Mövenpick Marrakech

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Mövenpick Marrakech

Customer review rating (ALL Rating) 4.4/5 789 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Marrakech city centre, L'Hivernage district

  • Contemporary oasis setting

  • Three restaurants and bars

  • Direct access to the Palais des Congrès Marrakech

  • Spa, heated swimming pools, Yoga Studio and kids club

Hotel location

Mövenpick Marrakech

Avenue Mohammed Vi Hivernage
40000 MARRAKECH
Morocco

Telephone +212 5243-39100

Fax +212 5243-39110

Contact email

  • By plane

    MENARA At 4km / 2.49 miles

GPS:31.6244222, -8.0157307

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Palais des Congrès has the right space for all events! Incredibly versatile, our different rooms cater to all activities. Three levels can accommodate special events, receptions, congresses, conventions, gala dinners, exhibitions, the list goes on. Tidsi Rooms are located on the 1st floor of the Main building of the Hotels and offer small by VIP meeting spaces.

Room descriptions and layouts

9 

meeting rooms

From 1 to 2,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mövenpick Marrakech

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  789 reviews

TripAdvisor Rating  4.5/5  2,737 reviews

Very good stay

Customer review rating 4.5/5

A. B. Families - Confirmed reviews ALL

Good experience - Very well located in Marrakech - Comfortable rooms Excellent Yoga center and very good fitness center

Dear Mr B. Allam, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Also, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech . Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Terribly outdated

Customer review rating 1.5/5

Aziz Families - Confirmed reviews ALL

It’s supposed to be a five star hotel Mövenpick Marrakech. It’s not even close to a four star hotel! I’ve been fooled into believing this seeing the pictures and all. The lounge beda by the pools were all broken. Not enough shades to protect my two kids from the sun. The fourth day of our stay I had enough and complained to the manager Khalid (manager service). He listened and got my complaint and tried to mend the relationship by offering me a 50% discount on my last day. I paid full price for the other days, which is a terrible decision that the General Manager took. Never heard of customer relationship management. The last day of our stay, my kid of 4 years old got hurt and was bleeding. I ran to the reception asking for a bandaid and some disinfectant. After waiting for half an hour, they finally brought a medical suitcase. They opened it and it was half empty and dirty with blood stains all over it. I have the pictures to prove it! I was stunned that a so-called five star hotel didn’t even have protocols set in place for these kind of issues. I yelled tot the receptionist and he acknowledged my feelings. I eventually eventually had to bring my kid bleeding in the night to the nearest pharmacy to get him treated. Just terrible! I actually want Mövenpick to contact me and set this straight!

Dear Mr e., We were very disappointed to read your experience during your stay in our Movenpick hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We regret your disappointment with the condition of the poolside loungers and would like to inform you that we are in the process of refurbishing all the poolside furniture to ensure the utmost comfort for our guests. Also, we have taken good note of your comments and are truly sorry you did not feel attended enough when your child was injured, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Very bad experience

Customer review rating 0.5/5

Mourad Families - Confirmed reviews ALL

Our booking included diner, but we are surprised that we should pay for water!!!! Poor quality of food at diner Rooms are not well maintened, we have to request many time to have towels, hair dryers. I have stayed in Movenpick in many countries but this time I'm disappointed

Dear Mr H., We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Good all round hotel

Customer review rating 4.0/5

Dave Couples - Confirmed reviews ALL

The Movenpick is very convient to the airport, Central to City and shops and main tourist sites. Comfortable, friendly and welcoming with great customer service. Great breakfast and front office staff who go out if their way to help.

Dear Mr Singh B., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech . It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Would not recommend

Customer review rating 0.5/5

Luke Couples - Confirmed reviews ALL

This hotel has be in disrepair so much so that our AC unit wouldn’t. After several calls and speaking with the in-house repair and maintenance crew the issue was still not corrected. During checkout the reception desk staff proceeded to make excuses on how the system actually works. I’ve managed construction projects for over 20 years and what was described is absolutely false. Would not recommend this hotel to anyone.

Dear Mr R., We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Please accept our sincerest apologies for the imperfections you describe in your review because of the air conditionning, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests. Nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Marrakech. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Beautiful hotel but variable service quality

Customer review rating 3.0/5

M Families - Confirmed reviews ALL

Great pools and gardens But waiting times at reception we’re awfully long each time. Sunbeds and loungers at the pool were in a poor state of repair and staff were reluctant to help find mattresses for these which were often missing. Bar staff was very inattentive and one evening we were even told in the restaurant that we would have had to reserve upfront and can‘t have a table. When we asked at reception about other nearby restaurants they said this was not correct and we then got a table straight away. Reception/concierge Information about good day trips from Marrakech was also very limited - I would expect more from a 5star hotel. Similarly, the breakfast buffet was not up to expectations for this category of hotel - hardly any fresh fruit, strangely some guests got a lot of attention from the staff whereas we didn‘t and were once told that all tables in the sun were already reserved - we had no idea that they even could be reserved. Room was super clean every day

Dear Mr G., Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Movenpick . It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Also, we regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. On the othe rhand, we are pleased to read that you found your room comfortable and clean everyday. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Customer review rating 2.0/5

Natasha A. Couples - Confirmed reviews ALL

It was ok. Check in was lengthy some confusion over the airport transfer we had booked. We have been charged twice for this (didn’t notice on checkout) and since contacting hotel have heard nothing. We’ve had better customer service.

Dear Mrs A., Although we sincerely regret your disappointment with your stay in our Movenpick Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Also, we have forwarded your comment to or room division department in order to check the final bill paid before your check out, they will get back to you sooner. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that The Movenpick Marrakech will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Fantastic Stay!

Customer review rating 4.5/5

Vicki Couples - Confirmed reviews ALL

We spent 4 nights here and the staff absolutely make this hotel. We had a lovely room overlooking the pool and gardens and spent a lot of time at the poolside. Breakfast was excellent and we had lunch a couple of times at Manso. Would definitely return!

Dear Mr s., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We also greatly appreciate your feedback on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Great stay at the Movenpick Marrakech

TripAdvisor rating 4.0/5

MPDave2022 TripAdvisor review

We just got back from a 7 night stay at the Movenpick. A great property with excellent facilities. Even when busy - the service was great and the staff very pleasant and helpful at all times. We were particularly impressed at the great service we got from the front desk team - Mohssin and Sohail were brilliant and went out of their way to make sure any questions were quickly addressed. The breakfast was also great, with a wide selection of options. The restaurant staff and particularly Naima were wonderful. Naima is so nice, pleasant and helpful - we looked forward each morning to seeing her. She's a true asset to the hotel. Overall a great stay and we are already planning to return next year. Thanks Movenpick - see you soon.

Dear Madam, Sir, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Well located

Customer review rating 3.5/5

He Friends - Confirmed reviews ALL

The bed are too soft and need to be replace. The amAC was not properly working.

Dear Mr E., We would like to thank you for your preference in selecting our Movenpick hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . Also, we regret your deception with the bed, we have shared your remark with our housekeeping department for a future revision. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Poorly maintained, poor service

Customer review rating 1.5/5

Daniel Couples - Confirmed reviews ALL

The hotel is not well maintained. All loungers by the pool are broken. Daybeds don’t have shades anymore. The service quality is insufficient and unworthy of a hotel of this category.

Dear Mr F., Although we sincerely regret your disappointment with your stay in our Movenpick Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Food leaves it down

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely staff, pool area great,, bedrooms nice, cleaned well

Dear Mrs L., Firstly we would like to thank you for choosing our Movenpick hotel for your holidays in Marrakech as well as for your kind review, all of your kind words about your stay with us are great to hear. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Finally, we are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Bets regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Excellent stay great staff

Customer review rating 4.5/5

Zeev Families - Confirmed reviews ALL

A wonderful family resort, has everything you expect and more, friendly staff.

Dear Mr R., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your holiday expectations. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Customer review rating 4.0/5

Mari Couples - Confirmed reviews ALL

Overall it's the best hotel in Marrakesh below 600 euros/night. But our room was a bit used - the door to the bathroom was swollen with dampness. The pannel that covers the bathtube felt on my foot. And the door to the room wasn't clean.

Dear Mrs I., Thank you for the time you spent to share your feedback on your recent stay at our Movenpick Hotel, to be considered as one of the best hotels you stayed at is certainly high praise. On the other hand, we do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

The staff is very helpful and polite

Customer review rating 4.0/5

Marie B. Families - Confirmed reviews ALL

Hi the first room we’ve been allocated wasn’t working well, the heater completely destroyed and was making an awful noise, we complain from the first moment, at the beginning they just sent someone to fix the heater, but that issue is actually well know by the hotel and they didn’t do anything before we arrive to fix that. The pipe/vane is broken, so you need to change the Vane or don’t book this 4210/4212 rooms please. Thank to your staff who after 2 days of complaining realise we had a very problem, and my old grandma started to be sick to don’t be able to have a heater on knowing the weather was cold and rainy. So after 2 days, the incredible Hanane at the reception finally changed our rooms, and find us the perfect location to enjoy the need of our holidays. The room of the hotel needs seriously to be fixed because the reception the swimming pool and the Staff are amazing, especially the staff. Everyone is so kind, they give you the little plus that you can’t find anywhere, the staff is the reason we will be back. The restaurant is a good quality, the food is excellent, we stayed 3 evening to enjoy the F’tour, was so good. Thank you to hire such a beautiful staff in Movempick, but please fix the rooms, even the one we had after was having many little issues. If you want to know more details let me know, the list is long. Thank you x

Dear Mrs B., We greatly appreciate the time you spent to review your recent experience in our hotel, at The Movenpick Marrakech we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. On the other hand, we would like to thank you for pointing out the efficient service you received when reporting the issue in your room and we sincerely thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Great staff, good location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Everything was perfect

Dear Mrs K., First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Marrakech . We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Excellent location

Customer review rating 4.5/5

S. Business - Confirmed reviews ALL

Confortable room Rich and diversified breakfast Excellent quality/price rating

Dear Mr S., First and foremost we would like to thank you for the praising review you shared following your recent visit to our Movenpick hotel and are delighted to read that we were able to match your expectations. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

Good Stay

Customer review rating 5.0/5

Rachid A. Families - Confirmed reviews ALL

Very kind and welcoming stuff, the food was great, we really appreciate the very good services as Mr Moulay Youssef and his team, Mrs Jihane. my daughter enjoyed the kids club and we would like to thank the whole team (Nezha, Touria, Meroua,…) and special thank to Mrs Douaa. Thanks to all MOVENPICK Marrakech team

Dear Mr A., Thank you for reviewing your recent stay in our Movenpick Hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nada ZOUHAIR PA to GM and Guest Experience Manager

A place to rediscover yourself

TripAdvisor rating 4.0/5

tassign0n Business - TripAdvisor review

Perfect balance between work and leisure if you are on business trip. Perfectly relaxing if you want to forget business and only think leisure. If you really want to discover Marrakech, do it from Mövenpick Hotel.

Dear Tassign0n, First and foremost we would like to thank you for choosing our hotel for your visit to Marrakech and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Nada ZOUHAIR

Amazing stay

TripAdvisor rating 5.0/5

rouba h Families - TripAdvisor review

Professional staff and pay attention to details they are welcoming and warm, thank you abdellah and all the team, très jolie hôtel avec une piscine amazing décoration as well, très bien placé, près de palais congrès

Dear Rouba h, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We will certainly not fail to convey your very kind compliments to all of them and Abdellah in particular. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nada ZOUHAIR

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