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and improve the services we provide. We hope to welcome you again in the near future to change your views. May I suggest you try our superior double which I think you would find more comfortable. Yours sincerely, Rachel

Richard is a stat

Customer review rating 5.0/5

Joyrobinson Couples - 18/09/2021 Confirmed reviews ALL

Initially we were allocated to the wrong room, but Richard worked his magic to get us the right room. This was not easy as he had a wedding taking place on the Saturday and we didn’t check in until 6pm. The wedding did not impact on our stay at all. Richard and his impeccable team made our couple of days with them very calm and relaxed. (Even though they were very busy with the wedding party)

Good location, comfortable.

Customer review rating 4.0/5

Colin B. Families - 18/09/2021 Confirmed reviews ALL

One night stay for family funeral. Warm welcome from Stefan. Plenty of parking spaces, attractive location, spacious, comfortable room. Enormous bed. Ian was extremely knowledgable and helpful. A delayed checkout was arranged, at no extra cost. We accompanied family members back for coffees prior to funeral. I have worked for many years in hospitality and was suprised to read some vexatious reviews; I cannot fault our stay. Stefan has promised to keep an eye out for my misplaced spectacles!

Disappointed

Customer review rating 2.5/5

Richard Business - 18/09/2021 Confirmed reviews ALL

No WiFi , lift out of service and shower was mildly warm

Customer review rating 4.5/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

Very good.

Our most recent 20 reviews

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