Mercure Telford Centre Hotel

Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 410 reviews

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Hotel extras

  • BT Sports showing in Bar Lounge

  • Pets Welcome

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

ALLSAFE approved hotel

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Iron Masters

We pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources and the provenance and traceability of our food is vitally important to us.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 475 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  410 reviews

TripAdvisor Rating  3.5/5  102 reviews

Ace service

TripAdvisor rating 5.0/5

Douglas D Solo travel - TripAdvisor review

Stopped for breakfast. Jane and Helen were excellent waitresses. Will stop again! Had a lovely fry-up and toast. Need to do loads more word! Breakfasted with other members of the leisure club (which is also great)

Only popped in to ask a question !

TripAdvisor rating 1.0/5

Danny M Couples - TripAdvisor review

I’m not one for bad reviewing unless necessary, however I visited here yesterday ONLY to ask about there leisure side of things and wow was it the rudest experience of my life. Walked into reception where I tried putting my reg in for my car only to find the silly keypad was pin protected. And the welcome from the reception team was like I’d just gone in and told them all bad news faces like sour standing and leaning on the counter staff rather unhelpful with my enquiries just basically pointed and said down there to your right rather then seeing as there was 4 or 5 of them on the desk show us just pointed which is just rather lazy wouldn’t know how to smile if you paid them thankfully when we did approach the correct area the two staff members who was there were helpful shame the reception desk wasn’t. I’m just glad I was asking questions and hadn’t parted with money because the place looked great however the staff seemed more then unhelpful if you don’t like your jobs there’s plenty of people out there who would do !!

Lovely welcoming hotel with great parking.

TripAdvisor rating 5.0/5

Georgie P Friends getaway - TripAdvisor review

We were in a party of about 50 ladies, booked in for 3 nights for a reunion weekend with a Gala dinner on one of the evenings, bed, breakfast and dinner, very good rates. Breakfast and dinner ( except our Gala Dinner) was buffet style, plenty of choice, delicious and nice and hot. The restaurant staff were efficient and friendly. The bar prices were reasonable and there were plenty of places to gather, sit and chat with our drinks. Our twin room was warm, comfortable and clean, the water in the bathroom was hot and we could open a window if we wanted to, plenty of tea and coffee in the room and housekeeping gave us extra on request, rooms were serviced daily. There was a lift to upper floors so very accessible for those with mobility issues. All in all a very nice place to stay and we thoroughly enjoyed our stay. There was a swimming pool but l can't comment on that as l didn't use it.

No privacy in the room.

TripAdvisor rating 2.0/5

GregG837 Couples - TripAdvisor review

Our stay was just ok. When you check in, do not take interconnecting rooms, as the door between the rooms are not sound proof at all. We could hear all phone conversations and every single noise from the room next to us. When we asked at reception what we could do about, as the situation compromised our privacy and privacy of our neighbour, there was nothing they could do as the hotel was sold out. We would choose a different hotel if we knew that before. Otherwise a nice stay.

Disappointed

Customer review rating 1.5/5

Rhian Families - Confirmed reviews ALL

Temperature on shower could not be changed. Breakfast was a disaster. Arrived about 10.10, no milk for cereals, no bread for toast, no baked beans, only one fried egg in warmer, mushrooms were cold, tomatoes were cold and scrambled egg was cold.When asked the young man brought the goods but I.e. baked beans arrived when the rest had been left because of being cold. We had chosen the Mercure because of the late availability of breakfast for the park run.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

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Other web-users rate our hotel

  • 397 reviews 9.8/10 Location
  • 914 reviews 6.2/10 Room
  • 780 reviews 8.3/10 Service
  • 15 reviews 8/10 WiFi
  • 427 reviews 5.7/10 Cleanliness
  • 330 reviews 6.8/10 Breakfast
  • 186 reviews 6.1/10 Value

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