Mercure Sibiu Airport

Mercure Sibiu Airport

Customer review rating (ALL Rating) 4.4/5 191 reviews

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Hotel extras

  • Free wi-fi

  • Free parking

  • Spacious Conference Center

  • Restaurant with seasonal terrace

  • Free access to fitness center

ALLSAFE approved hotel

Hotel location

Mercure Sibiu Airport

Soseaua Alba Iulia 120
550052 SIBIU
Romania

GPS:45.793363, 24.111461

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ANA

Treat yourself with the unique and authentic dining experience and discover the International and the traditional Romanian cuisine at our restaurant.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 135 

attendees

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Our accommodation(s)

Enjoy yourself to one of our comfortable and spacious room that offers an authentic local experience. Special features such as tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  191 reviews

TripAdvisor Rating  4.5/5  33 reviews

good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

satisfying

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sibiu Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dorin M Room Division Mg

Good services

Customer review rating 5.0/5

Istvan Business - Confirmed reviews ALL

In the room you can find anything you need. If you want you can read a book :) The main problem in the most of hotel rooms is the 50 shades of dark, the light is not enough. The breakfast was excellent. The location is not so good, but for business travel is OK

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Dorin M Room Division Mg

Lacking in services

Customer review rating 2.5/5

Jeff S. Solo - Confirmed reviews ALL

Although the hotel was comfortable, it was lacking in comforts and services. The lobby looked quite bare, with a bar that was not in service, and lacking any furniture. (Welcome drink was offered from a small bar fridge next to the front desk). Restaurant was not available, due to a convention, so had to go outside of the hotel to get something to eat.

Dear Jeff S., Thank you for taking the time to tell us about your experience at the Mercure Sibiu Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dorin M-Front Office Manager

Excellent location to Airport

Customer review rating 5.0/5

Rich G. Couples - Confirmed reviews ALL

Nice clean room, polite staff. Very happy to help organising Taxi etc.

Dear mr Richard G., We very much appreciate your comments regarding your stay at the Mercure Sibiu Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dorin M-Front Office Manager

Located in a busy road, away from the city center and close to the airport

TripAdvisor rating 3.0/5

PauloBaptista Solo travel - TripAdvisor review

Large hotel, located in a busy road, away from the city center and close to the airport. Free parking. A strange situation occurred when I paid the room. I have made a reservation with points (I am an All client) to get a lower rate. But I ended up paying the normal price. The lady at the reception recognized the error, bur did not wish to correct it. Mistakes may happen, but they should be corrected. The situation took a couple of weeks and exchanged emails with the Customer care, until it was solved. Not nice.

Dear Guest, Thank you for sharing your feedback to us. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.At Mercure Sibiu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and I want to assure you that we take all the complaints seriously and address the issues accordingly. Only through such constructive comments and observations that we are able to continually monitor and improve the services we are providing and focus our training efforts where necessary to build the confidence and skills of our team. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests pleased. We hope you will give us the opportunity to better serve you in near future. Best Regards,

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Other web-users rate our hotel

  • 100 reviews 8.7/10 Location
  • 160 reviews 5.5/10 Room
  • 131 reviews 8.5/10 Service
  • 90 reviews 9.2/10 Breakfast
  • 72 reviews 5.5/10 Cleanliness
  • 45 reviews 2.6/10 Food
  • 9 reviews 0/10 Bar
  • 6 reviews 2.5/10 Wellness Area

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