21c Museum Hotel Chicago

21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.1/5 2,788 reviews

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Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

ALLSAFE approved hotel

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.89316, -87.63001

Telephone +1 312-660-6100

Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Your meetings and events

21c Chicago features over 10,000 square feet of art-filled exhibition and event spaces perfect to host your contemporary gathering whether that be executive meetings, team outings, board retreats, and any other special gathering. Celebrate in an environment that simultaneously reflects the global contemporary culture and Chicago's personality and perspectives.

Room descriptions and layouts

7 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,788 reviews

TripAdvisor Rating  4.0/5  150 reviews

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

3 day conference... rooms not ready at 3pm check-in. Rooms very nice! Stairwell is in poor shape - almost scary!

Dear Steven M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very disappointing stay

TripAdvisor rating 2.0/5

FLDOC_11 Couples - TripAdvisor review

The hotel itself had some excellent art however that was about it. #1- The Room - We did not get room service for 2 out of 3 days despite $500 per night! We were told you had to request it before 9 am each day. After not getting it the first day I requested it for the whole stay. We came back at 5 PM and the room was still not cleaned. The manager got someone up there but our rest time before going out was ruined. An insane system - archaic and on paper no less. When they did clean it was not up to the standards we get from other "4" star hotels The exterior windows were filthy. The elevators were outdated and tiny and slow. Not worth the price at all The exterior of the windows were filthy.

Great location, accommodating service

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

We were impressed with the innovative atmosphere and, as artists, really felt like we were in the right place. What I usually dislike about hotels, was missing and it felt like we found our tribe. A sampling of what it would be like if art was given a primary place in everyone's everyday lives. AMAZING

Dear Arvie S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. Welcome to the "Tribe". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel appeared to be an old hotel they tried to modernize. I had stayed at a 21c in Bentonville, AR and had a great experience. I stayed for 4 nights and my room was not cleaned once

Dear Keith M., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Chicago. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Operations Team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

It was a comfortable room

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The room was comfortable, having the tv closer to the bed would have been nice. I was excessively charged for the minibar though. I had a late night and grabbed a drink and snack from the minibar and was charged for a lot more items. Other than that everything else was comfortable and nice.

Dear Zoe D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,414 reviews 9.2/10 Location
  • 2,022 reviews 7/10 Room
  • 1,636 reviews 6/10 Service
  • 30 reviews 4.4/10 WiFi
  • 754 reviews 6.8/10 Cleanliness
  • 601 reviews 4.2/10 Amenities
  • 144 reviews 5.1/10 Breakfast
  • 46 reviews 5.5/10 Wellness Area

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