21c Museum Hotel Durham Hotel 4.5 stars

Customer review rating (ALL Rating) 4.1/5 985 reviews

ALLSAFE approved hotel

Information message

Your reservation and your advantages
Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

21c Museum Hotel Durham
See on a map
+ 18 Services

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 durham
united states

Tel: +19199566700

Fax: (+1)9199566701

Check-in from 16h00

Check out up to 11h00

  • By plane

    RALEIGH DURHAM INT At 23km / 14 miles - Shuttle paying

GPS:35.9960597, -78.9017867

Companies

  • BIOMERIEUX 16.0 km / 10.0 mi
  • CLOROX BURTS BEES 0.0 km / 0.0 mi
  • DUKE UNIVERSITY 3.0 km / 2.0 mi
  • FIDELITY 19.0 km / 12.0 mi
  • LENOVO 19.0 km / 12.0 mi
  • ROIVANT SCIENCES 0.0 km / 0.0 mi
  • SPREEDLY 0.0 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Your meetings and events

Main Gallery has historic wood paneling, terrazzo flooring, velvet drapery, LED globe chandeliers and is equipped with some serious AV technology.Gallery 1 is connected to the Main Gallery, this flexible space can be used as cocktail hour, buffet setup, lounge seating or anything else you dream up!Gallery Three is the perfect home base for events and includes a built in projector on lift and motorized screen. Natural light filters in through glass sidelights from the other galleries.

Room descriptions and layouts

6 

meeting rooms

From 1 to 225 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 125 guest rooms are spacious with high ceilings, large windows, and custom furnishings, providing a respite to the stimulating museum spaces below. Design team preserved the foyer's green marble and silver leaf ceiling and terrazzo floors throughout. All guest rooms include Free WiFi, 42" HDTV Television, Fully Stocked Minibar, Nespresso Coffee Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Our guest reviews for
21c Museum Hotel Durham

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

985 reviews

TripAdvisor Rating 4.0/5

904 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing and interesting stay!

Customer review rating 5.0/5

B. L. Couples - 19/01/2022 Confirmed reviews ALL

Stayed for a staycation and throughly enjoy our experience. The suite and balcony were an amazing touch to spread out and relax. Walkable to everything we needed, the staff was so helpful and the room service food from Counting House was UNREAL. On top of that - there is a literal art gallery to walk through. A must stay.

Dear James L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

"Best in Durham"

Customer review rating 5.0/5

Michael G. Families - 19/01/2022 Confirmed reviews ALL

My son and I stayed in the Penthouse suite. Not as elegant as what were use to but grew on us and became very cozy and comfortable. We had a few mishaps, but the staff was always there to reconcile the problems. They were attentive, courteous, kind and understanding. I have to name a few staff employees but I will do so later in the survey.

Dear Michael G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Well located, nice art, but an unfortunate false representation of complimentary breakfast.

Customer review rating 3.5/5

Leigh S. Families - 19/01/2022 Confirmed reviews ALL

Well located, nice art, but there was no maid service per the winter storm and I made the reservation as it said FREE breakfast (thus justifying the high rates) and upon arrival they alerted me there was no breakfast; regardless of the fact that this is still state so online. I should be compensated for three days of breakfast for two people, which was $65 a day. Which I purchased at the hotel restaurant.

Dear Leigh S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Captive in Rooms

Customer review rating 2.5/5

Bo Friends - 19/01/2022 Confirmed reviews ALL

The hotel is pretty enough and has a small gallery of art but has no lobby or gathering space. Bar and restaurant on extremely limited hours and locked up during the day. A small group of wedding guests tried to gather during a snow storm and finally found a small space with one small couch and one chair - temp in room was controlled by central control and never went above 60. The staff is accommodating and pleasant, but mostly new employee(a week or two) without hotel or local information.

Dear James B., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Durham. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Kevin Raney

Wonderful

Customer review rating 4.0/5

Elechtner Families - 18/01/2022 Confirmed reviews ALL

I booked the 21c suite in order to get ready for my wedding and had rooms booked under the wedding block, it all was fantastic and went smoothly Our major issue was we had a friend get stuck in the elevator one night and the next night additional guests were stuck. Thankfully it was fixed that second day!

Dear Elizabeth L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Disappointing

Customer review rating 2.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

We expected better. It appears that this hotel underwent a cosmetic renovation, but this wonderful historic building required more. The location was ideal. Unfortunately the entry lacks grandeur. Our guest room on an upper floor was spacious, the decor and bed felt fresh, but there were several functional room issues. The room was always cold ,and the thermostat didn't respond to inputs. The provided bedding was better suited for summer weather. Additional bedding was requested, but it resembled a teri cloth duvet. The shower door leaked onto the bathroom floor. The towels were threadbare, best suited for exfoliation scrubs. And the various power outlets were worn and "loose," making phone charging a challenge.

Dear Carleton N., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our linen and maintenance issues in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

It was ok; parking difficult; no room to valet; cold room.

Customer review rating 2.5/5

Tim Families - 16/01/2022 Confirmed reviews ALL

I was not overall pleased. The room was cold and not enough blankets. Could not find an ice machine either on the floor. The staff was most pleasant though.

Dear Timothy H., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Durham. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Kevin Raney

Great Stay

Customer review rating 4.5/5

Anonymous Couples - 16/01/2022 Confirmed reviews ALL

Dinner, drinks, and room all were top notch.

Dear Nat H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay and dinner experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney
Customer review rating 3.5/5

Anonymous Friends - 16/01/2022 Confirmed reviews ALL

Fine overall. Room was not made up. Called and housekeeping had already left, person I spoke to offered $50 credit for miss, but it was not applied to my account when I checked out. Was going to have them apply to a stay next week, but we decided to change hotels instead to the Marriott.

Dear Sylvia F., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Exceptional staff

Customer review rating 5.0/5

Cheryl B. Couples - 15/01/2022 Confirmed reviews ALL

The hotel’s location was extremely convenient, the room was very comfortable with wonderful views and the 24 hour access to the excellently curated art was outstanding. The staff is what really made this stay exceed expectations. Rob at the front desk, Devyn at the valet, Elijah and Travis at the bar were each amazing ambassadors for your hotel. Wonderful, knowledgeable, personable and authentic. 5 stars

Dear Cheryl B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley-Marie Morales, Front Office Manager

Clean, comfortable, beautiful

Customer review rating 5.0/5

Anonymous Couples - 12/01/2022 Confirmed reviews ALL

We stayed one night, viewed the gallery, enjoyed the hotel.

Dear Marisa H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Sophisticated Comfort

Customer review rating 5.0/5

Bruce J. Families - 12/01/2022 Confirmed reviews ALL

From greeting to goodbye, the staff, room, amenities, etc. exceeded expectations. Really enjoyed to museum aspect that added a dimension I have never experienced before.

Dear Bruce J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Okay hotel in central location

Customer review rating 3.5/5

Anonymous Friends - 10/01/2022 Confirmed reviews ALL

The hotel has all the desirable boutique markers - renovated old building, hip museum with funky decor, eccentric artwork. Where the hotel fails is with basic service. We stayed for 3 nights and the room was only cleaned up once. We even asked for cleaning on the first day and it still didn't happen. I expected more.

Dear Syed B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

At the heart of everything

Customer review rating 3.5/5

Anonymous Couples - 09/01/2022 Confirmed reviews ALL

Quick 1 night stay for our anniversary. The room was very nice and quiet.

Dear Erica S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

We loved it all

Customer review rating 5.0/5

Nancy S. Families - 09/01/2022 Confirmed reviews ALL

From the moment we checked in to the time we checked out, the staff was welcoming and accommodating. Everyone wanted to make sure our stay was perfect. The unique hotel with museum, which we thoroughly enjoyed, made our Durham visit even better. Perfectly situated in Durham, we were able to walk and explore many venues in the area.

Dear Nancy S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Great stay at the 21C Museum Hotel!

Customer review rating 5.0/5

Betsy H. Families - 08/01/2022 Confirmed reviews ALL

Even though Durham was very quiet for New Year's the 21C Museum Hotel was the place to be when visiting the area. Really enjoyed the wonderful food served at the Counting House restaurant and bar including room service! Also service was excellent including Oscar the bellman who helped with our bags, valet our cars and delivered ice to our room. There was no problem getting extra towels, pillows and clothes hangers when requested. The room was very clean and daily house cleaning excellent. Only issue was last moment cancellation of spa services which was disappointing but with pandemic it was understandable. Overall my stay was excellent and what I expect at ACCOR hotels.

Dear Betty H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us and our valet attendant Oscar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Loved our New Years getaway!

Customer review rating 4.5/5

Elena T. Couples - 06/01/2022 Confirmed reviews ALL

Great location, stuff is very nice and polite, inspiring art…

Dear Elena T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay and our art exhibit. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Great Staff

Customer review rating 5.0/5

Khm Couples - 06/01/2022 Confirmed reviews ALL

We arrived without a reservation, and the staff went out of their way to accommodate our requests. Even to the point of dispatching and individual to the suggested room to ensure e had the view we wanted.

Dear Kimberly M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Great Location and Customer Service

TripAdvisor rating 5.0/5

LJLCINCY 29/10/2021 TripAdvisor review

My wife and I recently stayed two nights in Durham at the 21C hotel there. It was in a great location and we had a great corner room overlooking Tobacco park. From the valet, to the front desk, we received excellent customer service.

Quick overnight

TripAdvisor rating 4.0/5

464triciah 15/10/2021 TripAdvisor review

Interesting place to stay. Art was interesting. Front desk staff were great. It was a Monday so everything was very quiet. Only wish that I e had been a bit more accessible. Hotel felt a little shut down with restaurant closed and check in at lobby.

Our most recent 20 reviews

In partnership with TripAdvisor