Grand Plaza Mövenpick Media City 5 stars

Customer review rating (ALL Rating) 4.8/5 1,612 reviews

ALLSAFE approved hotel

Information message

Grand Plaza Mövenpick Media City
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+ 26 Services

Hotel extras

  • Centrally located in Dubai Media City

  • Close to the Palm Jumeirah & Dubai Marina

  • 235 sophisticated and spacious rooms and suites with breath-taking views of the Palm Jumeirah

  • Perfect for holidays with families, corporate groups & long staying guests

  • 9 flexible meeting rooms, restaurants, pool lounge, outdoor swimming pool, gym and spa.

Hotel location

Grand Plaza Mövenpick Media City

Al Falak street
Opposite Innovation Hub
Dubai Media City
502713 dubai
united arab emirates

Fax: (+971)043993504

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 30km / 18.64 miles

GPS:25.097746, 55.16569

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 580 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Grand Plaza Mövenpick Media City

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,612 reviews

TripAdvisor Rating 5.0/5

907 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

top Service!

Customer review rating 5.0/5

Anonymous Business - 30/11/2021 Confirmed reviews ALL

alles perfekt!

Very nice stay

Customer review rating 4.5/5

F. C. Business - 30/11/2021 Confirmed reviews ALL

Rooms are clean and confortable, staff is very friendly and food is quite good. Overall experience was very nice.

Excellent!!!

Customer review rating 5.0/5

Leo B. Business - 30/11/2021 Confirmed reviews ALL

Top Hotel, Top Service a very professional and motivated Team!!!!

Customer review rating 5.0/5

A. A. Couples - 30/11/2021 Confirmed reviews ALL

Great service , extreamly clean , staff is very polite and helpful

Awesome stay

Customer review rating 5.0/5

Tarek Business - 28/11/2021 Confirmed reviews ALL

Thank you for everything

Comfortable , good feeling, wonderful stay

Customer review rating 4.5/5

E., A. A. Friends - 25/11/2021 Confirmed reviews ALL

9/10 Because of mixed bad smells inside the elevator,, I suggest you spray air fresheners inside elevators..

Dear Ms. E., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Very nice and helpful staff

TripAdvisor rating 5.0/5

jef_0404 Business - 22/11/2021 TripAdvisor review

Nothing bad to report. Nice hotel, quiet but with nice bar on top, swimming pool for relaxing. Staff is very helpful. Coming straight from the airport, they arranged to have my room ready earlier TV than planned. Metro is about 1.4km away. The area is not really designed for walking.

Perfect and comfortable stay

Customer review rating 4.5/5

Irfan Business - 15/11/2021 Confirmed reviews ALL

Very helpful staff. Clean rooms and spaces

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your objective feedback when it comes to the check-in. Whilst we wish you had a better experience; it is feedback such as yours that we learn from and use to improve our product and service consistency. Kindly accept our most sincere apologies for the inconvenience occurred on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Pleasurable Stay

Customer review rating 5.0/5

Wadeema Families - 11/11/2021 Confirmed reviews ALL

Very well located, clean amenities and kind staff.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Great stay. Not well located

Customer review rating 4.5/5

Maggie B. Couples - 10/11/2021 Confirmed reviews ALL

Staff all fantastic

Dear Mr. B., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Nice headquarter to visit Dubai

TripAdvisor rating 4.0/5

Bilozzop Family - 10/11/2021 TripAdvisor review

Very good hotel close to the main locations to visit in Dubai It is a little far from metro station but very easy to get a taxi. You can reach the site of the expo 2020 ors Dubai downtown in about 20min. Dubai marina and Nice beaches are very close.

Dear Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to learn that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, Karim Shawky Director of Rooms

Great stay and friendly staff

Customer review rating 5.0/5

Ryan Couples - 03/11/2021 Confirmed reviews ALL

Great hotel and rooms. Very friendly staff who went above and beyond to help us. Will stay again.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms
Customer review rating 5.0/5

Adil G. Business - 03/11/2021 Confirmed reviews ALL

I have very good stay I enjoy also there is very professional staff I remember few guys name Mahmoud and Salah and room service guy abid and all other people very kind and fully trained professionally I really appreciate all the mangment.

Dear Mr. g., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Pleasant hotel with good facilities and friendly staff

Customer review rating 4.5/5

Zsuzsanna Couples - 27/10/2021 Confirmed reviews ALL

Overall we had a nice experience, our room was clean, comfortable and in line with what we booked. The breakfast was delicious with a wide range of choice, including some local delicacies. Dipping in the pool was a nice way to cool down on a hot day and the pool area was also very clean and lovely. The only issue we had was in the bar on the 23rd floor- as non-smokers we found it odd that smoking was allowed both outside and inside, which kept us out of the place totally most of the time. One evening we managed to have a nice dinner and drinks on the terrace, as that time smokers happened to avoid the place, luckily.

Dear Ms. R., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for your constructive feedback about the check-in experience and we do apologize for any inconvenience occurred. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Lovely hotel, well located, great service

Customer review rating 4.5/5

Siobhan Business - 27/10/2021 Confirmed reviews ALL

All the public areas in the hotel were clean and well presented, the rooms had everything you would need including coffee machines, comfy beds, plenty of storage and well equipped bathrooms. The pool area was small but nice and the 23 bar was a nice spot for cocktails and snacks. All the staff i dealt with were extremely helpful, polite and a pleasure to talk to

Dear Ms. C., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Nice & clean room

Customer review rating 4.0/5

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Cozy room - very clean- Nice staff - perfect bed

Dear Ms. S., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the mobile APP, kindly accept our most sincere apologies for that technical issue. We recommend you to contact the Accor Live Limitless Customer care directly and they will be more than happy to assist you in this matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Spacious room, helpful staff, some niggles

Customer review rating 3.5/5

Richard Business - 01/10/2021 Confirmed reviews ALL

The hotel is modern and very comfortable with well sized rooms, excellent bed and large amounts of storage with high ceilings. Cheery staff were helpful (especially night porters/desk and pool team). Food was ok but due to there being few customers Main restaurant was not open and COVID protocols created a curious breakfast arrangement with some counters served and others (which had most human contact : jam jar spoons, bread, cereals, juice…were not). My niggles are minor: the rooms have an industrial feel with, cold/industrial art, and there is nothing human about them that I found rather depressing. Few balconies (nice in winter months). Staff could not provide shoe polish having asked only shoe buffer. Cleaning of floor skirting tile edges in toilet needs attention.Cleaning of tops of door hinges in wardrobes needs attention. Lighting is rather complex to work out due to proliferation of buttons, I was never able to work out how to switch off lights inside wardrobe as they shone out at night…if they were meant to go off when the door was closed, this was not functioning.The lifts are quite a fun game as the external indicator lights do chop and change and spotting the arriving lift it’s not easy. Once inside curiously the lift button panels are different in different lifts, the time clocked inside are different ( and incorrect) too. One night there was a major function occupying the pool and level 4, but as a guest I never received notification of this, which Did not feel right or nice. Lastly I completed counterless check in from home before arrival as offered but on arrival I had to do it all again it seemed. So lots of little details here and I hope my comments may be of help to what looks like a good team. So overall a place to be recommended but attention some details welcomed ahead.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would also like to thank you for all your constructive comments, which have been shared with the concerned team members, and kindly accept our most sincere apologies for not receiving the notification letter from the hotel about the pool timing on this specific day and also for having to repeat all the information upon check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Excellent hotel with great services

TripAdvisor rating 5.0/5

bingbing9180 04/03/2021 TripAdvisor review

We were staying at the Superior Room for two weeks. The room was super clean and spacious equipped with full amenities. All the staff were very friendly, careful and had a customer oriented approach. Special thanks to the reception staff, Ms Raizel, Concierge staff, Mr Daniel and the restaurant staff, Mr Said and Ms Gyl, who offered great hospitality during our stay. Keep it up the work team of Grand Plaza Movenpick, we'll definitely be back again!

Dear Valued Guest, Thank you for choosing to stay at Grand Plaza Mövenpick Media City, and for sharing such a wonderful review on TripAdvisor. We are delighted to learn that you have enjoyed our spacious and fully equipped rooms, as well as the service provided by our team members. It is our dedication to ensure our guests feel welcomed and are taken care of by our team members so that they have memorable experiences. Rest assured that I passed your kind comment to Raizel, Daniel, Said and Gyl for providing you with extraordinary service during your stay. We are looking forward to welcoming you back soon. Best regards, Karim Shawky Director of Rooms

Excellent stay - Staff were fantastic!!

TripAdvisor rating 5.0/5

Susan F Business - 15/12/2020 TripAdvisor review

I choose this hotel as I was in walking distance to our new office in Knowledge Park. The service at the hotel was exceptional - Tasmyn, Geraldine, Nabil and all the staff in the restaurant and the Executive Lounge could not have been more helpful and friendly (yet professional) at all times.

Dear Valued Guest, Thank you for choosing to stay at Grand Plaza Mövenpick Media City, and for sharing such a wonderful review on TripAdvisor. We are thrilled to read that you had a fabulous experience and that our team took excellent care of you during your entire stay, I have proudly shared your compliments with the entire Grand Plaza Mövenpick Media City Team, specially Tamsyn, Geraldine and Nabil as this wonderful feedback is a true motivation to continue delivering seamless and memorable experience to our guests. Looking forward to welcoming you back soon. Best regards, Karim Shawky Director of Rooms

Amazing stay

TripAdvisor rating 5.0/5

achtamsaid2019 Couples - 29/12/2019 TripAdvisor review

Our stay in Grand Plaza was amazing and unforgettable thank you to everyone we meet and made our stay comfortable, Mr Khalid and Mr Samba from reception for there assistant and Ms Diyan from reservations for helping us, also housekeeping team who cleand our room, thank you again and see you again

Dear Valued Guest, Thank you for dedicating your valuable time to write about your recent experience at Grand Plaza Mövenpick Media City. We are very glad to learn that you have enjoyed your stay with us and thank you for mentioning Khalid, Simba and Diyan in your review, they are very proud to know that they contributed to make your stay a memorable one. On behalf of the entire team, thank you again for sharing your review and we are looking forward to welcoming you back soon Best regards, Alfio Bernardini General Manager

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