Mercure Istanbul Sirkeci

Customer review rating (ALL Rating) 4.7/5 508 reviews

ALLSAFE approved hotel

Information message

Mercure Istanbul Sirkeci
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+ 14 Services

Hotel location

Mercure Istanbul Sirkeci

Hobyar Mah. Muhzirbasi Sokak No6
Fatih Istanbul
34112 istanbul
turkey

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATURK AIRPORT At 22km / 13.67 miles

  • By boat

    EMINONU At 0.5km / 0.31 miles

  • By boat

    EMINONU FERRIES At 0.5km / 0.31 miles

  • By boat

    YENIKAPI FERRIES At 5km / 3.11 miles

  • By train

    MARMARAY SIRKECI At 0.2km / 0.12 miles

GPS:41.014461, 28.974929

Congress centre

  • HALIC KONGRE MER 7.0 km / 4.35 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

Huqqabaz Sirkeci Restaurant

Breakfast, lunch and dinner are served in Huqqabaz Sirkeci Restaurant.

Our accommodation(s)

Our guest reviews for
Mercure Istanbul Sirkeci

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

508 reviews

TripAdvisor Rating 4.5/5

114 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 5.0/5

Elamathi S. Couples - 19/01/2022 Confirmed reviews ALL

Had a great stay..staff are very kind…. Helped lot Very clean & tidy

well located

Customer review rating 3.5/5

French O. Business - 11/01/2022 Confirmed reviews ALL

well located : closed to Sainte SOphie, blue mosquee, egyptian bazar ... check-in :very slow / check out : very slow room and bathroom are very small but nice. bed / pillows are very comfortable. hotel is clean and charming No outdoor area at all . the hotel is the city but without any garden. my room was on the street : very noisy during the night. Restaurant : 1/5 of the menu related to Kebab was unavailable. Too bad for this turkish speciality.. you can eat pasta and salad :-( breakfast was announced for 16 eur on the accor internet site but finally was free of charge for us. thank you. Room fees was 95 eur. For such a price you can find in Istanbul another hotel with outdoor area , more space. I wouldn't come back to this hotel

Great Stay

Customer review rating 5.0/5

Mousa Couples - 01/12/2021 Confirmed reviews ALL

Outstanding customer service the front desk staff were great Mateen is a wonderful experienceperson with answers to all our needs the location is close to everything I highly recommend this hotel.

Dear Mousa Mohammed S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

A home away from home

TripAdvisor rating 5.0/5

Naman D Business - 29/11/2021 TripAdvisor review

The hotel and the team are absolutely amazing and systematically go over and above what is required of them . Maya at reception is exceptional as a professional . The management team as a whole show an availability I have rarely seen anywhere else, even in the highest rated hotels. Really I cannot thank them enough to have made me feel so safe and comfortable in such difficult times ! Accor hotels, you need to use this location as a reference ! An eternal thank you to the whole team !

Dear Naman, We greatly appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am confident that this feedback will inspire all of our employees as we strive to continually improve the quality of our services. Thanks again for sharing your experience and we hope your next visit will be as enjoyable as the last one. Sincerely, Fettah Ekmekci Front Office Manager

Excellent stay

Customer review rating 4.5/5

Mamdouh E. H. Couples - 26/11/2021 Confirmed reviews ALL

Amazing staff , excellent location , recommended

Dear Mamdouh E., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Well located excellent stay

Customer review rating 5.0/5

Philippe C. Business - 20/11/2021 Confirmed reviews ALL

Warm welcome Rooms very clean and convenient Excellent breakfast

Dear Philippe C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Mananger

Good location, mostly good service, breakfast needs improvement

Customer review rating 4.0/5

Jv Couples - 18/11/2021 Confirmed reviews ALL

The hotel is very centrally located and overall well maintained. The reception staff seem mostly competent and friendly and commincate well in English. The missing kettle in our room was quickly replaced and when we asked for thinner pillows, they were left in our room the same day. Considering the location, the rooms were surprisingly quiet at night (well, most nights). The one thing that really needs improvement is the breakfast. The "hot" items were invariably served cold even though we were often some of the earliest guests to arrive in the breakfast area, the "orange juice" tasted like something that had gone off badly and was undrinkable. Because of COVID restriction you had to request the items you wanted for your breakfast through a plastic screen. This could in principle work but then at least put staff behind the screens that understand the words for the items on offer in English. It can't take that long for people to be taught what the guests mean by "croissant" but still it took a lot of pointing each morning to get one. If you were not at the breakfast early, the queues were very long due to the slow process.

Dear Johan V., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Good stay

Customer review rating 4.5/5

Muhammad T. S. A. Friends - 18/11/2021 Confirmed reviews ALL

Satisfied

Dear Muhammad Tariq Sharif A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Nice hotel and very very Nice people

Customer review rating 5.0/5

Daria Solo - 16/11/2021 Confirmed reviews ALL

Room was clean, beautifull and whole hotel looks great. People from reception were great!

Dear Daria S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Below expectations

Customer review rating 3.0/5

Ilya Families - 02/11/2021 Confirmed reviews ALL

1. Poor breakfast. 2. Location good but district around is very dirty and noisy. 3. Room is ok.

Dear Ilya G., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Sirkeci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel in a great location only with a lot of noise

TripAdvisor rating 3.0/5

d43janm Business - 31/10/2021 TripAdvisor review

The hotel is located in a great place. Room was very nice. Service of the hotel was good. Breakfast was missing allot of normal item and luckily only till 2400 due to Covid, there was a lot of noise for the restaurant. Loud music we were with two persons in different room and the same problem.

Dear Guest, We greatly appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am confident that this feedback will inspire all of our employees as we strive to continually improve the quality of our services. Thanks again for sharing your experience and we hope your next visit will be as enjoyable as the last one. Sincerely, Fettah Ekmekci Front Office Manager

Good stay

Customer review rating 5.0/5

Wassim Couples - 28/10/2021 Confirmed reviews ALL

Very satisfied

Dear Wassim E., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Great

Customer review rating 5.0/5

Matteo Couples - 26/10/2021 Confirmed reviews ALL

Very simple, everything good!!

Dear Matteo F., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Great

TripAdvisor rating 5.0/5

matteo81frasson 26/10/2021 TripAdvisor review

Everything was very good, from the reception,to the room, going by restaurant and bar, all was very good. Also the location is perfect for visit all’ Istambul by walk, we are thinking next time we will come back with our sons and some friends

Dear Guest, We greatly appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am confident that this feedback will inspire all of our employees as we strive to continually improve the quality of our services. Thanks again for sharing your experience and we hope your next visit will be as enjoyable as the last one. Sincerely, Fettah Ekmekci Front Office Manager

Great stay

Customer review rating 4.5/5

Marco Couples - 22/10/2021 Confirmed reviews ALL

Lovely hotel conveniently located close to main attractions. Very caring staff. We received an upgrade for our room, making the occasion even more special.

Dear Marco V., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Well located

Customer review rating 5.0/5

Shahina P. Families - 13/10/2021 Confirmed reviews ALL

We received welcome drinks. Check in was fast. The room was clean. Location is excellent. Walking distance to all the main attractions.

Dear Shahina P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

well located, small and cozy building

Customer review rating 5.0/5

Elizaveta Couples - 12/10/2021 Confirmed reviews ALL

just mention a very-very welcome and help from staff: Maya at the reception is absolutely guest oriented and open, friendly and ready to help.

Dear Elizaveta M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Excellent service

Customer review rating 4.0/5

Ernst Friends - 11/10/2021 Confirmed reviews ALL

Centrally located, good vibe and excellent service provided by the helpful staff. We needed to go to the other side of Istanbul by taxis, but taxis were not available on a rainy Saturday afternoon. A member of the reception staff walked with us to the tram station to buy tickets. Thank you!

Dear Ernst Jan B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Perfect location, amazing room

Customer review rating 5.0/5

Maria Friends - 28/09/2021 Confirmed reviews ALL

Absolutely enjoyed my stay. Big thanks to the manager at reception Ahmed for an early check-in and room upgrade! Amazing hotel, clean and big room, great service and location.

Dear Maria O., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

Nice location, nice staff and a top service

Customer review rating 5.0/5

Hassan Business - 27/09/2021 Confirmed reviews ALL

Everything was according to expectations...

Dear Hassan B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fettah Ekmekci Front Office Manager

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