21c Museum Hotel Nashville

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21c Museum Hotel Nashville

Customer review rating (ALL Rating) 4.2/5 1,167 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Experience the art of today at one of the largest multi-venue contemporary art museums.

  • Feeling stressed? Let The Spa at 21c Nashville knead your troubles away.

  • Be treated to heartfelt hospitality in the heart of downtown Nashville.

Hotel location

21c Museum Hotel Nashville

221 2nd Avenue North
37201 NASHVILLE
United States

Telephone +56 156106400

Fax +56 156106401

Contact email

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

GPS:36.1652518, -86.7778088

Companies

  • HCA HEALTHCARE 3 km / 2 mi
  • NISSAN STADIUM 1 km / 0 mi
  • SAINT THOMAS HEALTH 3 km / 2 mi
  • VANDERBILT UNI 3 km / 2 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

GRAY AND DUDLEY

Celebrating Southern sensibilities, the menu at Gray & Dudley is a reflection of executive chef Rob Newton's Arkansas roots, informed by his travels abroad and influenced by the diverse immigrant communities across the region.

Your meetings and events

21c Museum Hotel Nashville brings more than 10,500 square feet of art-filled exhibition and event space to downtown Nashville. 21c Nashville features a wide range of gallery spaces, all highlighting the work of contemporary artists, and many showcasing cutting-edge audiovisual technology making it a unique venue for your event. The restaurant at 21c Nashville, Gray & Dudley, provides catering and beverage service for private events.

Room descriptions and layouts

7 

meeting rooms

From 1 to 140 

attendees

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Our accommodation(s)

The 124 guest rooms and suites at 21c Nashville serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the guest rooms have wood floors and high ceilings, contemporary furnishings, large windows, and luxurious floor-to-ceiling drapery.

Our guest reviews

Our guest reviews for
21c Museum Hotel Nashville

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,167 reviews

TripAdvisor Rating  4.5/5  347 reviews

Certificate of excellence 2022

Great overall hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Beautiful building, great staff and amazing restaurant. Was especially easy for me not having a car otherwise I am not sure the valet would be economical at $40 a night...this would have made me not stay here had I required a car. Only other feedback for the hotel is the ice - the room had a broken mini-bar fridge that you could not store items, and the ice needed to be requested each time. Very difficult to keep things like water or leftovers cold

Dear Michael, Thank you so much for your business, especially from a guest who stayed multiple nights to enjoy our hotel and music city. It is always a pleasure to receive positive feedback. As well as the additional details on your mini-fridge, ice and others. Thank you for the compliments to Gray and Dudley and the team service. We will be sure to highlight and congratulate them for the outstanding service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Our visit was ok. We had a long wait for check in, touches in our room weren’t fully clean (e.g., stains on the robe hanging in the bathroom and stains on the towels), and we didn’t finish our sub-par meal from the restaurant. Definitely not worth the price. We will not return.

Dear Teresa, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I sincerely apologize for the experience with our guest room cleanliness, arrival check in and restaurant dining. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan-G.M

Quirky Fun - Highlight of my stay in Nashville

Customer review rating 5.0/5

Zott Business - Confirmed reviews ALL

I've always sought out places to stay that are not cookie-cutter expectations of what a hotel should be. While I've experienced many a quirky place during my travels around the world, the 21c Museum Hotel in Nashville is an extraordinary place located in a city with its own, very imaginative soul. The hotel itself is part place to stay and museum that is full of wonderful artwork. Something as simple as a ride in the elevator becomes a novel experience that both entertains and educates. It's location on the edge of the playground that downtown Nashville has become brings its own vibe - walking outside the hotel offers a view into another level of quirkiness. The 21c Museum Hotel is a great place to stay and even a greater place to experience.

Dear Zott, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. Thank you for the in-depth experience opinion. Especially all your compliments to our museum exhibit, location to downtown and style. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Welcoming and Accommodating

Customer review rating 5.0/5

Cindy Families - Confirmed reviews ALL

Our stay was wonderful. We chose this hotel due to the exceptional downtown location. Upon arrival, we were greeted and Dustin immediately helped us with our luggage. The check-in process went smooth and we had a beautiful, large room on the 7th floor. The art and ambiance was delightful.

Dear Cindy, Thank you for the wonderful compliments to your visit with us at 21c Nashville. We really appreciate the acknowledgement to Dustin and his excellence in service. regards, Juan- G.M

Well located, nice staff, not that clean

Customer review rating 3.0/5

Sheila Business - Confirmed reviews ALL

Our room was fairly dirty upon arrival. The floors left our baby's hands/feet black, the tub had miscellaneous debris in it, and there was leftover food and drinks in our refigerator.

Dear Sheila, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We sincerely apologize in regards to the room experience. We will be certain to review this with our teams. We keep a very high standard of expectations. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan- G.M

Good location but won’t stay again

Customer review rating 2.0/5

Cassandra Families - Confirmed reviews ALL

Good location and friendly helpful staff, but lots of negatives. Our room was noisy probably because of the A/C. It would literally vibrate the headboard of the bed. Our toilet would rock loudly every time you sit on it because it was loose. The hairdryer was broken. The coffee maker was broken. The blankets were super thin. I asked for the sheets to all be changed and it didn’t happen. They made the bed and kept the same sheets. And they overcharged me for one extra day of valet parking.

Dear Cassandra, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our room condition and cleanliness in order to prevent any future occurrence. kind regards, Juan- G.M

location was a bit sketchy, bell hop/car valet not in sink with hotel

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Showed up seemed okay inside checking in... I called and they said $50 for valet or next door in self parking garage was $20. The bell hop took us up and I went back down with him and told me where to park. I went down there and it ended up costing me $40 a night to park. I walked back up and the parking gal said you should have asked me ...he doesn't know what he is talking about...you need to put in a hotel code..so I went in and talked with the Hotel check in person. He said you shouldn't talked with either ... basically I felt like they were both con jobs.............trying to soak me. I then asked Tanner if my room 605 is quiet............he said probably not but he had a room the following night to change with me..........I said that was fine...........next morning I called and Btittany (I think that was her name) that wasn't correct and they were completely sold out......... I told her that someone needs to be in charge of this hotel and make sure the information is correct that is being mentioned. I had a drink in the bar and the bartender had zero personality. I walked in the hotel on one occasion and a local was sitting on the front steps with a beer........... I have my own business and it just felt like there was zero accountability among the staff..........each area only was concerned with that exact area

Dear Harry, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We truly understand the difference in the experience. Your detailed comments will certainly be shared with our teams to improve our level of communication, direction and overall style. Sincerely, Juan- G.M

Fascinating and fun place

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Never stayed at such a place before: architecture plus artwork - or maybe the reverse order

Dear Bob, Thank you for the business and getting to meet you personally. We really appreciate it and look forward to seeing you next time. Sincerely, Juan- G.M

Great location! Awesome stay!

Customer review rating 5.0/5

Nashville B. Friends - Confirmed reviews ALL

Safe location to walk to restaurants and bars. The staff were friendly and helpful. The hotel rooms were roomy, modern and very clean. Beds were top notch. Unique hotel with an artsy vibe. Highly recommend!

Dear Sherry, Thank you for the wonderful compliments to 21c Nashville. We really appreciate the business. As well, thank you for highlighting our location and walk-ability to downtown music city. Sincerely, Juan- G.M

Location and Art - Perfection

Customer review rating 3.5/5

Sarah Solo - Confirmed reviews ALL

Lovely location, beautiful art, comfy bed, very clean bathroom, loved the mirrors and lighting! The view from my room was of a dead end hallway so that was a little disappointing but I was only there for one night. The restaurant was great! Wonderful staff and food. The art installations are worth multiple trips around the halls.

Dear Sarah, Thank you for your business and staying with us for visit to Nashville. We really appreciate it at 21c Hotel. Thank you for the compliments to our art museum, the overall room accommodation and especially the teams. kind regards, Juan- G.M

Great place to stay

Customer review rating 5.0/5

Tom Families - Confirmed reviews ALL

When we arrived we were promptly met to help with our baggage. We arrived early but there was no issue in checking into our room. The staff was friendly, food was good and hotel was comfortable. Well located close to Broadway.

Dear Tom, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Good location - interesting sevor

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall good experience. Seemed to be short of cleaning staff. Room wasn’t always made up so towels, coffee not always replaced. Some front desk staff friendlier and more helpful than others.

Dear Bernard, Thank you for sharing your travel experience with us at 21c Nashville. With our apologies for the service experience and overall hotel stay. We will be sure to share your details with our teams. Sincerely, Juan- G.M

Nice large rooms; high ceilings

Customer review rating 4.0/5

Lana Business - Confirmed reviews ALL

Nice stay; easy check in. The phone in the room didn't connect to the front desk at least three times that I called. The hotel uses too many plastic water bottles. Why don't you just use glass jugs with water / ice and glasses so that people can drink. What was the deal with ice machines not being available to hotel guests? Very strange

Dear Lana, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. Yes, we are seeking an improvement to our style of water service to our units. We do hope to share news soon in regards to our plans. We keep our ice machines secured as a feature of service and will always be available to provide ice at anytime. Sincerely, Juan- G.M

Great stay

Customer review rating 3.5/5

Ms Business - Confirmed reviews ALL

One day business trip. I was disappointed that breakfast was not offered prior to 7:30am (not realistic for business travelers) and valet parking did not start until 7:30am either (your internal staff took care of me when I was desperate to get my car and leave). At a minimum, consider offering coffee in the lobby or restaurant in the early mornings if no food service until 7:30am (yes I know it is available in the rooms). A shout out to the gentleman that was the bellman the evening of my stay. He was amazing in all ways. I wish that i would have gotten his name. I called to see if you had almond or another nut milk for my coffee in the morning and he quickly brought it to my room. Unloaded my luggage and gave me directions too. His attitude and energy were off the charts (he was an African American gentleman if you are trying to identify him) and he represented your brand very well.

Dear Ritu, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I do apologize for the valet services. Our hotel features an overnight valet team, I will be sure to review why they were not called to assist with service. Thank you for the compliments to our bell team member Greg, we will be sure to recognize him for the outstanding service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Wonderful Stay and Service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

21c Nashville was a great stay. The staff were friendly, valet parking was easy and affordable, and the rooms were perfect.

Dear Samuel, Thank you for all your compliments from your visit to 21c Nashville. We really appreciate the business and your kind travel opinion. We look forward to hosting your next visit in music city. Sincerely, Juan- G.M

Great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

I come to Nashville about once a month to attend concerts at the Ryman. I loved the location, and the ability to walk to everything I needed. I was somewhat appalled by the $50/night parking fee, and when I went to take a shower the next morning, I had no towels, toiletries and the tissues were soaking wet. I told the front desk, but no one brought towels for over an hour and I finally flagged down the housekeeper on the floor to get some. I was impressed with the overall feel of the hotel, and I enjoyed the restaurant/bar a lot. I only wish that it stayed open a little later on the weekends.

Dear Rob, Thank you so much for the business and the opportunity. We really appreciate your feedback from your visit to music city. Although, our sincere apologies for the overall room experience and service from your initial room requests. We do appreciate the compliments to our hotel and restaurant. Sincerely, Juan- G.M

Nice Place, Nice People, but... no service at all!

Customer review rating 3.0/5

Scott E. Couples - Confirmed reviews ALL

Really liked the facility and the location for a stay in downtown Nashville. A couple of big negatives though. You pay so much for this per night and it was a big surprise that you receive no service! Not once did anyone enter the room to make bed, provide towels, replenish supplies, and we stayed for three nights! And there was no advance warning or notice either. So each night you have to go to the desk and ask for a towel at least because nobody serviced the room and you didn't know you had to hang up your towel to reuse. When I asked at the front desk after day 2 they said they have a list of a lot of rooms and people asking so it would be taken care of... but still didn't happen. At 4 pm asked again and after that someone did enter the room to put in new towels, but they didn't do anything else... no coffee or shampoo or empty kleenex replacement or anything. Other big negative was construction noise that began early each morning. Not at the hotel but at an adjacent property so I suppose there is nothing they can do about that, but it was very irritating.

Dear Scott, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low with multiple details. I sincerely apologize for this experience with our service teams from housekeeping. The details provided, I will certain share and monitor closely. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Juan- G.M

Great staff- very accommodating. Perfect location!

Customer review rating 5.0/5

Val B. Couples - Confirmed reviews ALL

We did a weekend trip with friends to hit up Broadway. This hotel was the perfect location to walk back and forth. The staff was amazing- everyone so sweet and professional.

Dear Valerie, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. Thank you for all the wonderful comments to our team members. Especially Carly from Gray and Dudley. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

I found the staff (except for the bellman) to be unfriendly and "annoyed" when approached by a guest. Also, my room did not get cleaned on day and that was disappointed. When I called down for towels, and when they brought them up, they are not folded nicely but all undone....were they clean??? It was just not professional. I paid $400 a night (not including tax) for 4 nights which was INSANE for this quality of hotel.

Dear Debra, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our friendly service, request and room presentation in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Juan- G.M

Excellent stay in great location

TripAdvisor rating 5.0/5

cjm944 TripAdvisor review

It was out first stay at a 21c property, and we were pleasantly surprised at the concept of a museum hotel. The art was interesting and provocative, and the teal penguins completely charming. The hotel location was fantastic and rooms were great. But it was the staff that made the hotel a standout. From the valet staff, the front desk, the restaurant employees, to housekeeping, everyone was friendly and extremely service-oriented.

Thank you for the business and choosing to stay with us at 21c Nashville during your music city adventures. We really appreciate it very much. All the best to you for the holiday season!

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