Peppers Silo Launceston

From a dismissive booking hotline operator to a disappointing room, this stay failed to live up to the great standards of past stays I've had at this hotel. When I noticed the price on Booking.com was quite a bit less than the hotel's own website, I called their national booking number to see if they were interested in offering me any kind of a discount to book directly (as a reception clerk on one of my previous stays suggested I do in future, instead of booking through an external portal). However, the booking agent's attitude was dismissive, and she was not interested in taking a booking directly, so I went ahead and booked through Booking.com. The room booked, a Gorge River room with balcony on the second floor, happened to be the last room available, as the booking was made the day before during a busy period. However, I had no idea that in this case, the last of these rooms at the Silo is located at the far side of the building, wedged in behind the substantial air conditioning motors and machinery, which blocks all but the smallest view of the river from the balcony, and is quite noisy compared with other rooms I've stayed in at the hotel in the past. It is also set up as an accessible room, with a different bathroom layout to the other rooms, and lacked much of the upmarket feel of those bathrooms (the finishes were comparable, but by necessity the layout was spartan). It's a shame that the accessible room has been shoved down the worst end of the building, I'm sure if I were staying in a wheelchair I'd prefer to have a room with Gorge views and without the constant hum of the air conditioning apparatus for the entire building right outside my window. As it was, the front desk agent wasn’t able to offer another room, given the hotel was full. A broken coffee press in the drawer was an added bonus the next morning, no idea how long that had been there without being noticed (broken glass rim with a shard missing, plunger netting all twisted and mangled). I know it sounds picky, but after a broken sleep from the ceaseless humming of the air conditioning, it was an added disappointment. Overall, I felt that as a single traveller booking through a third-party portal, I had been treated like a bit of a second-class citizen. Why a hotel of this calibre has such an average room which it markets as comparable with the better rooms it shows in its photos is beyond me, and is nothing short of misleading. I wouldn’t have booked this room at even the discounted price I paid (over $250, btw), had I known what I would be given. It makes me question whether I will stay at the Silo again, as I certainly wouldn’t want to risk getting allocated that room again.

Overall great experience - comfortable beds, very clean, helpful staff, large well appointed rooms. Location was better than expected.

Room excellent, unique and very spacious but very long delay in cooking food in restaurant spoilt the service. Every aspect of the bedroom was excellent, including the view. in contrast the restaurant experience was really poor. Very pleasant staff but sadly lacking in organisation or checking to see if customers were happy. Over an hour after ordering our food and wine I had to leave the table to ask the waiting staff what had happened to our orders. This was then served within 10 minutes afterwards with complimentary wine.

Rooms are brilliant and the dinner was even better.

From the moment we called Peppers Silo our experience was very positive. The staff did everything they could to accomodate our needs and were extremely helpful. I would recommend to anyone who appreciates great service and friendliness. The hotel itself is really top notch - clean, stylish and great location.

We loved staying at Peppers. Great location and wonderful use of the old architecture to create something new. The gentlemen at reception were always friendly and helpful, and what a beautiful ambassador you have in Archie! Such a simple idea to have a 'hotel dog', but one which adds an element of homeliness to the experience of staying away from home. It was an added bonus to sneak in for cuddles with him a few times each day!

Everything went well smoothly -- as always. I love the comfortable bed, nice breakfast, friendly kitchen staff esp the manager. Parking is ample which is rare in some hotels. Some rooms for improvements - minor. Use a Vacuum Cleaner with UV-Light for upholsteries to sanitize the bed fabrics and sofa A toothbrush / toothpaste / razor holder in the washroom to place our toiletries Maybe in the near future - a Netflix account - so that there will be more movie choices for guests

We stayed 1 night in the premier suite for our wedding night and it was absolutely amazing. Staff and service were exceptional, the room itself was unbelievable and the food for the most part was excellent.

Easy to get to, rooms great, would stay again

Excellent service demonstrated by room upgrade when we realised what we booked online was not what we wanted. We were immediately upgraded by Joshua. Room was large and clean my only minor complaint would be a bar poorly stocked with coffee which was not replaced for our last day. Probably the best accomodation in Launceston.

We were very happy with our stay at Peppers Silo Hotel. We have travelled extensively and I think it was one of the best designed rooms and especially the bathroom. The staff were friendly. The only couple of negatives we found was having the reception on the first floor and not ground level. The other was having the cafe and restaurant with same name. Having the menu in the room, we wanted a burger, so went down but cafe was closed. The night before we were in the restaurant and saw a couple of burgers on the pass. So we went to the restaurant again, but said we wanted a burger, but was told that's only for room service!!! So something needs to be done to differentiate menus & eating areas. The cocktail bar was open the first night we were there, but closed the next two.

We enjoyed the customer service, the room and the way to was appointed. The coffee downstairs was excellent and we loved Archie. Only negative was that we found it difficult to control the room temperature. If we put it on cooling mode it blew freezing air right onto the bed. If we switched off the cooling it got too warm. The set temperate on the controller didn't seem to make much difference.

This was my 50th birthday celebration and you went the extra mile to make my day very special. My partner commented that he felt like it was his birthday too. All staff were welcoming and tentative and the uniqueness of Archie the ambassador brought a smile to our faces each time we saw him.

Peppers Silo is one of the best hotels we have stayed at in Tasmania. The staff have made our stay very special. The hotel is so nice. The views fantastic and location is central.

I have never before visited Tasmania, the highlight of my trip was staying at the Peppers Silo hotel because the service exceeded my expentation. The room had a nice view oc the river and the bed was extremely comfortable....just like my bed at home. The only downfalll was the food at the restaurant, I had ordered the fillet steak at $49.00 and it was very fatty and grissly...not what I had expected from a 5 star hotel. The service manager was happy to discount my blll and not charge for my drinks. I would definately stay again and would recommend my family /friends to stay here