Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 757 reviews

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Novotel Medellín El Tesoro (Ex Atton)
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+ 11 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRD Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Your meetings and events

For corporate events in the hotel, six different meeting rooms are available. The largest is Sala Aburrá, with capacity for 100 people. For smaller meetings of up to 30 people, use one of the following:Palmar, Sierra Verde, Cordillera and Horizonte. Our event rooms are accessible to people with reduced mobility, have excellent natural light and have air conditioning, WIFI and adjustable lighting.

Room descriptions and layouts

6 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR PERIFERICO

With capacity for 90 people, the Periférico bar is the best place to enjoy good times. Have a cocktail or wine and enjoy good live music! Open from 10:00 a.m. to midnight.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

757 reviews

tripadvisor

TripAdvisor Rating 4.5/5

781 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location

Customer review rating 3.5/5

Kat R. Business - 27/07/2021 Confirmed reviews ALL

Was very convenient for me because the conference I was attended was there. However, the room didn’t have blower, tissue paper and the water get stock on the floor while you were showering. The safe box didn’t work as well.

Excelente service

Customer review rating 5.0/5

Yazmin M. Families - 27/07/2021 Confirmed reviews ALL

We have an amazing experience at Novatel; all the staff are friendly and the environment makes you feel like your are home.

Good stay

Customer review rating 4.5/5

Camilo Couples - 26/07/2021 Confirmed reviews ALL

The only complaint is that they mixed up something and the e-mails I’m getting don’t have my name, and are instead addressing someone else

Well located

Customer review rating 4.5/5

Jespar Friends - 24/07/2021 Confirmed reviews ALL

Nice, clean, and safe

Great location

Customer review rating 5.0/5

Shan Families - 22/07/2021 Confirmed reviews ALL

The experience was everything. The room was clean and very spacious. I absolutely loved the shower as well. My room had beautiful views of the hills and the shopping mall.

Dear JAPONIKA F., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelent service, great location, beautiful rooms and view

Customer review rating 5.0/5

Susan V. Business - 21/07/2021 Confirmed reviews ALL

Very pleasant! I will be back

Dear SUSAN ANGELICA V. GUTIEREZ, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Anonymous Couples - 19/07/2021 Confirmed reviews ALL

The best place. Thank you for all

Dear EDMUNDO RAFAEL M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceeded all expectations! AMAZING !!

Customer review rating 5.0/5

Kevin M. Business - 19/07/2021 Confirmed reviews ALL

Best hotel I’ve ever stayed in! Such a professional staff and absolutely amazing hotel! The food the rooms the service is all absolutely perfect !! THANK YOU!!

Dear KEVIN M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing location

Customer review rating 5.0/5

Cynthia M. Couples - 19/07/2021 Confirmed reviews ALL

This hotel was amazing and situated in an amazing location with great shopping, dinning and amazing views all around

Dear CYNTHIA LISESETTE M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything you need is there.

Customer review rating 4.5/5

Edward Families - 19/07/2021 Confirmed reviews ALL

Great service, nice breakfast, nice room.

Dear EDWARD BYRON B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Juan Pablo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, nice rooms

Customer review rating 4.5/5

Ricardo Couples - 18/07/2021 Confirmed reviews ALL

The hotel is nice with nice rooms at a great value.

Dear RICARDO V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Lorena. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Estancia agradable

Customer review rating 4.5/5

Carmen C. P. R. Business - 18/07/2021 Confirmed reviews ALL

Confortable

Estimada CARMEN CECILIA PRADILLA R., Le agradecemos sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Great hotel

Customer review rating 3.5/5

Anonymous Couples - 17/07/2021 Confirmed reviews ALL

I would rate the hotel 10 if while booking I was informed that the rooftop pool area was only opened until 4pm considering I only book the hotel for the view and despite paying extra for the best king room we were put into floor 12 and when we asked for a higher floor we were told a wedding party had booked all 8floors(unlikely) Don’t pay extra for the breakfast not worth it. The room it’s only a 5min drive from el poblado and it’s very clean

Dear DANIEL GUILLERMO D., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

lovely but don't invite anyone over for coffee security may come knocking

Customer review rating 4.0/5

Keith Solo - 14/07/2021 Confirmed reviews ALL

Hi, I really appreciated staying with you. I came to MDE for dental and hair treatment through Colombia Care. You have a really nice facility and the room I stayed in was very clean, though lacking in equipment for a long stay: no ironing board. Cute kitchen, but: cupboards bare not even basic fork and spoon. COVID has made it hard, but there was lack of written information. Was told to use QR reader for information and it took me to an INSTAGRAM page for the hotel. I never saw a real menu or understood costs for room service, so I just didn't really use it. Restaurant/bar staff/and room cleaners very good. Though at end when they were serving breakfast crowds would accumulate while one person served and others looked on. It didn't make sense to me, but maybe it was COVID requiring that guests could not serve themselves. Finally--my situation may not have been like many, but I came to Colombia to reunite with dear friends after NINE years. Three of them travelled across Colombia from Armenia on 20-hour bus ride. Another lives in Niquia and came frequently. Another, near la Floresta. My problem was how difficult it was for them to visit me. My friend from Niquia, first visit, security showed up! I was stunned. He came again and I had him stay the night on the extra bed, and paid for him to stay. He showed ID. Despite this, the day of my check-out, he came up and front desk called to see what he was doing in my room? This when he had been regular guest, and we were merely all together, along with a two-year old child, enjoying our last moments. The challenge of making my friends uncomfortable really made me doubt returning to Novotel. I felt totally welcome, but THEY did not. THEY were doing nothing wrong by visiting me. It is good to maintain secure premises, surely, but from my perspective, this was overzealous. But to reiterate the positive: Camilo bartender, A+; Jorge, A++, Elizabeth A+++++ always smiling and kind, Katalina, A+, David and Jesus A++++. Gracias a todo. It was really lovely to meet so many wonderful, kind, helpful Colombians.

Dear EDITH LUCERO P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback and suggestions. I will share your comments with our team. Special to all the Restaurant's team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and suggestions, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located but horrible front desk service

Customer review rating 2.5/5

Anonymous Business - 14/07/2021 Confirmed reviews ALL

The front desk staff definitely needs better customer service skills. This is the second time staying there and I said let me give them another chance. The only reason i stayed there because of location to the medical tower and the next morning had two meetings in the area. But I thought the front desk was horrible and breakfast got worse from the last time I stayed in March. Which was average at best on the first stay. Hope the feedback helps your hotel improve for future guests and business.

Dear MEHMET AKIF C., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful view from the rooms and the pool

Customer review rating 5.0/5

Alfonso M. Couples - 12/07/2021 Confirmed reviews ALL

Very nice hotel and great service! would recommend !

Dear ALFONSO M. BRIONES, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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