Hotel - Novotel Miami Brickell
Novotel Hotel Novotel Hotel

Novotel Miami Brickell Hotel

4.5/5 2,601 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop (Paying)
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Solarium
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BRITISH CONSULATE0.7 km / 0.43 mi

Exhibition and convention centre

MIAMI BEACH CONV.6 km / 3.73 mi

Your meetings and events

Our six meeting rooms and 5,000 sq ft of modern, flexible meeting space is equipped with state-of-the-art technology and soundproof airwalls. Our event spaces are designed to inspire and offer everything you need to host a successful event.Allow our welcoming and knowledgeable staff to assist you and ensure your event is expertly planned and executed seamlessly. No matter the occasion, our modern meeting rooms, flexible space and state-of-the-art amenities are able to accommodate your needs

Novotel Miami Brickell Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Brickell Ballroom 0 m2 0 m 210 80 100 120 160
Drive 0 m2 0 m 48 20 26 30 27
Optimism 0 m2 0 m 64 20 30 33 45
Passion 0 m2 0 m 50 20 26 30 27
Persistence 0 m2 0 m 44 20 20 20 20
Perspective 0 m2 0 m 60 26 35 40 56
SKYLINE BALLROOM 0 m2 0 m 150 52 80 90 120
Vision 0 m2 0 m 90 26 90 45 64
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Airconditioned meeting room
    • Overhead projector
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 511 reviews

Our guest reviews for
Novotel Miami Brickell

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,601 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Bad L. Families - 14/01/2020 Confirmed reviews ALL
« regular »

regular

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier, Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our service experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, David Siauvaud Guest Experience Manager

Anonymous Business - 13/01/2020 Confirmed reviews ALL
« Clean, efficient service and pleasant experience »

Good and pleasant staff, clean and nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you so much for taking the time to review us and share your feedback and experience. We are glad to read you enjoyed your stay with us and was able to experience our now famous world class services. Dear Robert, should you need any assistance for any future reservations, please do not hesitate to contact us. We are looking forward to welcoming you back at Novotel Miami Brickell. Thanks a million David Siauvaud Guest Experience Manager

Ed R. A. M. E. R. Couples - 11/01/2020 Confirmed reviews ALL
« Very nice »

We enjoyed our stay very much. Everyone from the front desk to the servers at breakfast and lunch were very cordial and helpful. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you so much for a great review! We appreciate you support and are delighted to read you enjoyed our services and hotel. We hope to welcome you back during your next trip to Miami. Sincerely, David Siauvaud Guest Experience Manager

Hajar A. Friends - 11/01/2020 Confirmed reviews ALL
« Ms.Hajar »

Love Roseangela our waitress, she is so kind and make you comfortable. I give her 10/10 for her service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hajar, Thank you so much for taking the time to share your feedback and experience. We are glad to read you enjoyed your stay and specially appreciated the services of Rosangela. Dear Hajar, should you need any assistance for any future reservation, please do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Siauvaud Guest Experience manager

Anonymous Couples - 10/01/2020 Confirmed reviews ALL

Well located only one issue with noisy air conditioning .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you fo rtaking the time to review us and share your feedback and experience. While we are very happy to read you enjoyed your stay, we also apologies for any inconvenience encountered during your stay with the AC. I will share your comment with our team in order to avoid any occurrence and better serve you in the future. Dear Mr. C., should you need any assistance for any future reservation, please do not hesitate to contact us directly. We are committed to welcome you back. Thanks again for being an ALL member and Live Limitless! Sincerely, David Siauvaud Guest Experience Manager

Charles B. Couples - 09/01/2020 Confirmed reviews ALL
« Hotel had good potential but very disappointing service and amenities »

The phone is the room was not working to call lobby or house keeping or room service. I let management know and they did nothing. I also asked for some coffee pods and cups that room service had forgotten to refill, both at the lobby in person and later on the phone (had to use my cell to call the hotel because the phone was not working) and still never got them. Room service was poor. Cleaning products left in the room, amenities not refilled... It’s too bad bEcause the hotel seems like it has potential, just seems very mismanaged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. As you can see from other reviews online, those kind of situations are not common in our property. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Anisia I. Couples - 09/01/2020 Confirmed reviews ALL

We stayed 9 nights during our Babymoon and I was disappointed for the first time with a Novotel. As a Gold Accor Live Limitless I was expecting a little bit more attention and even more so as the hotel had reached out prior to our arrival. Even during our stay, the service was sub par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. I., Thank you very much for sharing your feedback and experience with us. We apologies we have not met your expectations. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. I am personally sorry we have not delivered the extra pillows requested prior your arrival as agreed. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. I am also really sorry for the inconvenience encountered with the deposit. We will do our best to improve our process and level of services as those kind of situations are not common in our hotel as you can see it on other reviews online. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Ew Couples - 08/01/2020 Confirmed reviews ALL
« Mediocre »

I’ve been in the hospitality industry for over 20 years. I travel often and I must say it’s the first time where the individual greeting/checking me in did not inform me of events taking place in the area or provide a brief overview of the hotel amenities. I was not instructed on how to operate the elevator. He was not personable at all. I would recommend having the counter person provide vital details on hotel and surrounding area to the guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Eric Solo - 07/01/2020 Confirmed reviews ALL
« Novotel Miami: A quiet room? Maybe »

This is a newish property located just southwest of the downtown bustle. It's in a quiet neighborhood but the metrorail tracks are right next to it; the sound of passing trains is persistent but not overbearing. It's a five-minute walk from the Brickell train station and the (separate) people mover. In fact, a car is not needed because the train connects to the airport. There is a Publix grocery store and a Walgreen's immediately adjacent. The guest rooms are well appointed and the bathrooms are especially nice. (There was some countertop chipping away in the guest room, (717) those kinds of items need to be fixed by engineering.) There is some noise room to room. I didn't feel that front desk staff worked very hard to assign me a quiet room; it's as if they make no attempt to meet your request. No one on the housekeeping staff spoke English; there was a complete language barrier. The pool is on the roof; it is small but adequate but needs to be better maintained and skimmed of hair, etc. Breakfast was excellent. I would stay at the property again; I just hope they stay on top of things and listen to guest requests. Why not a "quiet floor"?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. As answered on Trip Advisor, we apologies we have not met all your expectations. I have talked with the team who mentioned that they moved you to another room on a higher a quieter floor. However, our hotel was full during your stay and it was impossible to have a vacant room in one of the corner which are the quietest areas in the hotel. I have also forwarded your comments to our engineering department to improve our hotel and facilities. We truly appreciate your comments as it helps us maintain and improve our operations to better serve you in the future. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, David Siauvaud Guest Experience Manager

Antonette B. Couples - 06/01/2020 Confirmed reviews ALL
« The experience was okay, however, there were a few low points. »

The hotel is nice and well kept. Good location with friendly and courteous staff. Improvements can be made in the areas of housekeeping, as we had to complain about a dirty bathroom, which is pretty unacceptable. There was soap scum on the shower glass and an old toothpaste stain on the inside of the shower tiles - pretty gross.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonette, Thank you so much for taking the time to share your feedback and experience with us. We once again apologies for the negative experience you encountered at the beginning of your stay. I am glad Katherine and the team was able to assist you right away. I have personally addressed the issue with the housekeeping team to avoid any occurrence and better serve our guests. Your satisfaction is of paramount as we strive for excellence. Dear Antonette, we hope you present us with the opportunity to welcome you back and better serve you during your next trip to Miami. Sincerely, David Siauvaud Guest Experience Manager

Carlos Families - 06/01/2020 Confirmed reviews ALL
« Great Hotel . Expensive Parking Fees »

If you go for tourism into Brickell area, sure the Novotel is a good option. However, keep in your budget to pay around 40 per day just for parking your car. So make the math..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos, Thank you for sharing your feedback and experience with us. We appreciate your support. We understand that parking in Miami could be very expensive, however, we offer one of the lowest parking rates in the Brickell area. Dear Carlos, we hope to welcome you back anytime soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Siauvaud Guest Experience Manager

Anonymous Families - 06/01/2020 Confirmed reviews ALL
« Great »

It was just a one night to enjoy the hotel and the city of Miami. It was the end of my vacation with my family. Fortunately I could get the room upgrade and the drink and amenities were just waiting for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Wow! Thank you so much for a great review! I am glad to read you appreciated our hotel and enjoyed our world class services. I am glad I was able to upgrade you to make your stay a success. I hope to welcome you back during your next trip to Miami. Thank you once again for choosing Novotel Miami Brickell and for being an ALL loyal member and live limitless! Sincerely, David Siauvaud Guest Experience Manager

Barb Families - 06/01/2020 Confirmed reviews ALL
« Nice hotel »

Feels very European. Pool is nice and warm, on the rooftop with decent food and drink avail for purchase. Room nice and clean, but bed was like plywood board

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for taking the time to share your feedback and experience with us. We are glad to read you enjoyed your stay and appreciated our facilities. Dear Barbara, we hope to welcome you back during your next trip to Miami and demonstrate you once again our world class services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Siauvaud Guest Experience Manager

Grace Friends - 05/01/2020 Confirmed reviews ALL
« Great experience »

I stayed one night, the room was lovely and the staff was very accommodating. I would stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace, Wow! Thank you so much for a great review! We are glad to read you enjoyed your stay and was able to experience our now famous world class services. Dear Grace, should you need any assistance for any future reservations, please do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Siauvaud Guest Experience Manager

Anonymous Couples - 05/01/2020 Confirmed reviews ALL
« Very nice »

The hotel was clean and good quality. The gym was very nice, but a 2nd flat weight bench would have been useful. The popcorn bags at movie night were appreciated but very small. Room service delivered my food late which made me almost late for my ride. The New Years free cookies were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Thank you for taking the time to share your feedback and experience with us. While we are glad to read you enjoyed your stay we apologies we have not met all your expectations. We appreciate your support and feedback in order to improve our operations and better serve you in the future. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, David Siauvaud Guest Experience Manager

To Solo - 03/01/2020 Confirmed reviews ALL
« Transit »

The hotel was very busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taka, Thank you for taking the time to share your feedback and experience with us as it helps us maintain and improve our operations in order to better serve you in the future. We apologies we have not met all your expectations this time but hope you will give us another chance to welcome you back and demonstrate you our world class services. On behalf of the entire Novotel Miami Brickell, we wish you a Happy New Year and thank you for being an ALL member. Sincerely, David Siauvaud Guest Experience Manager

Trish M. Families - 03/01/2020 Confirmed reviews ALL
« Great personal service - room was excellent. Very clean too »

Staff was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you so much for a great review! We are glad to read you was able to experience our world class services and appreciated our hotel and facilities. Dear Patricia, please do not hesitate to contact us directly if we can be of any assistance for any future reservations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a Happy new Year! Sincerely, David Siauvaud Guest Experience Manager

Obaid Business - 02/01/2020 Confirmed reviews ALL

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Obaid, Thank you for taking the time to share your feedback and experience with us. We are glad to read you enjoyed your stay with us and hope to welcome you back during your next trip to Miami. Wishing you a wonderful and Happy New Year ! Sincerely, David Siauvaud Guest Experience Manager

Rebecca R. Solo - 01/01/2020 Confirmed reviews ALL
« Short but spectacular »

The women checking me in at the front desk were exceptionally kind and welcoming, I immediately felt comfortable staying at the hotel after my interaction with them. I made use of the gym and ordered a drink at the bar, and enjoyed the comforts my room provided. I was only in town for a layover but will gladly stay here again next time I am in Miami.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Wow! Thank you so much for a great review and for sharing your feedback and experience with us. We are glad to read you appreciated our services and felt comfortable staying with us. Your satisfaction is of paramount for us and we hope to welcome you back during your next trip to Miami. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wishing you a successful and happy new year 2020! Sincerely, David Siauvaud Guest Experience Manager

Tom Solo - 31/12/2019 Confirmed reviews ALL
« urgent »

hello i think someone used my name to stay this hotel, i never book the room in your hotel. but i received e-mail. can you help me to check. kind regard zeyu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zeyu B., Thank you for reaching us out. Our team investigating the case and will be contacting you anytime soon. In the meantime, please do not hesitate to contact me at da… We apologies for any inconvenience. Sincerely, David Siauvaud Guest Experience Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates