Mercure Istanbul Sirkeci

We had a magical week in Istanbul and really enjoyed our stay at this hotel: 1.We got a free upgrade and the room was great (good design, 4 windows, high ceilings). Not very large in size, but for the center of Istanbul it was satisfactory 2. The service was at a decent level. The staff at the front desk was very helpful 24/7. Thanks especially to Maya who spoke great Russian/English and proactively helped us with everything (organized a bus tour, helped us return our forgotten shoes, advised us on Istanbul sights, etc.). It is worth noting that the other staff at the hotel (e.g. in the restaurant) did not speak English, but it doesn't matter much 3. The location of the hotel is perfect for a first visit to Istanbul: 3а. There are a lot of attractions nearby (literally 5-15 minutes walk): Hagia Sophia, Suleymaniye Mosque, Grand Bazaar, Spice Bazaar, etc. 3b. Around the corner is the metro station and Sirkeci railway station. In a 5-minute walk to the pier, there are ferries that go to the different parts of the city 4. Breakfast was cheap compared to other hotels and very tasty - we were full and enjoyed Turkish food Thanks again to the hotel staff for a wonderful holiday. Would highly recommend!

I really loved staying in this hotel despite the difficult times. The hotel staff was very welcoming, friendly and made our stay amazing. Special recognition for Burak, but also for his colleagues (I can't remember the names). Everyone was amazing. I will definitely return to this hotel! Thank you!

I stayed at Mercure Sirkeci hotel 14 nights, so I would say a quite long stay. Everything was perfect. My room was amazing, and super clean. The employee of the Hotel, were very helpful and kind. I felt like I was home ... and its an amazing feeling. Whenever I will come again to Istanbul, Mercure Sirkeci will be since now my choice.

1) reception - the guys are the best. They perfectly understand us and have done everything for our comfort. Please, thank again the guys who checked us in on Jan 4 and the Russian-speaking girl who checked us out on Jan 10. 2) room and hotel - the style is magnificent, however, you should pay more attention to cleanliness. When we entered the room, there were hair left from the previous guests in bathroom. For 4 days we have been watching the greasy stains of child's hands in the elevator and they still remain. 3) Restaurant/food - it is very delicious and tasty. We enjoyed it very much. 4) Breakfast - as you do not have buffet, it would be wonderful to print the menu for breakfast, so that we could see what we can order. Otherwise we have to ask everything, but the personnel does not understand English quite well. For example, at our first day we were said that we would have Turkish breakfast, but we had no idea, what it was. 5) Restaurant personnel - please, let them learn English! They often could not understand even simple phrases! We ordered porridge with NO milk, instead we had porridge WITH milk. We ordered omelette with NO cheese, but instead we had omelette WITH cheese. There were a number of other cases, but we stopped paying attention to it because the personnel could not understand us in any way. During our last breakfast on Jan 10 the lady who served us seemed to be upset and angry with us, but we could not understand why. We felt very uncomfortable. All in all, the stay was wonderful, but if these problems could be solved, the next stay would be perfect.

The welcome was very friendly and good.. staff is very helpful and honest. The food in the restaurant was delicious. Again, I love the staff of the hotel.