Mercure St Helens

Customer review rating (ALL Rating) 4.2/5 717 reviews

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  717 reviews

TripAdvisor Rating  3.5/5  115 reviews

Good stay apart for below

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Safe not working, room not made up after first night, shower head leaking all over screen over toilet and walls

Dear ALISTAIR C., Thank you for taking the time to tell us about your experience at the Mercure St Helens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very clean hotel, food very good, rooms spacious and modern. Only negative comment was the bar and restaurant was chilly and wasn't inviting me to have that extra drink at meal time.

Dear Daithi O., Thank you for taking the time to tell us about your experience. I am sorry that your experience at the bar/restaurant did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, room disappointing

Customer review rating 2.5/5

Carol W. Families - Confirmed reviews ALL

Was a break for my mum and myself, booked a king privilege room hoping to have a nice relaxing sleep Saturday evening with rooms stating they were sound proof. At 11pm could still hear the couples conversation next door word for word. Rang reception who came and listened also not even needing to stand close to the adjoining door. He apologised and said they were fully booked so could not move us anywhere. So my relaxing night away and the opportunity of a peaceful sleep away from my children for that 1 night just didn’t happen sadly!

Dear CAROL W., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent stay

Customer review rating 5.0/5

Jean W. Couples - Confirmed reviews ALL

Absolutely brilliant from start to finish.

Dear JEAN w., We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Date Night Away

TripAdvisor rating 5.0/5

katiesU6851CH Couples - TripAdvisor review

My first weekend visiting where my boyfriend lives and we chose to stay here for a lovely night away, it was a gorgeous hotel, very aesthetic with some lovely views! It was super clean and had everything we needed in the room. We had the best weekend and having somewhere so nice, quiet, calming and somewhat luxury to go back to after a busy day was the best thing! Slept like a log in the incredibly comfy bed and was just an all round great experience! Would definitely recommend to friends and family🙂

Dear Katie We very much appreciate your comments regarding your stay at the Mercure St Helens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

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Other web-users rate our hotel

  • 284 reviews 9.3/10 Location
  • 804 reviews 6.5/10 Room
  • 752 reviews 8.5/10 Service
  • 9 reviews 3.1/10 WiFi
  • 407 reviews 5.9/10 Cleanliness
  • 248 reviews 5.2/10 Food
  • 245 reviews 5.7/10 Breakfast

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