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Mövenpick Hotel Hanoi 5 stars

Customer review rating 4.5/5 2,647 reviews

ALLSAFE approved hotel

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Mövenpick Hotel Hanoi
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+ 22 Services

Hotel extras

  • Stylish rooms for business or leisure

  • Functional meeting facilities

  • Innovative culinary concepts

  • Gym and wellness studio

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • PorterPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
Business services
  • 4 Meeting room(s)
  • Business center with support staffPaying
  • Copy/print service availablePaying

Hotel location

Mövenpick Hotel Hanoi

83A Ly Thuong Kiet Street
Tran Hung Dao, Hoan Kiem, Hanoi
10000 hanoi
viet nam

Tel: +842438222800

Fax: (+84)24/38222822

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 35km / 21.75 miles

GPS :21.025106, 105.844345

Your meetings and events

Four multi-purpose meeting rooms, equipped with modern facilities that can accommodate meetings and private functions on the same floor from 10 to 110 people.

Room descriptions and layouts

4 

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Shoe polisher(...)
Rooms

Our restaurants and bars

MANGOSTEEN

Type of cuisine: International

Mangosteen serves up cuisine that is an innovative mix of Vietnamese flavors and international classics. Guests can select delicacies from a creative à la carte menu available for breakfast, lunch, and dinner.

Lounge 83

Non contractual photo

The Lounge 83 is a perfect place for a continental breakfast, pastries and snack as well as a wide selection of wines offered from our cellar. An ideal place to catch up with friends and enjoy the warm and relaxed atmosphere.

Our guest reviews for
Mövenpick Hotel Hanoi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,647 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,734 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent staff and warm welocome every day

Customer review rating 4.5/5

Paul C. Business - 01/05/2021 Confirmed reviews ALL

Even though my stay was for a fairly long duration I cannot think of any complaints during that time

Well located , good stay

Customer review rating 4.0/5

N. Families - 27/04/2021 Confirmed reviews ALL

Cozy stay

Bad stay

Customer review rating 2.5/5

Anonymous Business - 27/04/2021 Confirmed reviews ALL

I got food poison after breakfast at your hotel. When I bite a white rice cake with beef meats, the tast was sour and strange. I stopped eating at sight. After checkout, I had antibiotics for two times and got well. I can consider this difficult situation of COVID 19 and your challenge for it but a five star hotel to serve rotten foods is not acceptable. I will consider if I stay at your hotel again.

Dear Mr. Yuzo T., Thank you for sharing your feedback and bringing this issue to our attention. First of all, we would like to share our deepest apology about this regrettable situation and we hope that you are feeling well. Please be assured that we take our guests' well-being and food safety very seriously and will take actions to get to the heart of the problem. Our management team has been made aware of your feedback, and we will be in contact promptly after discussing and checking over with our Executive Chef. In the meanwhile, I can be reached via email should you wish to contact us directly about any concerns. Best regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi.

So good

Customer review rating 4.5/5

Huong Business - 26/04/2021 Confirmed reviews ALL

Very good

"Xin chào Huong, Cảm ơn quý khách đã dành thời gian viết phản hồi về dịch vụ của khách sạn Mövenpick Hotel Hanoi. Khách sạn xin chân thành cảm ơn quý khách đã lựa chọn khách sạn Mövenpick Hotel Hanoi là nơi nghỉ ngơi trong chuyến đi của mình, chúng tôi sẽ cố gắng cải thiện chất lượng dịch vụ hơn nữa để đạt mức hài lòng tối đa. Khách sạn rất mong lại được đón tiếp quý khách trong thời gian gần nhất. Trân trọng, Nicolas Josi, Tổng Giám Đốc Khách sạn Mövenpick Hà Nội"

Good stay

Customer review rating 4.0/5

Nguyen H. Business - 22/04/2021 Confirmed reviews ALL

Very good services

Customer review rating 4.5/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

Value for money

enjoyable and great service

Customer review rating 4.5/5

Bruce B. Business - 18/04/2021 Confirmed reviews ALL

great service, good rooms, enjoyable food (breakfast) and easy fast check-in/check-out

Terrible

Customer review rating 2.5/5

K. N. Business - 16/04/2021 Confirmed reviews ALL

The outage happened at around 4:00 am but the technican could not fix it.

Dear N. Trong K., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hanoi. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Your feedback regarding our delayed response to the technical problem is greatly appreciated and have been shared with the Engineering department to prevent any future occurrence. Please rest assured that we will take the appropriate measures to address the problem and improve our response and communication for such an incident. Should you wish to discuss the situation in more details, please do not hesitate to contact us at Li… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

Comfortable stay

Customer review rating 4.5/5

M. Business - 10/04/2021 Confirmed reviews ALL

Staff,hospitality and hygiene levels were exemplary. Spacious room at a great location

Customer review rating 4.0/5

Samuel L. Families - 09/04/2021 Confirmed reviews ALL

Friendly Staff, accommodating

a great stay

Customer review rating 5.0/5

Q N. Business - 30/03/2021 Confirmed reviews ALL

The upgrade was generous and welcome amenities are excellent. Hieu (FO) did a great welcome/check-in. Great price.

Warm service excellent location

TripAdvisor rating 5.0/5

rpapa2021 27/03/2021 TripAdvisor review

I stayed 11 nights at Mövenpick Hanoi, everything was perfect. Very friendly staff always ready to make us feel important. Very good breakfast buffet and a la carte option. Super central location. Everything was perfect, strongly recommended .

Dear rpapa2021, Thank you for taking your time to write this wonderful feedback on our hotel, particularly on our team's dedication and overall services. It is always a pleasure to hear that our guests enjoyed their experience with us, and in this case we are glad that we were able to help you have a long and comfortable stay. We look forward to welcoming you again in the near future, and once again thank you for choosing Mövenpick Hotel Hanoi as your home away from home. Kind regards, Nicolas Josi, General Manager, Mövenpick Hotel Hanoi

The service so bad

TripAdvisor rating 1.0/5

hoalethiviet Business - 14/12/2020 TripAdvisor review

There are problems in internal processes. Employee's behaviour was too bad. I've always been here because of the convenient location, but from now on, I will never stay there. What a terrible experience!

Dear hoalethiviet, Thank you for taking the time to share your review with us. First of all, we are sorry to hear that you have less than satisfying experience during your stay with us. We would like to assure you that this is a singular problem that is not representative of our services. At Mövenpick Hotel Hanoi, we are always aiming to ensure our guests feel at home with personalised services, as such, your feedback is a valuable information for us to improve in order to serve you better. Please do not hesitate to let us know about the problems you have experienced via Linh.Nguyen@movenpick.com as we would like to understand the issues and resolve them momentarily for you. We wish you all the best and hope that we can regain your trust in the future. Kind regards,

All the little attentions

TripAdvisor rating 5.0/5

Plefoll35 Business - 27/10/2020 TripAdvisor review

First time returning to this property since the lockdown. Really appreciated all measures taken, without creating anxiety just a warm feeling of safety and care. From the gentle modification of the reception to the care package in the room... All services remain optimum, great breakfast, fast check-in/out... Hope to be back again soon.

Dear Plefoll35, Thank you for sharing this lovely review on our hotel. We are delighted to hear that you have had a wonderful time staying with us. We are glad to know that our effort to create a safe and reassuring experience for our guests during this unprecedented period has been of help and comfort to you. We look forward to welcoming you to our hotel again soon and wish you all the best in the meantime. Kind regards,

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