Mercure Nottingham Sherwood Hotel

Staff were very welcoming and friendly, the hotel is in a good location for QMC hospital and the rooms very quiet and well appointed. The only disappointment was the bar/ restaurant where the food was average and overpriced for the quality. One of my party had had day surgery so couldn’t leave the hotel in the evening to get something to eat so we were hostage to what was provided. The previous day we had had excellent sandwich and dessert at the Cheesecake shop very close by so we’re very disappointed I the sandwich the restaurant could provide . However overall the hotel more than met our needs.

The gym was closed both nights which was a shame as it was one of the main reasons for me selecting the hotel.

This was a revisit for us. We had stayed a few times under the previous owners, and were hoping for much needed improvement, after saying never again. Reception was hard to find. We weren't expecting just a table, so wandered around a bit until we were warmly welcomed. The room refurbishment looks great, but the storage for us, staying a week over Christmas, was inadequate. We were given more coat hangers, but there were no drawers to put other clothing in, so we lived out of our suitcases in a smallish room for a week, which I personally really dislike. (A refurb to the bathroom would have been nice too, though it was OK. The toilet roll holder was hanging on by a thread, & the one red tile looked a little odd) There was a tissue that sat behind the chair, at the end of the curtain for the entire week, we also found a chocolate wrapper, and an earring on the first day. The housekeeping staff were very helpful at topping up coffee & tidying the room, and changed our sheets once, though knocking on our door to see if we wanted our room serviced just after 9:00am a couple of times whilst on holiday was a bit early for us. Coffee machine was great, though missed having biscuits to nibble on. On Christmas Eve we returned from dinner to have a drink in the bar, to be told at 9:40pm it was closed. The notice on the reception table said it was closing at 10:00PM, we were not the only disgruntled guests there, and this happened on more than one occasion. As guests of the hotel, surely someone could have poured a few drinks? We decided to bring our daughters to join us for breakfast on Christmas morning, thinking it would be fun. As we left the lift, opposite "the table", we were not greeted with a Happy Christmas, nor from the waiting staff in the restaurant, it would have been nice to have the day acknowledged without our prompting. We were also disappointed that there was no sign of it being Christmas on our tables, a cracker, or table decoration would have been appreciated, or a card pushed under our room door. The breakfast options were good, and the staff were helpful, though no decaf tea available, I had to use my own bags which is unusual these days. Our other gripe was the pool/gym area. There was no one to greet us, we waited a quite a while, and in the end a member actually went behind the desk to get us towels, one small one large. Every time we used it, there were no locks available for the lockers, which was an inconvenience, and competing with the members for the pool, sauna and steam room was irritating. We were told to go to TripAdvisor and rate you, as you were aspiring to get a 4 star rating, in our opinion, you have a little way to go before achieving this. Its the little touches that make it for us, that and good customer service, some of which was good, some no so good.

I would definitely be coming back as I was very impressed with the standard of service and very personal interaction.

Comfortable and friendly staff Jenny in reception was lovely and John on New Year’s Eve was especially nice taking our photos and providing us with some chocolates and party poppers for the celebration at midnight.

Room (163) was well appointed but cold when we arrived late at 10pm. Unable to read the inadequate instructions on the Central Heating control due to print size and lack of light, we did not notify reception until the following morning when the maintenance man was in attendance. Despite this the room was still cold when we returned for our second night with the CH control showing 27 degrees. Fortunately the duvet was enough to keep us warm Breakfast on our first morning at 8 am, was more than a little disappointing despite it’s appearance. Porridge cooked to order, took a long time to arrive and was cold and too solid to eat - the cooked breakfast consisting of scrambled egg, bacon, mushrooms, and fried potatoes was only just warm; in fact the mushrooms, whilst appearing to be cooked, were stone cold. Needless to say we left the following morning without stopping for breakfast.

The bar closed very early, at unpredictable times, like 9.30, 10.00, 10.30, except, 5-10 minutes before that !! The central heating does not function in most rooms, no matter what setting it is on, the rooms just stay cold. The staff tried their best, but the hotel felt like it was dying on it's legs. We went four times over Christmas, each time hoping for thing to be right next time. They never were.

Room was very small and did not come with the complimentary mineral water stated in the booking. Spoke to reception who gave me a voucher to use at the bar.

So good to still be able to have interconnecting rooms especailly when one member has dementia, staff were amazingly kind, breakfast good, You do actually need some showermats and more grab handles in the right place in the shower

Staff helpful but money needs to be spent on stripping out and replacing the heating / ac system. I have stayed here twice in the last year and on both occasions the heating system did not work and a portable heater was provided. The new bar is nice but the pricing is aimed at those staying on expenses. £12.50 for a glass of wine is why the bar was empty.

Excellent value for overnight in Nottingham. Recently refurbished and everyone working hard to please. V hard to fault £75 for two inc breakfast and free parking. Thank you

Hotel was lovely and very nicely decorated. Easy to park, bed was comfy however breakfast was a little cold.

only used for sleeping there while visiting, Staff were very friendly room was brill nice and clean and spacious as was the whole place would stay here again when in nottingham, only wish we had more time so we could use more of the facilities.

Surprised with the new furnishings and changes in reception, but was happy to see some of the old friendly faces on the staff ! Another great stay in a newly decorated room. My only crib is the prices in the bar !! £5 for a pint of Guinness and £7.50 for a small glass of wine. Come on Senior Management you're having a Laugh ! We normally eat in the restaurant and have a few drinks in your bar, but not this time, we crossed the road and visited the pub opposite and paid £6.35 for the same pair of drinks and 2 meals for under £13 the pair.