Hotel - Mercure Birmingham West Hotel
Mercure Hotel Mercure Hotel

Mercure Birmingham West Hotel

3.5/5 921 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 15 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

WBA FC1 km / 1 mi

Congress centre

ICC8 km / 5 mi

Exhibition and convention centre

NEC29 km / 18 mi

Your meetings and events

Mercure Birmingham West Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Boardrooms 2, 4, 5, 6, 7 & 8 15 m2 2 m 0 0 8 0 0
The Hawthornes 19 m2 2 m 14 0 10 0 0
Boardroom 1 20 m2 2 m 16 0 10 0 0
Conference Cafe 36 m2 2 m 0 0 10 0 0
Suite 1 42 m2 2 m 30 16 20 20 0
The Albion Suite 49 m2 3 m 50 20 25 30 30
The Chester Suite 57 m2 2 m 60 20 26 30 30
Suite 2 62 m2 2 m 50 25 30 16 0
Suite 3 62 m2 2 m 40 16 30 14 0
The Diane Suite 69 m2 2 m 40 20 25 20 30
The Chase Suite 101 m2 2 m 100 20 30 40 60
The Dartmouth Suite 106 m2 3 m 130 30 40 50 70
The Rothesay Suite 119 m2 2 m 60 20 50 40 50
The Hallard Suite 148 m2 3 m 200 50 60 80 120
PRINCE OF WALES 171 m2 2 m 180 50 60 100 120
    • Screen
    • Flipchart
    • Video camera
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Direct dial telephone
    • Satellite/cable colour TV
    • Baby bed
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.6/5 ALL Rating 210 reviews

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 921 reviews
Helen C. Families - 19/02/2020 Confirmed reviews ALL
« Great Welcome »

Upon arrival our allocated rooms where not the interconnecting rooms that we had requested. Not the end of the world but Yvonne went out of her way to find us interconnecting rooms, she is a real asset to your team

S S. Solo - 17/02/2020 Confirmed reviews ALL
« Well located »

Was disappointed that the pool was closed for renovation and no info on that in advance. I would probably not have travelled. Hotel is well located, very well renovated, clean. Breakfast was excellent. Free wifi also good. It is a pity that after being renovated the room has a carpet, rather than wood. It was inevitably stained. Small point, but I was allocated a room with communicating door. Guest should always be asked beforehand if ok. Liked the hotel and would stay again.

Mrs C. Couples - 17/02/2020 Confirmed reviews ALL
« Excellent nt upgrades, great staff friendly and great value. »

Always welcoming, love the upgrades always our go to spot for staying near Birmingham.

Andy S. Business - 15/02/2020 Confirmed reviews ALL
« Nice hotel »

Friendly staff, good breakfast, clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW S., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D

Tiara Couples - 13/02/2020 Confirmed reviews ALL
« Good stay »

The receptionist was polite and assisted with any queries I had and I got the room I wanted everything just went smoothly

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAIRA K., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Binay D.

Jayne F. Business - 12/02/2020 Confirmed reviews ALL

The room was cold, air conditioning didn’t work. Maintenance came into my room 3 times to fix it. Gave me a plug in heater which was much use. Eventually I had to ask to be moved. I was going out that evening and didn’t have much time so between getting a shower and getting dressed the maintenance guy was in n my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAYNE F., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Ops.Manager

Harpreet G. Business - 11/02/2020 Confirmed reviews ALL
« DISRUPTIONS AND DIRTY TOWELS »

I stayed in room 332. I was working in the Birmingham area and was told about your hotel by another colleague of mine. decided to book and pleasantly surprised from the overall look of the hotel when first entering. I was extremely tired so had dinner and when straight to bed. Around 10pm I was woken but loud shouting and banging, I put this down to the bad weather, I was mistaken, it was room 330. I three seperate occasions from 10pm until 3am on sunday morning i was woken up by loud swearing, shouting, banging, arguments in the corridor. Subsequently I had to ring the reception on all occasion from mobile phone to get someone to diffuse/calm the situation down. Absolutely ridiculous. Getting up on Sunday morning and not in the best of moods, I decided to shower up and get out, upon showering I realised my towels had what looked like makeup on them. Again having to ring reception from my mobile phone and request clean Towels. When I reported the problems to front desk on my departure, clearly the lady wasn't bothered about the issues I had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARPREET G., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Binay D. Ops.Manager

Anonymous Friends - 09/02/2020 Confirmed reviews ALL

Very good

Raj G. Business - 07/02/2020 Confirmed reviews ALL
« Free parking and good location. »

Few of my friends rooms were without hot water which scared me but fortunately I had hot water during my whole stay.

Anonymous Business - 06/02/2020 Confirmed reviews ALL
« Good location, clean and good service »

Good stay, friendly staff, good food and clean rooms. Downfall - did not know the leisure centre was out of use until i arrived (booked this hotel specifically because of these facilities) and the temporary gym had broken machines, no water and nothing to wipe the machine down with.

Anonymous Business - 06/02/2020 Confirmed reviews ALL
« Reasonable »

Comfortable clean room and place but heating not so good and water not hot enough. The food is very slow to be served in the eating area.

06/02/2020 TripAdvisor review
« West Bromwich hotel. »

Overall a very enjoyable stay... public areas and bedrooms have been refurbished to a high standard. Restaurant fine, breakfast excellent value for a cooked meal. Just needs the swimming pool and spa/gym to be completed and re-opened in order to offer the complete package.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MartinE9494YO, Thank you for your review. We are glad that you enjoyed your stay and wuill let you know when the leisure club is back open after a much needed refurbishment.

Anonymous Business - 03/02/2020 Confirmed reviews ALL
« GOOD STAY »

GOOD SERVICE

Anonymous Business - 31/01/2020 Confirmed reviews ALL
« some nice touches but unusable shower »

This hotel has recently been taken over by Mercure, the new decor is more modern, the bed was comfy. Unfortunately the shower was unusable, no hot water at all running from it and the 'fix' suggested did not work either, there was no plug for the bath. This led to 2 days without being able to take a shower. I was told the problem was known about and I met others at the reception desk complaining about it. It is not acceptable to put guests up in a room where it is not possible to shower or bathe. There was no compensation offered. The pool and gym have been closed since mid December for refurbishment, thought there was no evidence of any work going on. Breakfast was standard budget hotel buffet fare with rubber scrambled eggs, bland cereal and hot drinks machine. Staff were friendly. The hotel is extremely well placed with few decent competitors so I fear that there is little incentive to improve the poor experience.

Z. M. Business - 30/01/2020 Confirmed reviews ALL
« Terrible , honestly it is a disrepute to accor group. »

From start-- 1. Charged wrongly--when booked as a group-- we were charged more in the name of discount . A day before tried to contact the hotel -- was advised -- no one present now -- so will be contacted later-- a phone call at 4 pm on the day of arrival -- saying we are full-- if you want - you can cancel. 2. Enter - the room - AC not working-- when reported -- Response -- Oh sorry -- has been reported -- it wont be done today . 3. Late night -- Some one knocks your room at 11 pm -- when trying to sleep-- and then a phone call from reception for some nonsense reason. 4. Overnight -- had dinner from the hotel-- felt sick after having the fish and fries 4. Morning -- - no hot water- when reported being sai d-- oh ya-- many rooms are reporring it . When complained about the food -- i was asked to go to another room to talk to the manager. As i was in a rush-- i said -- please just let me check out -- i was hold for another 10 minutes - delaying me . Do i need to write more -- frustratingly bad . I was staying with Accor groups mostly -- then changed to renaissance hotels -- and this was my first again to start staying with accor -- but not good

Gareth B. Business - 29/01/2020 Confirmed reviews ALL
« Average hotel - Average service »

Slow service waiting for meals. Hotel is generally cold in all communal areas. I stay at least once a week, not sure why i remain so loyal.

Anonymous Business - 29/01/2020 Confirmed reviews ALL
« useful location »

Room ok but very limited working space. Very pleasant staff but dinner poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Binay Dehury

Phil Business - 28/01/2020 Confirmed reviews ALL

The accommodation is fine but the services provided need to improve. Check in / out took far too long, staff were disorganised and slow. The service at the bar was also inadequate - over 20 minute wait to be served for a drink!

Korang. Business - 27/01/2020 Confirmed reviews ALL
« Great Stay »

It was brilliant.

Business - 27/01/2020 TripAdvisor review
« Stay »

Big queue at desk for check-in. Couldn’t unlock room so had to go back to Reception and wait 10 Minutes for it to be fixed - no alternative room as ‘too busy’. Was offered a free drink though. Breakfast ok, nice sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Please accept our apologies that your stay was less than satisfactory. Please contact me directly to discuss your stay; HB538-gm@accor.com

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