Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

Punteggio Tripadvisor 4.5/5 687 recensioni

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I plus dell'hotel

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Posizione dell'hotel

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur

Coordinate GPS:3.148601, 101.714946

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

Le tue riunioni ed eventi

With five fully equipped meeting rooms that can accommodate 40 persons each, there is plenty of room for both intimate and larger meetings. In total, the hotel offers event space measuring almost 1,900m²

Descrizioni e configurazioni delle sale


sale riunioni

Da 1 a 720 


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Le nostre sistemazioni

Pavilion Hotel Kuala Lumpur features 325 beautifully appointed rooms and suites, ranging from 32 m² to 319 m² in size, with modern and elegant interior designs.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Giudizio TripAdvisor  4.5/5  687 recensioni

Anniversary Staycation Sept’22

Punteggio Tripadvisor 5.0/5

FarAway02869704749 In coppia - Recensione certificata TripAdvisor

We decided to celebrate our 20th anniversary at Pavillion Hotel, Kuala Lumpur.Location is superb, giving easy access to shopping mall, spa and other exciting places nearby. Check-in was quick and we were greeted by friendly staffs at Club Lounge. Our was nicely decorated with swan, red balloons and a complimentary slice of anniversary cake. We were so touched! Thank you very much! The room is spacious, very well-kept and comfortable. Great breakfast and excellent service. We would like to thank Puan Wan Bismi, Encik Rashidi and Joshua in particular for making our anniversary celebration a memorable one.We really enjoyed our stay here. Planning to bring our family here again for another staycation.

The Excellent Hardware is let down by the underwhelming service

Punteggio Tripadvisor 3.0/5

Diviva Viaggio con amici - Recensione certificata TripAdvisor

We checked into the Urban Suite at Pavilion Hotel Kuala Lumpur. The 76m² suite we were assigned has a great view of the city through the floor-to-ceiling windows. The contemporary design of the Urban Suite offers comfort for its guests, and the clever use of the space in the Suite makes the Suite feel spacious. I also like the subtle segregation of the areas in the Suite by the flooring materials used. The marble-laden entryway welcomed us upon entry into the Urban Suite. The use of marble and a simple painting brought a luxurious vibe to the Suite, sending guests a spacious feel. This area is sparsely furnished with a ledge wedged onto the wall, which I find useful for placing small items like the keycard. A powder room is co-located at the entryway, which is convenient for guests to do some last-minute business before heading out. The spacious powder room fitted with light-coloured tiles on the walls contrasting with the dark-coloured marble floors emits a luxurious feel constant with the theme in the entryway and is furnished with a toilet and a sink. The ample lighting in the powder room took away the claustrophobic feel for its users. Adding a powder room in the same space as the living room also meant guests of the occupants do not have to bash into the Bedroom to use the toilet, ensuring privacy for the occupants of the Urban Suite. The dining area is marked with the use of dark wooden flooring. Here is where a large-sized round dining table with four leather chairs dominated this area. A simple paper chandelier hanging from the ceiling above the table provides additional illumination and gives this area a luxurious vibe. The table is large enough for four to dine comfortably without engaging in an elbow war. It seems that this dining table also doubles up as a work desk. I found a round marble piece in the centre of the dining table, hiding a power socket underneath, providing power for guests to charge their laptops. A chest of drawers sits by the wall opposite the dining table, housing the minibar. The minibar is well stocked with the usual coffee capsules and tea bags, along with a generous supply of bottled water to keep us hydrated in the humid climate of Kuala Lumpur. The fridge, well hidden in the chest of drawers that would otherwise be stocked with overpriced beverages, is kept empty due to the pandemic. I like the clean look of the minibar that elevated the elegance of the Urban Suite. Further into the Suite from the entryway, past the dining area, a large floral patterned carpet demarcates the living room to the Urban Suite. Furnished with a beige coloured coach that can provide comfortable sitting for three adults with two complimentary wooden framed armchairs. I liked how the furniture complements each other comfortably to the eye at one glance. The large wooden coffee table and two side tables next to the coach gave us more space to place our snacks while entertaining ourselves with the TV’s local and international channels. The TV, however, seems a tad too small for the size of the living room. The living room gives a relaxing and cosy vibe, thanks to the choice of furniture and the two table lamps, as well as the absence of unnecessary furniture that would otherwise clutter up the living room. I also came to appreciate the living room, which offered me the space to pack my luggage with its clean design. The Bedroom in the Urban Suite at Pavilion Hotel Kuala Lumpur is separated from the living room with a wooden door. Again the flooring in the Bedroom is different from that in the living room. The beige carpet marks the sleeping area from the lounging area in the Urban Suite. Similar to the design language of the living room, the Bedroom feels uncluttered, and the space, together with the colour theme, gave it a very cosy feel. The cosiness is further enhanced with the warm lighting from the ceiling and the bedside lamps. A large painting of leaf prints hanging on the wall on top of the headboard of the king bed brings some life to the Bedroom. A large King bed which provided me with excellent sleep quality and a soft headboard with built-in reading lights, occupies the bulk of the Bedroom in the Urban Suite. I like the bedside table size, which gives us plentiful space to place our lifestyle devices for charging. A bright red settee in front of the king bed provided additional space to place our stuff on top of, providing us with a place to lounge while watching on the second TV in the Urban Suite mounted to the bedroom wall. A lone armchair with an ottoman placed by the floor-to-ceiling window in the Bedroom is a great place to read a book or relax with a warm cup of tea while watching life go by in the bustling city below. A long corridor floored with yellow marble tiles marks the wardrobe area. The wardrobe space is very generous in the Urban Suite at Pavilion Hotel Kuala Lumpur. The two two-panelled wardrobes provided us ample space to hang our clothing for the short two-night stay at the hotel. Three-tiered drawers are built into one of the wardrobes in the Suite. I like how the hotel is generous in providing ample hangers for its guests to hang away their clothing. There is another single-panelled wardrobe where another three-tiered drawer is built, where the in-room safe is found. The Bathroom is found at the end of the wardrobe area. I find the design of the Bathroom a tad weird. Instead of building the toilet into the Bathroom, the bath area and the toilet area are separately located. At the end of the wardrobe area, a small room houses the toilet with no sink inside. This design inevitably inconveniences the Urban Suite guests, who have to head into the Bathroom to wash their hands after doing their business. The main Bathroom, which houses the wet area predominantly, feels a tad small. The use of light marble tides, contrasting the black marble sink countertop, exudes a sense of luxury in the Bathroom. The black single-sink countertop is the first thing that caught my attention. Despite providing only one sink, I thought this decision by the hotel was excellent, as having two sinks would cramp up the countertop space. With one sink, there is a lot of space on the countertop to put our toiletries. The hotel equipped the Bathroom in their Urban Suite with a large deep-seated bathtub. On the other side of the sink is the walk-in shower with a rain shower and a regular shower head. There is ample space in the walk-in shower to place facial washes and toothbrushes. Service at Pavilion Hotel Kuala Lumpur was mediocre at best. While some of the staff strived their best to provide five-star service, this group of diligent staff were few. The mediocre service we experienced first began during check-in. The check-in experience at Pavilion Hotel Kuala Lumpur feels more like a lottery system where half the time, we were guessing which queue would shorten our waiting time. There are essentially three queues at the check-in counter. We waited for around 25 mins before being served for check-in. Upon our turn, we were told that our check-in would be processed at the Club Lounge. If only staff were around to filter the check-in queue, we would not have to wait in line. During our check-in at the Club Lounge, the two staff processing our check-in proved to be ill-informed about the Accor Diamond Status membership privileges. They also appeared not keen on listening to our views and our previous email exchanges with the hotel’s Assistant Reservation Manager on our upgrade eligibility. The hotel did not seem bothered to adhere to the benefits of the Accor programme, despite getting the Duty Manager, we were not accorded the upgrade that was mentioned to us by the Assistant Reservation Manager. Our whole check-in progress took almost 1 hour! The only people who provided any service were some of the staff (and not all!!) at the Club Lounge. Most of the time, while we were at the lounge, no staff were seen welcoming guests into the lounge, and the empty plates on the table were not being cleared to the point that we wanted to place the plates on the floor. The only time we saw a staff during evening cocktail service chose to ignore the plates on our table until we had to prompt her to assist us with the plate situation. The female Chinese staff at the Club Lounge, whom we met on the second day of our stay, was the only one diligently doing her job. She came across as warm and sincere and was prompt in helping us clear the plates. She even went to the extent of introducing the dishes available during the evening cocktail. The staff at The Courtyard seem to be the other group bothered about service. They were observant and accommodating despite the high volume of guests appearing for breakfast simultaneously. Despite the hecticness, these staff at The Courtyard were seen diligently clearing the empty plates and turning around tables so the next set of guests could quickly be seated. The Urban Suite is comfortable and cosy. By not cluttering the Suite with unnecessary furniture, Pavilion Hotel Kuala Lumpur provided guests with a spacious suite that looks clean. The dining table in the Suite allowed us to consume our takeaways in the comfort of our Suite. The sleep quality on the King bed is great in removing all the tiredness we experienced. Unfortunately, the service at the hotel was not befitting of a five-star rating. There are too few staff who tried to make things right, overshadowed by most of the staff who came across as cold and unapproachable. Despite the convenience of the location and the well-appointed, comfortable and cosy Urban Suite, I will not return to this hotel where the service has left to be much desired, and the association with the Accor programme is by name only. There are better options within a stone’s throw away from the hotel.

Totally Amazing!

Punteggio Tripadvisor 5.0/5

mariogiu712 In famiglia - Recensione certificata TripAdvisor

I had never been this excited to write a hotel review until I experienced the warmth and the genuine personal touch throughout my stay at Pavilion Hotel Kuala Lumpur. It was just amazing, making me fall in love at first sight with this beautiful hotel. Not only the room is suitable for family, the warm welcome and the good service from the Pavilion Hotel staff is outstanding. Love the layout of the room and strategically located in the main business areas of KL with direct access to Pavilion Mall. The great experience continued. I went to the club lounge to enjoy the food and the evening cocktail. Excellent breakfast selection and local dishes. Therefore, please keep it up and make your stellar service quality the reason your guests return repeatedly.

Just WOW! Book a club room for sure!

Punteggio Tripadvisor 5.0/5

Tkamal95 In coppia - Recensione certificata TripAdvisor

An absolutely wonderful stay. We have stayed in other Banyan Tree locations so there was no doubt it would be wonderful! Please book a club room it is so worth it, drinks and snacks and light dinner so worth it. The highlight are the staff. They are exceptionally great, polite, well mannered and have the highest standard cleanliness and hygiene. A great thank you especially to Mr Roshidi, Jing Yee, Sabree, Yura, Juhairi, Sofea, Xyna and of course Aiman. A special thank you to Asma in reception for helping us consistently. Don't think about it, just book it. I will definitely be staying here again in the future when I visit with my family.

Dear Tkamal95, Thank you very much for choosing Pavilion Hotel during your recent staycation in Kuala Lumpur. We are delighted to learn that your stay with us was memorable. Your thoughtful words will be shared with the team particularly Roshidi, Jing Yee, Sabree, Yura, Juhairi, Sofea, Xyna and Aiman, whom I am sure will be delighted and inspired to continue to deliver exceptional customer service. Thank you once again for choosing our brand for your travels Tkamal95, and we look forward to welcoming you back, in the near future. Best regards, Rudy Oretti General Manager

Very poor experience

Punteggio Tripadvisor 2.0/5

Eymerich_Napoli In coppia - Recensione certificata TripAdvisor

Our experience at Pavillion was very poor, staff was very unfriendly and very unprofessional with the exception of a girl named Sharon. I don't think is worth five stars the only positive thing is the mall. Room aren't so clean and the deposit of 500 ringgit takes weeks to come back to our account (a month of waiting... are u crazy?)

Dear Eymerich_Napoli, Thank you very much for outlining your experiences during your recent stay at Pavilion Hotel Kuala Lumpur. We value your feedback and truly regret that your stay was not as memorable as you had anticipated, due to a lapse in service from our associates. All your constructive feedback, including the room deposit has been duly noted and will be shared with the respective teams, for continual improvement. Thank you once again for your observations, Eymerich_Napoli. We really appreciate your valuable feedback and hope this will not deter you from future visits. Best regards, Rudy Oretti General Manager

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