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Mövenpick Makkah 5 stars

Customer review rating 4.3/5 2,934 reviews

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Mövenpick Makkah
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+ 18 Services

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • MassagePaying
  • Services for children

Hotel location

Mövenpick Makkah

P O Box 17700 Abraj Al Bait
Makkah 21955
Near King Abdul Aziz
21955 makkah
saudi arabia

Tel: +966125717171

Fax: (+966)12/5717100

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTL At 100km / 62 miles

GPS :21.419114, 39.824608

Our accommodation(s)

A great location just steps from the holy Kaaba, make our 5-star rooms and suites at Mövenpick Hotel & Residences Hajar Tower Makkah a popular accommodation choice for Makkah pilgrims. Our 1,027 air-conditioned rooms have magnificent views We have 92 Classic Rooms, 125 Deluxe Suites and four Royal Suites with oriental designs and furnishings, spread over 31 floors. All rooms feature an LCD TV with more than 80 international channels, complimentary WiFi Internet access, in-room safe

Classic King

Accessible room
  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic 3 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Haram View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities

Classic Twin Part Haram View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Haram View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Haram View

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Kaaba View

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

AL NASIM RESTAURANT

Type of cuisine: International

One of two main dining restaurants. Located on P13 floor for up to 300 guests, offering International Cuisine.

AL FIRDAOUS RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

AL NAIM RESTAURANT

Type of cuisine: International

Multipurpose restaurant, located on P12 floor. Features international cuisine, and specialises in both intimate dining and group events.

HAJAR RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

AL DIWAN TEA LOUNGE

Non contractual photo

Located in the lobby and it is the perfect place to enjoy gourmet teas, coffees, a variety of fine cakes, ice cream and pizza.

Our guest reviews for
Mövenpick Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,934 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,717 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Bad stay.

Customer review rating 0.5/5

Sulaiman A. Friends - 02/05/2021 Confirmed reviews ALL

Since it’s the property belongs to Mövenpick should has at least the minimum standards that applied in other Mövenpick properties around Saudi Arabia. We surprised by an issue with bathroom siphon which seams has long time with out periodic maintenance and requested from front desk for support which they came with 30 minutes and solve the issue. Again next morning the issue happened again and they refused to change the room because it’s normal issue that happened for any guest. After long discussion, finally they provide another similar room. However, it’s was a disaster stay and experience for us which I’m totally sure me and my colleagues they will not come again and they will not advise anyone to try Mövenpick. It’s make bad customer experience and I will be remember this forever. Thanks a lot Mövenpick for this experience.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Good hotel

Customer review rating 4.0/5

Anonymous Families - 02/05/2021 Confirmed reviews ALL

No parking for the car and it takes 1 hour , I suggest you have private parking

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Well located bad smell

Customer review rating 2.5/5

Amal Solo - 26/04/2021 Confirmed reviews ALL

The room and the bathroom need to be clean deep clean the smell of fungi all over the hotel it is a good aportunity now with few people the cleaning is easier with no frish air in the room is soon bad smells and feeling of the fungi is the worse

Dear Amal A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Alhasawi

Good stay

Customer review rating 3.5/5

S. A. Couples - 26/04/2021 Confirmed reviews ALL

I have been. Regular guest in movenpick. The location is good and staff is welcoming. One of the room cleaners Saiful was very nice and helpful. Suhoor served was much below the basic quality. I had to buy food from outside. The suhoor served was that bad. The lamb and fish served has bad smell and taste. I took one bite and left the food. Pls respect Ramadan and serve good food

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Excellent

Customer review rating 4.5/5

Aa Couples - 24/04/2021 Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Nice atmosphere and welcoming friendly staff

Customer review rating 4.0/5

Mohammed A. Families - 21/04/2021 Confirmed reviews ALL

I have stayed 3 nights with this heltel in makkah and had a very nice experiance the food the staff (reception, room service, guest services) are welcoming and very nice to my and my family

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Families - 21/04/2021 Confirmed reviews ALL

It was the best experience, I really enjoyed the stay. Thanks alot for the great hospitality Thanks

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Nice stay

Customer review rating 5.0/5

Fuad A. Friends - 18/04/2021 Confirmed reviews ALL

it was vert good experience. Thanks for all the staff especially Mr Albishi he was very professional and very kind person.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager
Customer review rating 3.0/5

Muhammad Couples - 18/04/2021 Confirmed reviews ALL

It was just Ok

Dear Muhammad K., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good stay

Customer review rating 4.5/5

Sarah Families - 18/04/2021 Confirmed reviews ALL

It was a calm and relaxing stay. Room service was perfect.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Perfect location and nice today

Customer review rating 5.0/5

Waleed Solo - 17/04/2021 Confirmed reviews ALL

Nice and clean hotel. Very close to haram. Good staff and service crew. Received excellent service from Saiful. I will definitely stay there again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Okay

Customer review rating 3.0/5

Aljohara Families - 17/04/2021 Confirmed reviews ALL

The room had old TV and mini fridge, didn’t feel like 5 star hotel. The room service was very quick compared to other hotels in the same area The price of the room was good

Dear aljohara A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay

Customer review rating 5.0/5

Sawz Families - 16/04/2021 Confirmed reviews ALL

was wonderfull and helpfull staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager
Customer review rating 4.5/5

Irfan A. K. Solo - 14/04/2021 Confirmed reviews ALL

Short stay but it was excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Not satisfied with the level of services

TripAdvisor rating 3.0/5

Passport60706184097 03/03/2021 TripAdvisor review

I was applying for upgrade through online application to be charges something around SR 169. To my surprise when arriving to hotel, the receptionist informed me that this is not going to happen because I didn't reply to the e-mail while the e-mail was saying clearly that the acceptance of upgrade will be subject to availability of suite. I am totally unsatisfied because the answer of receptionist was lack of knowledge.

Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Visit to Makkah

TripAdvisor rating 3.0/5

MohamedShamaa 03/02/2021 TripAdvisor review

Hotel in general is ok, food quality and tasty was below expectations All The plumbing work in the bathroom, the room, and the air conditioning in the room were broken down and were not repaired until the second day after several complaints to the hotel management. During my booking i used 4000 points from my award points but unfortunately during checkin i paid all the amount without cutting the amount of 80 € related to the 4000 points

Dear Mr.Mohammed, Thank you for bringing this to our attention; and we would like to apologize for the inconveniences you faced during your stay. This issue has been forwarded to our accounts department and the amount of SR.366.66 (4000 points) will be refunded back to your account, kindly check your email inbox for more details. Thank you Ahmed Al Hasawi Asst. Front Office Manager

The Perfect Spot for a Spiritual Journey

TripAdvisor rating 4.0/5

LAILA A 11/01/2021 TripAdvisor review

Very good hotel. Rooms are very clean and comfortable. All staff are friendly and professional! A big shoutout to Mr. Faisal Al- Otaibi and Saad in the front desk for their professionalism and hospitality! I would highly recommend this place to anyone looking for the perfect spot!

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Enjoyable stay

TripAdvisor rating 5.0/5

Amr s 27/01/2020 TripAdvisor review

The hotel is very clean, the food is good and the service is very good except for the process of check in and check out they take very long time. Its location just close to Haram is amazing. I always stay there and will continue going there.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Adel Baha Guest Relations supervisor Mövenpick Hotel Residences Hajar Tower Makkah

A+

TripAdvisor rating 5.0/5

shafi2020 Solo travel - 18/01/2020 TripAdvisor review

As my opinion this is one of the most excellent hotel in Mecca for them who visit to perform hajj or Umrah. Everything is perfect. Only to minutes to heram sharif. All needs to know that Movenpick hotel in clock tower

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good Experience

TripAdvisor rating 4.0/5

adnan39862020 Family - 07/01/2020 TripAdvisor review

I would have given 5 stars if I could see smile on the reception staff. They seem to be very serious and way of communication was also without any gestures. A little bit of smile and polite communication can make a difference.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

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