Novotel Medellín El Tesoro (Ex Atton) Hotel 4 stars

Customer review rating 4.5/5 347 reviews

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ALLSAFE approved hotel

Novotel Medellín El Tesoro (Ex Atton)
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+ 20 Services

Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022
medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Your meetings and events

We have 5 venues available for events, spacious and with beautiful views of the city. All feature: high-speed Wi-Fi,state-of-the-art audiovisual equipment, banqueting, coordination and assistance, natural lighting, parking.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43 / 463 sq ft
  • Business Desk

Studio Room for 2 peopleNon contractual photo

  • Max. number of persons: 2
  • Area: From 58 / 624 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58 / 624 sq ft
  • Business Desk

Superior Room with 1 King Size bedNon contractual photo

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard room with 2 single bedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PERIFERICO

Non contractual photo

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Our guest reviews for
Novotel Medellín El Tesoro (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

347 reviews

tripadvisor

TripAdvisor Rating 4.5/5

773 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very Good, Better than Expected

Customer review rating 4.5/5

-m- Solo - 12/01/2021 Confirmed reviews ALL

I've been meaning to stay at the Novotel/Atton for awhile. The food from Room Service was better than expected. The Novotel has the best location in Medellin. I previously stayed at the Intercontinental and will stay at the Novotel from now on.

Dear MICHAEL JAMES A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Alejandra and Andrever. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good title

Customer review rating 4.5/5

Jeff P. Couples - 11/01/2021 Confirmed reviews ALL

We found the rooms to be spacious and clean. The staff was very friendly too. The breakfast was good, but the hot plates did not seem to keep the food warm enough. The only amenities you seemed lacking in the rooms were glasses/cups in the bathroom, and perhaps a hair. Dryer. We also went to the spa, where the massage therapists were excellent. Overall, a good experience. I would recommend Novotel to friends!

Dear CHERYL ANN P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyed my New Year Celebration 2021

Customer review rating 4.5/5

Joel C. M. F. Couples - 09/01/2021 Confirmed reviews ALL

I really appreciate that the hotel provided a memorable New Year's Eve dinner with live music performance despite the COVID19 curfew implement in the Cityy of Medellin

Dear ERICK JOVY S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice rooms, well located, bad service

Customer review rating 4.5/5

Cristhian V. Friends - 04/01/2021 Confirmed reviews ALL

The location, the views and the rooms were great, the shower was amazing, but the service at the restaurant and the front desk was terrible, the staff was so rude, and basically ignored everything I asked for. Because of COVID-19, you have to make reservations for the swimming pool, I called at least 3 times every day to make a reservation and they never find a time for me and my friend.

Dear CRISTHIAN CAMILO V. BUSTOS, Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location in this precious city.

Customer review rating 4.5/5

Rene Families - 02/01/2021 Confirmed reviews ALL

All good! The pool hours are severely restricted and the pool heater must now be turned on.

Dear RENE F B., We very much appreciate your comments and suggestions regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Reception about your suggestions. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.5/5

Maureen B. Couples - 02/01/2021 Confirmed reviews ALL

The Novotel in Medellin was very nice however, we ran out of toilet paper more than once because they don’t leave any extra, no towered, no washcloths and we had to call three days in a row because we had no hot water.

Dear RYAN PAUL B., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location for the most part

Customer review rating 4.5/5

James Families - 01/01/2021 Confirmed reviews ALL

Hotel is a minimalistic space, modern and businesslike. Very small pool (accommodates just 10 people and you must reserve) and fitness center on the top floor and a very good restaurant which takes up the rest of the floor. Rooms are functional and the executive king is spacious, but decor needs some color or art. Bed comfortable. Oddly, had to request a hair dryer - not in the room as usual. Many Wnglish language television channels. Breakfast is ok - with CoVID, they dispense te buffet items for you, but most are a little bland. The Diez is not as nice a hotel but their buffet is amazing. The Novatel is attached to the Wl Tresor mall which makes it convenient for shopping. However, the hotel doesn’t have a designated Uber stop so pickup is difficult and drop off has you walking through the mall. Not convenient. Also, I booked E mix expensive room online (and the price jumped from $87 to $135 in just a day after I initially Looked. Not cool. Yet, these “best rooms” are located on the lowest floors (1-3) which gives you no great view of the city, which I had Requested. The team at the front desk neglected to tell me my room category could be changed for a better view. They are efficient but that would have been nice. Overall, a modern hotel in a good location, although I prefer The Provenza área. I’d stay there again because the hotel is nice, but might look at other choices too.

Dear CHARLES ALAN R., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Always welcome. Sincerely,

Good stay

Customer review rating 4.5/5

Felix D. Couples - 31/12/2020 Confirmed reviews ALL

Good

Dear FELIX EDGARDO D. SIERRA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Anonymous Couples - 30/12/2020 Confirmed reviews ALL

Our experience was great, Novotel is in a very good location and I loved the fact that it is connected to the mall.

Dear ALFREDO A R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxury comfort

Customer review rating 4.5/5

Imad Solo - 29/12/2020 Confirmed reviews ALL

Excellent service and great management by shift Manager David who went beyond to assist in my inquiries! I am extremely grateful for his kindness and time to insure that all my needs were met.

Dear IMAD M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to David, the Manager on Duty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, friendly staff, and above all SAFE!

Customer review rating 4.5/5

Loren A. Couples - 26/12/2020 Confirmed reviews ALL

AWESOME!!!!!

Dear LOREN URBAN A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Ernesto Solo - 24/12/2020 Confirmed reviews ALL

Restaurant staff was very unprofessional . No training in Hospitality. Horrible service. Food wasn’t good at all. Rooms service you have to ask for towel , champú and the basic with they suppose to do daily. I spent $3,135 pesos and I Fild the treatment wasn't good . At the end I ask to talk to manager. I explain what happing at the restaurant , they didn't want to serve my breakfast with it was included in my rent. I spend 45 minutes until I decide to go. And manager dident have the Caines to offer at least money back from that acción . It really was a chalen to be their . I hop the change some mater about hospitality .

Dear ERNESTO D., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.5/5

Us T. Couples - 24/12/2020 Confirmed reviews ALL

New clean and stylish. Food in restaurant was not at the level of the rest of the hotel. Food was sub-par. Staff was friendly, polite, and willing to help in any way. People in room next to us had an annoying dog that kept barking. Started at 6am and went past 11pm. WHY DO YOU ALLOW DOGS! Had to call the front desk. Dogs have no place in a hotel where people need rest, relaxation and sleep.

Dear DAVIS TIMOTHY M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback and suggestions. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Don T. Families - 23/12/2020 Confirmed reviews ALL

Staff helpful but did not follow through on getting face cloths and drinking glasses to room. Waited 2 days. Advised house keeping was off

Dear DONALD EDWARD T., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

EXCELLENT CUSTOMER SERVICE

Customer review rating 4.5/5

Soraya G. Couples - 23/12/2020 Confirmed reviews ALL

My bed was made daily but the best feature was the view! I was in Room 1203 and I believe I had the best view. Everyone was very polite and they complied with Covid19 virus guidelines and safety features. The hotel is conveniently located inside a huge shopping mall with really great places to shop and eat.

Dear SORAYA M G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Cristian C. Couples - 22/12/2020 Confirmed reviews ALL

I am satisfied with the service overall, great staff and location. Will definitely recommend it to my relatives. thanks for all

Dear CRISTIAN DAVID c. ROMERO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Incredible location and amazing staff

Customer review rating 4.5/5

Alex V. Couples - 21/12/2020 Confirmed reviews ALL

We had an excellent experience with the staff and their COVID regulations

Dear ALEJANDRO V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Jesus S. Business - 20/12/2020 Confirmed reviews ALL

Good evening Had a pleasant stay. Almost everyone was very nice. My only complaint I invited a friend for dinner during my stay which I ordered a couple of meals from the restaurant. On her arrival I was requested to pay an additional 80USD for her to be let in the hotel. The gentleman at the front desk was rude and it made myself and guest very uncomfortable. I did not want to argue and paid the additional 80USD. My friend and I had a good dinner., and stayed for about 2 hours then went back to her home. Besides that issue all was well.

Dear JESUS JAVIER S., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Best Hotel in Colombia

Customer review rating 4.5/5

Rick Couples - 20/12/2020 Confirmed reviews ALL

This is the best Hotel. The staff was very professional from checking in to needing a blow dryer. The staff at breakfast was very considerate even though I didn't know spanish. The room was more than I expected it was very nice and clean. The location was at the mall and a perfect location to go out to eat and shop. The mall was the best mall ever it had everything. You will not go wrong in staying here it's a five star hotel from top to bottom.

Dear RICK ALDEN W., We very MUCH appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Stephano Couples - 20/12/2020 Confirmed reviews ALL

Everything was great! I loved the room I was given. Beautiful view!

Dear STHEFANO MICHAEL M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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