Mövenpick Makkah 5 stars

Customer review rating 4.3/5 2,520 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mövenpick Makkah
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+ 18 Services

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • MassagePaying
  • Services for children
Information message

Hotel location

Mövenpick Makkah

P O Box 17700 Abraj Al Bait
Makkah 21955
Near King Abdul Aziz
21955
makkah
saudi arabia

Tel: +966125717171

Fax: (+966)12/5717100

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTL At 100km / 62 miles

GPS :21.419114, 39.824608

Our accommodation(s)

A great location just steps from the holy Kaaba, make our 5-star rooms and suites at Mövenpick Hotel & Residences Hajar Tower Makkah a popular accommodation choice for Makkah pilgrims. Our 1,027 air-conditioned rooms have magnificent views We have 92 Classic Rooms, 125 Deluxe Suites and four Royal Suites with oriental designs and furnishings, spread over 31 floors. All rooms feature an LCD TV with more than 80 international channels, complimentary WiFi Internet access, in-room safe

Classic King

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic 3 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities

Classic Twin Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Haram View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Kaaba View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

AL FIRDAOUS RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

HAJAR RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

AL NASIM RESTAURANT

Type of cuisine: International

One of two main dining restaurants. Located on P13 floor for up to 300 guests, offering International Cuisine.

AL NAIM RESTAURANT

Type of cuisine: International

Multipurpose restaurant, located on P12 floor. Features international cuisine, and specialises in both intimate dining and group events.

AL DIWAN TEA LOUNGE

Non contractual photo

Located in the lobby and it is the perfect place to enjoy gourmet teas, coffees, a variety of fine cakes, ice cream and pizza.

Our guest reviews for
Mövenpick Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,520 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,706 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantastic

Customer review rating 4.3/5

Kenza Families - 28/03/2020 Confirmed reviews ALL

Staff and SouprAllah the Kaaba view

Customer review rating 4.3/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Very good stuff especially those in the second restaurant

awesome

Customer review rating 4.3/5

Mohamed A. Friends - 21/03/2020 Confirmed reviews ALL

:It was pretty good, and we spent very nice days there. I hope we will be able again to join.

Well located ..good stay

Customer review rating 4.3/5

Hanan A. Families - 20/03/2020 Confirmed reviews ALL

Very near to el haram ..clean rooms with partial kabaa view..small room for four persons..walls not sealed you can here persons talking in next room

Customer review rating 4.3/5

Tahir Families - 20/03/2020 Confirmed reviews ALL

Rooms weren't at standard as the same ratings hotel in everywhere else I could hear people talking in their rooms on both sides of my room even whispering can be heard I'm sorry I wouldn't recommend any one to stay in this hotel

Good location

Customer review rating 4.3/5

Aminu I. S. Solo - 18/03/2020 Confirmed reviews ALL

People was so kind in this hotel.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good Stay

Customer review rating 4.3/5

Wael I. Families - 15/03/2020 Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Well located and clean

Customer review rating 4.3/5

M. I. Solo - 15/03/2020 Confirmed reviews ALL

It was a great experience staying at the hotel suite. It was clean, spacious and absolutely pleasurable. Staff were respectful and understanding. Only drawback: I could get a view of the Haram

ضيفنا العزيز السلام عليكم ورحمة الله وبركاته تقبل الله طاعاتكم ونسعد دائما بوجودكم فى فندق ورزيدنس موفنبيك هاجر مكه . نشكر لكم وقتكم الثمين داعمين فندقكم المفضل بإستكمال الإستبيان وإنه ليسرنا ان نعلم بانكم قد إستمتعتم بطيب الإقامه بفندق ورزيدنس موفنبيك هاجر مكه . نتمنى ونسعد بإستضافتكم وندعوا الله أن تكرر الزياره كرات ومرات . شكرا ولكم منى التحيه احمد الحساوي مدير خدمه العملاء
Customer review rating 4.3/5

Haitham Couples - 13/03/2020 Confirmed reviews ALL

Excellent customer service

Good stay

Customer review rating 4.3/5

S. M. A. S. Couples - 01/03/2020 Confirmed reviews ALL

Everything is in order , reception , house keeping and restaurant are perfect, my profound gratitude to all staff members

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Great location

Customer review rating 4.3/5

Ebraheem A. A. Families - 25/02/2020 Confirmed reviews ALL

Right across the masjid

Dear Guest, Thank you for sharing your feedback following your most recent stay with us at Mövenpick Hotel Residence Hajar Tower Makkah The team have tried to accommodate your requests and please be assured that we have tried our level best to make your stay most enjoyable however it saddens me to know that during your recent visit you did not experience the usual Mövenpick Hotel Residence Hajar Tower Makkah standard of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Mövenpick Hotel Residence Hajar Tower Makkah. Kindest regards, A. Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good Stay

Customer review rating 4.3/5

Mohammed B. Families - 23/02/2020 Confirmed reviews ALL

very satisfied , I would only recommend them to change their breakfast Menu because it's very repetitive

ضيفنا العزيز السلام عليكم ورحمة الله وبركاته تقبل الله طاعاتكم ونسعد دائما بوجودكم فى فندق ورزيدنس موفنبيك هاجر مكه . نشكر لكم وقتكم الثمين داعمين فندقكم المفضل بإستكمال الإستبيان وإنه ليسرنا ان نعلم بانكم قد إستمتعتم بطيب الإقامه بفندق ورزيدنس موفنبيك هاجر مكه . نتمنى ونسعد بإستضافتكم وندعوا الله أن تكرر الزياره كرات ومرات . شكرا ولكم منى التحيه احمد الحساوي مدير خدمه العملاء

Excellent location and great stay.

Customer review rating 4.3/5

Umar K. Couples - 22/02/2020 Confirmed reviews ALL

Very friendly staff from reception to dining hall and everyone great team. Especially Aurangzeb and his team and Farhad and his team.

ضيفنا العزيز السلام عليكم ورحمة الله وبركاته تقبل الله طاعاتكم ونسعد دائما بوجودكم فى فندق ورزيدنس موفنبيك هاجر مكه . نشكر لكم وقتكم الثمين داعمين فندقكم المفضل بإستكمال الإستبيان وإنه ليسرنا ان نعلم بانكم قد إستمتعتم بطيب الإقامه بفندق ورزيدنس موفنبيك هاجر مكه . نتمنى ونسعد بإستضافتكم وندعوا الله أن تكرر الزياره كرات ومرات . شكرا ولكم منى التحيه احمد الحساوي مدير خدمه العملاء

Except service, every thing is good

Customer review rating 4.3/5

Mohamedabdelhamed Friends - 22/02/2020 Confirmed reviews ALL

Too late for servings

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Great customer service

Customer review rating 4.3/5

Sumera J. Families - 11/02/2020 Confirmed reviews ALL

Customer service is great. Enjoyed our stay.

Excellent location

Customer review rating 4.3/5

Abd R. Families - 11/02/2020 Confirmed reviews ALL

It was a great stay, except few things that bothered... No bathroom slippers were provided, or comb or toothbrush kit as per the 5 star standard. No one answered the call or came to fix the tv. Any ways reception staff and cleaning staff were v polite. Breakfast ok.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Well located

Customer review rating 4.3/5

Safaa A. Business - 10/02/2020 Confirmed reviews ALL

Great and satisfying

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Great location, poor service

Customer review rating 4.3/5

Muhammad A. Solo - 09/02/2020 Confirmed reviews ALL

Was checkin into single bed after i booked and paid for King bed. Was not impressed as i had to fight and argue to provide me the room i booked. Been a long time member and was not expecting to be downgrades.

Dear Muhammad A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.please note that your room was upgrade to suite room that is no downgrade Sincerely, Ahmed Al Hasawi

Enjoyed my stay

Customer review rating 4.3/5

M. S. Solo - 09/02/2020 Confirmed reviews ALL

The front desk employee succeeded in upgrading my reservation through a misunderstanding. I was asking for an extra night and instead of clearly stating that I can not get an extra night, he started talking about the upgraded room. This gave m the wrong impression that if I upgrade I can get an extra night. After I agreed to upgrade, he stated that I can not get the extra night.

Comfortable stay

Customer review rating 4.3/5

Sadek M. Families - 09/02/2020 Confirmed reviews ALL

Excellent service

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

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