Mercure Sheffield Kenwood Hall & Spa 4 stars

Customer review rating 3.8/5 718 reviews
Mercure Sheffield Kenwood Hall & Spa
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+ 21 Services

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 200 people

  • Gym, pool, sauna, steam room and jacuzzi

  • Spa treatments

  • Set in 12 acres of landscaped grounds

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Road
S7 1NQ
sheffield
united kingdom

Tel: +441142583811

Fax: (+44)114/2554744

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONCASTER At 41.84km / 26 miles

  • By plane

    EAST MIDLANDS At 74.03km / 46 miles

  • By boat

    HULL At 107.83km / 67 miles

  • By car

    J33 At 12.87km / 8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

GPS :53.364547, -1.49091

Companies and event centres nearby

Companies

CHATSWORTH HOUSE23.17 km / 14.4 mi
EIS7.08 km / 4.4 mi
HALLAM UNIVERSITY3.38 km / 2.1 mi
LYCEUM THEATRE3.38 km / 2.1 mi
MEADOWHALL10.3 km / 6.4 mi
PONDS FORGE3.86 km / 2.4 mi
UNI OF SHEFFIELD2.41 km / 1.5 mi

Congress centre

FLYDSA ARENA10.46 km / 6.5 mi

Exhibition and convention centre

SHEFFIELD CITY HALL2.57 km / 1.6 mi

Exhibition and convention centre

SHEFFIELD UNITED1.77 km / 1.1 mi

Exhibition and convention centre

SHEFFIELD WEDNESDAY6.44 km / 4.0 mi

Exhibition centre

THE CRUCIBLE3.38 km / 2.1 mi

Your meetings and events

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General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Classic room - 1 single bed

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room, ideal for family - 2 double beds

  • Max. number of persons: 4
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege room - 1 double bed

  • Max. number of persons: 2
  • Area: From 35
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Junior suite, private patio or balcony - 1 king bed

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Superior King suite, private seating area overlooking the grounds - 1 king bed

  • Max. number of persons: 3
  • Area: From 55
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LAKEVIEW

Type of cuisine: Brasserie

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Relax in our Lounge Bar which offers a range of wines, beers, spirits, and soft drinks. Serving Afternoon Tea as well as a selection of bar snacks and light bites daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sheffield Kenwood Hall & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

718 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,913 reviews

Enjoyable stay

Customer review rating 3.8/5

M. W. Solo - 23/03/2020 Confirmed reviews ALL

I booked a junior suite which was excellent. It was large, clean and had a terrace that opened out onto the lake. It had the extra benefit of a Nespresso machine and complimentary soft drinks. It was very quiet and I did not hear my neighbours at all. I will definitely stay here when I am in Sheffield again.

Good stay in extraordinary circumstances

Customer review rating 3.8/5

Peter Couples - 22/03/2020 Confirmed reviews ALL

Nicely located hotel set in lovely grounds. We stayed just before all restaurants, pubs etc were closed due to the Coronavirus. The hotel was almost empty and they had already taken the decision to close the Spa but we were able to use the facilities at their sister hotel, about 15 minutes drive away. Our room was lovely overlooking the small lake. However, like many hotels, it could do with some refurbishment which has clearly started in parts. Most of the staff were friendly and helpful, although one receptionist seemed permanently preoccupied with her computer, no 'good morning' or 'have you had a nice day' comments that we got from others. Breakfast was very good with a nice range of options. Bar food was expensive and the restaurant was closed. But there were a number of good pubs nearby serving excellent food (until they were told to close). We would stay there again.

Customer review rating 3.8/5

Jef P. Business - 21/03/2020 Confirmed reviews ALL

Please see copy of email I wrote and sent 3 times with no reply! From: jef P. <je…> Sent: 10 March 2020 08:40 To: re… <re…>; AccorHotels.com <ne…>; AccorHotels <ac…> Subject: Fw: Feed back From: jef P. <je…> Sent: 05 March 2020 12:17 To: re… <re…> Subject: Fw: Feed back From: jef P. Sent: 01 March 2020 19:17 To: re… <re…> Subject: Feed back Hello I recently spent five nights at your hotel and decided to give you some feed back! Unfortunately it was the best stay I've ever had, I found the room cold and that the room service was very poor, I needed to work from my room on an evening so room service was the best option but not once was able to get through once not matter how many times i called or how long i called for and had to order food via reception when i was able to get hold of them! My evening i ordered only a bowl of soup which barely covered the bottom of the bowl and was cold so it was reordered the following evening my order was forgotten and again had to be reordered but no further issues after this other than room service not answering. I also to took advantage to use the pool and hot tub but found this poorly serviced and one morning unusable as you can see by the photos attached! The hotel itself is a very beautiful building but was sadly let down. regards Jef P.

Beautiful Venue

Customer review rating 3.8/5

Sandra S. Couples - 21/03/2020 Confirmed reviews ALL

The Hotel and grounds are beautiful.

Wee located

Customer review rating 3.8/5

Markus Business - 20/03/2020 Confirmed reviews ALL

I very liked the location, also pet friendly, the breakfast is genial. I am a gold member, I never got treated as a gold member, I just got a once welcome drink, and the other 35 times, no welcome drink. I also wanted to upgrade my room, this also not happens. So, this is wrong.

Lovely hotel in a great location

Customer review rating 3.8/5

Rbinns Friends - 20/03/2020 Confirmed reviews ALL

Clam, relaxing and full of trees

Tired pool, rooms need work

Customer review rating 3.8/5

De Couples - 20/03/2020 Confirmed reviews ALL

Stayed one night. Used pool but it w we as so poor out in 20 mins

Relaxing break

Customer review rating 3.8/5

Sabine Couples - 20/03/2020 Confirmed reviews ALL

From start to finish we had a great stay!

Lovely Staff

Customer review rating 3.8/5

Vicky S. Business - 20/03/2020 Confirmed reviews ALL

Welcoming, helpful and friendly staff made our stay a pleasure

Disappointed with stay

Customer review rating 3.8/5

Amar G. Couples - 19/03/2020 Confirmed reviews ALL

The hotel is in a great location but we were thoroughly disappointed with the stay. We arrived at 7pm and went to the restaurant to eat. This was closed and food only available in the bar area which was full. Went to the room to order room service, called about 10 times, no answer. Called reception who put us through again, no answer. Called reception again and was told there is definitely someone there. In the end had to leave the hotel to go into town to get some food which was not ideal as we only came to Sheffield as my wife was having back surgery early in the morning and was looking for a hotel with good food so we could relax after a 3 hr journey. Bed - very springy! Every time I moved my wife nearly fell out of bed - not good as has back issues! I have stayed in many Mercure Hotels around the world and they are usually excellent but unfortunately this was not the case in this instance

A bit tired

Customer review rating 3.8/5

Anonymous Friends - 19/03/2020 Confirmed reviews ALL

Staff friendly but rooms a bit tired.

Great rooms and restaurant. Give the spa a miss

Customer review rating 3.8/5

Richard Couples - 19/03/2020 Confirmed reviews ALL

We really enjoyed the suite room which had fantastic modern features and a lovely balcony view. The staff were very friendly and food was great. However the spa facilities were very dated and not really up to scratch.

Room spacious and comfortable

Customer review rating 3.8/5

Sarah B. Business - 18/03/2020 Confirmed reviews ALL

Sadly I couldn't have the room I requested as I'd used it before, but the substitute room was equally comfortable, quiet and private. The reception staff were really helpful and friendly, and the jacuzzi was wonderfully warm and relaxing after a busy day

Great Stay

Customer review rating 3.8/5

Jenna Families - 18/03/2020 Confirmed reviews ALL

We arrived to a warm welcome from Diego on reception who was incredibly helpful. The room was great and the drinks in the mini fridge was a nice touch! Room service arrived quickly and was enjoyable. We used the pool which was quite cold but one of the local users mentioned it's not normally as cold. Breakfast was brilliant, one of the nicest I've had in a hotel. We'll definitely be back to return :)

Comfortable hotel in a great setting

Customer review rating 3.8/5

Philip Couples - 18/03/2020 Confirmed reviews ALL

Generous sized bathrooms and room service very thorough. Friendly helpful staff. Car parking very useful in a city short on hotel car parks. I will certainly use the hotel when next in Sheffield. Pointed out the safe was not working and a cupboard rail broken as I left and they were concerned, apologized and asked that I reported it when I noticed a problem. So I should have done if it really mattered to me.

Fantastic helpful staff

Customer review rating 3.8/5

Simone W. Couples - 17/03/2020 Confirmed reviews ALL

We were upgraded upon arrival, the room was huge and very clean. We had a suprise chocolate cake delivered to our room which was very much appreciated. The massages were perfect. The food was tasty although it did take a while to arrive. The only fault would be the grounds the walk around the lake but I would imagine that's not the fault of the hotel. We really enjoyed our stay and would love to come back again.

Good stay again

Customer review rating 3.8/5

K P. Families - 17/03/2020 Confirmed reviews ALL

Arrived on a Friday afternoon early for our 2pm book in - no problem, room ready. All staff were pleasant, smart, and helpful, reception, dining room, housekeeping and maintenance. Any requests were dealt with promptly and efficiently, eg more milk for room. I happened to overhear a staff member report rubbish in the grounds, and a member of staff was directed to sort this straightaway. The hotel was busy with a wedding on the Friday, and I believe a large afternoon tea group on the Sunday - routine residents received usual high standard of care and attention. Good breakfast quality and range, and bar snacks and coffees from bar. However, the lovely location, grounds and decor, particularly of lobby, are let down by just the odd problem. I particularly noticed that one curtain in the dining room had missing hooks and was dangling. A curtain in our room, 305, had the same problem. These items could be sorted pretty soon, I would have thought - person or two with a ladder, some curtain hooks, or a sewing machine. A shame that my eye was drawn to these, particularly in the dining room. Otherwise, everything looked good - decor for the wedding looked beautiful, and by the way, no noise detected from this function in our room.

Poor service, cold rooms and blocked fire exit

Customer review rating 3.8/5

Dissatisfied C. Families - 16/03/2020 Confirmed reviews ALL

From our first moment, the staff gave every impression of being distant and apathetic. Our room was cold. The presence of space heaters indicates that this is a long-term problem which the hotel has not taken the action to rectify. Finally, we had a fire alarm at midnight. Our escape was blocked and the hotel was not cleared before sending us back to our room.

Lovely setting but some niggles to address.

Customer review rating 3.8/5

Jane Couples - 16/03/2020 Confirmed reviews ALL

A little disappointing this time for what could have been a lovely stay. Staff seemed under pressure,, our room was cold and we had disturbance overnight.

Poor communication after the stay - see below

Customer review rating 3.8/5

Stephen S. Solo - 16/03/2020 Confirmed reviews ALL

The stay itself was OK but I found it impossible to get anywhere trying to retrieve my phone charger which I left behind. I was unable to get through to reception numerous times after the visit, when I did get through the response was unhelpful about the existence or not of a lost property office, and when I wrote to the manager to query this, no reply! I'm afraid I therefore have no faith that the results of this survey will have any effect.

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