Mövenpick Marrakech 5 stars

I give my experience has Diamond member. I stayed with my wife begin December 2019 and end January at Movenpick Hotel in Marrakech and where very satisfied about the quality of the hotel and the excellent service. Mrs Nada Zouhair, guest manager was very helpful and very professional with us during our second stay to make it as much as possible very confortable to my wife and myself. Mr Mohsinne, (Reception) and his colleagues Mrs Laila and Mr Said where also very professional and helpful. The diner and food at the restaurant was excellent and the staff. We had the same experience during our lunch at the restaurant Jamra . My congratulations to Mr El Antaki, Director and Mr El Messober, Maître d’hotel. Breakfast could in some way a little bit extended regarding the choice. The room was very clean. The wifi worked this time very good in the room. I’m travelling almost every month to Morocco for my work and it’s was the first also second time that I choose to stay at the Movenpick in Marrakesh. I was surprised about the quality of the hotel and the excellent service by the staff. My thanks to the complete Staff!

Professional staff and pay attention to details they are welcoming and warm, thank you abdellah and all the team, très jolie hôtel avec une piscine amazing décoration as well, très bien placé, près de palais congrès

This was a return visit for us and once again Service at breakfast, pool, lunch and dinner was good. With special mention to Anas at the pool and Brahim at breakfast. Front of house service during our stay was very poor. The TV in our suite did not work. We spoke to staff 8 times regarding this issue and asked for Management to call us back. We did not receive a call back and the TV was never fixed.

Overall, I had a great time. However, one night I nobody from room service or guest services was answering. The phone stopped working and when I called guest services from my cell phone to alert them, nothing was done.

I did not enjoy my stay here. My interactions with reception were disappointing. They were at times rude and condescending. My room key stopped working multiple times. The front desk said I should just come to them every time I reenter the hotel so they can activate my key again (not normal). There was always a long wait at reception. My friend tried the spa and had a very bad experience. The only think I liked here was the breakfast.

The service from all the staff was amazing The New Years Eve Gala Night was absolutely fabulous. The entertainment and decor of the ballroom was exceptional. We would definitely return fro New Year celebrations next year.

The hotel room was full of smoking odeur, the corridor at one accasion was full of marijuana smoke odeur. We were with our kids of 13, 9 and 7 so that was not appreciated. On the other hand the hotel was too expensive compared to the value we received from it. I think the hotel needs to be renovated and cleaned better, until then it has to be downgraded. I will not be back and I will not recommend it, unless a serious improvement has been implemented.

The website says rooms are air conditioned.Our room was not air conditioned and after asking multiple times we were finally given a fan which was very loud and also broken (front of it came off). Check in took a very long time as well. I realize the hotel is busy with it being New Years, but I was not overly impressed with the hotel especially for the $ spent.

Hotel look dirty and old. Air in rooms didn’t work. We called 3 times and nobody showed up to help. Not really a 5 star property

Our stay at the Movenpick Marrakech is luckwarm, we needed to wait at the reception, you start a check-out process, you're checking your bill and the employee left without saying anything. At the restaurant you wait to receive menus and order food. We call the concierge to pick up luggages and nobody came. At the SPA the reception quality is very poor and doesn't give desire to book something, the man at the reception just told that it was fully booked and didn't try to purpose me an alternative, result: I have been to another hotel to do a spa treatment, which is a shame. There are still a lot of improvements to do concerning the service and the customer experience overall. On the other hand, the houskeeping team is really helpful and always concerned with our requests. The rooms are really clean and nice. The bellmen also have good service and equipment in the hotel is good. I hope this will help because there is a high potential that is not for the moment exploited.

The staff is really friendly and hopefully. Zafa at the front desk was very nice and helped us a lot with an issue with the air conditioning of our room. Also the staff at the breakfast is excellent. All of them are very nice and helpful.

Room need to be refurbished

Excellent service, very polite staff and amazing place to stay ; not far from centre and other tourist attractions. The only bit of issue is as it's so popular it gets very crowded at breakfast.

Worst hotel ever

Beautiful hotel with everything you need to enjoy the stay excellent service every where.Staff always ready to please to help. Restaurant same thing excellent personel specially our waitress Leila Large and confortable bedroom little remarks immediately fixed thanks to hanane ,Amina and Radija A big thanks to Mr Said for the coordination and make our stay a real pleasure