Hotel - Mövenpick Residences Nairobi
Movenpick Hotel Movenpick Hotel

Mövenpick Residences Nairobi

4.5/5 268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
    • Swedish
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 17 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Your meetings and events

Our 14 meeting and event rooms, all with natural daylight and high ceilings, come equipped with state of the art functionality.

Mövenpick Residences Nairobi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Zambezi 3 42 m2 2 m 36 20 22 24 30
Turkana 5 49 m2 2 m 50 0 18 30 60
Turkana 1 51 m2 2 m 0 0 18 0 40
Turkana 2 51 m2 2 m 0 0 18 0 40
Turkana 3 51 m2 2 m 0 0 18 0 40
Zambezi 2 51 m2 2 m 36 20 22 24 30
Baobab 2 52 m2 2 m 36 20 22 24 30
Turkana 4 66 m2 2 m 50 0 30 30 60
Turkana 6 103 m2 2 m 60 24 30 60 60
Baobab 1 113 m2 2 m 60 24 30 42 50
Zambezi 1 113 m2 2 m 60 24 30 42 60
Cocktail Terrace 218 m2 4 m 0 0 0 0 100
Almasi 2 268 m2 5 m 200 0 100 100 0
La Mesa 300 m2 5 m 100 0 0 0 70
Almasi 1 440 m2 5 m 480 0 0 300 0
Almasi Ballroom 710 m2 5 m 700 200 200 400 400
Hall of Africa 1,033 m2 4 m 900 0 0 600 500
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, with true African flavour, our 276 rooms, suites and residences offer premium accommodation in Westlands. Superior, Deluxe and Executive Rooms and Suites come with a mixture of city or pool views. All guaranteed to wow our guests.

  • 276 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 1,817 reviews

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 268 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
stephenl809 Business - 27/02/2020 TripAdvisor review
« Excellent stay »

I stayed 5 nights at this location as part of a business trip. The hotel is well located in the heart of Westlands in proximity to a variety of shops and restaurants. The hotel itself is clean and the rooms are spacious and well designed. There is a small but well equipped gym. I didn't use the restaurant so can't comment on the food. What makes this hotel special is the level of service and the helpfulness of the staff. From registration onwards you really have a sense that they are there to make your stay as enjoyable as possible. Each request that I made was responded to with a solution and a smile. This made such a difference to my stay at the hotel.

Amar H. Business - 24/02/2020 Confirmed reviews ALL
« Incredible hospitality »

Amazing hospitality with some staff. Incredible experience and excellent stay overall. Looking forward to another stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We will also let Jacinta know that she made a positive impact on your stay. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Emmanuel K. Business - 23/02/2020 Confirmed reviews ALL
« Good stay »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Julius N. Business - 22/02/2020 Confirmed reviews ALL
« I have been to many hotels in many parts of the world. The Movenpick experience was unrivaled. The facilities and staff are excellent »

As above. I was accorded a very special treatment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi, to be considered as one of the best hotels you stayed at is certainly high praise. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Anonymous Business - 22/02/2020 Confirmed reviews ALL
« Far from attraction »

Was given the wrong room key while arriving at 3 am. Kind staff when needed support. Hotel taxi connections are extremely over priced compared to regular taxi and uber. Site attraction tickets at the hotel are also over priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amina, We have taken good note of your comments and are truly sorry that we did not meet your expectations in terms of check in process, we work daily to provide the best possible service, and we do agree that you should not have been given the wrong key, especially given that it was late at night. We understand that this was frustrating for you and would like to sincerely apologize. We have shared your feedback with our reception team and have put measures in place to ensure this does not recur. We have also shared your feedback regarding the prices with our senior management team for consideration. Thank you again for your feedback and we do look forward to hosting you again for a memorable stay. Yours Sincerely, Carol-Front Office Manager.

F. T. Couples - 22/02/2020 Confirmed reviews ALL

House keeping on 9th floor. The man was making too much noise on 25th February. I checked out early purposely coz of him. He woke me up too early with banging the trolley and doors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We first would like to extend our sincere apologies for the experience you had during your recent stay at Movenpick Hotel and Residences Nairobi. We can only imagine how frustrating it must have been for you to check out earlier than you would have liked to because of noise from one of our colleagues. We will make sure to discuss your review internally to avoid giving this kind of impressions from our dedicated employees. We hope that you will give us another chance to host you again to prove to you we can do better. Thank you for your feedback. Yours Sincerely, Carol-Front Office Manager.

Jussi Business - 21/02/2020 Confirmed reviews ALL
« Excellent service »

All service was excellent and really nice room with huge bathroom! Staff was really friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jussi, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Hon H. D. Solo - 20/02/2020 Confirmed reviews ALL
« Good stay »

I had a wonderful stay at your hotel all the staff were so polite and good , the food was excellent and the rooms were so clean please keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halima, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Anonymous Couples - 19/02/2020 Confirmed reviews ALL
« Decent »

The room is large. Bathroom too with separate shower and bath. Well kitted out. Convenient as near malls and shops. Overall a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desiree, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Anonymous Business - 19/02/2020 Confirmed reviews ALL
« Hotel was booked by one of our Employees and it is a Very nice hotel, variety of food, rooms are beautiful »

Everything was going to plan until we visited the The View Restaurant on last evening theThursday evening of our conference - some of our colleagues already left so there were only a few left - thank goodness for that I have never in my life experienced such bad service 30 minutes for a glass of orange juice Food orders were incorrect - meat was ordered for example medium to well done - came raw Request for spaghetti without onions, them food come with onions Then on second round the spaghetti comes dry with no sauce and only green peppers ... that is it????? The vegetarian till today did not get her food We asked for the team to be placed together - was told i would get back to by the trainee ... i am still waiting for him to get back to me (he looked Spanish or Turkish or Arabic) I asked again and then our waiter told me we can do it will complicate their service The full order for everyone from starter to desert was given for everyone to ensure that the service will follow Quite a few people walked out and did not eat as the whole night and atmosphere was spoiled

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula, We appreciate the time you took to leave us detailed feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We would like to sincerely apologize for the experience you had at our restaurant, The View. We understand how frustrating this was for you and the team and we are very sorry that you had to go through that. We have taken measures in place to make sure that this does not happen in future. Our sales and Marketing Director is in contact with your colleague in Nairobi to look into the issue. Please accept our sincere apologies and we do hope that you will give us another chance to prove to you that we can do better. Looking forward to hosting you again at Movenpick hotel and residences Nairobi. Yours Sincerely, Carol-Front Office Manager.

Peter G. Couples - 18/02/2020 Confirmed reviews ALL
« Excellent, attentive service »

As Guest relations staff knew I was staying with my wife for a special occasion, they went out of their way to decorate our room and provide us with little, attentive, details like pralines and fruits. Our dinner at "The View" restaurant was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peters, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi, to be considered as one of the best hotels you stayed at is certainly high praise. We also appreciate your kind words for our staff especially Guest Relations Team, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Lucy Solo - 18/02/2020 Confirmed reviews ALL
« Well located »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Agnes Business - 18/02/2020 Confirmed reviews ALL
« Good Stay »

I love the rooms and other facilities like the meeting rooms . The food offerings were also good with quite a variety to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes T., Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose Movenpick Hotel and Residences Nairobi to host your conference and accommodation services.We are happy to read that we met your expectations, especially in terms of food selections. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Mwaba M. C. Business - 18/02/2020 Confirmed reviews ALL
« A home away from home »

The service was amazing, I met a lot of interesting and cool people. It was safe and the staff was willing to help every step of the way. This has been one of best hotel experiences ever. I can't wait to make a non- work related trip on my own. I definitely have to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mwaba, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi, to be considered as one of the best hotels you stayed at is certainly high praise. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Pwc Families - 18/02/2020 Confirmed reviews ALL
« Nice Hotel and good location »

part of Gate 1 travel group. Wonderful rooms and sorry the pool was closed during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Jay Solo - 18/02/2020 Confirmed reviews ALL
« Terrible stay »

Your staff is the most disrespectful staff I’ve come across .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jay, At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.Please accept our sincere apologies for the experience you had at point of check in. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Carol-Front Office Manager.

Manoj Families - 17/02/2020 Confirmed reviews ALL

1) room door are very loud when closing 2) poor choose in breakfast for veg. 3) add indian or Chinese restaurant ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manojkumar, Thank you very much for the time you spent to share your personal impressions of your stay at our Movenpick Hotel and Residences Nairobi. We sincerely apologize that we did not meet your expectations for this stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We will share the details with our senior management for consideration. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Niraj S. Business - 17/02/2020 Confirmed reviews ALL
« Well Located and Good Stay »

The Nairobi Movenpick is an excellent hotel and centrally located in Nairobi's Westlands.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the time you spent to share your feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We appreciate that you chose to stay with us, and we are happy to learn that we met your expectations. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Jean M. V. H. Business - 17/02/2020 Confirmed reviews ALL
« Good Stay »

I have enjoyed the stay and the services provided to me during the stay. Frankly speaking you have a good services and keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Marie, We appreciate the time you took to leave us feedback on your recent stay at Movenpick Hotel and Residences Nairobi. We are truly happy to know that we have managed to exceed your expectations in regard to hospitality and service delivered and will not fail to pass your comments to the team so they can know that they made a positive impact on your stay. We look forward to hosting you again soon. As we are still relatively new in the market and still actively working on building the hotel reputation, would you mind sharing your impressions on your stay on Tripadvisor.com. This helps us a lot. Yours Sincerely, Carol-Front Office Manager.

Patrick O. Couples - 17/02/2020 Confirmed reviews ALL
« Movenpick Stay »

The hotel staff were very welcome, cordial and helpful and made us feel at home. The hotel rooms were spacious, comfortable and clean. Unfortunately the pool was not available due to repairs and this was not communicated to me at the time of the booking because it was one of the reasons why I chose the hotel. However overall it was a very enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, We appreciate the time you took to leave us feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that your stay was comfortable, and you felt at home away from home. Our sincere apologies that you did not enjoy the swimming services as our swimming pool is under construction to enhance guest experience. We are sorry that this information was not relied to you on time. We have partnered with a nearby hotel for swimming services on the house, please talk to anyone at the reception for your next visit and we will arrange for this service. We look forward to hosting you again. Yours Sincerely, Carol-Front Office Manager.

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