Mercure Cardiff North Hotel 4 stars

Customer review rating 4.4/5 205 reviews

ALLSAFE approved hotel

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Mercure Cardiff North Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and free onsite car parking available

  • Open to Leisure Stays in accordance to Welsh Government Guidelines

  • 24hr food and beverage available

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East
Llanedeyrn
CF239XF cardiff
united kingdom

Tel: +442920589988

Check-in from 14h00

Check out up to 12h00

  • PONTPRENNAU :  57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

Congress centre

  • ALL NATIONS 6.44 km / 4.0 mi

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The Bay BAR

The Bay bar is available for hotel guests and non residents. The Bay Bar is open from 12:00-00:00 Monday - Sunday.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

205 reviews

tripadvisor

TripAdvisor Rating 4.0/5

61 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointing

Customer review rating 1.0/5

G K. Business - 31/07/2021 Confirmed reviews ALL

I booked this hotel for its airconditioning, fitness centre and free car park. The air con did not work. So we went to reception who said they would turn it onfrom their side. Went back to the room. It was still broken. Went back to reception who apologised and instead changed my room. My new room smelled of mould, had not been cleaned in the bathroom from the previous guest, the kettle was broken and there were no mugs. At this point I was ready to leave but stayed only because I did not know if I would find anywhere else to stay. Then went to the fitness centre and it was not the same as on the photos. Went to reception who said what I was describing was removed some time ago. The gym was dirty with rubbish bins overflowing. The car park was OK but the bushes were over grown and if you reversed your car in it meant being next to those bushes which were thorns and my partner got caught in them. The elevator in the hotel had rubbish in it over the floor. The room itself was poorly lit. The TV had very few channels. The air con when it did work only worked on one side and was very noisy, almost as lod as an electric lawn mower at times. I was very disappointed with my stay.

Very friendly staff, clean and comfortable rooms, free parking and great value for money

Customer review rating 5.0/5

Adam Families - 29/07/2021 Confirmed reviews ALL

Very friendly and welcoming staff who were incredibly helpful. The rooms were clean with excellent facilities and very comfortable beds. Great value for money, perfect location and plenty of free parking. Will definitely stay again when in the area.

Excellent stay

Customer review rating 5.0/5

Anonymous Families - 24/07/2021 Confirmed reviews ALL

Friendly welcome. Rooms were in excellent condition. Convenient location. Parking included and overall great price.

Lovely stay

Customer review rating 4.5/5

Cheralyn R. Friends - 24/07/2021 Confirmed reviews ALL

Lovely experience staff attentive breakfast very nice. Hotel spacious nice and relaxing

Very quiet pleasant stay

Customer review rating 5.0/5

Steve Couples - 24/07/2021 Confirmed reviews ALL

Very covid aware and a very good night's sleep. The staff was excellent. Definitely stay again.

Excellent service

Customer review rating 5.0/5

Anonymous Business - 20/07/2021 Confirmed reviews ALL

The whole team were extremely welcoming and efficient. They went out of their way to make sure guests felt welcome and safe.

Customer review rating 5.0/5

Myumyun E. Solo - 19/07/2021 Confirmed reviews ALL

Very friendly staff, especially Alex was very helpfull. Room was clean and smelled fresh and good. The air conditioning was working perfectly during the hot days. Food and breakfast top quality. Highly recommend. Well done Mercure North Cardiff

Great base from which to explore Cardiff

Customer review rating 5.0/5

Michael C. Families - 19/07/2021 Confirmed reviews ALL

Everything was first class, no complaints at all!

Very good stay

Customer review rating 3.5/5

Phil W. Couples - 13/07/2021 Confirmed reviews ALL

On first arrival I thought I had booked wrong hotel as I thought it stated only 15 minutes walk from hotel to town center but when I asked the receptionist she kindly told me sorry sir 15 minutes drive to town .that will teach me to read more carefully next time . I did ask if we can cancel booking and will that be a problem she said no problem because I book on line. After short discussion with my wife we decided to stay when I spoke again to your very nice receptionist she kindly upgraded our double room to a more impressive king size room to cover my disappointment. Only one major problem Saturday night 1.00 am very very noisy room next door seem a party of six people in one room put up with until 2 .22 when my wife got dress and went to speak to night Porter to complain , I will sort this out and within ten minutes noise. Brilliant sorted oh no air con stated cutting in and out sounded like water running back. Staff very good rooms very clean,shower very good and breakfast very good .car park free advised to catch 57/58 bus into Cardiff center every 10 minutes we did inform on duty receptionist when we left he did appoagise.

Dear PHIL w., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle

Welcoming staff

Customer review rating 5.0/5

John W. Couples - 11/07/2021 Confirmed reviews ALL

Very comfortable rooms

Dear JOHN w., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle

Wonderful welcome and extremely pleasant stay

Customer review rating 5.0/5

Sylvette W. Couples - 09/07/2021 Confirmed reviews ALL

The whole staff were always charming, making one feel at home, the ambiance was relaxing as the staff seem to do their jobs in perfect harmony. Ideal location as the bus stop is a few minutes away and the buses to Cardiff city centre are running every few minutes. The bedroom was confortable and quiet overlooking a field, the bathroom was also very good. There was a good choice for breakfast and the staff very obliging. Good quality food for dinner as well. We will definitely come back when we go to Cardiff . Thank you for a pleasant stay

Dear SYLVETTE W., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle

Ideal location 10 mins from centre.

Customer review rating 4.5/5

George Friends - 09/07/2021 Confirmed reviews ALL

Staff very helpful.no problems.free parking.

Dear GEORGE G., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle

Good front of house, very low standard room with downright bad housekeeping service.

Customer review rating 2.0/5

Frank D. Business - 09/07/2021 Confirmed reviews ALL

Very mixed standard. Apart from one member of staff who in my opinion did not come up to scratch, service at front of house and in the restaurant were excellent, though I do question why there was no cereal available at breakfast on my first day. One lady was particularly helpful with bus times into town (easier and cheaper than driving and parking in a city one does not know). The free drink, even though my silver membership has lapsed due to Covid, was a very nice touch. The room was terrible: - Quirky decor (though from the photos I did suspect that in advance). - With the exception of a carpet that was threadbare in parts, the room appointment was 1 star (Ibis) standard with no cupboards/wardrobes or drawers, but I was paying for a 3 star hotel. - Paper cups for tea & coffee (though I appreciate Covid might have been a factor), which is not what I expect in a Mercure hotel. - No proper desk, just a ledge that is barely big enough to work at: not good when one is there on business. - The shower is very badly designed. It is vertical and not adjustable so did not wash properly: water MUST come from an angle for a thorough wash. - Lighting in the room is terrible, no centre light - absolutely essential! On my 1st day the room was not serviced - some tea supplies had run out: I was told I should have given permission for housekeeping staff to go in: WHY WAS I NOT TOLD BEFOREHAND and given the option to give permission? I saw the receptionist enter my permission in the book yet on the 2nd day the room had still not been serviced: soap etc. were running low. Not cleaning the room on the second day after I had given express permission is UNACCEPTABLE. Front of house staff provided top-ups, but that should not have been necessary. It was serviced on the 3rd day, but not thoroughly. For example, one waste bin was full, not emptied. Ibis hotels are fine for their price, but I booked and paid for a higher standard Mercure Hotel yet I got one of Ibis standard. Accor should upgrade the rooms to Mercure standard or downgrade the hotel to Ibis.

Dear FRANK D., Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle

Quite place

Customer review rating 5.0/5

Q Business - 07/07/2021 Confirmed reviews ALL

Good

Dear PAULINA S., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 5.0/5

Tulip Couples - 07/07/2021 Confirmed reviews ALL

Clean spacious room.Warm welcome and good value for money.

Dear MELANIE P., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle

Nice stay

Customer review rating 4.5/5

Shaun T. Business - 05/07/2021 Confirmed reviews ALL

Good hotel ticked all the boxes

Dear SHAUN T., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Highly Recommended

Customer review rating 5.0/5

Lorraine Families - 28/06/2021 Confirmed reviews ALL

Booked a 3 night break to celebrate my mum's 80th birthday. From the moment I booked, the staff were so helpful and accommodating. Everyone was friendly, the hotel was spotless, we felt extremely Covid safe, the food was excellent and to top it off, they surprised my mum with a card, plant, chocolate and biscuits on her birthday! Would definitely stay here again and highly recommend it.

Dear LORRAINE M., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly, comfortable

TripAdvisor rating 5.0/5

mlcoz Business - 30/03/2021 TripAdvisor review

This is one of the really good Mercure Hotels, even with the Covid restrictions. The staff were really friendly, the room was clean and comfortable. Parking is free, which was a real plus. Will definitely return - thank you.

Dear Mlcoz, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Luxurious

TripAdvisor rating 5.0/5

Fjdbahajbecca Business - 04/07/2020 TripAdvisor review

Grateful for my week and half long stay here. Staff were friendly and helpful, food was delicious with high quality ingredients and lots of variety for both vegetarians and meat eaters. Rooms cleaned daily, place was spotless. Quiet location for a good nights sleep and good for coming to Cardiff from the motorway and accessing different parts of Cardiff.

Dear Guest, Thank you for your kind words on our product and services. Also thank you for the 5 star review! We are thrilled that you enjoyed your experience and furthermore, we appreciate your positive comments with regards to the quality of service provided by our team members. We trust that we will have the pleasure to welcome you back very soon to our hotel. Kind Regards, Kyle Griffiths Operations Manager

Nice quiet hotel

TripAdvisor rating 4.0/5

Sheepo72 Couples - 21/01/2020 TripAdvisor review

Located next to A48. Easy access by car and plenty of car spaces and free just remember to enter reg details. Local buses to town centre. Great buffet breakfast. Disappointed at bar early closure 21:30. Rooms very clean and spacious. Rainfall shower very nice. Staff are polite and helpful.

Dear Sheepo72, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for your feedback regarding the bar opening hours, let me investigate as our bar should stay open for hotel guests for much longer. Sincerely, Dorota Price

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