Mövenpick Hotel Apartments Downtown Dubai 5 stars

Great rooms

The location was perfect being within walking distance of Burj Khalifa and The Dubai Mall. The room was exceptionally clean and the room cleaning team were very professional. The check-in was smooth and I got value for money.

My experience was amazing.

It was great staff, atmosphere and thanks to Tatiana who did her best to make the stay perfect

Very good clean hotel, staff were very good at all times, will be staying again very soon.

Nice hotel vey good location

The facilities are nice and location is perfect

Good service

Very beautiful hotel i liked food and service location is excellent

1. Rooms were not cleaned enough while doing house keeping everyday. Even previous days of used tea cups were not taken away & replaced during our stay days 2. Help in breakfast tables were very poor. Multiple people running around, everyone is there to help, no one taking responsibility sms delivering on the promise. Seems hotel really needs good management team that will guide and train the employees on these ans follow up 3. Similar things happen on the 31st night dinner on the terrace. The dinner was nicely arranged but capacity to handle such was not demonstrated enough 4. Travel desk was generally helpful 5. People were approachable and showing intention to help. But that’s it 6. I went to a manager talk fair guy asking how to roam around on the 31st eve. He showed an attitude that hotel does not have any interest to help. I had remind a good hotel will help it’s tourist guests with information. Then he picked a paper and handed over to me. It had good information already into but, but initially he was not willing to take that pain of picking the papers sms hand over. When I asked further clarification as it was not having full insights, whether I can go out and come back etc, he got finally convinced by my argument that it’s job to help us, then he mentioned he will return soon to me with better clarity, that he never did, however, it was at least one person came to me referring him to help downloading an app to register to roam around in hotel area and towards burj khalifa. Interesting this guy confidently mentioned a gate to register which is complete opposite than the way we r from the hotel. Which means he has made us stuck in the hotel through that recommendation. He registered us in gate 1, it supposed to be gate 5 or something else. Utterly irritated but I never saw him on the floor again and I could not remember his name to ask in the next morning. 7. On the 31st eve. While I was booking for a table from my room I mentioned book against the room. I was not mentioned it’s not possible in this hotel. After the dinner when I and family left for our room, we were almost getting into the lift after walking 100 meter, two guys came running to us and mentioned we didn’t pay the bill, whereas we r staying in the hotel. They almost escorted me back to the roof and I paid then and then. They should have mentioned earlier. It was too insulting infornt of other guests. I and my family have concluded that we shall not ever start in movenpick hotel chain. Thank you for all your help on the front desk though. That was upto the mark while checking in and checking out. Or while asking for delivering waters and all in the room.

Staff was very friendly, room was clean and modern.

Positive: Good location, people were nice, especially Mr. Omar. Negative: The room was noisy from moving furniture sounds coming from the floor above us. The sink faucete located on the left corner was unpleasant to use, add to that the high sink made it messy and water dripped everywhere whenever in use.

The MovenPick I stayed in is definitely one of the few “feel good” hotels in downtown Dubai...in terms of hospitality that truly had the Xmas vibe...I just wish they had more fun activities on premises...I especially loved that I managed to book their only apartment with the “Burj view”

Excellent

The room is very nice, modern, spotlessly clean, quiet and comfortable. For a hotel it is great, with very 5-star hotel service from the excellent staff. For an apartment it is possibly a bit too basic. The kitchen comes empty but they happily provide a pack of cooking utensils on request. You have to buy your own dishbrush, cloth and soap though. There is a convenient 7/11 style "supermarket" downstairs.