Сheck-in is allowed only based on one of the following: 1. Partial/full vacc. cert. 2. Neg. PCR test completed not earlier than 3 days prior to arrival + vacc. consent within 3 days after arrival. 3. Medical confirmation of coming through COVID not earlier than 6 months prior to arrival! The resort's cable cars will be closed for routine maintenance from 8.11.2021 to 1.12.2021, and a free comfortable transfer is organized for guests.

Novotel Resort Krasnaya Polyana Sochi Hotel 5 stars

Name: Novotel Resort Krasnaya Polyana Sochi
Address: SOCHI, 354392, RUSSIAN FEDERATION
Telephone: (+7)862/2455524
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 1,930 reviews

ALLSAFE approved hotel

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+ 18 Services

Novotel Resort Krasnaya Polyana Sochi Hotel

Hotel that makes every moment matter

Novotel Resort Krasnaya Polyana Sochi is a place filled with the mountain spirit. A panoramic restaurant, luxurious rooms, snow-covered pistes right at the hotel entrance are the main Novotel advantages.

Alexandr Pavlyuk, Hotel Manager

Novotel Resort Krasnaya Polyana Sochi Hotel is located 6 km from the nearest railway station and 52 km from the international airport. Its convenient location next to cable car at about 960 m above the sea level and 5 conference halls allow guests to ski on snowy slopes and have business events. The Grill restaurant offers guests tasty international cuisine, a glass of wine, and a chic mountain view.

The five-star hotel offers guests spacious minimalism rooms with stunning views and all the amenities. There is also a fitness club, a spa, and a cozy lobby bar area with various drinks and light snacks. There is ski equipment rental and storage room, laundry and transfer shuttle to the cable car. For business travellers there is a business area, two modern conference halls and a meeting room.

The hotel is a 15-minute drive from the station, a 40-minute drive from Sochi International Airport and Adler Railway Station.

Hotel extras

Located at Krasnaya Polyana Resort, 960 m above the sea level
There are 3 technologically advanced conference halls for business events
Panoramic restaurant with an outdoor terrace The Grill
In the winter season, hotel guests enjoy the main privilege - ski in / ski out
Presidential room 487 sq m with three bedrooms and a panoramic deck

Hotel location

Novotel Resort Krasnaya Polyana Sochi

Gornaya Str
11
354392 sochi
russian federation

Tel: +78622455524

Check-in from 15h00

Check out up to 12h00

GKR : MOUNTAIN CAROUSEL

By plane
SOCHI AIRPORT At 50km / 31.07 miles
By plane
SOCHI ITERNATIONAL At 50km / 31.07 miles
By train
ADLER At 53km / 32.93 miles
By train
ESTO SADOK At 9.3km / 5.78 miles

GPS :43.669692, 40.257342

GAZPROM 7.4 km / 4.6 mi
ROZA KHUTOR 7.3 km / 4.54 mi
RUSSIAN POST 11.9 km / 7.39 mi

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Pets welcome
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

No Restaurant
No Bar
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

No Meeting room
Business Center
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 120 rooms
- 2 rooms for people with reduced mobility
- 120 family rooms
- 2 connecting rooms
- 120 non-smoking rooms
- 8 floors
Languages spoken at the hotel
- English
- Russian
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Pets welcome
- Pet allowed Additional charge
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Concierge
- Concierge
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception

Your meetings and events

Three conference halls, Carousel, Laura and Alpika, with a total area of 317 m2 as well as 250 m2 outdoor banquet terrace suggest everything you need for holding corporate events.

Room descriptions and layouts

meeting rooms

From 1 to 200

attendees

Configuration is not available for these requirements

- Height 4 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room 60 participants
- Classroom style 110 participants
- Banquet 140 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 20 participants
- U-shaped Room 14 participants
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 42 participants
- U-shaped Room 16 participants
- Board-room 16 participants
- Classroom style 16 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 72 participants
- U-shaped Room 24 participants
- Board-room 24 participants
- Classroom style 36 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style 200 participants
- U-shaped Room 30 participants
- Board-room 30 participants
- Classroom style 100 participants
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Karousel		4 m	150 participants	50 participants	60 participants	110 participants	140 participants
Alpika	31 m²	3 m	20 participants	14 participants	10 participants	Configuration is not available for this hotel	10 participants
Laura	58 m²	3 m	42 participants	16 participants	16 participants	16 participants	24 participants
Presedential suite lounge	60 m²	3 m	72 participants	24 participants	24 participants	36 participants	40 participants
Open banquet terrace	245 m²		200 participants	30 participants	30 participants	100 participants	130 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Podium
Day light
WIFI access
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Room with 1 double bed, Courtyard side

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Room with 2 single beds, Courtyard side

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Room with 1 double bed, City side

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Room with 2 single beds, City Side

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Room with 1 double bed, Mountain view

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Room with 2 single beds, Mountain view

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior Suite with 1 double bed, Mountain view

Max. number of persons: 4
Area: From 68 m² / 732 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Deluxe Suite with 1 king-size bed Mountain viewNon contractual photo

Max. number of persons: 10
Area: From 487 m² / 5242 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron
Bathrobe

Superior King for people with disabilitiesNon contractual photo

Accessible room

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Business Desk
Iron

Novotel at Krasnaya Polyana

Gleb Couples - 10/11/2021 Confirmed reviews ALL

Great hotel and room, very nice breakfasts. Incredible view (depends on the room obviously). SPA a bit small with no pool, but good enough to decompress after a day of walking in the nearby mountains.

Dear Gleb, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi and for your loyalty to the Accor! We are glad that you were able to find a few minutes among your free time and answered the questions of our questionnaire. After all, it is extremely important for us to know the opinion of each guest! We are pleased that you were satisfied with the quality of the services provided and the level of service, and also highly appreciated the work of our hotel and the staff team of the entire hotel as a whole. Thank you again for your feedback and we hope that your next visit will be as pleasant as this one. See you soon! Kind reguards, Guest Relation Manager Kristina Burleva HB…

Good location

Anonymous Friends - 11/10/2021 Confirmed reviews ALL

When I reached the hotel they informed me that they have an issue with accepting American Express card ! However Anina Made our life easier and she give us a free card for the cable transfer ! However the bathtub was dirty and there was hair in the toilet which was disgusting

Dear guests, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi and for your loyalty to the Accor hotel chain! Thank you for taking the time to answer our questionnaire and share your opinion about staying at our hotel. I am very sorry that the service offered did not fully meet your expectations. Let me offer you my most sincere apologies on my own behalf and on behalf of the company for the inconvenience! At Novotel, we strive to offer the highest level of service to each of our guests. Therefore, your feedback is very important to us. Be sure that all necessary measures will be taken to ensure that this does not happen again in the future. We are very grateful to you for your feedback, and sincerely hope that you will give us the opportunity to correct your mistakes in the near future. See you soon! Kind reguards, Guest Relation Manager Kristina Burleva HB…

Well done

Kirill R. Business - 04/07/2021 Confirmed reviews ALL

It’s not clear how to get to the 7th floor

Уважаемый Кирилл, Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя! Нам приятно, что Вы остались удовлетворены качеством оказываемых услуг и уровнем сервиса, а также высоко оценили работу нашего отеля и команды персонала всего отеля в целом. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

3 stars

Alexander Solo - 15/04/2021 Confirmed reviews ALL

3 stars

Dear Alexander, Thank you for choosing Novotel Resort Krasnaya Polyana Sochi! Thank you for taking the time to share your opinion about your stay at our hotel. I am very sorry that the offered service did not fully meet your expectations. Let me bring you my most sincere apologies on behalf of myself and the company for the inconvenience! At Novotel, we strive to offer the highest level of service to each of our guests. Therefore, your feedback is extremely important to us. Be sure that all necessary measures will be taken so that this does not happen again in the future. We are very grateful to you for your feedback, and sincerely hope that you will provide us with the opportunity to correct your mistakes in the near future. Until next time! Yours faithfully, Guest Relations Manager Christina Burleva HB…

Good

Lusie Couples - 26/03/2021 Confirmed reviews ALL

Good

Dear Lusie G., We very much appreciate your comments regarding your stay at the Novotel Resort Krasnaya Polyana Sochi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Operational Manager Potapov Dmitriy HB…

Extremely well located

Alexander Couples - 16/03/2021 Confirmed reviews ALL

The hotel located right near the slopes of Krasnaya Polyana ski resort, view from windows is breathtaking. Full-range breakfast with glass of champagne charges with energy for the whole day.

Уважаемый Александр, Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi и за Вашу лояльность к сети отелей Accor! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя! Нам приятно, что Вы остались удовлетворены качеством оказываемых услуг и уровнем сервиса, а также высоко оценили работу нашего отеля и команды персонала всего отеля в целом. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

Good

Bern Business - 07/03/2021 Confirmed reviews ALL

Very good

Уважаемые гости, Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi и за Вашу лояльность к сети отелей Accor! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя! Нам приятно, что Вы остались удовлетворены качеством оказываемых услуг и уровнем сервиса, а также высоко оценили работу нашего отеля и команды персонала всего отеля в целом. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

Good

Н. Solo - 27/02/2021 Confirmed reviews ALL

Okay

Уважаемая Н., Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi и за Вашу лояльность к сети отелей Accor! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя! Нам приятно, что Вы остались удовлетворены качеством оказываемых услуг и уровнем сервиса, а также высоко оценили работу нашего отеля и команды персонала всего отеля в целом. Я уверена, что такие отзывы послужат хорошей мотивацией для всего персонала, так как мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

Welcoming staff (from reception to cleaning services)

Anonymous Solo - 24/12/2020 Confirmed reviews ALL

Great experience, good staff, breakfast. The two things to improve are quality of the rooms (shower head was not 100% working, I saw a spider) and watch guests following anti-COVID-19 prevention measures. THe hotel is very good about it, but people do not always wear the masks properly (covering a nose as well) and using lifts with a limited capacity. Though it should not be super intrusive - I understand.

Уважаемый Илья, Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. В первую очередь хочется поблагодарить Вас за комментарии и расширенный отзыв о Вашем пребывании в нашем отеле. Нам всегда приятно получать подробную связь от гостей. Ведь это крайне важно для нас - узнать мнение каждого гостя! Ваши комментарии будут обязательно учтены в дальнейшей работе отеля. Ведь именно Вы - наши гости, помогаете нам становится лучше для Вас! Надеюсь, что Ваше пребывание в Роза Хутор проходит так же хорошо, как и проходило у нас, и не омрачено никакими бытовыми неудобствами! Спасибо еще раз за Ваш отзыв! До новых встреч! С уважением, Менеджер по взаимодействию с гостями Кристина Бурлева HB…

Beautiful view

Igor Solo - 05/11/2020 Confirmed reviews ALL

Very beautiful view from windows, pretty room, tasty breakfast

Уважаемый Игорь! Благодарим Вас за выбор Novotel Resort Krasnaya Polyana Sochi и за Вашу лояльность к сети отелей Accor! Мы рады, что Вы смогли найти несколько минут среди своего свободного времени и ответили на вопросы нашей анкеты. Ведь это крайне важно для нас - узнать мнение каждого гостя и в том числе и Ваше! Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, так как мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. С уважением, Начальник отдела приёма и размещения Потапов Дмитрий Олегович HB…

Not 5 star hotel experience

Elena Solo - 20/10/2020 Confirmed reviews ALL

Stuff was friendly but not completely helpful. Like they were not really interested in helping, just doing minimal requirements for the job. I was warned that it’s like that in Russia, but I couldn’t believe that it could happen in 5* hotel. Service is no near Europe or even Asia. And I traveled a lot and stayed in many nice hotels. And some of them were a lot cleaner and overall experience was much better even in 4* hotels and prices per night were even less then here. Concierge Elena thought was really nice and helpful, good recommendations. Yanina on the reception was really helpful with recommendations too. However, my room was really “tired” and needed serious cleaning. It’s absolutely unacceptable to have stains on walls(oh so many of them!), thick layers of dust on a headboard and well every other surface, except obvious ones like table, nightstands, etc. Tiles in the bathroom were cracked, many of them. Some were chipped and there were small pieces laying in a shower. Bed linen was dirty as well, it was washed, but looked like before bed it was thrown on a dirty floor or something like that. On a balcony there were spider web, dead insects, mold or moss (or something else green) and it looked like there was no cleaning for a really long time! I was refused in a room change. And only because it was just one night stay and I was very tired from the flight and driving from the airport, I stayed in that room. Otherwise I would not stay in this insanitary, especially in the pandemic times. Instead I was offered extra cleaning. It was cleaned only in places I pointed out, the rest stayed the same... I really enjoyed the area with mountains and all the nature around. It’s absolutely amazing. But service saddened a little overall impression of my stay. Would be nice to have it all sorted and properly cleaned (like you are the first person staying in a room) so it will be a real 5* experience that you expect booking a 5* hotel.

Dear Elena! Thank you for taking the time to tell us about your experience at the Novotel Resort Krasnaya Polyana Sochi. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 40 euros will be issued to your account in hotel chain loyalty programm ALL. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Front Office Manager Potapov Dmitriy HB…

Our most recent 20 reviews