Pullman Vina del Mar San Martín (Ex Atton) Hotel

Customer review rating (ALL Rating) 4.3/5 1,261 reviews

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Pullman Vina del Mar San Martín (Ex Atton)
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+ 20 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar during the summer

Hotel location

Pullman Vina del Mar San Martín (Ex Atton)

Av San martin 667
2520096 vina del mar
chile

Tel: +56323817100

Fax: (+56)32/3817100

Check-in from 15h00

Check out up to 12h00

  • By plane

    COMODORO ARTURO MERINO BENÍTEZ At 113km / 70 miles

GPS :-33.014895, -71.555744

Hotel services

JOAQUIN RESTAURANT AND BAR

Our sophisticated restaurant serves typical dishes from Chile & Latin America, specializing in local fish and seafood & vegetarian options. Enjoy our continental, healthy breakfast! 7:00 a.m.-11:30 p.m.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 160 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 160 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Currency exchange
    • Currency exchange
Access to property
  • Pullman San Martín
    • On site
    • 30 parking spaces
    • Private
Well-being
  • PISCINA
    • Outside
    • On site
  • Pullman San Martín Gym
    • On site

Your meetings and events

Ideal for your events in Viña del Mar. Rooms (120 max.) for presentations, conferences, etc.. With natural light, 3 with sea views. AV, flipchart, tables, etc. for an extra charge. To use our rooms

Room descriptions and layouts

1 

meeting room

From 1 to 130 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

5-star Pullman Viña del Mar: modern rooms & sea views. Accessible for people with reduced mobility, queen/king size beds, WIFI,TV/streaming, toiletries, sound insulation, AC & sofa. Local calls free.

Our guest reviews for
Pullman Vina del Mar San Martín (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,261 reviews

Good location - pick your room carefully!

Customer review rating 4.0/5

Uk B. T. Business - 21/11/2021 Confirmed reviews ALL

This is a great hotel well situated in Vina del Mar. Staff are friendly and helpful and the location next to the seafront is ideal. Rooms are clean and adequate (no tea/coffee facilities and all rooms are fairly small). The breakfast is basic with lots of sugary buns / biscuits / rolls / pastries. The a la carte food is limited in choice but very good and well cooked / presented. My key recommendation is, if you want a quiet room, avoid the cheaper rooms that are located facing the main road. The noise levels at all hours is intrusive and best avoided - hence pay for a seaview room of some sort.

Dear A., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Location. With Modern Clean Rooms

Customer review rating 4.0/5

Kevp Business - 14/11/2021 Confirmed reviews ALL

Good Location in the centre of Viña del Mar. Lots of bars and restaurants nearby. Next to a beach. Rooms were modern and clean. Not large rooms but that is reflected in the price. Super friendly staff on reception, restaurant, bar and maintenance. Would recommend.

Dear Kevinmr P., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Personal amable

Customer review rating 4.0/5

Ignacio Couples - 13/10/2021 Confirmed reviews ALL

.

Estimado Ignacio, Muchas gracias por su excelente evaluación. Haremos llegar sus comentarios a nuestro equipo para quienes será un muy buen incentivo para seguir entregando un excelente servicio. De parte de todo el equipo de Pullman San Martín queremos enviarle un muy cordial saludo y esperamos poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

Well located

Customer review rating 4.0/5

Luis Couples - 01/10/2021 Confirmed reviews ALL

The hotel has well located, near to a lot of restaurants and pubs, beach and commerce. The hotel has a restaurant but without vegan options (my wife is vegan) and, I think for the pandemic, the rooftop bar in the pool was not operating

Dear Luis, Thank you for taking the time to tell us about your experience at the Pullman San Martín. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristián Mera. Deputy Manager.

Good stay

Customer review rating 5.0/5

Victor V. S. Families - 09/09/2021 Confirmed reviews ALL

Wonderful and good service

Dear Victor v., We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente

Customer review rating 5.0/5

Paula V. Families - 30/08/2021 Confirmed reviews ALL

Maravilloso

Estimada Paula V., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman San Martín. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

A/C not working

Customer review rating 3.0/5

Benjamín M. Families - 09/08/2021 Confirmed reviews ALL

The A/C in the room didn’t work in all the stay!! They tray to fixed but did not work. Super bad for a hotel like this

Dear Benjamin, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Understaffed hotel no worthy of your good earn money.

Customer review rating 1.0/5

Felipe Families - 03/08/2021 Confirmed reviews ALL

I’ve been to this hotel before, enjoying their awesome rooms with ocean views and a more than good breakfast buffet so it was a no brainer to pick it up again as my destination while in Viña del Mar. As I was checking in the guy from the lobby told me it was a bay view room and I told him that I paid extra for ocean view and he said it was the same. He was wrong. If you can see the attached picture, I’d say that’s city view. One guy that went to my room to try to fix the TV to use the built in chromecast had the audacity to tell me that if I stand from the other side of the room I could see the ocean, I didn’t say anything but I should have said THEN MOVE YOUR BLOODY BEDS TO THAT POSITION CAUSE I CAN’T SEE S- ANYTHING. Anyway, the chromecast never worked and the limited amount of channels was worthless. You might say “why would you wanna stay at your hotel watching the telly?” Well there’s a curfew, every bloody tv should be working. The hand basin was clogged, the bathroom seemed clean but the room’s floor was dirty. I spilled some water and tried to clean it with the bathroom mat and it ended up covered with dirt. I can understand that covid has made things difficult for some hotels but none of my problems were something you could say it’s because of covid, but the other way around; because of covid they should have cleaner rooms, with working hand basin and a fully functional telly. They were clearly understaffed. My aisle was full of food trays, and breakfast was a mess. They had limited options, and bacon, which I would have thought it was a breakfast staple for hotels, was nowhere to be found. Because of covid related rules imposed by the hotel you couldn’t stand to pick up your food, you had to wait for someone from their limited staff to do that for you and it was a horrible experience. Guest around me were so angry, some were even breaking the rules and picking up stuff by themselves. I checked their website and they’re fully booked for several weeks, they should hire more stuff and stop being so cheap. They offered me a minuscule refund but I haven’t seen it reflected on my account yet and I highly doubt I will. I guess it’s time to say good bye to Pullman if they continue being understaffed.

Dear Felipe, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely,

Some malfunction

Customer review rating 4.0/5

Sergio L. Couples - 03/08/2021 Confirmed reviews ALL

The hotel is pleasant and well located. The hotel could not honor our original booking for a room with a sea view. We were offered a suite, which was a good gesture. However, the heating system failed completely, and on the second day and throughout the stay did not work well and the maintenance staff could not solve the problem. There was no alternative heater, nor other solution, except for an additional blanket!

Dear Esteban, Thank you for taking the time to tell us about your experience at the Pullman Vina del Mar San Martín (Ex Atton). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Estadia tranquila

Customer review rating 4.0/5

Recomendable P. D. Couples - 27/07/2021 Confirmed reviews ALL

Bien para d.

Estimado Víctor, Muchas gracias por su excelente evaluación. Haremos llegar sus comentarios a nuestro equipo para quienes será un muy buen incentivo para seguir entregando un excelente servicio. De parte de todo el equipo de Pullman San Martín queremos enviarle un muy cordial saludo y esperamos poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

Agradable

Customer review rating 3.5/5

David Families - 20/07/2021 Confirmed reviews ALL

Comodo

Estimado David, Muchas gracias por haber tomado el tiempo de contestar nuestra encuesta de evaluación de servicio. Para nosotros su opinión es muy importante y nos alegra mucho saber que tuvo una buena estadía. Nuestro esfuerzo diario está en el poder entregar excelentes experiencias a nuestros huéspedes por lo que nos alegra saber que se lleva un grato recuerdo de su estadía en Pullman San Martín. Esperamos tener la oportunidad de poder recibirlo en una próxima ocasión. Que tenga una excelente semana. Saludos cordiales. Cristián Mera. Deputy manager.

Great customer service

Customer review rating 4.5/5

Daniel Couples - 16/07/2021 Confirmed reviews ALL

Excelent experience! We found a great attitude and high level of customer satisfaction

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Vina del Mar San Martín (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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