Hotel Perle d'Orient Cat Ba - MGallery 5 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 451 recensioni

I plus dell'hotel

  • Tutte le camere offrono un'incantevole vista sull'oceano o sulle montagne.

  • Posizione prominente circondata da lussureggianti scogliere e dalla splendida Lan Ha Bay

  • Il primo hotel internazionale a 5 stelle sull'isola di Cat Ba

  • A soli 10 minuti dal porto per motoscafi di Cat Ba

  • Accessibile dalla provincia di Hanoi o Quang Ninh in bus, traghetto o motoscafo

Hotel approvato ALLSAFE

Posizione dell'hotel

Hotel Perle d'Orient Cat Ba - MGallery

Cat Co 3 Beach, Cat Ba Town, Hai Phong city
180000 HAI PHONG

Coordinate GPS:20.71624, 107.049699

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Piscina
  • Navetta
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Aria condizionata
  • Wifi
  • Bar
  • Sale riunioni

Le tue riunioni ed eventi

L'hotel offre il più grande spazio per riunioni dell'isola.

Descrizioni e configurazioni delle sale

sala riunioni

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Per saperne di più

Valutazione ALL  4.5/5  451 recensioni

Giudizio TripAdvisor  4.5/5  84 recensioni

Don't buy the negative reviews. Awesome place

Punteggio Tripadvisor 5.0/5

Stevaroo In coppia - Recensione certificata TripAdvisor

There were a few negative reviews recently that caused us to rethink our stay but we are so glad we went with it and stayed at the Perle d'Orient. It was probably the most beautiful hotel and setting I've stayed at in years and a wonderful secret in Vietnam. Complaints about communication problems with staff? Just take the time to understand. You can't expect hotels in different parts of the world that aren't english speaking to all have perfect english speakers. Our experience here was wonderful. Yes, we had to spend a few more MOMENTS on occasion communicating things. No biggie. Our room was gorgeous and had the most amazing views. I don't think there is a room here that doesn't have a stunning view. The food was great. complaints about the lack of variety at the breakfast buffet are nuts. There were so many options, including egg station, pancake/waffle station, huge bread station, fresh juices, smoothies, coffees/teas, not to mention a huge section of Asian dishes. All in a gorgeous dining room that looked like it was built in 1920. The hotel is actually just a few years old, though. The design is awesome. We've stayed at M'Gallery hotels elsewhere for their architecture and locations...not for the service. However, the service here was great. True, not Metropole in NYC or Paris great, but everyone was super friendly and tried their best. It still amazes me how foreigners come to countries like Vietnam and are surprised when the staff at hotels or eating establishments aren't as fluent in English as they are. I'm sure there was some condescension and it probably came across .to the staff. My wife and I would give this place 5 stars easily for the location and structure alone. The extras were awesome as well, including pools, roof top spa/pool and beach access.

Dear Stavaroo, Such a pleasure to read your review thank you for taking the time to write such great feedback. Your feedback truly makes our day. We are all thrilled by your comments, particularly with the way you started. At the end of the day, the team here comes to work in this hotel to impact the lives of our guests. It certainly seems that this is the case and we are thrilled that you have left feeling so satisfied with your experience. Thanks again for your comments and look forward to your return soon. We wish you safe travels. Sincerely, Hai Mau (Ms.) Front Office Manager

Absolutely not a 5-star experience, very disappointed. Lack of proper hotel management.

Punteggio Tripadvisor 2.0/5

GertDL Recensione certificata TripAdvisor

Our stay in Hotel Cat Ba Perle d'Orient (member of the MGallery Hotel collection and Accor group) has been a huge disappointment. Whilst the views and resort design is gorgeous, the services are absolutely not up to a 5-star hotel. Never have we experienced such lack of service and substandard breakfast buffet. Due to not feeling too well the first days of our planned stay we extended with another 2 days to make sure we could fit in the planned day cruise and sightseeing, but boy do we regret it. Housekeeping is certainly not what it should be in a 5-star resort: § They don't check supplies: one day my partner was in the middle of a shower and the shower gel was completely empty. I called reception but it was very hard to communicate with the front desk staff in English. After trying to explain what we needed in very basic English, housekeeping knocked on the door with two towels instead of the shower gel. I showed her the empty shower gel bottle and only then did she understand what we needed. § Used glasses were just rinsed in the sink in the room instead of being replaced and felt still sticky and had streaks. The second day we decided to call and have them replaced. The next day however we had one of the wine glasses with dirty streaks over it once again! And this after I complained once again just that morning about the lack of housekeeping and room service issues! § On the last day, we ran out of tissues. So, there is obviously an issue with staff checking supplies on a daily basis, feels like they rather wait until guests ask for it. Room service: I called just before 10 but then was told the last order is at 9:30! Nowhere is that mentioned on the menu info, the menu specifies room service is available until 10PM. Breakfast: § The breakfast buffet has been almost exactly the same over 5 days! Just a change in Pho from chicken to beef broth. § When we arrived after 9:30, some items on the buffet were not replenished: dumplings, cheese platter, … . § The bread is being pre sliced and so it is dried out by the time guests eat it. § Guests are asked to wear an orange wrist band for identification. This is a practice in cheaper 'all inclusive' hotels but I never experienced this in a 5-star hotel. Communication: § Staff hardly speaks English and this in an international 5-star hotel. It took us several times to be able to order a second Vietnamese coffee with milk and foam whilst we managed to get one to start with. § Only two staff members were able to communicate in English during our stay. Mini bar: § The minibar does only slightly cool drinks and lacks power. We noticed other guests had commented on this on TripAdvisor but the issue remains apparently. Cocktails: § I noticed one of the cocktails I ordered missed the core peach ingredient. Instead, they just added Orange. When I addressed this to the bartender, he told me it was an 'old' menu. His supervisor approached and asked what was happening and the conversation that followed clearly indicated they just forgot to order the peach juice. No real apology or replacement of the cocktail was offered, and we simply were presented the bill for signature. Management: When I asked to see the manager, I was made to wait for 15 minutes before reception staff told me the manager was not on site as it was a Saturday! Then they asked me to write everything down instead of the manager calling me. I never experienced a 5-star hotel that wouldn't have a manager onsite. When we returned in the evening, they told us the manager offered a free lunch the next day whilst they knew we were checking out that day! The next move was to wave two bar bills for a total value of around $50. We refused at we felt it was insulting to think we would change our mind about the service for $50. It is very obvious that the hotel lacks proper management worth a 5-star hotel. The only person who was really helpful was Ms Ha Uyen and she made the above experience a bit less painful in the end. We stayed at Amiana in Nah Trang and it was night and day compared to this place. Management of Hotel Perle d'Orient should visit Amiana and learn from them how a real 5-star resort hotel should operate.

Dear Mr. Gert De Leeuw, First of all, thank you for taking the time to review us on Tripadvisor and providing such indepth comments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the end of the day, it is honest feedback that allows us to improve and we appreciate you sharing with us. I am very pleased you have taken the time to highlight Ms. Ha Uyen and her service. She is indeed one of our shining stars and we are glad she has made such an impression. Thank you for mentioning this, we will be sure to recognize her. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hai Mau (Ms.) Front Office Manager

By far the best Hotel in Vietnam

Punteggio Tripadvisor 5.0/5

MisterTravele In coppia - Recensione certificata TripAdvisor

We've traveled in Vietnam for 30 days. This excellent hotel was by far the best one we have seen. And we mean it! Perfect service and very beautiful hotel. Especially "Uyen" at the front office was very friendly and helped us to get a credit card we lost the day before.

Dear MisterTravele, Such amazing comments are a real confidence booster for the team. We are thrilled by your feedback, thank you for taking the time to review us on Trip Advisor. We are all very pleased you have taken the time to highlight the team and their service. We have many shining stars and we are glad they have made such an impression special with service provided by Ms. Uyen. Thank you for mentioning this. I surely share your comment with her. Thank you for staying with us, we all look forward to welcome you back to Mgallery Cat Ba. Sincerely, Hai Mau (Ms.) Front Office Manager

Perfect Sea View!

Punteggio Tripadvisor 5.0/5

peonylim In coppia - Recensione certificata TripAdvisor

Can’t think of anywhere else we could have stayed in Cát Ba! We actually visited Cat Ba bcoz of this hotel as we are loyal Accor Platinum members and are always on the lookout for good Accor properties in Asia. Loved the sea view from our corner room and the views from all sides of the room was glorious-I’ve not stayed in a room as such in my many years of travelling. We had 2 dinners in the hotel - food could have been better but it was adequate compared to the other offerings in the main stretch. A nice MGallery! And the GM Mr Hai who we had the pleasure of meeting during our stay is genuine and hospitable!

Dear peonylim, We very much appreciate your comments regarding your stay at the Hôtel Perle d'Orient Cat Ba - MGallery and thank you for your loyalty to AccorHotels as always. We are thrilled to know that you enjoyed stay and new year moment with us. It is always a pleasure to receive positive feedback. Much appreciate your mentioning our respective General Manager Mr. Hai who made your stay memorable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on Tripadvisor, and we look forward to welcoming you back in the near future. We wish you a Happy New Year 2023! Hai Mau (Ms.) Front Office Manager

Splendid stay

Punteggio Tripadvisor 5.0/5

maydrinek In famiglia - Recensione certificata TripAdvisor

Magnificent view from every angle. Excellent hotel service. Perfect weather; it was breezy, 16C for those who love not so cold weather during the end of the year. The breakfast spread with variety of dishes was awesome. The roof top with outstanding views as well. Indoor gym, games room, kids room, swimming pools, and beach areas are simply stunning! Would love to return again.

Dear maydrinek, You review truly makes our day. Thank you for taking the time to write in TripAdvisor about your experience. Such comments give confidence to the team that strive for excellence each day and we will be sure to share across all departments. Thank you for staying at Mgallery Cat Ba. We all look forward to welcoming you back in the near future. Happy Festive Season! Sincerely, Hai Mau (Ms.) Front Office Manager

In collaborazione con TripAdvisor

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