Mercure St Helens

Mercure St Helens

Customer review rating (ALL Rating) 4.1/5 595 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  595 reviews

TripAdvisor Rating  3.5/5  105 reviews

Parking Fine even after discussing with bar staff

TripAdvisor rating 1.0/5

gemmalouise1006 Business - TripAdvisor review

Had a meeting with a colleague who was staying at the mecure in March 2022 Spoke with the lady behind the bar (no one on reception) to ask if I needed to pay for parking or whether I'd be covered as my work colleague was staying here and I would be making purchases at the bar. The lady took my reg and told me payment would not be required. I was in the hotel for approx. an hour - months later, I have received a fine for £170! from a third party - currently being threatened with legal action! Bar service was wonderful, staff very polite just a shame an hour's meeting is potentially costing me £170 plus purchases at the bar for an error that could've been prevented :(

Very comfortable short stay

Customer review rating 4.5/5

Simonb Couples - Confirmed reviews ALL

Stop over when visiting family in Liverpool. Very comfortable room, great food and friendly staff.

Dear SIMON B., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

All good but room not stocked with coffee.

Dear NICK R., We very much appreciate your comments regarding your stay at the Mercure St Helens. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK stay

Customer review rating 3.0/5

R. Couples - Confirmed reviews ALL

Staff when checking in were very rude, spoke between themselves. Rude towards myself and husband. Room was lovely and clean and comfortable

Dear ADLARD R., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Emily C. Couples - Confirmed reviews ALL

Staff were so friendly and welcoming! Gorgeous room couldn’t fault a thing

Dear EMILY C., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 249 reviews 9.4/10 Location
  • 713 reviews 6.5/10 Room
  • 671 reviews 8.4/10 Service
  • 7 reviews 3.6/10 WiFi
  • 357 reviews 5.9/10 Cleanliness
  • 205 reviews 4.6/10 Food
  • 204 reviews 6.3/10 Breakfast
  • 135 reviews 5.6/10 Value

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