Mercure Birmingham West Hotel 3 stars

Customer review rating 3.7/5 131 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Birmingham West Hotel
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+ 14 Services

Hotel extras

  • A heated indoor swimming pool available to all guests

  • A fitness centre, including a jacuzzi, steam room and gym

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU
west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Companies

  • WBA FC 1.0 km / 1.0 mi
Companies

Your meetings and events

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Video camera

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room - 1 double bed

  • Max. number of persons: 2

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Compact standard room - 1 small double bed

  • Max. number of persons: 2

Classic room - 2 single beds

  • Max. number of persons: 2

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room - 1 kingsize bed

  • Max. number of persons: 2

Standard room - 3 single beds

  • Max. number of persons: 3
Rooms

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

131 reviews

tripadvisor

TripAdvisor Rating 4.0/5

28 reviews

Worth visiting again for sure

Customer review rating 3.7/5

Duncan Business - 09/09/2020 Confirmed reviews ALL

Well run hotel, good facilities, good location, pleasant staff. Would definitely stay again

Very pleasant stay

TripAdvisor rating 4.0/5

stephen772 02/09/2020 TripAdvisor review

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

Extremely friendly staff

Customer review rating 3.7/5

Tim M. Couples - 31/08/2020 Confirmed reviews ALL

The hotel is perfectly clean etc but the staff were as friendly and helpful as any I've ever come accross. (And I've stayed in quite a few hotels over the years).

Dear TIM M., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Comfortable bed friendly staff

Customer review rating 3.7/5

Gemma Couples - 21/08/2020 Confirmed reviews ALL

Good nights sleep and welcoming friendly staff. Unfortunately had to be moved room due to air con being broken upset at being placed there as staff were already aware of the problem! inconvenience to me as I had already unpacked and showered before realised it wasn't working & No phone in room due to COVID so had to go to reception from 4th Floor to report! Not so good

Dear GEMMA R., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley

The hotel is fine, great location for me as well.

Customer review rating 3.7/5

Shaun R. Business - 21/08/2020 Confirmed reviews ALL

All good apart from the bill. My last 4 visits to the hotel have resulted in invoices being issues at higher rates than quoted on booking the rooms. It is being sorted out....hopefully.

Dear SHAUN R., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. Myself has looked into your bills and have corrected them please accept my apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Good stay

Customer review rating 3.7/5

Adrian B. Solo - 20/08/2020 Confirmed reviews ALL

I have used this hotel for the past 2 1/2 years for work and also as a private guest and can not fault the staff or hotel. It has been a home away from home for me.

Dear ADRIAN XX B., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

it's in a great loaction with easy access and is a lovely quiet hotel.

Customer review rating 3.7/5

Nick I. Business - 11/08/2020 Confirmed reviews ALL

found it relaxing, welcoming staff, food was lovely. i always stay here when I'm in west brom.

Dear NICK i., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Well located. Very quiet.

Customer review rating 3.7/5

Aji Y. N. Couples - 09/08/2020 Confirmed reviews ALL

Its was very quiet. At a very nive location. And very affordable.

Dear AJI N., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Great location for access to West Bromwich

Customer review rating 3.7/5

Phil Business - 23/03/2020 Confirmed reviews ALL

Very flexible service, cancellation of remaining stay at short notice handled with courtesy.

Excellence service and quiet location

Customer review rating 3.7/5

Ida B. Business - 22/03/2020 Confirmed reviews ALL

I had an important meeting and needed to work throughout the night. The room was comfortable and quiet.

ENjoyable stay

Customer review rating 3.7/5

Ben M. Business - 20/03/2020 Confirmed reviews ALL

Nice room , clean and tidy and very friendly staff.

Cold, no gym

Customer review rating 3.7/5

Nick S. Business - 18/03/2020 Confirmed reviews ALL

Staff are attentive and to be commended. But they have to deal with dissatisfied customers. No heating in the room. Main reason we use this hotel is because it has (had) a gym.

Unsatisfied room

Customer review rating 3.7/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

I stayed for 4 nights. On one of the days the room had not been cleaned throughly and dirty glasses had been left in the room and the window had been left wide open with my personal belongings inside. There was no safe in the room and when i ask as soon as i checked in i was told the room was still under refurbishemnt however when i asked later on in the week i was told this wasnt the case. The small mirror in the bathroom was broken/missing the tilles in the shower were falling apart When i first raised my concerns, the staff dealing with it was defensive and unhelpful. I ordered room service one night and when it came the wine has spilled all over my food and the person dropping the food off just left it with me and only said sorry, i had to call up and ask that it be changed I was told there would be a discount when booking as i was there on a business course however the discount amounted to 30 pounds over the rate when booking online

Well located, very friendly reception staff and very spacious rooms

Customer review rating 3.7/5

Catrin Solo - 16/03/2020 Confirmed reviews ALL

Great room, friendly staff and very well situated for my night out

Handy for work

Customer review rating 3.7/5

Anonymous Business - 13/03/2020 Confirmed reviews ALL

Clean and friendly hotel close to all amenities

Good location, easy stay

Customer review rating 3.7/5

Mike Business - 12/03/2020 Confirmed reviews ALL

Checked in 8pm, burger and pint, then bed. Checked out 7am. Have stayed here several times for work due to location - was better when pool open but fine for one or two nights Clean room, good food, great shower, comfy bed

Well looked after

Customer review rating 3.7/5

Ph Business - 11/03/2020 Confirmed reviews ALL

My room was changed very promptly and with no fuss when the heater wouldn’t work. Nice letter of apology after the fire alarm went off at 1am as well! Your restaurant staff are also really helpful as we regularly run programmes at the hotel.

Great location

Customer review rating 3.7/5

Stephen M. Business - 10/03/2020 Confirmed reviews ALL

Fire alarm at 1.30 am . No sleep . Totally wrecked for major meeting the next day .

Disappointed

Customer review rating 3.7/5

J W. B. Solo - 10/03/2020 Confirmed reviews ALL

I went into the restaurant at18.20 my order was taken at 1840 and I left the restaurant at 19.15 without having had any food NOT GOOD

Value for money

Customer review rating 3.7/5

Peter K. Business - 06/03/2020 Confirmed reviews ALL

We have stayed here a few times. It is very convenient for us. The hotel is fine. Sadly no upgrade available. Unfortunately the pool is closed and this was always a reason why we stayed here. Staff very helpful. No complaints.

Our most recent 20 reviews

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