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Mercure Birmingham West Hotel 4 stars

Customer review rating 3.7/5 201 reviews

ALLSAFE approved hotel

Mercure Birmingham West Hotel
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+ 19 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Companies

  • WBA FC 1.0 km / 1.0 mi

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Video camera

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

LOUNGE BAR

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

201 reviews

TripAdvisor Rating 4.0/5

50 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Football weekend

Customer review rating 4.0/5

Teresa Friends - 13/09/2021 Confirmed reviews ALL

Good value hotel with very friendly staff. Comfortable room. Excellent breakfast.

Disappointing

Customer review rating 1.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

The room cleanliness was fine and bed comfortable. However, air conditioning was not working in the room. There was no hot water on the second morning of my stay resulting in a cold shave and shower, which is very poor. Reception notified. Also entrance at the hotel is surrounded by people smoking which is very off putting and unwelcoming. A designated smoking area should be away from the entrance.

Very average

Customer review rating 2.5/5

Tony Business - 09/09/2021 Confirmed reviews ALL

Noisy without a great view

Vehicle was robbed and all tools stolen on your private car park!

Customer review rating 0.5/5

David M. Business - 06/09/2021 Confirmed reviews ALL

The room was lovely but woke up to my van being broken into on your private car park. Which now means I’m £5000 plus down on tools with no way of claiming back on insurance.

The reception staff were rude & unprofessional and the noise in the hotel kept us awake until 3.30am.

Customer review rating 0.5/5

Lee W. Couples - 06/09/2021 Confirmed reviews ALL

The man on reception was rude and the noise on our floor and outside the Hotel was horrendous. The following morning cleaners came into our room at 10.30am although check out wasn't until 12pm and the manager basically called myself & my partner liars as no one else had complained. We were spoken to and treated so badly that we will never stay here again.

Great Hotel

Customer review rating 5.0/5

Andy C. Families - 05/09/2021 Confirmed reviews ALL

Great location the cricket ground. Good food and good sized rooms.

Poor customer service

Customer review rating 1.5/5

Anne W. Couples - 05/09/2021 Confirmed reviews ALL

3 thin pillows between 2 people. No water in room despite description when booking. Called reception 5 times and eventually got through to someone at 10pm who had a poor attitude 'well we don't put water in those rooms!' and 'I'll need to see if anyone can find you some' (when asked about an extra pillow. No further Comms until after midnight when woken by loud and sustained banging at door! Gave feedback to reception at check out and met with indifference. Emailed hotel with concerns and no response received.

Staff are extremely unhelpful and rude

Customer review rating 0.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

It was a horrible experience with staff calling ek Jealous and blowing raspberry. Staff not wanting to be helpful.

Room allocation

Customer review rating 1.5/5

Steve P. Friends - 03/09/2021 Confirmed reviews ALL

I had booked a twin room. First room given was a twin room but did not have a shower, room 329, returned to reception and was then given another room with did have a shower but a king size bed, room 416. We are two men, not a couple

Great stay

Customer review rating 5.0/5

Kuldip J. Families - 02/09/2021 Confirmed reviews ALL

It was my second time staying overnight everything was fine your staff were very friendly and helpful

Worst stay ever will never book this hotel again !!!AVOID AVOID

TripAdvisor rating 1.0/5

saz2409 02/09/2021 TripAdvisor review

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

Customer review rating 5.0/5

R F. Friends - 01/09/2021 Confirmed reviews ALL

An amazing stay, hotel reception staff amd all of the staff were extremely welcoming and friendly. We couldn’t have asked for more. Only thing that was slightly odd that this room didn’t have a shower in it only a bath. Not a compliant but we just found that a little strange as normally we would have both in the room when we have stayed at other locations of your hotel.

Worst hotel I stayed at pls avoid this hotet customer service is atrocious

Customer review rating 1.0/5

Saz Families - 31/08/2021 Confirmed reviews ALL

Customer service was atrocious from the manager at the check in to the staff around him . His name is Tibi so where do I start. No friendly smile no introduction. Checked in and the rooms had an odd smell not very spacious and no closing wardrobe no fridge . Safe is not available at this hotel due to restriction of covid because they won’t be able to clean a safe apparently. I went with 4 other families of mine so we had a total of 7 rooms each we had children requested interconnected room mr Tibo the manager of the hotel had decided to take it personally that one of my sisters family didn’t get a interconnected room and when she went to ask he was very unhelpful didn’t care and basically told her u didn’t book it in advance . My other sister got an interconnected room so we decided we will swap mr Tibo muttered to her ur jealous of your sister and blew raspberries out of his frustration . When asked why is he making such a personal insult his response was cuz I belive she’s jealous of her sister . He is a rude man who has no professionalism only the lord knows how he became a manager a poor representative to have at the Mecure Birmingham him alone would take this rating from a 3* to a 2* hotel . Rooms were not clean and only clean upon request which wasn’t informed at the desk . On check out day the cleaners came knocking at my door 2 times from 10am when am I Checking out it was sooo appalling I have never stayed at a hotel where I felt like I was being booted out . It was the worst stay I have ever experienced I trusted Accor and booked as I am an Accor member but this hotel needs to be taken off your listing . Also swimming times was inconvenient and going as a family it was difficult . The staff were rude and made u feel unwelcome. Almost like your a nuisances to them for coming as a big family and using the facility. Kept feeeling like we was being watched and not welcome at all . I paid a lot for this hotel but I am so regretful because it was not worth it . DONNOT BOOK AVOID THIS HOTEL AT ALL COST . Ruined my stay and left me feeling ashamed because I recommended this hotel to my family members .

Room not as described

Customer review rating 0.5/5

James Families - 31/08/2021 Confirmed reviews ALL

I was very disappointed with the stay at your hotel. The hotel room did not have a shower (just a bath), even though when booking it has a shower advertised as per below text on the website. 'Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, 40" flat screen TV with Freeview and complimentary mineral water'. A shower in a hotel room is a fundamental necessity in 2021, and this is the first time I have ever experienced a hotel room without this basic amenity. It should be made clear when booking that the room does not have this (instead of advertising a shower in the room!). Most people would not be willing to stay in a room without a shower when spending nearly £100 for the room. Overall I think its extremely poor that you do not provide a shower in all your rooms - and actually advertise that you do. I also raised this issue at reception and was given a quite blunt and rude response by the man on reception. A very frustrating and negative experience.

Disappointing stay

Customer review rating 2.0/5

N.o. Families - 30/08/2021 Confirmed reviews ALL

It was a pleasant venue with very nice staff but the rooms are disappointing. Dirty shower, hair and dirt in the towels and the bathroom had a weird smell throughout the stay in one room. In the other room, none of the plug sockets worked and the TV wasn’t working.

Disappointing

Customer review rating 0.5/5

Sridhar Families - 29/08/2021 Confirmed reviews ALL

No phones in the rooms. Reception forgets to give the whatsapp number, so we had to come down again to get it. Carpet not cleaned properly, feet felt itchy, so I had to wear my own socks (no slippers provided :(). Fabric sofa chair smelly, so left unused. I was locked out after breakfast 3 hours before checkout time. Had to listen to a lecture (though it is not my fault) for (not) keeping my keys beside phone or bank cards (which I know I didn't). But guess what, even the new keys don't work which were configured 2 minutes ago. So finally the reception had to come to the room and let me in with another set of cards. Phew! One buggy system that is. Air con wasn't working. When asked, I got a free suggestion to keep my windows open. But it is noisy...then comes a free advice, that this is the quietest side of the property. But noise is subjective, depending on where you live. Anyway! I was offered another room on a different floor where air con was allegedly working...but...we got two rooms booked near to each other so we want to either swap both or none...then comes the answer, we can't help...all we can do is to give a fan...Guess what...if air con wasn't working, why allocate a room...you could've as well shown rooms are full and we could've booked a different hotel...and avoid problems for both of us. So room ended up stuffy as I couldn't let the window open overnight...and a fan that was present was dusty...who knows what would happen if I let it run whole night with windows closed. One of the rooms had a common door with neighbouring room and we could hear crystal clear as if they were sitting by our side. And these neighbours decide to come in midnight and comfort themselves to have a smoke thus triggering the alarm...and whatever sleep we had gone out of the window. And reception next day morning behaves as if nothing has happened (an alarm triggered off for 30 seconds!!!). No apology nothing... Overall I would like to forget this as a bad dream...after all, we thought for one night how much can go wrong (at this price level). How wrong were we!!!!!

Disappointed

Customer review rating 2.5/5

Adam W. Couples - 29/08/2021 Confirmed reviews ALL

The room had no shower, only a bath. The hotel was full so We couldn’t change rooms. This was not made clear to us when we booked.

Great experience, staff really went out of their way!

Customer review rating 4.5/5

Alice Couples - 29/08/2021 Confirmed reviews ALL

We had a great experience staying here, the room was very clean, the bathroom was nice and the TV in the room was a great size. Breakfast was also great! The only downside was that the pool closes at 7pm so we did not get to use it on our evening there.

Mixed

Customer review rating 3.0/5

Sian Families - 26/08/2021 Confirmed reviews ALL

I was very disappointed, having paid for a call to a premium rate number (cost £17) to not receive adjoining rooms as requested. I had been warned that there was no guarantee but, on arrival at the hotel, I was told that there was never any prospect of adjoining rooms because twin rooms had been booked when a request for doubles should had been made at booking.

A bit noisy...

Customer review rating 3.0/5

Nicky H. Business - 26/08/2021 Confirmed reviews ALL

I have always had a great experience staying here. However, the last time i stayed i actually ordered a standard room - and was given a small room at the front of the building - this was very noisy and I was woken up numerous times by people outside.

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