Madinah Mövenpick Hotel

Madinah Mövenpick Hotel

Customer review rating (ALL Rating) 4.2/5 219 reviews

ALLSAFE approved hotel

Madinah Mövenpick Hotel
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Description

Hotel extras

  • Near Al Rawda Al Sharifa and Al Baqie

  • Direct access from hotel to mall

  • A selection of luxurious suites

  • Free Wi-Fi at the business centre, lobby and rooms

  • Few minutes of drive to madinah train station

Our accommodation(s)

Hotel location

Madinah Mövenpick Hotel

Abi Sayeed Al Khudri Street, Behind Shariah Court, Post Box 1582
41441 MADINAH AL MUNAWARAH
Saudi Arabia

Fax: +966 14 818 5555

  • By plane

    MOHAMMAD BIN ABDULAZIZ At 13km / 8 miles

GPS:24.46374, 39.611756

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel
  • Flipchart

  • Audio and video equipment

  • Podium

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our guest reviews for
Madinah Mövenpick Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  219 reviews

TripAdvisor Rating  4.0/5  766 reviews

Certificate of excellence 2022

Well located, restaurant and reception have huge disconnected.

Customer review rating 2.0/5

Sam Families - Confirmed reviews ALL

Reception and restaurant have huge disconnect. They are relying on a system that is poorly designed.

Dear S. Said, Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Average stay in Madinah hotel. Nothing special. But good.

Dear Daniel M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Balanced

Customer review rating 2.5/5

I. Couples - Confirmed reviews ALL

I first visited Madinah Moevenpick in 2010 been in the hotel almost every year and sadly seen its decline. It has aged and at best currently be the end of a 3 star hotel. The staff are committed ( some been there since) but things have changed. The rooms, the food the lifts, the carpet and furniture stains, everything was a far cry from its former status. I won't be writing this if it were for another website. I feel the Swiss management can turn this around and with the branding lift it up to its former glory. You spend money to make money. The staff are hard working and commited but there are too many patch up works. It would be patronised but with better hotels nearby and at a lower price it might decline into oblivion.

Dear I. Isiaq, Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Stay

Customer review rating 4.0/5

Yusuf Couples - Confirmed reviews ALL

V Friendly and helpful at reception, Arab brother at the hotel reception who checked us in afternoon 2 - 3pm afternoon shift. Amazing and very friendly man.

Dear Yusuf B., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service and breakfast

Customer review rating 5.0/5

Muhammad S. Families - Confirmed reviews ALL

Very cooperative staff and good services at all levels plus free parking

Dear Muhammad Abdullah S., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is not clean or modern and furniture are old . Bad smell in bathroom and in the corridors

Dear Khatib M., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Stay

Customer review rating 5.0/5

Tajuddin M. Families - Confirmed reviews ALL

The hospitality in this hotel has been nothing short of “Service Excellence”. The rooms are spacious, clean and super comfortable. My Family really enjoyed your hotel and thought it was the perfect venue. Walkable distance to Masjid-e-Nabavi. If Allah SWT wills, I am sure we will be back again.

Dear Tajuddin M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is good.

Customer review rating 4.5/5

Aisha Business - Confirmed reviews ALL

The top floors of the hotel need to be refurnished, also carpet and curtains are very old. But overall it was clean

Dear Aisha A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Ghassan S. Families - Confirmed reviews ALL

The hotel is well located and the rooms are spacious. The breakfast and parking are plus points.

Dear Ghassan S., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, but check in time is very late

Customer review rating 4.0/5

Ahmed A. Friends - Confirmed reviews ALL

Good location, but check in time is very late

Dear Ahmed Hamed Haddad A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, helpful staff

Customer review rating 4.0/5

Aslam Solo - Confirmed reviews ALL

I stayed for two nights the first night in a single (1 bed ) room, which was rather small and so was the bathroom. The second night was in a double ( 2 beds ) room which was much larger and the bathroom was also bigger and better and with a bathtub. Very close to Haram specially for men, only a 5 minute walk. Since women have to go to door 29, it'll probably take them 10 minutes. Very good and helpful staff at the front desk. Special thanks to Mr. Hossam, Muhammad and Motaz. Housekeeping staff was attentive. Breakfast was average. WIFI was slow but it was probably because the hotel was completely full.

Dear a M., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Moayad Z. Families - Confirmed reviews ALL

Nice staying in such hotel. You need to renew the furniture and decorations. Room service must be at higher level. Hope to see new service in my next trip.

Dear Moayad Aabdulhadi A., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Bad

TripAdvisor rating 1.0/5

ahmadzeyad2022 Business - TripAdvisor review

Terrible stay, old furniture, not clean, no service. I had to ask them to change the bed sheets and the blanket. Booked the room with breakfast through Accor application while checking in there was no breakfast included.

Dear Guest, We thank you for your stay at the hotel and we also thank you for your comment & We apologize to you for the problem you encountered, and we will do our best to solve the problems faced by our valued customers Thank you for your evaluation and we hope you will visit us soon

Nice and clean rooms but not ready to be an Accor hotel

Customer review rating 2.5/5

Arif Families - Confirmed reviews ALL

We stayed at this hotel for 2 nights and while the room (Family suite with 2 bed rooms) was really nice and spacious, the hotel's guest management has a long way to go before being up to standard set by the Accor chain. For example, despite checking in online well in advance and arriving well after the normal check in time, we had to wait an hour before the room was ready. Also, we booked 2 rooms and requested via multiple emails for the rooms to be either adjacent or close to each other but we ended up getting rooms on two different floors. When enquired, the guest relation management informed us that the hotel had been busy and if we didnt want the room they would gladly sell the room to someone else. Also, the hotel doesnt reply to any emails!!!

Dear Arif S., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

poor service

Customer review rating 2.0/5

Saif K. Families - Confirmed reviews ALL

Room no. 910,710 and 723 were not ready upon arrival on March 14,2022. Manager could not arrange rooms in the same floor or near by. No email reply received from the hotel so there was no way for prior communication. Some tool received welcome coffee fruit buskets without having family suite where as we didn’t receive anything. No room service came to clean room for 2 night stay.

Dear saif k., Thank you for taking the time to tell us about your experience at the Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was well located with good access to the mosque. The service was excellent at the desk and they helped me when I had issues with my tawakkalna app. The room was large and spacious although slightly dated and some bits were dusty. Overall however it was a good stay.

Dear Mohammed Nihal K., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Near By

TripAdvisor rating 5.0/5

GrandTour438794 Solo travel - TripAdvisor review

The rooms were clean, very comfortable, and the staff was amazing. They went over to help make our stay enjoyable. I highly recommend this hotel for anyone visiting madinh I had a wonderful experience

Dear Guest, We thank you for your stay at the hotel and we also thank you for your comment that supports the work team to receive you in the optimal manner in the coming days. Thank you for your evaluation and we hope you will visit us soon

Customer review rating 5.0/5

Rali R. A. Families - Confirmed reviews ALL

The room was very comfortable the the service was outstanding

Dear Rali Rumana a., We very much appreciate your comments regarding your stay at the Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A relaxing stay

TripAdvisor rating 4.0/5

Gubran K Business - TripAdvisor review

I did enjoy my stay even for 1 night, the hotel makes sure to cater most if not all your requests. Brearkfast was nice, but I always prefer the Movenpick buffet. Location on GPS should be corrected ASAP , as it keeps on showing hotel in remote area.

Dear Gubran, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Khader Dakkak General Manager hb4m4-re1@accor.com

Naushad

TripAdvisor rating 5.0/5

naushadahmed1982 TripAdvisor review

Hospitality is very good. I reached at morning but they compenseted us with early checkin room as i travelled with my family and kids from dammam Enough breakfast including most of the things. Neat and clean envoirement

Dear Naushad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Khader Dakkak General Manager hb4m4-re1@accor.com

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