Customer review rating (ALL Rating) 3.3/5 460 reviews

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Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-in at the front desk of The Mercure Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location


20 Esplanade Charles De Gaulle

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms


Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 28 


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Our accommodation(s)

Accommodations at Mercure Paris La Défense Grande Arche let you be more autonomous, alone or in a group. Choose the best one suited for you: single rooms or studios and T2 apartments, more suitable for long stays. The meeting rooms and hotel services are always accessible.


Classic Room -1 double bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  460 reviews

TripAdvisor Rating  3.5/5  789 reviews

great location however the hotel room had humidity in the bathroom

Customer review rating 0.5/5

Tanya Families - Confirmed reviews ALL

humidity in the bathroom the plug socket was plug socket exposed phone and they told me that it wouldn't do anything why actually that's a health and safety hazard not even to propose to change room. for us.

Beware of this so called hotel

TripAdvisor rating 1.0/5

715aniketg Couples - TripAdvisor review

Hello all, I am writing this thing not specifically a review but to beware tourists especially Indian visiting Paris. I stayed this hotel in July this year, and I must say it was a nightmare. I stayed in this hotel for 2 days of my 4 day stay in Paris, as I have to change the hotel after 2 days. They have two buildings one of which is the main hotel premises, and another tower adjoining it. We got our stay in the second tower , which was nothing more than a dormitory. The room was a very basic one, with nothing available in terms of toiletries, I don't know how come they are rated 4 star. Our room ac was not working, and when I complained they said the building ac plant has some problem and it can't be fixed that day. I asked them to change the room which they denied. Though it was hot, we some how managed that night , we opened windows which resulted in mosquito bites. The second day when I asked to correct ac, they said sorry, the technician has not come and you have to manage as we can't change the room. To add onto all this they didn't cleaned the room, which I was surprised to know is on chargeable basis. Just imagine yourself in this situation, you have paid for 4 star and you get less than a star. It was pathetic. As a result i have to book another hotel in the middle of night, and we actually ran away from there. They were not all apologetic for these services of them. In short I have paid almost 3 times for my stay for these two hotels I have booked. I would request every one please please do not stay at this hotel if you are planning to visit paris.

Hotel very rundown with a lot of little problems

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located for people travelling for business to La Defense. It looks however very old and rundown. There were a lot of issues - none of them was really important but all of them combined are rather annoying. There are two lifts only (too few) and one of them was out of order. The door to the room didn't close properly from the outside, it needed a really heavy slam. The room was dark. The shower was not working properly. The key card stopped working early morning on the second day of the stay, well ahead of the checkout time.


Customer review rating 1.0/5

Mustafa K. Families - Confirmed reviews ALL

Dear Management; Unfortunately we did not stay in your hotel Bcs hotel was not good. Room was very small then declared mt2. Me and my family could not stay.

Well located

Customer review rating 3.5/5

Paul-henri G. Families - Confirmed reviews ALL

Room needs refresh

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Other web-users rate our hotel

  • 193 reviews 8.9/10 Location
  • 469 reviews 3.4/10 Room
  • 242 reviews 7.6/10 Service
  • 11 reviews 6.8/10 WiFi
  • 207 reviews 2.6/10 Cleanliness
  • 200 reviews 4.2/10 Comfort
  • 146 reviews 2.2/10 Vibe
  • 82 reviews 8.2/10 Breakfast

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