Novotel Deauville Beach Hotel 4 stars

perfect if you had laundry service. That is essential for a hotel of your quality

- We had booked an Executive room through the Accor app which caused a bug in the hotel's system, meaning that it was not possible throughout our stay to encode a room key. Having waited >30 minutes at check-in because of that problem, our room was finally opened by the receptionist with a general key. - Unfortunately he forgot to bring an uncoded key card with him meaning we couldn't activate the power supply. So we waited..., and waited..., and then just decided to use the bathroom in the dark and go down to the bar for a coffee. - Since we couldn't use the coffee machine in the room due to the lack of power, we refused to have the coffee put on our bill - actually we shouldn't have had to even discuss this (later on we were provided with an uncoded room key and a "traditional" door key so we could access the room without assistance and activate the power supply). - The room was nice, brand new, well laid out, but really badly vacuum cleaned (if at all) resulting in hairs and other particles flying around everywhere (luckily they had provided slippers so we didn't have to walk around barefoot) - Staff was generally very friendly, but we felt that overall service could be improved and more attention to detail given (which is e.g. also reflected by the fact that we received this request to fill in a questionnaire for the "Novotel Deauville Plage (opening in August 2019)" - it's December now so plenty of time to remove the reference in the brackets). We didn't like the concept of the reception which consists instead of a proper check-in counter solely of a bar table at the entrance (we thought that the guy working on his laptop there was a guest and not the receptionist), and the key encoder sitting between the cash register and the coffee machine at the bar, meaning that the receptionist doing the check-in has to run back and forth to encode the keys. - Also, we didn't like that for the coffee in the room and also in the bathroom only disposable cups were provided. In current times we should all try to limit garbage production, so proper glasses and porcelain cups are certainly preferable (and yes, I'm aware that this takes more time to clean then just replacing disposable ones). - Not sure we would come back

Personnel exceptionnel

Attractive hotel in Deauville style near the sea. The staff were pleasant and friendly and the entrance and bar lobby area was welcoming and very modern. Our room was a reasonable size, but some coat hooks would have been useful - and some Art would add a finishing touch. We didn’t eat in, the restaurant looked pricey, but had great views, so I guess you are paying for that too. Loved having a balcony.

new hotel in front of the sea on Deauville Beach, restaurant on 5 fifth floor offers a great and unique view of the Deauville seaside that make breakfast a very nice experience, people are friendly, the pool is very nice and all the spa floor very comfortable, one negative aspect was the size of the bedroom, very small with no separate bathroom from the bedroom