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21c Museum Hotel Chicago Hotel 4.5 stars

Customer review rating 4.2/5 953 reviews

ALLSAFE approved hotel

21c Museum Hotel Chicago
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+ 17 Services

Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 chicago
united states

Tel: +13126606100

Fax: (+1)3123377217

Check-in from 16h00

Check out up to 11h00

  • By plane

    MIDAY INTN At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL At 25km / 16 miles

  • By train

    UNION STATION At 2km / 1 miles

GPS :41.89316, -87.63001

Companies

  • BOEING 2.0 km / 1.0 mi
  • EXELON 2.0 km / 1.0 mi
  • NORTHWESTERN HEALTH 0.0 km / 0.0 mi
  • UNITED CONTINENTAL 1.0 km / 0.0 mi

Hotel services

Lure Fishbar- Opening June 2021

Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 297 rooms
    • 15 rooms for people with reduced mobility
    • 54 family rooms
    • 14 connecting rooms
    • 297 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
Access to property
  • Valet Parking available for $70
    • On site
Well-being
  • 21c Fitness Center
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop

Your meetings and events

21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions.21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions.21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Ideal for indoor functions looking for a one-of-a-kind backdrop

  • Videoconferencing

  • Podium

  • Day light

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Our guest reviews for
21c Museum Hotel Chicago

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

953 reviews

TripAdvisor Rating 4.0/5

103 reviews

Chicago Birthday Trip!

TripAdvisor rating 5.0/5

LucasHopkins 21/10/2021 TripAdvisor review

Thank you 21c Museum Hotel for such a wonderful stay! The art in the lobby was so fantastic that I am still telling my friends that weren't able to go about it and that they have to check out the hotel the next time that they make it Chi-Town! Also thank you the Global Sales and on property sales for making my birthday weekend so very special! I made sure to buy my green penguin and he is now a permanent resident in my home so I can always look back and remember this truly fantastic weekend! Thank you 21c Chicago and I'll see you next time I am in Chicago!

Disappointed

Customer review rating 3.5/5

Anonymous Families - 20/10/2021 Confirmed reviews ALL

We have stayed at multiple 21C locations over the years (Louisville, Lexington, Durham, and Cincinnati). The staff in Chicago was aloof, always seemingly busy with desk work and efficient but not friendly. We asked for ice at desk and were told it would be delivered. 30 minutes later we called for ice. Ice never arrived. Room was comfortable and clean, albeit small. Location is great, but not sure we will stay there again as we much prefer the Peninsula’s quality of service.

Great location, easy to check in, courteous staff

Customer review rating 4.5/5

Terence Business - 20/10/2021 Confirmed reviews ALL

Everything was nice in the room..very clean and well appointed. The only issue I had was an electronic blackout shade that didn't work. We had to sleep with the lights of the street posts coming through, though it wasn't too bad.

Pleasant

Customer review rating 3.5/5

K Families - 19/10/2021 Confirmed reviews ALL

I can to Chicago a lot for business and usually stay at the hotels in your area. This time, it was for pleasure and to celebrate my wife’s birthday. I booked the king luxury sweet as the floor plans show that it had a standing shower and a tub (which we needed to shower our 3 month old). But the room did not have it and when I asked the front desk they said (the floor plans are wrong). The rooms were very nice and spacious. But we sadly didn’t get a view and usually a guest can choose that when reserving but when I didn’t see that, I assumed luxury rooms all get a view since it is more expensive. Sadly it wasn’t The decor of the hotel was very unique, something I have never been experienced before. I was happy overall, but was hoping that there was someone to help us with our luggage… like most hotels. They told me that the bell boy is busy at the moment and sorry but there are carts in the back… but later I realized there never was a bell boy. In the end, I feel like honesty is important. In order to attract high end customers, the word “luxury” has to be used when excellent service is being given. It wasn’t very nice when I waited in line to check in while my family was in the car… then was offered an upgrade for an extra charge and I accepted, but then they realized the upgrade room wasn’t available and then I stood there for 15 more minutes or so because they had to fix my reservations again and give me the room I originally booked. All in all, it was an experience. Sadly not something I would brag about to my friends, or recommend to people or clients for staying. But not bad that I would leave a bad review online. Thank you for asking for my experience

Fun stay

Customer review rating 5.0/5

Claudia Friends - 19/10/2021 Confirmed reviews ALL

Check in and out was super easy! The museum that’s on the first and second floor was absolutely amazing to walk around and experience.

Hidden fees!

Customer review rating 2.5/5

David L. Solo - 19/10/2021 Confirmed reviews ALL

The actual hotel experience was fine, but I will never stay with you again while you charge "urban experience fees." Before every booking now, I will ask, and if the hotel charges one, I will go elsewhere. Don't lie about your rates.

Lovely hotel

Customer review rating 4.0/5

N M. Friends - 19/10/2021 Confirmed reviews ALL

Hotel was very clean, quiet, and unique. I loved the layout of the room and it was very pretty. Location was great and right in the heart of all the fun. I have a few things though I feel the hotel could have done differently. There wasn’t the ability to order a movie and only had the basic cable channels. I always thought that was a given in hotels and I’ve never ran into that. It was rainy one night and I wanted to watch a movie but wasn’t able to. Secondly, the lights in the room automatically came on when there was motion and it startled me every time I needed to use the bathroom at night. I had asked the desk downstairs to send someone up to assist us but didn’t hear back on that. Lastly there wasn’t a mini fridge. Again something I just took for granted that all hotels provide this but our room didn’t have one. Wasn’t able to take leftovers back to the room from any of the restaurants so that was kind of a bummer. The people at the front desk were very nice. Overall I enjoyed the trip. Got a great deal on it and it was a clean place to lay my head at night so I was decently happy.

Well located

Customer review rating 3.5/5

Anonymous Families - 19/10/2021 Confirmed reviews ALL

Good location, the rooms are ok. Very noisy from the windows, no restaurant and the heating was not working, the smell coming out of the heating was really bad. We asked to change rooms and stayed in a cold room.

Ideal location

Customer review rating 5.0/5

E. C. Couples - 19/10/2021 Confirmed reviews ALL

This hotel is situated right in the heart of everything—walkable to Navy Pier and Michigan shopping. It’s super clean, comfortable and modern.

Courteous, But Overworked Staff

Customer review rating 4.0/5

Christopher E. Families - 18/10/2021 Confirmed reviews ALL

All staff were friendly and went well above and beyond to ensure our stay was a great experience. They are, however, woefully understaffed - no doubt due to current COVID situation. We didn't like the refrigerator being pre-filled with high-priced items we weren't going to use. Would rather have a conventional mini-fridge for drinks and leftovers.

Nice hotel, poor Safety enforcement

Customer review rating 3.0/5

Anonymous Friends - 18/10/2021 Confirmed reviews ALL

Hotel staff did not enforce COVID-19 mandates. Most guests I saw walked around the hotel without masks, some even while speaking to hotel staff. Very disappointing.

Great, comfortable stay

Customer review rating 5.0/5

Chris M. Business - 18/10/2021 Confirmed reviews ALL

Really nice 5 night stay (my second at this hotel): Quiet hotel, comfortable room, great shower. Nespresso machine is a nice touch. I love the galleries (although I was a little bummed that the main gallery was occupied by a large meeting when I was there). Perfect location in River North / Mag Mile.

Great location

Customer review rating 5.0/5

Natalie M. Families - 18/10/2021 Confirmed reviews ALL

Super hotel and museum was a nice thing to go to. Very clean, not noisy at all.

fun-close to lots of entertainment

Customer review rating 4.0/5

Catherine P. Families - 18/10/2021 Confirmed reviews ALL

staff was very helpful. the one complaint i have is the parking voucher was bogus, i was charged $159 for 3 days of parking and the car never moved from the space.

Beautiful rooms, great location, EXCELLENT staff! Both Veronica in sales + front desk staff were amazing.

Customer review rating 5.0/5

Danielle F. Business - 18/10/2021 Confirmed reviews ALL

We stayed as part of a group planning a fundraising event with an art gallery so we brought celebs and staff as well as some donors from Madison. I meticulously planned arrivals, amenities, and transpo with both Veronicas and our time at 21C was absolutely superb. Our guests felt welcomed and well taken care of. The late night hospitality suite overseen by Pam from banquets was perfectly executed and the best ending to a long weekend with our teams and donors. Everyone is looking forward to returning to actually have a chance to peruse the art!

Customer review rating 4.0/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

I had issues getting keys to my room. The key system was down and my master key did not work so I had to got to the front desk and wait for someone to let me in my room three times my first day before the issue was straightened out. I really liked the hotel, and the locations was great but this was an inconvenience I could have done without.

Well located, terrible art

Customer review rating 3.0/5

Staci W. Families - 18/10/2021 Confirmed reviews ALL

We loved our room, super clean, very nice. But we were there for our sons birthday and the art in the lobby was awful. Super politically charged, and everywhere on the way to the elevator.. unavoidable. I wish this hotel had come with a warning.

Beautiful hotel, friendly staff.

Customer review rating 3.5/5

Anonymous Business - 18/10/2021 Confirmed reviews ALL

Overall is was a nice stay with very friendly staff. The beds are super hard and uncomfortable, but that's just not my preference.

Perfect location

TripAdvisor rating 5.0/5

Traveler37817 22/09/2021 TripAdvisor review

Perfect location for exploring the city. The exemplary service of Tom the engineer is the reason for 5 stars. He came up immediately to check my TV which didn’t display, assessed the problem,and brought up a new TV which had arrived the day before. He was friendly, efficient, and professional—-outstanding service. My only criticism—-the dark, dreary hallways (at least on 11th floor).

Chic hotel in Chicago

TripAdvisor rating 4.0/5

Eyrie-Fairy 11/09/2021 TripAdvisor review

Hotel is chic and clean. Booked using All points as partial payment but full amount was kept on hold at check in. Good thing I inquired at check out and was corrected then. Will probably stay closer to the river where nice bars and restaurants are next time around.

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