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RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE 4 stars

Customer review rating 3.5/5 228 reviews

ALLSAFE approved hotel

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RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE
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+ 12 Services

Hotel extras

  • 13 studios and 25 apartments with equipped kitchen, 25 bedrooms

  • Check-in at the front desk of The Mercure Hotel

  • Private, covered parking (fee)

  • 4 seminar rooms in daylight, flexible

  • At base of La Défense Arena, dir. access RER A, 10 mins downtown Paris,

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

20 Esplanade Charles De Gaulle
92000 nanterre
france

Tel: +33146696800

Fax: (+33)146696880

Check-in from 15h00

Check out up to 11h00

  • By plane

    CDG At 37km / 22.99 miles

  • By plane

    ORLY At 30km / 18.64 miles

  • By car

    A86 At 2.9km / 1.8 miles

  • By train

    NANTERRE PREFECTURE At 0.1km / 0.06 miles

  • By train

    ST LAZARE At 10km / 6.21 miles

GPS :48.895195, 2.223648

Congress centre

  • CNIT 1.7 km / 1.06 mi

Hotel services

LE RESTAURANT

Currently unavailable

Throughout the day, relax in our loft-like bar, and enjoy a good coffee. A little peckish? Compose and take your home-cooked meal to the Homey restaurant or enjoy traditional French cuisine in your room

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine
Meetings/Events
  • No Meeting room
Hotel Services And Equipments
  • Hotel informations
    • 63 rooms
    • No room for people with reduced mobility
    • 25 family rooms
    • 25 connecting rooms
    • 63 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed internet
    • WiFi at the hotel
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
Access to property
  • Car park Additional charge
    • On site
    • Private
    • Parking opened 24/7

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 28 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Accommodations at Mercure Paris La Défense Grande Arche let you be more autonomous, alone or in a group. Choose the best one suited for you: single rooms or studios and T2 apartments, more suitable for long stays. The meeting rooms and hotel services are always accessible.

Classic Room -1 double bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our guest reviews for
RES. MERCURE PARIS LA DEFENSE GRANDE ARCHE

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

228 reviews

TripAdvisor Rating 3.5/5

757 reviews

Does not look like the pictures. Old and moldy. Very disappointed.

Customer review rating 1.0/5

Anca M. Couples - 01/10/2021 Confirmed reviews ALL

With all due respect, this is not a 4 star hotel. It’s really outdated and shabby. I have pictures that speak for themselves. Whatever pics they post are very misleading. And whatever attempts at modernizing it only end up highlighting how much this place is falling apart. As a professional traveler, I am very surprised a respectable brand like Mercure would put their name to this property.

Dear ANCA M., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

OK stay

Customer review rating 2.5/5

Sheelan S. Business - 30/09/2021 Confirmed reviews ALL

hotel Location, breakfast etc are very good. However I was put in the second building so not part of the main hotel. The apartment was very dirty and clearly not been kept up with respect to maintenance over the years. Stains on all the walls, bathroom dated etc.

Dear SHEELAN S., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your booking made on All.com was for the Résidence. If you are planning to come back and you want to stay on the hotel building, you have to do your booking on the Mercure Paris La Défense Grande Arche. Even if the reception is shared, this is two differents hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jonathan

Aged facilities

Customer review rating 3.0/5

Emiliano Families - 11/07/2021 Confirmed reviews ALL

The room seemed to have stayed in the 2000s. A bit noisy, we could hear the street noises a lot and we were on the 3rd floor. Mini bar available but not connected, the door between the rooms would not close, the 110v-220v outlet in the bathroom only functioned in 110v. The staff was really friendly.

Customer review rating 0.5/5

Erwann Business - 11/05/2021 Confirmed reviews ALL

Left lighting of the bed didn´t work Yellow water was coming out from the shower Instable TV channels

correct

Customer review rating 3.5/5

Anonymous Solo - 09/03/2021 Confirmed reviews ALL

It's been a while and I came back to Mercure Nanterre. It's a bit challenging for the host to book a room and not an appartment there. It seems I booked appartment and maybe it's because the new covid measures, but I missed the Club Accor treatment, welcome drink (bottled or similar due the circumstances), possibility to stay in the same hotel and I asked to pay the difference not to have a free upgrade. There were advertising on breakfast but no easy way to find how to order, or even a coffee to go. The room I'm sure was clean, but smelled as it was closed during long-time. cost-value it was good, as used to pay much more to stay there in the past. My overall experience, and again -it's my first experience after covid- it's that the team there was not expecting hosts to come.

Great receptionist, room service could be better

Customer review rating 4.5/5

Rulia Solo - 04/01/2021 Confirmed reviews ALL

The Receptionist’s were super kind and nice, the room was big but could’ve been much cleaner.. The Hotel is well located, RER A is Right there.

Dear NZOMPANGI P., We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alizée Delsol Deputy Manager

Convenient

Customer review rating 4.0/5

Paul P. Business - 23/09/2020 Confirmed reviews ALL

Stayed 12 nights Very clean , functional and convenient Bit of a rough area but great value

ok hotel. needs renovations in the residence part.

Customer review rating 3.5/5

Et Business - 29/02/2020 Confirmed reviews ALL

The Hotel has 2 buildings which is not obvious when booking was made. room has 3 single beds. a double bed would have been nicer not enough plugs to charge mobile devices free bottle of water was a nice touch good breakfast but a little pricey for 19 EUR TV was not working. no price reduction from Mercure or a voucher overall good and convenient area. RER at the footsteps and supermarket also.

Dear Guest, We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Guest experience leader.

Cleaning Service not as good as the Location

Customer review rating 3.5/5

Bagus Families - 25/02/2020 Confirmed reviews ALL

I've booked 2 Apartment and after the first night we notice that the cleaning service didn't clean the trash in the kitchen of the apartment and also did not change the towel even though we put the towel on the floor. I have to ask for the new towel and let the reception know to take out the trash the next day. We also didn't get the refill on the complimentary bottle of water, not sure if we only get one when we arrived or they didn't replenish it. However, Reception is very helpful with us and the location is good with the grocery and RER station nearby.

Dear Guest, We very much appreciate your comments regarding your stay at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your mesadventure has been told to our housekeeping manager so that it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Guest experience leader.

Room is old

Customer review rating 2.5/5

Carrie Solo - 22/02/2020 Confirmed reviews ALL

The room is old and walls r thin and I couldn’t stay in that room at all, original stay there for 10 nights but I looked at the toilet and I just couldn’t.

Dear Guest, Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte, Leader Experience Client.

Budget hotel

Customer review rating 2.0/5

Saurabh Families - 20/02/2020 Confirmed reviews ALL

We were put in the hotel building next door to the main building which is fine but what surprised me is the way the room is maintained. The drapes were falling off the hook and there was infact a tear too, room and the bathroom were super small too without the amenities that you would expect from a "Mercure" brand hotel. Breakfast was basic for the price you pay and that too they re-use the leftovers from the day before. Basically this hotel is good if you are on a tight budget and are not really bothered by the state of the room etc

Dear Misses C., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. The residence in which you stayed is indeed adapted to another budget and offers other services than the hotel. We treat each of your suggestions with interest and thank you because they are very useful as part of our quality approach. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Leader expérience Client

Not so good experience

Customer review rating 2.0/5

Sudhir Business - 15/02/2020 Confirmed reviews ALL

Very old setup, carpets etc...told single queen bed but gave twin-beds joined together. Room cleaning had to be reminded multiple times. Being a studio apartment, hotel expected their guests to clean the dishes/cutlery used in the room during the stay which I felt bit awkward. No coin operated laundry in the hotel

Dear Mister C., Thank you for taking the time to tell us about your experience at the RESIDENCE MERCURE PARIS LA DEFENSE GRANDE ARCHE. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. we attach particular importance to comments from our customers which are very useful in the context of our quality approach. They are very constructive as part of our quality approach. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Charlotte, Leader expérience Client.

Reposant, bonne localisation, confort

Customer review rating 4.5/5

Shakeel Families - 11/02/2020 Confirmed reviews ALL

Good location with easy access to City center through either Nanterre or short walk distance to La Défense. Nice comfort, welcoming staff and hotel facilities and amenities...

Dear Mister L., We do thank you very much for this enthusiastic feedback following your stay in résidence Mercure Paris La Défense Grande Arche. We share your opinion on all the qualities you mention about our hotel :) We look forward to welcoming you again and see you soon. Sincerely, Charlotte, Leader expérience client.

Convenient place for stay in Paris

TripAdvisor rating 4.0/5

Ewa J Business - 15/12/2019 TripAdvisor review

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

TripAdvisor rating 4.0/5

Zygmunt Ł Business - 23/09/2019 TripAdvisor review

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

TripAdvisor rating 1.0/5

firminkouassi Couples - 17/07/2019 TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

TripAdvisor rating 5.0/5

bradylaw Family - 16/07/2019 TripAdvisor review

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

Perfect Buseniss Stay

TripAdvisor rating 4.0/5

FarAway54355984045 Business - 03/12/2018 TripAdvisor review

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Dear guest, What a pleasure to read your feedback ! 😊 Your satisfaction is a priority and we 're really happy to constat that our hotel and the evnrionment responded to your expectations. We wish you a beautiful day, Théodore Guest relation

Incompetent Staff

TripAdvisor rating 1.0/5

IslanderPaul13 Couples - 22/08/2018 TripAdvisor review

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

New Year in Paris

TripAdvisor rating 4.0/5

GMRausis Couples - 04/01/2018 TripAdvisor review

The location is great, just in front of the RER station "Nanterre prefecture", two station from the biggest Paris attractions. I would recommend to book 6th-7th floors in a privilege room, equipped with Nespresso machine and many other extras for the perfect leisure or business stay.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Defense Grande Arche! We are happy you had a great time with us and we wish you all the best for 2018! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

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