Mercure Newbury West Grange Hotel

Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 370 reviews

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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

ALLSAFE approved hotel

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

Telephone +44 1635 273074

Fax +44 1635 862351
  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS:51.402065, -1.2162276

Companies

  • BRITISH GAS 0 km / 0 mi
  • HARRODS 0 km / 0 mi
  • RAYHTEON 1 km / 1 mi
  • SSE 1 km / 0 mi
  • STRYKER MEDICAL 4 km / 2 mi
  • THATCHAM RESEARCH 0 km / 0 mi
  • VODAFONE 5 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Our fully equipped Grange Suite offers the perfect business environment. Whether it is a small meeting or a large conference, the Suite comes fully equipped with business facilities and caters to all requirements.

Room descriptions and layouts

3 

meeting rooms

From 1 to 80 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  370 reviews

TripAdvisor Rating  4.0/5  413 reviews

Certificate of excellence 2022

2 night stay

Customer review rating 3.0/5

Michael Families - Confirmed reviews ALL

We had a family wedding near by, we had 7 rooms in total booked, everyone had lovely double rooms apart from us, we had a very small double so small you could only get out one side of the bed, disabled partner and me 67, not possible to crawl off the end of the bed. I asked if we could change after one night only to be told very rudely NO, also the lift wasn't working which is nobody's fault but apparently the general manager very rudely again was very sarcastic when saying its a act of god what will I do !!!!! The next morning I spoke to Nicola on reception and she changed us to a downstairs room, after that we we happier, NO excuse for rudeness

Dear SUSAN C., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Newbury West Grange Hotel. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again in the near future. Yours sincerely, Rachel

Good location, lovely hotel

Customer review rating 3.5/5

Sue Solo - Confirmed reviews ALL

Reception was friendly and informative, room was spacious, nicely decorated and comfortable. Shower room could have done with a bit of attention as it was looking a bit well-worn. This didn't bother me so much, but other guests M. be less forgiving. Evening waiter (Sunday 19th June) was very friendly. The other staff were less attentive, but polite enough. Food was nice (beetroot salad starter especially), breakfast was also nice. Overall, my stay was pleasant enough, but the hotel could do with a little attention to bring it into line with similarly priced properties. The lift wasn't working for example, and there were signs of wear and tear. They wouldn't put me off booking again, but the market is competitive!

Dear SUSAN M., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure West Grange Hotel. We greatly value and appreciate your positive and constructive feedback and I will pass on all your feedback and comments. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Average

Customer review rating 2.5/5

Michael C. Couples - Confirmed reviews ALL

Only one member of staff on arrival, not good enough. Very hard bed so a very poor nights sleep. Breakfast ok. Not up to the standard I expect from Mercure. Lift didn’t work also

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Rachel

5th weekend visit - always comfortable, welcoming ,helpful - particularly Manager Richard

Customer review rating 4.5/5

Sylvia R. Couples - Confirmed reviews ALL

Just 1 complaint, from one of my dinner guests, a wheelchair bound disabled lady! You need to organise a metal plate to enable wheelchair to pass over door frame step at top off access ramp! Please!

Dear SYLVIA R., We very much appreciate your comments regarding your recent stay at Mercure Newbury West Grange Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I will pass on you feedback and comments regarding the door frame. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Comfortable accommodation

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Well located with ample parking surrounded by pleasant grounds & countryside. Reception staff were very welcoming, helpful & polite throughout our stay. We booked a superior room which was comfortable & airy with an en suite which featured a large walk-in shower. There was the added bonus of a fridge & safe too. Despite being close to a main road, there was little noise even with the windows open. Good range of food for breakfast. Unfortunately the lift was only working for one day of our stay which meant carrying luggage up & down stairs to our first floor room. We noted also that there was no service guide in the room (maybe they were removed during COVID?) Otherwise, a good stay.

Dear CAROL J., Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Newbury West Grange Hotel. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. I will pass on all comments. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

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