Mercure Birmingham West Hotel 3 stars

Customer review rating 3.8/5 144 reviews

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Mercure Birmingham West Hotel
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Hotel extras

  • A heated indoor swimming pool available to all guests

  • A fitness centre, including a jacuzzi, steam room and gym

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU
west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Companies

  • WBA FC 1.0 km / 1.0 mi
Companies

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Video camera

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room - 1 double bed

  • Max. number of persons: 2

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Compact standard room - 1 small double bed

  • Max. number of persons: 2

Classic room - 2 single beds

  • Max. number of persons: 2

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 14 m² / 151 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room - 1 kingsize bed

  • Max. number of persons: 2

Standard room - 3 single bedsNon contractual photo

  • Max. number of persons: 3

Classic Room - accessible room, 1 single bedNon contractual photo

  • Max. number of persons: 1
  • Area: From 14 m² / 151 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room - accessible room, 2 single bedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

144 reviews

tripadvisor

TripAdvisor Rating 4.0/5

30 reviews

LONG STAY PLAN

Customer review rating 3.8/5

David C. Business - 29/11/2020 Confirmed reviews ALL

The staff are very polite and helpful, the downside is the lack of pressure in the showers and time for the temperature to be satisfactory. The rooms are very fresh , comfortable and tasteful. We are unable t sample the facilities in full due the the Pandemic , but hopefully we will in due course as I intend to be regular long term guest.

Customer review rating 3.8/5

Anonymous Business - 28/11/2020 Confirmed reviews ALL

All good .

wonderful place.

Customer review rating 3.8/5

Annette N. Families - 14/11/2020 Confirmed reviews ALL

the staff are extremly helpful and friendly.easily accessable.

my stay at mercure birmingham west hotel

TripAdvisor rating 4.0/5

mommyloveschloe1978 11/11/2020 TripAdvisor review

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

Well located

Customer review rating 3.8/5

Jamie Business - 10/11/2020 Confirmed reviews ALL

Great friendly staff. Well located hotel. Food inside the hotel is a little expensive.

May not book again

Customer review rating 3.8/5

Liz T. Couples - 06/11/2020 Confirmed reviews ALL

Room 418. Intermittent hot / warm water, not enough for a shower let alone a bath. The bathroom layout was not well designed and you had to reach in past the shower door to turn on the shower. This means you get hit with a cold stream of water before you even start. No grab rail. There was a constant hum and vibration all night in the room. The bed was comfortable. Breakfast was Covid style due to lockdown and was pretty sparse. Hotel and room was clean and the staff pleasant and helpful. I rang reception about the hot water and they sent the chef to check it and it stayed hot for around 3 minutes after he left but at least they tried. Dink overpriced. £9-10 for 1 glass of wine or £30 a bottle that is £7.99 in the store. We usually stay in Premier Inn but thought this would be better but sadly it didn’t deliver.

Well located, comfortable rooms, pleasant surroundings.

Customer review rating 3.8/5

Gareth P. Business - 14/10/2020 Confirmed reviews ALL

Well appointed room and very friendly and helpfull staff.

Very good location, easy to find, easy to get to.

Customer review rating 3.8/5

W.p. Business - 05/10/2020 Confirmed reviews ALL

Regular guest at the hotel, always good to stay here. First time we had a meeting room. Worked well.

Dear WIESLAW P., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Good stay

Customer review rating 3.8/5

Jodie C. Friends - 03/10/2020 Confirmed reviews ALL

Very helpful staff at breakfast, quiet, clean

Dear JODIE C., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Front Office Manager

Not good

Customer review rating 3.8/5

Greg Business - 01/10/2020 Confirmed reviews ALL

On arrival to be told the gym and pool was closed was annoying, I would have stayed elsewhere had i known this and it is not mentioned anywhere. The room was good, a bit tired but comfortable bed, 2 disposable cups on the fridge, one was empty but used for coffee, the other had, what use to be mik I think in it, day two, the cleaners left a dirty cloth on the table, not good at anytime but in Corona time, its actually appalling, I noticed most of the local area were ignoring the mask rules, no wonder the area is a high risk on the gov track and trace app. I was hosting the certsure fire alarm course for that week, the venue was good, social distancing not a problem, the staff great, especially the chef, the lunch was really good, nice variety and excellently packaged.

Dear GREG C., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley

Fine for one night

Customer review rating 3.8/5

Msl Couples - 23/09/2020 Confirmed reviews ALL

We stayed for one night in room 316, a twin Classic room. We had requested a single room and this was honoured. The refurbishment of the public areas is good, but our room had some problems. There was a flickering spotlight over the bath and the air conditioning didn't work. It came on for 30 seconds or so and then displayed an error message. These were not serious enough for us to change our room and we reported them on check out when the receptionist made a note for maintenance. The bedroom itself was fine for one night, and the beds very comfortable, but the design of the bathroom could do with a rethink as there were several problems. The shower is a detachable, hand held, one and it was a minor irritant that it kept swivelling to face the wall. The placement of the shower screen, however, just seemed plain daft. It was about half the length of the bath and was restricted to a total of 3 inches movement as it was blocked on one side by the wash basin and on the other by the handle on the side of the bath. This meant that not only was it not possible to reach the taps and the plug without standing in the bath, but also that there was only about 18 inches of space to get into the bath. I know the bathroom is small, but surely a better solution could be found? What made the stay was the friendliness and efficiency of the staff, who coped excellently with the COVID-19 restrictions. Dinner and breakfast were both served promptly and were well cooked, even though the arrabbiata sauce on my penne pasta brought tears to my eyes as it was so spicy. The hotel was very clean throughout, had extensive parking, and was ideally situated just off the M5.

Great Nights Sleep

Customer review rating 3.8/5

Jason Business - 22/09/2020 Confirmed reviews ALL

Smooth check in and a great night's sleep couldn't ask for more beds amazing

Near to where I was working

Customer review rating 3.8/5

John L. Business - 21/09/2020 Confirmed reviews ALL

Overall good experience staff were helpful and friendly

Worth visiting again for sure

Customer review rating 3.8/5

Duncan Business - 09/09/2020 Confirmed reviews ALL

Well run hotel, good facilities, good location, pleasant staff. Would definitely stay again

Very pleasant stay

TripAdvisor rating 4.0/5

stephen772 02/09/2020 TripAdvisor review

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

Extremely friendly staff

Customer review rating 3.8/5

Tim M. Couples - 31/08/2020 Confirmed reviews ALL

The hotel is perfectly clean etc but the staff were as friendly and helpful as any I've ever come accross. (And I've stayed in quite a few hotels over the years).

Dear TIM M., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Comfortable bed friendly staff

Customer review rating 3.8/5

Gemma Couples - 21/08/2020 Confirmed reviews ALL

Good nights sleep and welcoming friendly staff. Unfortunately had to be moved room due to air con being broken upset at being placed there as staff were already aware of the problem! inconvenience to me as I had already unpacked and showered before realised it wasn't working & No phone in room due to COVID so had to go to reception from 4th Floor to report! Not so good

Dear GEMMA R., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hayley

The hotel is fine, great location for me as well.

Customer review rating 3.8/5

Shaun R. Business - 21/08/2020 Confirmed reviews ALL

All good apart from the bill. My last 4 visits to the hotel have resulted in invoices being issues at higher rates than quoted on booking the rooms. It is being sorted out....hopefully.

Dear SHAUN R., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. Myself has looked into your bills and have corrected them please accept my apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Good stay

Customer review rating 3.8/5

Adrian B. Solo - 20/08/2020 Confirmed reviews ALL

I have used this hotel for the past 2 1/2 years for work and also as a private guest and can not fault the staff or hotel. It has been a home away from home for me.

Dear ADRIAN XX B., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

it's in a great loaction with easy access and is a lovely quiet hotel.

Customer review rating 3.8/5

Nick I. Business - 11/08/2020 Confirmed reviews ALL

found it relaxing, welcoming staff, food was lovely. i always stay here when I'm in west brom.

Dear NICK i., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

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