21c Museum Hotel Nashville Hotel 4.5 stars

Customer review rating (ALL Rating) 4.2/5 627 reviews

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21c Museum Hotel Nashville
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+ 18 Services

Hotel extras

  • Experience the art of today at one of the largest multi-venue contemporary art museums.

  • Feeling stressed? Let The Spa at 21c Nashville knead your troubles away.

  • Be treated to heartfelt hospitality in the heart of downtown Nashville.

Hotel location

21c Museum Hotel Nashville

221 2nd Avenue North
37201 nashville
united states

Tel: +16156106400

Fax: (+1)6156106401

Check-in from 16h00

Check out up to 11h00

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

  • By plane

    NASHVILLE AIRPORT At 13km / 8 miles

GPS:36.1652518, -86.7778088

Companies

  • HCA HEALTHCARE 3.0 km / 2.0 mi
  • NISSAN STADIUM 1.0 km / 0.0 mi
  • SAINT THOMAS HEALTH 3.0 km / 2.0 mi
  • VANDERBILT UNI 3.0 km / 2.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAY AND DUDLEY

Celebrating Southern sensibilities, the menu at Gray & Dudley is a reflection of executive chef Rob Newton's Arkansas roots, informed by his travels abroad and influenced by the diverse immigrant communities across the region.

Your meetings and events

21c Museum Hotel Nashville brings more than 10,500 square feet of art-filled exhibition and event space to downtown Nashville.21c Nashville features a wide range of gallery spaces, all highlighting the work of contemporary artists, and many showcasing cutting-edge audiovisual technology making it a unique venue for your event.The restaurant at 21c Nashville, Gray & Dudley, provides catering and beverage service for private events.

Room descriptions and layouts

6 

meeting rooms

From 1 to 150 

attendees

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  • ft / sq ft
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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 124 guest rooms and suites at 21c Nashville serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the guest rooms have wood floors and high ceilings, contemporary furnishings, large windows, and luxurious floor-to-ceiling drapery.

Our guest reviews for
21c Museum Hotel Nashville

100% genuine reviews from our guests

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ALL Rating 4.2/5

627 reviews

TripAdvisor Rating 4.5/5

335 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Audrey H. Couples - 04/12/2021 Confirmed reviews ALL

Very interesting place to stay. Photos are great with a recognition of humanity.

Dear Audrey, Thank you for the business and choosing to stay with us at 21c Nashville. We are very appreciative of your museum exhibit opinion of our collection. A Merry Christmas to you for 2021. with hospitality, Juan- G.M

Good location, lacking on fine details.

Customer review rating 3.0/5

Beth Couples - 04/12/2021 Confirmed reviews ALL

The location was great, and the museum gives it a unique flair. However, on closer inspection of our room, it seemed like the finer details were being neglected in room inspections and maintenance. There were some dead bugs on the floor (not roaches), the shower door handle was broken off (causing a heavy piece of metal to knock against a fragile glass door), the bedside lamps shocked us repeatedly, the USB plugins were not useable, the front casing of the minibar fridge came off in our hands (exposing wiring), and they don't use fitted sheets on the beds (they just throw a regular sheet over the mattress, which slides and shifts around during the night). The front desk was very apologetic and offered us a new room (we were in room 722), but it left a bad taste in our mouth. The rooms look so nice and fancy, but after so many things wrong, we DEFINITELY felt like they were overpriced.

Dear Beth, Thank you for the opportunity and staying with us at 21c Nashville. We appreciate the business, although, we do apologize for the experience. We will be sure to review your unit from the holiday stay with our team to improve the level the room condition and details. Sincerely, Juan-G.M

Unusual hotel. A little weird, but clean.

Customer review rating 4.0/5

Carol N. Couples - 03/12/2021 Confirmed reviews ALL

I got the hotel on Hotwire, so it was one of those "grab bags" where I didn't know which hotel I was getting until I already paid. After looking at the pictures of it, I was a little freaked out because of the unusual images, figures, sculptures, paintings, etc. and the stark, minimalist lobby. The reviews were all ok, though, so I went with it. The hotel did turn out to be odd. The halls were dark gray and dim; it seemed the only light was from the room numbers by the doors. However, the room and bathroom were spacious and well-lit. It was clean and comfortable with nice soaps and shampoo. Location was close to the event we were going to, so we could walk and not move our car. HOWEVER, be aware that you have to park in a next-door public parking lot for which you will have to pay.

Dear Carol, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Great location

Customer review rating 4.5/5

Shelby Couples - 30/11/2021 Confirmed reviews ALL

We had a great stay. The hotel was accommodating and the museum made it even better.

Dear Shelby, Thank you for your weekend visit to Nashville during the Thanksgiving holidays. We really appreciate the business! Sincerely, Juan- G.M

Excellent staff but property needs a refresh

Customer review rating 4.0/5

Anonymous Couples - 30/11/2021 Confirmed reviews ALL

Greeted by gregarious valet who made our stay so enjoyable and provided lots of tips for our visit. When we stepped off elevator, there was a broken refrigerator on the landing. Several times throughout our stay a metal corner piece fell off the wall making lots of noise. Lots of scuffs, etc on walls. The room on lobby with video had really unpleasant smell. Good overall stay but not what I’d consider a 4 star experience.

Dear Katherine, Thank you visiting us over the holidays in Nashville. We appreciate your travel opinion at 21c Nashville. We will be sure revisit your comments with our teams. As well, thank you for compliments to our team members. kind regards, Juan- G.M

Not happy!

Customer review rating 0.5/5

Stacy B. Families - 30/11/2021 Confirmed reviews ALL

Dark room, and a loud buzzing noise coming from somewhere all night! Mostly upset because we had two separate reservations for consecutive days. Housekeeping (a male) entered our room WITHOUT a knocking first. A million of things went through my head at the time. Even if a guest has checked out or does not have a sign on the door one would think staff would knock first! It was a very expensive hotel and did not feel room and amenities warranted.

Dear Stacy, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. We apologize for not being to your liking during your one night stay. We did not make a good impression. We will be certain to review your comments with our housekeeping teams in regards to proper service technique. Merry Christmas to you and your family for the holidays. sincerely, Juan- G.m

Cool Vibe!

Customer review rating 4.5/5

Johnc Couples - 29/11/2021 Confirmed reviews ALL

Brittney (sp?) and the crew up front were super helpful and friendly. Smooth check-in. Great location to walk everywhere downtown. Hotel was quiet. Room was clean but not spotless. (Noticed some spots on the sheets when we got in bed at 2:00am but it was too late to do anything about it.) Overall a very cool hotel with a unique vibe. Will definitely stay here again!

Dear John, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I will be sure to compliment Brittney on the excellence in service. Merry Christmas, Juan- G.M

Almost a 10

Customer review rating 4.0/5

La2021 Business - 29/11/2021 Confirmed reviews ALL

Comfortable property. Amazing restaurant. Rooms a bit dark if you’re not facing the street. Front office early in the morning needs better training. Inexperienced.

Dear Gerdo, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Off the beaten path

Customer review rating 4.5/5

Kofi B. Business - 28/11/2021 Confirmed reviews ALL

I enjoyed my stay here. I've stayed at other Museum 21C hotels and I appreciated how this one was slightly off of the main activity areas of the city. In addition to being well appointed, comfortable, clean, and well staffed, it had a good restaurant and was in a well designed space.

Dear Kofi, Thank you for your business and kind compliments to your recent visit to 21c Nashville. We greatly appreciate your feedback. All the best to you in the holiday season! Sincerely, Juan- G.M

Nice stay

Customer review rating 4.0/5

Ethan Couples - 28/11/2021 Confirmed reviews ALL

The stay was nice but simply overpriced

Dear Ethan, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. Sincerely, Juan- G.M

Excellent stay in great location

TripAdvisor rating 5.0/5

cjm944 28/11/2021 TripAdvisor review

It was out first stay at a 21c property, and we were pleasantly surprised at the concept of a museum hotel. The art was interesting and provocative, and the teal penguins completely charming. The hotel location was fantastic and rooms were great. But it was the staff that made the hotel a standout. From the valet staff, the front desk, the restaurant employees, to housekeeping, everyone was friendly and extremely service-oriented.

Thank you for the business and choosing to stay with us at 21c Nashville during your music city adventures. We really appreciate it very much. All the best to you for the holiday season!

Nice staff, dirty room

Customer review rating 2.0/5

Chanel T. Couples - 27/11/2021 Confirmed reviews ALL

Our sheets and pillows had makeup all over them like they were not changed from the previous guest. Also, one of my wash clothes had this black melted stuff on it. Very uncomfortable stay when your worries about your safety due to rhe cleanliness.

Dear Chanel, Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Nashville. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Juan-G.M

Unique but in need of repair

Customer review rating 3.0/5

Shepherd Couples - 27/11/2021 Confirmed reviews ALL

We came to town for a show and were excited to stay at the 21c as we have often attended events, or walked through the galleries of these hotels in the region. The assumption was that this would be a unique and upscale experience, even for a single night getaway. The restaurant was great and the galleries are well worth the time to wander and view. The staff were friendly and welcoming. Now to the things that could be better… our room on the top floor was comfortable, but there were some signs of wear and tear on things, namely a missing shower door bar, and a phone charging clock that did not work by the bed. The wiring in the room was odd in a way that really should not have been. There was no way to turn off the entry light without turning off all of the lights, which had to be done on the switch by the door. There was no way to turn on the bedside lamp after this, and no way to charge cellphones overnight on the side tables using the provided usb charge ports or outlets without leaving the entry light on. The room had a fridge with snacks that were measured by weight, but upon removing one and placing it back in the fridge we were still charged for the item upon checkout erroneously. There was no place in this fridge for our own drinks or leftovers either, which made it’s use a bit perplexing. The view was nice, the espresso machine is a great thing to have in a room, the shower spacious and I can’t complain too much overall, but it is just strange given the reputation of the 21c that these simple experiences that so many hotels get right, were done so poorly. We also felt rushed by the cleaning staff, who knocked on our door asking when we were leaving before our checkout time despite the do not disturb notice on the door.

Dear Shepherd, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Nashville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated several experiences. I will be sure to review your terrace room conditions with our teams. I do apologize for the performance level to the room comfort. All the best to you for the holidays. Sincerely, Juan- G.M

Amazing hotel!

Customer review rating 5.0/5

Kelly Families - 25/11/2021 Confirmed reviews ALL

We enjoyed every detail of the hotel. Living with the art during our stay was so much more than visiting a museum. Every time I walked past the art in the lobby, I saw something different that I hadn't noticed before.

Dear Kelly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. Thank you for the artful compliments and mentioning our wonderful museum. We really curate our collection and are planning a new collection in 2022. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M
Customer review rating 5.0/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Great staff.

Dear Walter, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Nashville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan- G.M

Engaging staff good food

Customer review rating 4.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Excellent as always

Dear Ken, Thank you for the compliments and business to 21c Nashville. It is really appreciated very much. As well, thank you for the recognition to Dustin. We will be sure to inform of the excellence in service. Merry Christmas, Juan- G.M

Hotel common space was great, valet staff tremendous, room quality was poor/broken, over priced.

TripAdvisor rating 3.0/5

H4704XVmartin 13/10/2021 TripAdvisor review

Mold growing in the shower, broken nightstand, broken headboard, broken patio table, broken bathroom mirror. I had to ask to have broken fridge removed from outside our door. Housekeeping staff not following hotel mandate of mask wearing.

V Martin, Thank you for review of our hotel- 21c Nashville. We are very sorry for the room condition experience. As well, we will review with our teams in regards to the health and safety practice we are following with masks. Thank you for the business. Again, our apologies for the experience. sincerely, Juan- G.M

Excellent service and recommendations

TripAdvisor rating 5.0/5

davidc0nn0r Couples - 14/10/2019 TripAdvisor review

I recently stayed at your property and was very impressed by the quality of food in your restaurant. The service level however in the restaurant was truly outstanding. Erin and David gave us a wealth of information to enjoy our visit. We would never had been able to visit so many fantastic areas without their generous advice.

David Thank you!!! I really appreciate that you chose to stay with us at 21c Nashville and dine in our restaurant Gray & Dudley. I will definitely pass on your feedback regarding the food to our Chef Rob Newton and his team. They do an amazing job----as an aside keep your eye our for Chef Newton's new cook book that was just released entitled "Seeking the South". And YES! Erin and David are rockstars!!!! I will give them a big shout out!! Please come back and visit us again soon!! Regards, Phil Forte General Manager

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