Mövenpick Hotel And Casino Malabata Tanger

TripAdvisor rating 3.5/5 637 reviews

Hotel extras

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

ALLSAFE approved hotel

Hotel location

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  637 reviews

Terrible service and poor accommodations - avoid if possible!

TripAdvisor rating 1.0/5

Roy W Families - TripAdvisor review

This is by far one of the worst hotel experiences I’ve ever had, and we’re coming from a 2 star riad with a literal straw mattress. It’s like everyone here has heard of the concept of a hotel, but never seen one. The Plato’s Cave of hotels. None of the staff understand English well, which isn’t a huge deal…except whenever they don’t understand they respond with a “Yes, no problem!” and then simply do nothing instead of letting us know they don’t understand. Upon checkin the rooms were mixed up (we had 2 suites and 2 rooms). No big deal we thought, but that was just the beginning. We booked a suite for us and our kids, we let them know we’d have 4 people in our room. When we saw the couch didn’t pull out, we called down for roll away beds - which took *2 hours* to arrive! But, of course they didn’t have blankets….so we called and asked for some to be sent up. Meanwhile, we tried to order room service - which again for some reason got us transferred 8 times between different people. First we didn’t have a menu - we called down twice but it never came. Then we got disconnected when calling down several times…and then transferred between the front desk and the restaurant - no one seemed to understand how room service works! Ultimately we had to go down and order in person after it was clear ordering on the phone wasn’t going to work. Of course during all of this…the blankets never came. At 10:15 PM, now with kids ready for bed I went down to the front desk to ask for blankets…”Yes, no problem! We’ll send them right away!”. 10:45 - even more exhausted kids - I go down again quite frustrated and the concierge assured me he’s handling it personally…..11:15 still no freaking blankets! I go down again and plead for some blankets so my kids can go to sleep. The concierge assured me “he called them” and I could call back if no blankets arrived. Thankfully, at 11:30 we get a knock at the door! But unfortunately it’s an empty handed porter who is confused about what we’re asking for. I clutch a blanket in my hands and say “Blanket!” Finally, he returned with blankets 10 minutes later and my kids are asleep at 11:45 PM. None of this is to mention 1 of the TVs was non-functional, one of the phones is broken, there is a mysterious entity flying around the first floor (it’s flying to frantically for me to determine if it’s a bird or a bat - either way it’s scared), the hot tub is filthy, and one of my family members has an ant infestation in their room.

Dear Row W, Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata Tanger and for having taken the time to share your feedback on Tripadvisor. Your opinion is constructive and important. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations. We really do aim to deliver the very best of experiences to all of our guests, and we are extremely disappointed to hear that we failed to do so during your stay with us. We consider your review as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. We sincerely hope we shall be able to regain your trust, in order to demonstrate our hospitality and looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger for a positive experience, Very sincerely yours. Alain Rillof General Manager

devoid of any style , warmth or charm.

TripAdvisor rating 1.0/5

Graham333 TripAdvisor review

I'm sure I have stayed in less welcoming places.....though I cant actually remember when. Of the dozen or so staff that I met , only one lady on reception managed a smile and the breakfast team seemed happy to have guests staying at their hotel. The bar staff were surly and uncaring and the whole place is charmless and bland. I understand that its fairly recently been acquired by Accor group......it desperately needs a proper Management team, staff training and an injection of colour / warmth. And in the quiet season is there any real excuse for not fixing the cupboards in the bar which were hanging off......some way to go before they get anywhere near other Accor Group brands , like Sofitel.

Dear Graham 333, Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata Tanger and for having taken the time to share your remarks on Tripadvisor. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet all your expectations: your comments regarding our bar and staff, are capturing our full attention and appropriated actions were be taken in order to avoid such inconveniences in the future. Please accept our apologies for any inconveniences caused to you during your stay. Once more, thank you very much for your review, hoping you will give us another chance in order to demonstrate our hospitality. Looking forward to welcoming you again, Best regards. Alain Rillof General Manager

some AC issues and coslty drinks but otherwise great

TripAdvisor rating 4.0/5

Ian P Solo travel - TripAdvisor review

I could not get the AC to work on full, it was a bit hot in the room. Room otherwise was comfortable. Staff excellent esp in the bar! Drinkks are well overpriced though as is the food. Bar only option if you want to eat at 6. Breakfast was excellent. Recommend

Dear Ian P, Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata Tanger, for having taken the time to share your feedback on Tripadvisor and for recommending our hotel. We are glad to know that you enjoyed your stay and that you had a memorable and positive experience with us. We are happy to read that you highly appreciated our room, the professionalism of our team, our breakfast. We also consider your review as a very valuable document, which helps us to improve on our services and products. We sincerely apologize for the inconvenient caused to your regarding the AC: we have handled your comment and, since, made the necessary corrections. We hope to have the pleasure of welcoming you again to your “home away from home” in Tangier, Best regards. Alain Rillof General Manager

Excellent 👌🏾

TripAdvisor rating 5.0/5

mahao395 Families - TripAdvisor review

Lovely hotel in a great location, close to center and to many restaurants, breakfast was amazing with many options, service was impeccable, staff are very helpful with amazing smile all the time. ❤️❤️❤️

Dear Maha O, Thank you very much for having chosen our hotel and for having taken the time to share your recent experience on TripAdvisor. We are very proud to learn that you were very satisfied by our product and that you highly appreciated our great location, our succulent breakfast as well as the professionalism our Team . Your beautiful impressions count for us and we will share them with all our colleagues who will be encouraged to improve even more. We would like to again thank you very much and looking forward to the pleasure of welcoming you back to the Mövenpick Hotel & Casino Malabata Tanger, your “home away from home”, Very sincerely yours, Alain Rillof General Manager

The room is not clean, the service are not good,

TripAdvisor rating 1.0/5

bendrissn2021 Families - TripAdvisor review

The room is not clean at all, very bad experience, definitely I will recommend it, the smell is very bad , and you have to ask everything for something , they don't put enough water, no tea no coffee and even the bathroom is dirty

Dear bendriss n, Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata Tanger and for having taken the time to share your feedback on Tripadvisor. Your opinion is constructive and important. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations. We really do aim to deliver the very best of experiences to all of our guests, and we are extremely disappointed to hear that we failed to do so during your stay with us. We consider your review as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections. We sincerely hope we shall be able to regain your trust, in order to demonstrate our hospitality and looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger, Very sincerely yours. Alain Rillof General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 92 reviews 8.2/10 Location
  • 265 reviews 4.3/10 Room
  • 227 reviews 6.1/10 Service
  • 112 reviews 4.5/10 Comfort
  • 99 reviews 4/10 Cleanliness
  • 95 reviews 5.5/10 Vibe
  • 74 reviews 5.4/10 Breakfast
  • 55 reviews 5.2/10 Amenities

Powered by Trustyou