Novotel Medellin El Tesoro (Ex Atton) Hotel 4 stars

Customer review rating 4.5/5 115 reviews

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Novotel Medellin El Tesoro (Ex Atton)
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Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022
medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Your meetings and events

We have 5 venues available for events, spacious and with beautiful views of the city. All feature: high-speed Wi-Fi,state-of-the-art audiovisual equipment, banqueting, coordination and assistance, natural lighting, parking.

6 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43 m² / 463 sq ft
  • Business Desk

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58 m² / 624 sq ft
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PERIFERICO

Non contractual photo

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Our guest reviews for
Novotel Medellin El Tesoro (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

115 reviews

tripadvisor

TripAdvisor Rating 4.5/5

770 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very nice experience overall

Customer review rating 4.5/5

Esteban R. Couples - 22/09/2020 Confirmed reviews ALL

I had a very nice experience overall. The location, the room decoration. The only comment, which by the way is a minor detail, is that service during breakfast was a little slow because all of the measures that have to be taken into account for food to be served in a healthy and sanitary fashion. Now, the absence of food ammenities in the refirgerator, I guess is caused to avoid the handling of any food whatsoever.

Dear SARITA S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good service as usual

Customer review rating 4.5/5

Reinaldo R. Business - 10/09/2020 Confirmed reviews ALL

The experience in the hotel is always good, the staff is very friendly, installations are super clean and good location. Gym and Bar were closed because current situation.

Dear REINALDO ANTONIO R. LOPEZ, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable and nice view

Customer review rating 4.5/5

Javier M. Couples - 04/09/2020 Confirmed reviews ALL

It was very satisfactory even to the pandemic, good breakfast and room with excellent beds

Dear JAVIER ALEXANDER M. SILVA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, clean, great staff

Customer review rating 4.5/5

Sandy K. Friends - 05/04/2020 Confirmed reviews ALL

During the hard times of quarantine the staff was amazing

Amazing Staff

Customer review rating 4.5/5

Darren B. Friends - 29/03/2020 Confirmed reviews ALL

I was quarantined due to corona but Daniel and David were true champions of hospitality and made it a good stay.

Dear DARREN HAMILTON B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Daniel our incredible bellboy and our AMAZING Manager on Duty David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay as usual

Customer review rating 4.5/5

Giovanni M. Business - 28/03/2020 Confirmed reviews ALL

This was my 5th time on the Novotel Medellin, always nice, for that reason I always return.

Dear GIOVANNI MARIO M. PENA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Lorena our Host. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 4.5/5

Phil A. Friends - 26/03/2020 Confirmed reviews ALL

The hotel has direct access to a modern, new, upscale shopping center. Drug store, small open air coffee shop a one minute walk from hotel hall access.

Dear PHILIP DOUGLAS A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Okay

Customer review rating 4.5/5

Anonymous Friends - 24/03/2020 Confirmed reviews ALL

The front desk personal Did not respect privacy

Dear DONALD D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. We appreciate because the hotel has a law that is prohibited from sharing information about our guests. We apologize for what happened. We will give you a solution. In addition, we will be delighted to have you again and very soon at the Hotel. Sincerely,

Well located

Customer review rating 4.5/5

Patricio B. A. M. L. Couples - 23/03/2020 Confirmed reviews ALL

The Cleaningness: pillows smell sweaty , we found alive bug in the room(manager has the photo), the shower and sink drain were clogged. To our surprice a facial tissue is not a standard in this hotel, they only provide them for suits, same thing with a magnify mirror. The restaurant quality and service very unpleasant , we had breakfast tree times and since the first day we could not get a fray egg the way we ordered,, nothing special just a fryed egg( sunny side up) and finaly last day, we where the ONLY customers and in stead of bringing the order for the two us, after waiting 30 minutes they brought our order for ONLY one person.

Dear PATRICIO B., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Little things missing (but important)

Customer review rating 4.5/5

Marco C. Business - 21/03/2020 Confirmed reviews ALL

Good experience, but could be better with some small adjustments...

Dear MARCO LUIS C. MEYER, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Will come back!

Customer review rating 4.5/5

Am Business - 20/03/2020 Confirmed reviews ALL

Everything went smoothly, very professional staff, we hope to come back!

Dear R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Diana Castañeda. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just ok

Customer review rating 4.5/5

Is Families - 20/03/2020 Confirmed reviews ALL

The grounds were beautiful but when it was time to check in I had a few issues that they were not willing to fix for me. I was told during check in that my breakfast was included in my stay but later found out that it was not. No one was willing to help out with that issue

Dear ISABEL LETISIA M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Elsa Business - 20/03/2020 Confirmed reviews ALL

I literally booked the hotel bc of the rooftop pool and the attachment to the mall while the mall experience was great the pool was horrible I was never told nor did I read on the website before booking I would need a swimming cap on there website it shows a female in the picture of there pool with no cap I mean who wants to take pics with a cap on anyways so The lady at the bar upstairs tells me I need a cap I said it didn’t say that on the booking she says it says it on the rules and points to the rule board I tell her yea I see it now after I’ve paid for my room and not brining my own swimming cap as iam a swimmer I actually have some she says no worries we can billed u one to the room at this point I was so mad I left I go to Colombia for buisness at least 1 a month very disappointed

Dear ELSA SHERRY M., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Let me mention that the use of a swimming cap for the pool is very important because there is Colombian law n 1510 of 2011 that indicates that it is for safety and hygiene of guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dissapointing

Customer review rating 4.5/5

Mp Business - 18/03/2020 Confirmed reviews ALL

Since I arrived it was a hassle trying to connect to the internet, it is almost impossible to believe that it is a very complicated process and NOBODY takes care of it. Later on, when I tried to take a shower, the mixer did not work so, it was good for a minute, after that so hot that felt your skin burn and later on very cold, I asked for this to be fixed 3 times but it was not.

Dear MIGUEL IGNACIO P., Thank you for taking the time to tell us about your experience at the Novotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Customer review rating 4.5/5

Gasper P. Couples - 16/03/2020 Confirmed reviews ALL

Hotel is beautiful..staff was amazing . Great location located in the el tesoro mall.

Dear GASPER ANTHONY P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team and Juliana our receptionist. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean and courteous but need some improvement

Customer review rating 4.5/5

Scott Business - 16/03/2020 Confirmed reviews ALL

I definitely enjoyed my stay there as far as the security and cleanliness of the hotel being honest I did not care for the mattress that I slept on pillows were great comforter was good the TV entertainment was not good for English visiting customer like myself unable to enjoy watching TV in the room tried to change the preferences in language did not help whatsoever once again the mattresses for a so-called five star hotel was very dissatisfied and uncomfortable to sleep on at least for me, I found your staff especially you're bellhop Santiago to be the most asset to me personally was extremely helpful in communication not only in English but in Spanish also and being extremely willing to help me in all those regards highly recommend you give him a raise, I found your food in the hotel to be very unsatisfactory and found myself having to venture out to the streets of meta-gene to be able to find quality food so I do not recommend eating at the hotel or the mall attached to it I do recommend seeking food in the city at the quality recommended restaurants

Dear SCOTT GRIFFITH L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.5/5

Alba P. A. M. E. Business - 15/03/2020 Confirmed reviews ALL

Everything was super staring from the time we checked in to the time we checked out

Dear ALBA EDITH P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro- It is always a pleasure to receive positive feedback. I will share your comments with our team. Especial to Cristian our waiter. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located. Convenient entry through mall.

Customer review rating 4.5/5

Melissa L. Families - 15/03/2020 Confirmed reviews ALL

Very clean. Staff helpful. Breakfast good. Will definitely stay there again.

Dear MELISSA L. LONDONO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Tyrone Friends - 15/03/2020 Confirmed reviews ALL

Extremely pleases

Dear MARIA ALEJADRA P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 4.5/5

Jonathan Families - 13/03/2020 Confirmed reviews ALL

Very pleasant stay. Safe very attentive personel.

Dear JONATHAN ANTHONY V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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