21c Museum Hotel Chicago

21c Museum Hotel Chicago

Note Avis clients (Note ALL) 4.1/5 2 412 avis

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Les plus de l'hôtel

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Des lieux inoubliables. Des événements inoubliables.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Hôtel labellisé ALLSAFE

Localisation de l'hôtel

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
Etats-Unis

  • Par avion

    MIDAY INTN À 20km / 12 miles

  • Par avion

    OHARE INTERNATIONAL À 25km / 16 miles

  • Par train

    UNION STATION À 2km / 1 miles

GPS:41.89316, -87.63001

Sociétés

  • BOEING 2 km / 1 mi
  • EXELON 2 km / 1 mi
  • NORTHWESTERN HEALTH 0 km / 0 mi
  • UNITED CONTINENTAL 1 km / 0 mi

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Salles de réunion

Lure Fishbar

Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Vos réunions et évènements

21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions. 21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions. 21c Chicago features a wide range of gallery spaces, perfect for executive meetings, board retreats, team outings, and other special occasions.

Descriptions et configurations des salles

salles de réunions

De 1 à 250 

participants

Configuration non-disponible pour ces critères
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Nos hébergements

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  2 412 avis

Note TripAdvisor  4.0/5  138 avis

Note Avis clients 3.5/5

Anonyme En famille - Avis confirmés ALL

Bonne expérience mais nous n’avons pas pu avoir nos deux chambres proches (nous sommes une famille). Dommage que le petit déjeuner du lundi ne soit pas disponible chaque jour.

Service déficient

Note Avis clients 2.0/5

Adam C. En couple - Avis confirmés ALL

Pas de nettoyage des chambres Lobby en rénovation Ascenseurs qui tardent et minuscules donc toujours pleins. La Réception ne répond pas au téléphone lorsqu’on les appelle de la chambre. On m’a chargé des boissons de courtoisie sur ma facture. J’ai envoyé trois courriels pour demander une correction et personne ne répond. On m’a refusé le late check-out, malgré le statut Accor

First review I’ve left anywhere in 5+ years

Note TripAdvisor 3.0/5

Z737RQjasonc En couple - Avis TripAdvisor

This hotel was great except for 2 issues. First and foremost, they weren’t ready for our 4:00 check in at 4:00. Seems to be a common problem after reading through other reviews. They told us they’d call us when the room was ready so we went next door for some drinks. An hour later they hadn’t called so we went back and stood in a long line where I heard them telling everyone that their rooms weren’t ready. A gentlemen told them he needed somewhere to change to get ready for something he had that night. Once I heard that it made me nervous. People have plans in situations like these. We’d already waited about 70 mins at that point. I get to the front of the line and and told her “yea we’re back trying to check in”. The lady was nice and just said “oh yes your room is ready”. No call, no text. I honestly think I could’ve spent the next week in the restaurant next door and never would’ve heard from them had we not wandered back in. Just don’t plan anything for your first night in Chicago unless you’re ok with changing clothes in the bathroom. Other complaint is they only have their breakfast bar on certain days apparently. We grabbed stuff from it Monday morning so I wander down Tuesday morning and…no breakfast bar. I started helping myself to some coffee that the day before was free and was told it wasn’t complimentary today. I asked what happened and she said they just reduced the days of their breakfast bar to where they don’t do it on Tuesdays. Minor complaint, but even Comfort Inn, Double Tree, and Bob’s Motor Inn put out free cheap coffee.

Hello, Thank you for taking the time to share your experiences at 21C Museum Hotel Chicago. I am sorry that your experience with us was anything less than outstanding. I appreciate your candid feedback so we can make necessary adjustments to improve our services to our guests. Thank you again.

Short in staff and under construction

Note TripAdvisor 3.0/5

960jmy Professionnel - Avis TripAdvisor

No prior notification of the works that are currently made at the hotel. Since understaffed service level is below average and waiting lines long. No recognition of Platinum status or other Accor benefits.

Hello, Thank you for your comments regarding your recent stay. I will be sure to share them with the entire team so we may make necessary improvements for the future. We appreciate your loyalty and invite you to return when your travels return you to the Windy City.

Unsatisfactory Front Desk Staff

Note TripAdvisor 2.0/5

gbronken Avis TripAdvisor

I had to ask multiple different times to get clean linen and towels from the young man who was working the front desk. He told me that he put our names down and never did. It was extremely frustrating to show a friend around the city and then come back to a room that hadn't been cleaned even after we begged for service. We also asked to extend our stay one night and it took the same front desk staffer over an hour to simply book a room. 21c is a cool spot but I will not be staying here again after this. I was upcharged on my rebooking of the extra night and the same staffer did not even try to get us a deal or ask about AAA or anything. He just charged us the max price. Even after we finally got that resolved we came back after dinner to find that our key cards no longer worked because the same guy forgot to update the key cards. The updating of key cards took another hour of our time as this employee is beyond incompetent and rude. It is customary in the hotel and dining business to try and remember customers faces and every time we approached him he acted as if this was the first time he met us, and we always had to re-explain ourselves to him. The rest of the staff is fantastic but this gentleman absolutely ruined our stay. Please consider removing him from your staff.

Hello gbronken, I'm not sure I can convey how disappointed I am to read of our failure to deliver a comfortable and outstanding experience at our hotel. Clearly we had a breakdown in our communication which negatively impacted your stay with us. I am truly sorry and hope that we can demonstrate a positive experience in the future.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 263 avis 9.2/10 Site
  • 1 782 avis 7/10 Chambre
  • 1 442 avis 5.8/10 Service
  • 28 avis 4.7/10 Internet
  • 662 avis 6.9/10 Propreté
  • 532 avis 4.2/10 Installations
  • 132 avis 5.1/10 Petit déjeuner
  • 51 avis 4.4/10 Bar et Boissons

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