Movenpick Casablanca 5 stars

Customer review rating 3.8/5 1,068 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Movenpick Casablanca
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+ 22 Services
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Hotel extras

  • Within the business district close to the Medina

  • Modern and contemporary design

  • Exclusive hotel car parking available

  • Large variety of reception and meeting spaces

  • Luxury rooftop outdoor swimming pool & spa

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Movenpick Casablanca

Rond Point Hassan II Casablanca
20070
casablanca
morocco

Tel: +212522488000

Fax: (+212)522/293080

Check-in from 15h00

Check out up to 12h00

  • By plane

    MOHAMMED V At 35km / 21.75 miles

GPS :33.583635, -7.623772

Your meetings and events

Located in the business district of Casablanca and Old Medina making it the perfect location for holding a conference or social event in the city. Our range of conference and function rooms.provide you the flexibility and choice required when hosing an event. All rooms are equipped with: air conditioning, built-in sound systems and a wide variety of AV equipment. Hotel has on-site car park which provides secure parking for all guests.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Deluxe King

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Deluxe Twin

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic Queen

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Classic Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar
Rooms

Our restaurants and bars

16EME FLOOR

Type of cuisine: International

Breathtaking sunset views of the City of Light, innovative Thai cuisine, a stylish ambience and an extensive menu of wines, champagnes and cocktails. A DJ is on hand to set the mood.

LE CASABLANCA CAFE

Type of cuisine: French

Here you will find a wide selection of great classics of the French cuisine with a twist, and a choice of exceptional wines and cocktails served in a sophisticated yet relaxing ambiance, perfect for a business lunch or an intimate get-together.

Our guest reviews for
Movenpick Casablanca

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,068 reviews

Staff was good and helpful looking forward to visit again

Customer review rating 3.8/5

Suneel C. Business - 24/12/2020 Confirmed reviews ALL

Siham she was great I wish her good luck for future . She have good sense of humor and other staff was good thanks so much

Dear Suneel c., We very much appreciate your comments regarding your stay at the Movenpick Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All is perfect

Customer review rating 3.8/5

Mimoun A. Business - 21/12/2020 Confirmed reviews ALL

Room and service was excellent ! I will recommend. I have been advised by Mr Naciri, one of your customer. Very good hotel and staff.

Dear Mimoun A., We very much appreciate your comments regarding your stay at the Movenpick Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not confortable

Customer review rating 3.8/5

Jaume C. Business - 20/11/2020 Confirmed reviews ALL

It was not plesant. The room was dirty, the hotel needs to be reniew.

Dear Jaime C., Thank you for taking the time to tell us about your experience at the Movenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Smells very bad. Poor service.

Customer review rating 3.8/5

Anonymous Business - 18/11/2020 Confirmed reviews ALL

Well located but building getting old and poorly maintained. Room smells very bad. Definitely not a 5 stars standards.

Dear houssem B., Thank you for taking the time to tell us about your experience at the Movenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well appointed hotel+ amenities offered

Customer review rating 3.8/5

Ramón G. Business - 21/07/2020 Confirmed reviews ALL

I was in transit between Tangier & Marrekesh and wanted an over-night stay close to the TGV/ train stations and Mövenpick offered the best deal! The hotel is legendary in its history and certainly is a must visit, if you are visiting the city for the Skybar/lounge on the 16th fl with views for miles + good music and a pool.

Dear Galber R., We very much appreciate your comments regarding your stay at the Movenpick Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A warm welcome to Casblanca

Customer review rating 3.8/5

David Couples - 17/03/2020 Confirmed reviews ALL

Right from the warm and informed reception, the stay was great. The hotel is located to most things both for tourist and business. The Tram made for trips during the stay easy and convenient. The breakfast and pool/bar topped things off.

Dear David R., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Casablanca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saber Mourad

Pas satisfaite

Customer review rating 3.8/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

I’m not having a good réception the house keeping was so low honestly they came to take out our mini bar un the morning they told us to not having a breakfast

Dear Nada D., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saber Mourad
Customer review rating 3.8/5

Alexander 09/01/2020 Confirmed reviews ALL

The restaurant both on floor 16 and 0 are very dirty. Glasses, spoons, table mats are extremely dirty. Dust is everywhere, walls are covered with spilled food. Food selection for breakfast is poor for a 5 star hotel. Executive lounge doesnt really exist. In other hotels executive lounge is a separate room whith unlimited beverages and food. Here its only 1 drink alowed and one meal. They dont know what they are doing. Very disappointed with Movenpick. I thought it will be one of the best but turned to be one of the worst.

Dear Alexnder G., Thank you for taking the time to tell us about your experience at the Movenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.8/5

Salah 06/01/2020 Confirmed reviews ALL

I don’t feel an Accor Gold member !!

Dear Salah, We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Sincerely, fatima chahid front office Manager
Customer review rating 3.8/5

Thomas P. 06/01/2020 Confirmed reviews ALL

effective location and well placed in Casa with good services. Room was good but strangely very warm that we could not reduce the heat.

Dear P., We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Sincerely, fatima chahid front office manager
Customer review rating 3.8/5

Cm J. 05/01/2020 Confirmed reviews ALL

The hotel is convenient, next to a tram-stop, it is one of the few mid-price hotels with a bath in most rooms, and the beds are generally most comfortable. And I personally like the dark timber detailing in the rooms. That there is usually street noise, rooms are a bit tired, the reception area is drab, little things like bathroom fans and bath plugs not working, and noise coming from other rooms, can be tolerated because of these things.

Dear Jons, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Sincerely, fatima chahid front office manager
Customer review rating 3.8/5

Molly J. 05/01/2020 Confirmed reviews ALL

If this was a normal two star hotel, I would say that everything was fine, but this is a Movenpick Hotel chain that does better than fine, and we expected that. We would say our stay was more akin to a Best Western or Holiday Inn rather than a Movenpick. However, we booked Movenpick because we are always impressed by the attention to detail by the staff, excellent service, and delicious breakfast buffet. The staff were not very helpful. It was my birthday, and I wanted a pedicure. Unfortunately, nowhere in the room was there a number to call the salon. So I walked upstairs, and waited over 20 minutes, and no receptionists or staff of the spa appeared. I spoke to someone in the bar, explaining I just wanted to book an appointment. He spoke to someone who was giving another client a massage, and she told me to come back in an hour, I asked if I could please make an appointment, and she said no, return in an hour. I returned in an hour and was told that all the staff was busy and that there was no way they could fit me in today. This experience with the staff and spa was very drastically different than the impeccable service we received at the Movenpick spa on the Dead Sea in Jordan. We ordered room service, but were initially interested in the advert we saw in the elevator (in French) for the New Year's special. I did my best to translate the French, and saw there was a special menu and event happening in the restaurant, but when we called the desk to inquire about it they were very confused, unhelpful, and hung up on us. So we ordered room service, which was disappointing since we chose the Movenpick knowing they would have an event for New Year's eve. The room service was only okay. The first time we put our order through I ordered Moroccan Salad, but they called me back 15 minutes later to say they were out, so we ordered a different salad. The food was only okay, it was definitely not as delicious as the Moroccan food we had been served in other hotels and riads. The fish needed to be cleaned and cooked better, I stopped eating it because I was tired of picking fish scales off my tongue. In addition, we book Movenpicks because we love their breakfasts. The breakfast was only okay. It was much smaller in regards to selections and options, and the food was cold. There were no staff to create fresh pancakes, so I had cold, old ones that had been sitting out. There was no self service stand for coffee or tea, and no waiters came by to offer us any. We were surprised by the lack of service we received compared to the flight attendants who were pampered by the staff. They received fresh coffee in to go cups, and staff magically appeared out of nowhere to make fresh pancakes for them. My husband and I are both teachers, and to stay at a Movenpick is a splurge. Normally we are pampered and fell it is worth the splurge, but this time unfortunately we were not.

Dear Molly , Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Sincerely, fatima chahid front office Manager
Customer review rating 3.8/5

W.h. 04/01/2020 Confirmed reviews ALL

The service I've experienced was overall good but the hotel does need to modernise to keep up with it's time, competition and the 5 stars it claims even if the price must increase to attain that status, it really need refurbishment

Dear H., Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your holiday wishes come true. Sincerely, fatima chahid front office manager
Customer review rating 3.8/5

Anonymous 02/01/2020 Confirmed reviews ALL

Rooftop view not as great as expected, did not enjoy fitness room. The employee at reception during check-in quite unrespectful. Otherwise, it was very good.

Dear Benjamin, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Sincerely, fatima Chahid front office manager
Customer review rating 3.8/5

Salma 02/01/2020 Confirmed reviews ALL

Easy, comfortable stay. Helpful staff that spoke multiple languages and helped arrange transportation. I am very satisfied by this stay.

Dear S., Thank you very much for leaving these wonderful comments on TrustYou, we are delighted that you enjoyed your stay among us. Sincerely, fatima chahid front office manager
Customer review rating 3.8/5

Redha A. 24/12/2019 Confirmed reviews ALL

as the first stay here it was perfect experince

Dear Mr Redha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Saber Mourad
Customer review rating 3.8/5

Anonymous 23/12/2019 Confirmed reviews ALL

Internet connexion not stable during my stay (disconnected each 5 min), unable to work correctly

Dear Andrea, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Casablanca hotel and are delighted to read that we were able to match your holiday expectations. Please accept our sincerest apologies for the difficulties you had with our Wifi service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Saber Mourad
Customer review rating 3.8/5

Serkan O. 22/12/2019 Confirmed reviews ALL

Old hotel and noisy place.

Dear Serkan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Saber Mourad
Customer review rating 3.8/5

Anonymous 20/12/2019 Confirmed reviews ALL

Nice stay, good staff, but the waiting time at the réception is nit normal

Dear Mr h., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Casablanca hotel and are delighted to read that we were able to match your holiday expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Saber Mourad
Customer review rating 3.8/5

Hasnain R. 15/12/2019 Confirmed reviews ALL

I thought this was a 5 star hotel, no where close to it Room was much below par, bath tub was poor and rusty I won't be staying there again

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