Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 245 reviews

ALLSAFE approved hotel

Information message

Mercure Birmingham West Hotel
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+ 19 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Fax: (+44)01216099937

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS:52.513438, -1.976012

Companies

  • WBA FC 1.0 km / 1.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL RESTAURANT

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Video camera

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

245 reviews

TripAdvisor Rating 3.5/5

61 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Beian S. Families - 28/11/2021 Confirmed reviews ALL

Efficient and friendly service. Excellent housekeeping and overall cleanliness.

The hotel was perfect

Customer review rating 5.0/5

Mary U. Business - 27/11/2021 Confirmed reviews ALL

The room is very cosy and the hotel is vibrant and clean I would recommend it to my friends

Conveniently situated, good service, reasonablely priced.

Customer review rating 4.0/5

Shaun R. Business - 23/11/2021 Confirmed reviews ALL

Service good, short staffed in restaurant. Waited 30 minutes for my sweet.

Good stay

Customer review rating 4.5/5

Senait Friends - 20/11/2021 Confirmed reviews ALL

It is vey good hospitality . The receptionist was well coming and the room was clean. I was happy stayed at Mercure Hotel. Thanks for the service.

disappointing

Customer review rating 2.0/5

As Business - 20/11/2021 Confirmed reviews ALL

no kettle in room, whole hotel smelled like a wet towel. staff friendly but the facilities not worth it

not the best stay

TripAdvisor rating 3.0/5

MartinW219 Business - 20/11/2021 TripAdvisor review

The hotel was pleasant enough however in the room the heating wasn't working, the mattress was lumpy and seemed to collapse to one side so you felt like you were sleeping on the slant. Breakfast of kippers took 30 mins to arrive and when it did arrive it was burnt.

Unsafe Bathroom for an elderly woman

Customer review rating 0.5/5

Mae S. Solo - 16/11/2021 Confirmed reviews ALL

I am writing this on behalf of my great aunt who stayed at this hotel from 22 - 24 October. The experience was one of the most terrifying she has ever had and was extremely shaken after it. On the Saturday morning she went to have a bath. Now first of all this bath did not have a non slip base, so instead the hotel requires the guests to place a towel in the bath (which is absolutely ludicrous). Secondly the bath was extremely narrow and small, so it did not allow for freedom of movement while inside it, and therefore one could easily get stuck - which is exactly what happened to my great aunt. Additionally this bath did not have any handrails so she had nothing to hold onto in order to grip and push herself upwards to get out the bath. She was literally stuck. It was so traumatising for her that she felt as though she was going to die in this bath. She is mid-80s. Luckily a family member who was staying in another room and had come to get her as they were in the area to attend a wedding, knocked on the door to see if she was ready (as she had been in there for nearly an hour) and heard my great aunt screaming for help. Because of that they got someone from the front desk and were able to enter the room and lift her out of the tub. It was one of the most frightening experiences in her life and this truely shows the lack of health and safety in this particular room at the hotel (I assume the other rooms are exactly the same as well). Bath tubs should not be so small and narrow that an average person, let alone an elderly woman, doesn't have free movement inside it. Also, all your bathtubs should have nonslip bases. YOU SHOULD NOT ADVISE GUESTS TO USE TOWELS INSIDE A BATHTUB. Also ALL bathrooms should have emergency alarms which connects guests to the front desk. These should be positioned near the bath/shower since bathrooms are where most accidents happen. According to my great aunt, this hotel instead asks guests to use there personal phones to connect with the reception area. Please rectify this bathroom issue to stop other guests experiencing the same.

Well located, sat nav doesn’t bring you to hotel, had issues but staff excellent in circumstances

Customer review rating 3.5/5

Dave Business - 15/11/2021 Confirmed reviews ALL

Had some issues with servicing room, breakfast chef running late so had to miss prepaid item, parts of hotel, corridors left dirty but again I accept these are difficult times for the hospitality industry

Good location, excellent service and adécuate rooms

Customer review rating 4.0/5

A T. Business - 13/11/2021 Confirmed reviews ALL

The spa wasn’t as warm and too bright in lighting and changing rooms freezing!

Dirty, rude staff, food was awful

Customer review rating 0.5/5

Eb Business - 11/11/2021 Confirmed reviews ALL

Nothing was 4*

Nice comfortable stay, well priced

Customer review rating 4.5/5

Joe W. Business - 06/11/2021 Confirmed reviews ALL

Nice comfortable hotel. Not a looker from the outside but inside from nice and upmarket. I was given a privalige room and it included a coffee machine, mini fridge with drinks, safe, dressing gown, slippers and care accessories. The bed was nice and comfortable and the room looked newly decorated. There was a flat screen TV as usual and climate control. Bathroom was small but adequate with a shower over the bath. There is a spa attached to the hotel but when I tried to call them to book I could only get the answer machine. I would suggest you book in advance if you would like a treatment. I ate in the restaurant which was good value for a Mercure hotel. It was £15 for two courses and the food was very good. I also had breakfast which at £10 was reasonable. It was a hot & cold buffet. Hot food was all freshly prepared and there was a good selection. Cold food included the usual meats, cheeses, cereal and yogurts. Overall a comfortable stay.

Customer review rating 2.0/5

Richard R. Business - 03/11/2021 Confirmed reviews ALL

too much security

Very good stay

Customer review rating 4.5/5

John E. Families - 03/11/2021 Confirmed reviews ALL

Really enjoyed the nights stay, grandkids really enjoyed the pool each day , would come back again.

Awful nights sleep

Customer review rating 1.5/5

Salky R. Couples - 01/11/2021 Confirmed reviews ALL

Fire alarm went off early Hours of the morning which resulted in myself and partner not being able to return to sleep properly. We were that tired we even had to stop at a service station for 2 hours to catch up on sone sleep

Dear SALLY R., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry the fire alarm went of and disrupted your sleep. Fire alarm going of is out of our control. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room not serviced

Customer review rating 2.5/5

Tim T. Business - 30/10/2021 Confirmed reviews ALL

WHen I accessed my room , it was clear that it was not fully serviced. No Pillow cases , or pillows on bed. Previous guests drinks on the window sill. No mineral water. I was told mineral water was not provided in this room , although the confimation clearly stated that it was, "someone needs to change that was the response". Who would that be ? Me?

Much improved

Customer review rating 3.5/5

Garth P. Solo - 29/10/2021 Confirmed reviews ALL

Pleasant, easy check in. A little disturbed that my room (256) ran a gauntlet of Afghan families, with a guard at one end. But, also, that those families need to have somewhere to stay. They were being served breakfast, lunch and dinner in a separate suite near the main entrance so did not interfere directly with other guests. Room clean and tidy, bed comfortable, bathroom well thought out.

Well located for my trip

Customer review rating 4.0/5

E M. Couples - 26/10/2021 Confirmed reviews ALL

Everything meet my requirements after a nine hour drive to attend a funeral

My stay

Customer review rating 3.5/5

L. S. Business - 24/10/2021 Confirmed reviews ALL

The staff were very friendly and helpful and the room was great, the only problem was one of the corridors we had to walk down was full off people with doors wide open kids running round and an unbearable smell.

A good weekend

Customer review rating 4.0/5

Sarahzcl Business - 19/10/2021 Confirmed reviews ALL

I came to attend a conference. The hotel was confortable, thought the room was cold. I used the electric heater and it heated up nicely. A good stay. I would come again.

Worst stay ever will never book this hotel again !!!AVOID AVOID

TripAdvisor rating 1.0/5

saz2409 02/09/2021 TripAdvisor review

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

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