Mercure Cardiff North Hotel 4 stars

Customer review rating 4.3/5 250 reviews

ALLSAFE approved hotel

Mercure Cardiff North Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and free onsite car parking available

  • Open to Leisure Stays in accordance to Welsh Government Guidelines

  • 24hr food and beverage available

Hotel location

Mercure Cardiff North Hotel

Circle Way East
Llanedeyrn
CF239XF cardiff
united kingdom

Tel: +442920589988

Check-in from 15h00

Check out up to 12h00

  • PONTPRENNAU :  57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

Congress centre

  • ALL NATIONS 6.44 km / 4.0 mi

Hotel services

RESTAURANT

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 132 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 132 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
Access to property
  • Mercure Hotel Cardiff North
    • On site
    • 150 parking spaces
    • Private
Well-being
  • The Gym
    • On site

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

250 reviews

TripAdvisor Rating 4.0/5

70 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent customer service

Customer review rating 4.5/5

Mark E. Couples - 14/10/2021 Confirmed reviews ALL

I had a very enjoyable stay here and Naz on reception was extremely helpful.

Well-located

Customer review rating 4.0/5

Donald Couples - 13/10/2021 Confirmed reviews ALL

Generally good, although we were disappointed that our room was not serviced at all in the three days we spent there, even though we were assured it would be done every day. We ate dinner at the hotel on our last night and, although there were few guests there, our order was mislaid and we waited nearly an hour.

Excellent stay will stay again

Customer review rating 4.0/5

Janet B. Couples - 11/10/2021 Confirmed reviews ALL

Good welcome at the desk rooms and bed comfortable shame that the cups in the rooms are paper cups

Back to Normal

Customer review rating 5.0/5

John H. Couples - 05/10/2021 Confirmed reviews ALL

Another vest enjoyable experienceStaff welcoming. Full breakfast buffet well presented.

Dear JOHN H., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Easy to get too

Customer review rating 4.0/5

Saeed A. Families - 02/10/2021 Confirmed reviews ALL

Nice room Clean Fresh towels Good parking Will come again

Dear SAEED A., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Richard P. Business - 24/09/2021 Confirmed reviews ALL

Great stay woken up at three in the morning with someone trying to enter my room

Dear P. P., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional staff

Customer review rating 4.5/5

Aking Solo - 23/09/2021 Confirmed reviews ALL

The staff here are exceptional; really helpful and nothing is too much trouble. However the hotel bedrooms could really use some maintenance re air con and drainage. The details have been discussed with staff who are taking action to fix. All in all a great stay and I will be back!

Dear ALISON K., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Hotel

Customer review rating 4.5/5

Insha W. Families - 22/09/2021 Confirmed reviews ALL

Nice Hotel. Extremely helpful and friendly staff. Very aware of customer needs and very helpful. Enjoyed our stay thoroughly.

Good stay

Customer review rating 4.0/5

Lisa H. Friends - 20/09/2021 Confirmed reviews ALL

Very easy check in, and room very comfortable. On ground floor and the area outside the window was scruffy and untidy, rubbish on the ground and discarded clothing in the trees outside my window!!!??!! My booking didn’t include breakfast (for the same price my friends had paid to include breakfast!) but this review was saved by Reece, who on hearing me ask if I could pay for breakfast that morning said that it would be complimentary

Dear LISA H., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Handy and convenient

Customer review rating 4.5/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

Staff were pleasant and helpful, room was excellent and clean, meals were generally good (if not piping hot) and the location couldn't have been better for getting the park and ride bus into the city.

Well located, friendly staff ....... but feels a little tired

Customer review rating 3.5/5

T C. Business - 09/09/2021 Confirmed reviews ALL

I only stayed one night at this hotel (on Business) and whilst the Hotel staff were friendly, welcoming and helpful, the hotel itself felt a little tired . It was clear to see that some refurbishment had already taken place, but unfortunately for me the Hotel still felt a little 'tire / dated' '. The food in the Restaurant was good quality but the menu was fairly limited . I was put in a room (20) that was adapted for disabled people, which is not my preferred choice

Amazing

Customer review rating 5.0/5

Victor Business - 09/09/2021 Confirmed reviews ALL

Rooms are absolutely lovely and the restaurant food was really good too. Everything was just perfect thanks.

Magnificent staff, friendly and helpful.

Customer review rating 4.0/5

N J. Business - 09/09/2021 Confirmed reviews ALL

Excellent stay. Friendly and helpful staff.

Very convenient

Customer review rating 5.0/5

Patricia C. Couples - 08/09/2021 Confirmed reviews ALL

Very helpful staff on arrival on Sunday afternoon Alec was on the desk he was very very good and made us feel very welcome, as my husband has mobility problems most understanding .

Could be better

Customer review rating 3.5/5

A. T. Solo - 05/09/2021 Confirmed reviews ALL

Hotel staff were excellent. Friendly, professional and very helpful. Nothing was too much trouble, special thanks to the hotel manager and housekeeping for decorating the wedding party room. Restaurant food was also good in the evening. Bed comfy, big shower and water pressure great. Coffee machine in room but no instructions how to use. No cups. Had to empty a paper cup which contained lots of sachets of tea, coffee etc to be able to use. No milk. However what really spoilt the visit were the guests in the room next door. Woken up at 12 am with a party going on in the room next door. Walls to the room were so thin, the music and shouting really loud, lots of door slamming and people running up and down the corridor. This went on until approx 3 am. No phone in room so couldn’t call reception for assistance. Not great as a lone female guest. I appreciate that the hotel can’t control the behaviour of guests but a phone in the room would have alleviated the issue if I could have called for help.

Good stay

Customer review rating 4.0/5

Nur A. Families - 02/09/2021 Confirmed reviews ALL

Hotel stuff was amazing, so friendly and hard working.

Spacious and comfortable

TripAdvisor rating 4.0/5

L5787TQdeborahs 02/09/2021 TripAdvisor review

The room was large, clean and comfortable. The shower was spacious and easy to use. Staff were friendly and helpful. Everything we needed was provided. Parking was a lovely bonus! Very good value for money.

We very much appreciate your comments regarding your recent stay at The Mercure Cardiff North. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Mercure in the near future. Yours sincerely, Kyle Griffiths Operations Manager

Dated hotel

Customer review rating 2.0/5

Anonymous Business - 31/08/2021 Confirmed reviews ALL

Hotel is not up to standard. Room was nice. First room on arrival had broken aircon unit that rattled noisily, staff tried to turn it off but were unable. No room phones so had to go down 3 floors each time to ask reception. Was moved to another room, someone was in it! Finally moved to a decent room. Key card locked me out of my room twice during a 2 day stay, each time you have to go back downstairs due to no phones to reception. Overall staff very friendly but hotel is poor quality and overpriced.

Friendly, comfortable

TripAdvisor rating 5.0/5

mlcoz Business - 30/03/2021 TripAdvisor review

This is one of the really good Mercure Hotels, even with the Covid restrictions. The staff were really friendly, the room was clean and comfortable. Parking is free, which was a real plus. Will definitely return - thank you.

Dear Mlcoz, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Luxurious

TripAdvisor rating 5.0/5

Fjdbahajbecca Business - 04/07/2020 TripAdvisor review

Grateful for my week and half long stay here. Staff were friendly and helpful, food was delicious with high quality ingredients and lots of variety for both vegetarians and meat eaters. Rooms cleaned daily, place was spotless. Quiet location for a good nights sleep and good for coming to Cardiff from the motorway and accessing different parts of Cardiff.

Dear Guest, Thank you for your kind words on our product and services. Also thank you for the 5 star review! We are thrilled that you enjoyed your experience and furthermore, we appreciate your positive comments with regards to the quality of service provided by our team members. We trust that we will have the pleasure to welcome you back very soon to our hotel. Kind Regards, Kyle Griffiths Operations Manager

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