Mövenpick Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 2,548 reviews

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

ALLSAFE approved hotel

Hotel location

Mövenpick Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

Our accommodation(s)

A great location just steps from the holy Kaaba, make our 5-star rooms and suites at Mövenpick Hotel & Residences Hajar Tower Makkah a popular accommodation choice for Makkah pilgrims. Our 1,027 air-conditioned rooms have magnificent views We have 92 Classic Rooms, 125 Deluxe Suites and four Royal Suites with oriental designs and furnishings, spread over 31 floors. All rooms feature an LCD TV with more than 80 international channels, complimentary WiFi Internet access, in-room safe

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,548 reviews

TripAdvisor Rating  4.5/5  1,799 reviews

Restaurant

Customer review rating 3.5/5

Mohamed S. Families - Confirmed reviews ALL

Restaurant was very crowded and no enough waiters Also the waiters were overloaded and very slow

Dear Guest, The team have tried to accommodate your requests and please be assured that we have tried our level best to make your stay most enjoyable however it saddens me to know that during your recent visit you did not experience the usual Mövenpick Hotel Residence Hajar Tower Makkah standard of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Mövenpick Hotel Residence Hajar Tower Makkah. Kindest regards, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Well located

Customer review rating 2.0/5

Sami A. Families - Confirmed reviews ALL

Not good management, paid for pickup service and not showing up at airport, paid for extra meal on my last day and the previous day paid for extra meal, to be honest it will be my last time …. It is disappointing

Dear Guest, The team have tried to accommodate your requests and please be assured that we have tried our level best to make your stay most enjoyable however it saddens me to know that during your recent visit you did not experience the usual Mövenpick Hotel Residence Hajar Tower Makkah standard of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Mövenpick Hotel Residence Hajar Tower Makkah. Kindest regards, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Umroh

TripAdvisor rating 5.0/5

azhara161 Families - TripAdvisor review

The Service Room Boy is very kind. Rakib are his name. The room was very clean. Kind Nice of People. I came to this hotel because i was umroh with my wife and my son. After i take umroh. And rest. At 10 o clock. Here the room boy is kind.

good stay

Customer review rating 4.0/5

Hina Families - Confirmed reviews ALL

Room was too good Staff was very coprative Only breakfast was very disappointing

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good stay and well located

Customer review rating 4.0/5

Ibrahim A. Friends - Confirmed reviews ALL

Generally it was good , Nice people in the reception and well educated . I do appreciate their support

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

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Other web-users rate our hotel

  • 2,179 reviews 9.1/10 Location
  • 1,761 reviews 6.8/10 Room
  • 3,164 reviews 8.9/10 Service
  • 48 reviews 3.3/10 WiFi
  • 760 reviews 8/10 Cleanliness
  • 642 reviews 6.4/10 Breakfast

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