Novotel Resort Krasnaya Polyana Sochi

Novotel Resort Krasnaya Polyana Sochi

Customer review rating (ALL Rating) 4.8/5 1,510 reviews

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Hotel extras

  • Located at Krasnaya Polyana Resort, 960 m above the sea level

  • There are 2 technologically advanced conference halls for business events

  • Panoramic restaurant with an outdoor terrace The Grill

  • During the winter, hotel guests enjoy the main privilege—ski in/ski out

  • Presidential room 487 sq m with three bedrooms and a panoramic deck

ALLSAFE approved hotel

Hotel location

Novotel Resort Krasnaya Polyana Sochi

Gornaya Str, 11
354392 SOCHI
Russia

Telephone +7 862 245-55-00

  • GKR:  MOUNTAIN CAROUSEL

  • By plane

    SOCHI AIRPORT At 50km / 31.07 miles

  • By plane

    SOCHI ITERNATIONAL At 50km / 31.07 miles

  • By train

    ADLER At 53km / 32.93 miles

  • By train

    ESTO SADOK At 9.3km / 5.78 miles

GPS:43.669692, 40.257342

Companies

  • GAZPROM 7.4 km / 4.6 mi
  • ROZA KHUTOR 7.3 km / 4.54 mi
  • RUSSIAN POST 11.9 km / 7.39 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE GRILL

The restaurant on the 6th floor offers mostly intercontinental cuisine with local flavor and the best local and international wines. Enjoy the resort largest wine room, exceptional service and warm atmosphere.

Your meetings and events

Three conference halls, Carousel, Laura and Alpika, with a total area of 317 m2 as well as 250 m2 outdoor banquet terrace suggest everything you need for holding corporate events.

Room descriptions and layouts

5 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,510 reviews

TripAdvisor Rating  4.0/5  496 reviews

Great hotel with wonderful mountain view

Customer review rating 4.5/5

Sergey Couples - Confirmed reviews ALL

Everything was perfect. The number was great, stunning window view (when the weather allowed us to watch), pleasant welcoming stuff! I personnally noticed that the restaurant interiors was a bit worn out, and the fact that the number can remain unlocked if you don't force close it seems a bit frustrating.

Dear Sergey L., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback! We are glad that you had a good time with us and hope to see you again soon!. Kind reguards, Guest Relation Manager Kseniya Lyapushkina HB…

Super

Customer review rating 5.0/5

Sss Business - Confirmed reviews ALL

Good

Уважаемый Руслан, Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя! Нам приятно, что Вы остались удовлетворены качеством оказываемых услуг и уровнем сервиса, а также высоко оценили работу нашего отеля и команды персонала всего отеля в целом. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

Cool)))

Customer review rating 5.0/5

Besintha J. M. Business - Confirmed reviews ALL

Very nice hotel with great staff and amazing views!!!

Dear Besintha, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi! We are glad that you were able to find a few minutes among your free time and answered the questions of our questionnaire. After all, it is extremely important for us to know the opinion of each guest! We are pleased that you were satisfied with the quality of the services provided and the level of service, and also highly appreciated the work of our hotel and the staff team of the entire hotel as a whole. I am sure that such reviews will serve as a good motivation for all staff, as we are constantly working to improve the quality of service. Thank you again for your feedback and we hope that your next visit will be as pleasant as this one. See you soon! With respect, Guest Interaction Manager

Novotel at Krasnaya Polyana

Customer review rating 3.5/5

Gleb Couples - Confirmed reviews ALL

Great hotel and room, very nice breakfasts. Incredible view (depends on the room obviously). SPA a bit small with no pool, but good enough to decompress after a day of walking in the nearby mountains.

Dear Gleb, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi and for your loyalty to the Accor! We are glad that you were able to find a few minutes among your free time and answered the questions of our questionnaire. After all, it is extremely important for us to know the opinion of each guest! We are pleased that you were satisfied with the quality of the services provided and the level of service, and also highly appreciated the work of our hotel and the staff team of the entire hotel as a whole. Thank you again for your feedback and we hope that your next visit will be as pleasant as this one. See you soon! Kind reguards, Guest Relation Manager Kristina Burleva HB…

Good location

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

When I reached the hotel they informed me that they have an issue with accepting American Express card ! However Anina Made our life easier and she give us a free card for the cable transfer ! However the bathtub was dirty and there was hair in the toilet which was disgusting

Dear guests, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi and for your loyalty to the Accor hotel chain! Thank you for taking the time to answer our questionnaire and share your opinion about staying at our hotel. I am very sorry that the service offered did not fully meet your expectations. Let me offer you my most sincere apologies on my own behalf and on behalf of the company for the inconvenience! At Novotel, we strive to offer the highest level of service to each of our guests. Therefore, your feedback is very important to us. Be sure that all necessary measures will be taken to ensure that this does not happen again in the future. We are very grateful to you for your feedback, and sincerely hope that you will give us the opportunity to correct your mistakes in the near future. See you soon! Kind reguards, Guest Relation Manager Kristina Burleva HB…

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Other web-users rate our hotel

  • 523 reviews 9.6/10 Location
  • 993 reviews 9/10 Room
  • 907 reviews 9.3/10 Service
  • 7 reviews 8.8/10 WiFi
  • 736 reviews 9.4/10 Breakfast
  • 321 reviews 9.2/10 Comfort
  • 218 reviews 7.1/10 Cleanliness
  • 121 reviews 6.9/10 Amenities

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