Hotel - Novotel Resort Krasnaya Polyana Sochi
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Novotel Resort Krasnaya Polyana Sochi Hotel

4.7/5 746 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Pedal boat (Paying)
    • Private beach
  • Skiing
    • Downhill skiing (Paying)
    • Ski hire facilities (Paying)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

GAZPROM7.4 km / 4.6 mi RUSSIAN POST11.9 km / 7.39 mi
ROZA KHUTOR7.3 km / 4.54 mi

Your meetings and events

Novotel Resort Krasnaya Polyana Sochi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KAROUSEL 0 m2 4 m 150 50 60 110 140
ALPIKA 31 m2 3 m 20 14 10 0 10
LAURA 58 m2 3 m 42 16 16 16 24
PRESEDENTIAL SUITE LOUNGE 60 m2 3 m 72 24 24 36 40
OPEN BANQUET TERRACE 245 m2 0 m 200 30 30 100 130
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 ALL Rating 746 reviews

Our guest reviews for
Novotel Resort Krasnaya Polyana Sochi

100% genuine reviews from our guests

Find out more
Adamur Families - 19/02/2020 Confirmed reviews ALL
« Excellent service with great price »

Special thanks to everyone working in this hotel, the service is really good, check in was fast and administrator was very nice to us, breakfasts deserve special attention, food is marvelous, fresh, tasty and really healthy! We will definetley recommend this place to our friends!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adamur B., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Karen S. Families - 11/02/2020 Confirmed reviews ALL

Overall, good. Three things: we were promised a child robe and never received one (not a big deal), the room temperature was constantly very high, we asked for it to be regulated, and then it went down permanently (turned off). It was better when it was down, so we didn't ask for more help, seeing we were there for two full days only. When we arrived late in the evening, the child's bed was not ready, although I mentioned about it when I checked in online. Had to wait for about 30 minutes with a sleepy child. But still, we love your hotel, second stay already.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Valery Business - 10/02/2020 Confirmed reviews ALL
« Good stay, exelent service »

Beautiful place, good commodities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeriy K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard

Sergey Friends - 10/02/2020 Confirmed reviews ALL
« Perfect location »

I found the location and the services really great. Although, for some reason I thought there would be a swimming pool, or at least a hot tub in the spa zone, so it was just a little disappointment. But the rest was perfect, thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin

Witchanee S. Friends - 30/01/2020 Confirmed reviews ALL
« Perfect location and excellent cuisine! »

I had a good experience of staying in Sochi at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Witchanee S., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin Guest relations manager

Natalia G. Families - 18/01/2020 Confirmed reviews ALL
« Mrs »

Fine overall. There was some confusion at check-in about the payment: according to our email statement the payment was processed back in August, however at check-in we were told the August payment didn’t go through; we paid at check-in but will be able to see if there was double payment on arrival back home at the end of January only. Something to consider: the room temperature was way too high and even after the technician did something with it it still felt very hot. Additionally the ‘lunchbox’ breakfast we got at our early checkout was of poor quality: sandwiches with cheapest bread and ham/cheese as well as yogurt which should have been kept in the fridge prior to giving them to us, I could however tell they weren’t. Otherwise, we enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdullin Eduard, Guest relations manager

Mohammad A. Families - 26/12/2019 Confirmed reviews ALL

Every thing was perfect and the staff was so kind and helpful you are the perfect hotel ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Sergey Business - 23/12/2019 Confirmed reviews ALL
« Comfy »

Spectacular view, terraces, roomy, delicious breakfast. Could not find lights control (in nightstand).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey K., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Anonymous Families - 13/12/2019 Confirmed reviews ALL

Very nice, the staff are great, ready for any inquiry, even if the language is different, but they are very trying to help and the hotel is very comfortable and its location is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Johar A. Couples - 13/09/2019 Confirmed reviews ALL
« Reception people no nothing »

The city is beautiful however the reception charged me wrong and did not want to give me back the over amount in cash Taxi that have been sent to airport to pick us was late and then took us to a different hotel which is Rixos and then picked other from that hotel and took us to the right hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jowhar A., Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdullin Eduard Guest relations manager

Steve Couples - 10/09/2019 Confirmed reviews ALL
« been on a friend's wedding, hotel is really great »

We came here from US and want to admit, that this hotel is a great one! Reception is super nice and friendly, checked us in quick, perfectly. Gave us a marvelous room with nice interior and most of all, super rain shower, I don't know why, but I love this rain showers in hotel rooms. The breakfasts were amazing, my girlfriend ate a lot of healthy, clean foods there. Houskeeping is calm, nice and quick. Thanks to hotel, we spend a great time here!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve L., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Sabina A. Solo - 09/09/2019 Confirmed reviews ALL
« Very Pleasant . »

It was a very pleasant experience. I would certainly recommend this hotel to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabina A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Adeana Families - 03/09/2019 Confirmed reviews ALL
« The best luxury service in Russia »

Thanks to this hotel, we are very satisfied with our stay. A heavy rain occurred while our friend's wedding. Employees quickly helped to relocate wedding to conference H.. Reception is a very nice and kind people, check in and check out was very fast, informative and we left with a great wish to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adeana H., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Melinda Families - 03/09/2019 Confirmed reviews ALL
« We are very happy about our visit »

We came here on my friend's wedding and left very happy. This hotel is a very warm, welcoming place, breakfasts are super nice, service is on the highest level possible, thanks to hotel staff, this place is an awesome one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melinda W., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Sasha Families - 02/09/2019 Confirmed reviews ALL
« Brilliant service »

We came to Sochi from Las Vegas and have to admit, we were amazed by this marvelous service, check in was fast and smooth, staff was warmly welcoming us. Our room was super clean, floors are tidy, bathroom is shining, everything here is on the highest level possible. At breakfasts restaurant serves guests with delicious and healthy foods. Generally we enjoyed our stay here and we wish we could come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sasha C., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Абдуллин Эдуард, Менеджер по взаимодействию с гостями

Ebrahim Families - 11/08/2019 Confirmed reviews ALL
« Great vacations »

Our stay in this hotel was amazing! Check in was fast, breakfasts were brilliant, special thanks to kitchen chef, restaurant is nice with incredible panoramic views! Houskeeping staff is nice, room was clean and tidy! Thanks to everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebrahim Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Alia Families - 11/08/2019 Confirmed reviews ALL
« Exceeding our expectations »

This hotel is modern and employees are professionals of their work. At check in a very nice girl gave us a room with all necesities. Cleaning was good, rain shower is a great pleasure, thanks to restaurant for tasty breakfasts, all services were just amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alia Abdulrahim Ali Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Mohammad K. Families - 11/08/2019 Confirmed reviews ALL
« Great hotel »

This luxury hotel is a great example of how polite and nice Russian people are! They met us very warmly chack in was fast, people were polite! Breakfasts are tasty, restaurant has a good kitchen. Room was clean, staff is polite. Other words, excellent service for a good price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad K. Ali Bin Muwaiza A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Safia Families - 11/08/2019 Confirmed reviews ALL
« Extremely positive experiences from this hotel »

Thanks to everyone involved, we enjoyed our stay a lot! We took a trip to the very peak of mountains, took a lot of pictures of a beautiful nature. Horse ride was a real fun and gorky mall is a nice place. Check in was nice, reception team are real professionals, breakfasts are great you can find dishes of any taste there including halal food. Houskeeping kept our room in perfect condition, cleaning is good and that's why we are extremely satisfied with our stay in this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Safia Bashir Almas F., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

Shaikha Families - 11/08/2019 Confirmed reviews ALL
« Good team of hoteliers »

Our time spend in this hotel was great, we really enjoyed check in, it was informative, English speaking receptionist told us everything about our room and places near by. My friends and my family were having a great breakfast on the panoramic terrace, thanks to kitchen and waiters. Everything in hotel is clean, floors are shining, kids liked playing football a lot. We will come back to this hotel next year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaikha Ebrahim Bilal Habib A., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduard Abdullin guest relations manager

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