RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

Customer review rating (ALL Rating) 3.3/5 552 reviews

Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-in at the front desk of The Mercure Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

20 Esplanade Charles De Gaulle
92000 NANTERRE
France

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 28 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Accommodations at Mercure Paris La Défense Grande Arche let you be more autonomous, alone or in a group. Choose the best one suited for you: single rooms or studios and T2 apartments, more suitable for long stays. The meeting rooms and hotel services are always accessible.

Room

Classic Room -1 double bed

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 25 x Double beds

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  552 reviews

TripAdvisor Rating  3.5/5  796 reviews

Deceiving Advertising

Customer review rating 1.0/5

Mireya M. Families - Confirmed reviews ALL

My family and I are really disappointed at the hotel, as a member, we had stayed at the All-Accor Mercury Hotels before and never had any issues. The pictures posted of the rooms are really outdated, the actual rooms are not anything of what it’s advertised. We need it to walk outside the building for a block to go to the receptionist area, this information is not acknowledged when the reservations were done. I booked two rooms and only one of the keys were ready by the time we check-in, I advised the clerk that we’ll be back after midnight because we already booked some attractions and she assured us it will be no problem. In effect, we came back to the hotel past midnight to pick up the other key, and the night clerk give us hard time saying there were no more rooms available, that the key was already given to us and so on, after 15 minutes of discussion clerk came in and fixed the issue. The rooms had both issues. One of the rooms had a nonstop heater and the room was too hot, both bathtubs were really slippery, I almost fell, there was a lot of mildew in the bathtub walls in both rooms, really disgusting, the holder shower head in one of the bathrooms was broken. I walked in the rain twice to do the checkout and nobody was at the reception desk, I couldn't even get into the building. I ran the outside ring a few times and no one came to talk to me. We left the hotel at 04:00 AM, we had a plane to catch. Then, I received an email accusing me of leaving the hotel without paying the bill for the rest of the payment that wasn’t collect at my check-in, not my fault, we were told there will be 24 hour assistance at the reception and that was not true and for that reason could not do my check out.

Dear MIREYA M., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. We are deeply sorry that your experience did not meet your expectations. Please be assured that this situation does not conform to our standards in terms of service.Our reception manager has contacted you to offer you a commercial gesture. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coline - Leader Experience Client

Well located

Customer review rating 5.0/5

Ashmita G. Families - Confirmed reviews ALL

I loved that the hotel was located near public transport. It felt really safe and quiet convenient. Thanks 😊

Dear ASHMITA G. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Coline - Leader Experience Client

Convenient location with regards to RER station

Customer review rating 4.0/5

Aman Couples - Confirmed reviews ALL

Mathilde at the front desk was very sweet and helpful. The apartment was well kept.

Good stay

Customer review rating 3.5/5

Arén Families - Confirmed reviews ALL

The room is just worth the price. It’s a bit dated and some things are old and need to be refurbished. The room was also a bit too small for 4 people. Service and staff were friendly!!

Excellent location and nice enough room

Customer review rating 4.5/5

Austin K. Couples - Confirmed reviews ALL

Excellent location just outside the RER A Nanterre préfecture stop before it splits makes it very easy to get to City center. Nice enough room. Easy check in and check out. This will probably be out go to budget hotel in Paris moving forward.

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Other web-users rate our hotel

  • 245 reviews 8.7/10 Location
  • 560 reviews 3.4/10 Room
  • 306 reviews 6.9/10 Service
  • 11 reviews 5.3/10 WiFi
  • 250 reviews 2.5/10 Cleanliness
  • 245 reviews 4.2/10 Comfort
  • 172 reviews 2.3/10 Vibe
  • 109 reviews 7.8/10 Breakfast

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