Pullman Santiago Vitacura

Pullman Santiago Vitacura

Customer review rating (ALL Rating) 4.5/5 934 reviews

See on a map

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

ALLSAFE approved hotel

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Telephone +56 2 2944 7800

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Your meetings and events

Our event spaces offer convenience for your corporate meetings. The largest room, Casa Blanca, has excellent natural light and is ideal for events up to 80 people. For events in auditorium format, it doubles for 160 people. However, the hotel also has a perfect place for interviews, the Productividad Room has capacity for 5 people and includes 40" high-definition TV with HDMI connection. It has AV equipment, projector, videoconferencing, LCD screen, Internet, adjustable lighting & air conditioning. The rooms are accessible to people with reduced mobility and have trained staff.

Room descriptions and layouts

7 

meeting rooms

From 1 to 180 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The Pullman Santiago Vitacura has comfortable and modern rooms with king or queen size bed, air conditioning, work desk and sound insulation. In addition to the connecting room option. Accessible shower and toilet support bars. Choose your view of the city or Los Leones Golf Club!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  934 reviews

TripAdvisor Rating  4.5/5  2,831 reviews

Buena locacion en Vitacura

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice hotel in Vitacura. Well located and good service.

Customer review rating 5.0/5

Viviana L. Couples - Confirmed reviews ALL

Todo impecable

Estimada Viviana silvia l., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Santiago Vitacura. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ignacio A. Latorre Guest Relations

Well located and overall friendly staff, but missing basic services

TripAdvisor rating 3.0/5

prchan Business - TripAdvisor review

I have been staying in this hotel for more than 4 months (low and peak season) and noticed several gaps in service. Even after complaining to the hotel manager, issues continued. Basic amenities are not being fulfilled by housekeeping: in each reservation they lack something in the room - minibar not stocked, glasses not available and even towels not being replaced. During a 1 week stay you will have to ask for towels at least once… It feels service lack oversight, and are not being followed to Pullman’s standard…

Dear Paulo, Thank you for taking the time to tell us about your experience at the Pullman Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ignacio A. Latorre Guest Relations

Well located, staff overall friendly, but lots of gaps in service

Customer review rating 3.0/5

Paulo C. Business - Confirmed reviews ALL

Hotel in general is good (location, premises), but service is inconsistent most of the times. One main example is the need to request towels almost everyday (they remove used ones but do not provide new ones). Front desk is usually bothered to receive complaints: instead of providing explanation and working to avoid future occurrences, they just try to minimize the event. As a constant guest to this hotel, this experience with services is very frustrating.

Great restaurant, reception and location

Customer review rating 5.0/5

David R. Families - Confirmed reviews ALL

Pullman was an amazing experience. Great location, fabulous breakfast and attentive reception.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 294 reviews 9.3/10 Location
  • 651 reviews 6.4/10 Room
  • 683 reviews 8.1/10 Service
  • 11 reviews 5.3/10 WiFi
  • 371 reviews 8.2/10 Breakfast
  • 195 reviews 5.3/10 Cleanliness
  • 39 reviews 2.9/10 Pool
  • 18 reviews 6.8/10 Wellness Area

Powered by Trustyou