TripAdvisor rating 4.5/5 729 reviews
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree
170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
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Access: 3 km / 1.86 mi 1 hrs walk / 12 min drive
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Located on Level 8, The Courtyard offers a feast of Southeast Asian specialties in a casual and upbeat setting. Admire the Bukit Bintang cityscape and the hotel's relaxing courtyard while enjoying flavourful Malaysian, Indonesian and Thai flavours.
With five fully equipped meeting rooms that can accommodate 40 persons each, there is plenty of room for both intimate and larger meetings. In total, the hotel offers event space measuring almost 1,900m²
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Pavilion Hotel Kuala Lumpur features 325 beautifully appointed rooms and suites, ranging from 32 m² to 319 m² in size, with modern and elegant interior designs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Urban Studio Horror
TripAdvisor rating 2.0/5
Vacation66385211432 Couples - TripAdvisor review
My wife and I have just checked into the Urban studio on the 12th floor on the 13th Jan 2023. I have several nights of restless and interrupted sleep. The soundproof of the room is so poor that you can hear the traffic below with cars honking and motorcycles ramming their exhaust engines .When it rains, you can hear the water hitting the glass window and the metal horizontal plates outside the windows. The bed is in the worst condition.I literally wake up with back pain daily.The bed is old and it sags and I believe the springs of the bed has worn out I used to stay at Pavillion Hotel for majority of my trips to KL but I have decided enough is enough. I will look for a better hotel to stay during my next trip.
Dear Vacation66385211432, Thank you very much for taking the time to detail your recent stay, at Pavilion Hotel Kuala Lumpur. We regret to learn of the inconveniences that you encountered during your stay. Please accept our sincere apologies for the noise disturbance, as well as the quality of our bed. All feedback is very important to us and I will certainly personally look into your valued observations. Thank you once again for taking the time to share your feedback, and we truly hope to have an opportunity to welcome you back to our hotel, in the near future. Best regards, Rudy Oretti General Manager
Love this hotel , keep up with the great service definitely a 6 star hotel
TripAdvisor rating 5.0/5
Jafa72 TripAdvisor review
Stayed there for 3 days 2 nights, the best hotel I stayed ever, service is tip top had a pleasant stay everything was perfect from the room , breakfast and all the staff was top notch, especially the bellman Yusrizal always giving us tips and guide maneuvering around KL , definitely will come back to this hotel for sure
Dear Voyager36766631630, Thank you very much for the great review you have shared on TripAdvisor, during your recent two nights stay, at Pavilion Hotel Kuala Lumpur. It is indeed a pleasure to receive such a delightful review highlighting our ideal location, spacious rooms, breakfast selection, as well as our attentive hospitality. We will share your kind sentiments, to Yusrizal and the entire team, whom I am sure will be grateful of your praises. Thank you once again, for choosing to stay with us and we look forward to welcoming you back to our hotel, very soon. Best regards, Rudy Oretti General Manager
I think we've found our go to hotel whenever we're in KL!
TripAdvisor rating 4.0/5
MohammadFahmy Families - TripAdvisor review
Loved our experience at Pavilion Hotel KL. We booked a Club Room and the hotel more than lived up to our expectations. The room was large and clean, and proved sufficient to our needs. The counter staff were friendly and helpful whenever the need arises. In terms of location, really had no complaints. Pavilion Mall was literally an elevator ride away whilst KLCC was connected by a covered elevated bridge. Only downside during our trip was the rather long time it took for the staff to sit us for breakfast.
Dear MohammadFahmy, Thank you very much for choosing Pavilion Hotel, during your recent stay in Kuala Lumpur. We are very pleased to hear that you enjoyed our ideal location, as well as our spacious rooms. We have also taken good note of your breakfast experience. Kindly rest assured, I will personally look into this situation, with the respective team. We are delighted that you managed to enjoy the rest of your stay MohammadFahmy, and we truly look forward to welcoming you back to our hotel, in the near future. Best regards, Rudy Oretti General Manager
TripAdvisor rating 5.0/5
baiduren Families - TripAdvisor review
We had a perfect stay and experienced the best breakfast selection and quality of food. Went to Cove bar and gin the bartender was very professional with good cocktails and also met Lee See , very friendly…… High recommend this hotel….
Dear baiduren, Thank you very much for taking the time to recommend Pavilion Hotel, following your recent stay with us. We are delighted to read that you were well looked after by our team particularly, Lee See. Your thoughtful words will be shared with them and the entire team, which I am sure will continue to inspire and motivate them, to deliver exceptional customer service. Thank you once again for choosing our brand for your travels baiduren, and we look forward to welcoming you back, in the near future. Best regards, Rudy Oretti General Manager
Amazing hotel, amazing location and amazing staff
TripAdvisor rating 5.0/5
ilanas968 Families - TripAdvisor review
We took a club room, and the hotel absolutely lived up to our expectations, any issues were rectified immediately and the staff were extremely attentive. A special shout out to Asma-Assy, who went above and beyond for us, together with Roshidi the club manager for whom nothing was too much trouble and Natasha the club host, who was absolutely attentive to all our needs. You all made our stay amazing and we're looking forward to coming back!
Dear ilanas968, It was truly a pleasure having you as our guest during your recent stay, at Pavilion Hotel Kuala Lumpur. It is indeed a pleasure to receive such a delightful review highlighting our ideal location as well as our attentive hospitality. We will most certainly share your kind sentiments with the entire team, particularly Roshidi, Asma and Natasha, whom I sure will be grateful of your praises. Thank you once again for staying with us, as well as for ranking us so highly ilanas968. We truly look forward to having the opportunity of welcoming you back for a second visit, in the near future. Best regards, Rudy Oretti General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price