Hotel - Mercure Nottingham Sherwood Hotel
Mercure Hotel Mercure Hotel

Mercure Nottingham Sherwood Hotel

3.5/5 1,395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Optic fiber technology provides the highest possible speed of Internet connection.
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Your meetings and events

Mercure Nottingham Sherwood Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
REGENT SUITE 0 m2 2 m 200 30 30 40 120

Our rooms

  • 172 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Baby bed
Our rooms fittings

Our restaurants and bars

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3.9/5 ALL Rating 162 reviews

Our guest reviews for
Mercure Nottingham Sherwood Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,395 reviews
Anonymous Business - 23/01/2020 Confirmed reviews ALL
« Comfortable place to stay »

Stayed one night. Happy with room and breakfast

P. A. Couples - 20/01/2020 Confirmed reviews ALL
« Classy comfortable city hotel »

We were pleasantly surprised upon arrival to find such a luxurious and beautiful hotel. After being checked in by a friendly warm lady, who made us feel very welcome we found our room to be plenty spacious and very well kept. The gym and swimming pool are just wonderful options to have during our city break. Check out was ones again swift and friendly. We will book again but give the hotel a call to make an arrangement for our parking requirements. There is plenty of parking for cars but limited option at the front for people who drive a Van to transport a disabled person. I am sure the hotel will accommodate our needs if they know beforehand.

Peggy B. Couples - 20/01/2020 Confirmed reviews ALL
« Nice stay, need better food. »

Lovely stay, enjoyed the hotel. Staff were friendly. However the food needs improvement. Breakfast was not great. Tea was extenrky slow at filling up , I think tea and toast should be served to the table. This would stop the tea and goose damp being cold. Food seemed to be sitting there a long time. Small portions but often would sort this.

Mike H. Business - 17/01/2020 Confirmed reviews ALL
« Great nights sleep and nice breakfast »

really enjoyed I was treated like someone special and given an up grade room !

Moni Business - 17/01/2020 Confirmed reviews ALL
« Very disappointed!!!! »

To be honest with the amount I paid it wasn't what I had expected nor worth it. The sole reason I chose the Mercure hotel was because it had spa and pool. When I arrived to check in I was advised the pool was closed for that day and then on the second day it was the same closed due to sickness I don't understand why they couldn't arrange cover when guests have paid for the facilities to use. When I complained the woman on the desk young brunette girl told me she will inform the manager who will call my room phone which never happened and ever since she kept avoiding eye contact with me. Also I'm a vegetarian and there was no veg sausages for breakfast as they had ran out so my so called breakfast buffet was very limited which I found very poor for the the hotel of this standard. Extremely disappointed I stay away with work alot but I will tell my organisation to never book there again. I should have been compensated for the lack of service and facilities as it felt like a very basic hotel that I could have got for much cheaper. Also the room space is very limited for what you pay for.

W O. Families - 16/01/2020 Confirmed reviews ALL
« Great rooms, good location, good price, friendly staff. »

Staff were very welcoming and friendly, the hotel is in a good location for QMC hospital and the rooms very quiet and well appointed. The only disappointment was the bar/ restaurant where the food was average and overpriced for the quality. One of my party had had day surgery so couldn’t leave the hotel in the evening to get something to eat so we were hostage to what was provided. The previous day we had had excellent sandwich and dessert at the Cheesecake shop very close by so we’re very disappointed I the sandwich the restaurant could provide . However overall the hotel more than met our needs.

Anonymous Business - 14/01/2020 Confirmed reviews ALL
« Good, although gym closed both nights »

The gym was closed both nights which was a shame as it was one of the main reasons for me selecting the hotel.

Deb M. Couples - 11/01/2020 Confirmed reviews ALL
« Satisfactory but room for improvement »

This was a revisit for us. We had stayed a few times under the previous owners, and were hoping for much needed improvement, after saying never again. Reception was hard to find. We weren't expecting just a table, so wandered around a bit until we were warmly welcomed. The room refurbishment looks great, but the storage for us, staying a week over Christmas, was inadequate. We were given more coat hangers, but there were no drawers to put other clothing in, so we lived out of our suitcases in a smallish room for a week, which I personally really dislike. (A refurb to the bathroom would have been nice too, though it was OK. The toilet roll holder was hanging on by a thread, & the one red tile looked a little odd) There was a tissue that sat behind the chair, at the end of the curtain for the entire week, we also found a chocolate wrapper, and an earring on the first day. The housekeeping staff were very helpful at topping up coffee & tidying the room, and changed our sheets once, though knocking on our door to see if we wanted our room serviced just after 9:00am a couple of times whilst on holiday was a bit early for us. Coffee machine was great, though missed having biscuits to nibble on. On Christmas Eve we returned from dinner to have a drink in the bar, to be told at 9:40pm it was closed. The notice on the reception table said it was closing at 10:00PM, we were not the only disgruntled guests there, and this happened on more than one occasion. As guests of the hotel, surely someone could have poured a few drinks? We decided to bring our daughters to join us for breakfast on Christmas morning, thinking it would be fun. As we left the lift, opposite "the table", we were not greeted with a Happy Christmas, nor from the waiting staff in the restaurant, it would have been nice to have the day acknowledged without our prompting. We were also disappointed that there was no sign of it being Christmas on our tables, a cracker, or table decoration would have been appreciated, or a card pushed under our room door. The breakfast options were good, and the staff were helpful, though no decaf tea available, I had to use my own bags which is unusual these days. Our other gripe was the pool/gym area. There was no one to greet us, we waited a quite a while, and in the end a member actually went behind the desk to get us towels, one small one large. Every time we used it, there were no locks available for the lockers, which was an inconvenience, and competing with the members for the pool, sauna and steam room was irritating. We were told to go to TripAdvisor and rate you, as you were aspiring to get a 4 star rating, in our opinion, you have a little way to go before achieving this. Its the little touches that make it for us, that and good customer service, some of which was good, some no so good.

Eddie A. Solo - 06/01/2020 Confirmed reviews ALL
« I loved the cosy rooms and your staff were ever so kind, helpful and understanding - a thumbs up to them »

I would definitely be coming back as I was very impressed with the standard of service and very personal interaction.

Mark F. Couples - 04/01/2020 Confirmed reviews ALL
« Mr f. »

Comfortable and friendly staff Jenny in reception was lovely and John on New Year’s Eve was especially nice taking our photos and providing us with some chocolates and party poppers for the celebration at midnight.

Neil F. Couples - 04/01/2020 Confirmed reviews ALL
« Cold room - cold breakfast! »

Room (163) was well appointed but cold when we arrived late at 10pm. Unable to read the inadequate instructions on the Central Heating control due to print size and lack of light, we did not notify reception until the following morning when the maintenance man was in attendance. Despite this the room was still cold when we returned for our second night with the CH control showing 27 degrees. Fortunately the duvet was enough to keep us warm Breakfast on our first morning at 8 am, was more than a little disappointing despite it’s appearance. Porridge cooked to order, took a long time to arrive and was cold and too solid to eat - the cooked breakfast consisting of scrambled egg, bacon, mushrooms, and fried potatoes was only just warm; in fact the mushrooms, whilst appearing to be cooked, were stone cold. Needless to say we left the following morning without stopping for breakfast.

Edmund G. Families - 03/01/2020 Confirmed reviews ALL
« Cold rooms for the fourth time in a row. »

The bar closed very early, at unpredictable times, like 9.30, 10.00, 10.30, except, 5-10 minutes before that !! The central heating does not function in most rooms, no matter what setting it is on, the rooms just stay cold. The staff tried their best, but the hotel felt like it was dying on it's legs. We went four times over Christmas, each time hoping for thing to be right next time. They never were.

Niall Friends - 03/01/2020 Confirmed reviews ALL
« Comfortable but small rooms. »

Room was very small and did not come with the complimentary mineral water stated in the booking. Spoke to reception who gave me a voucher to use at the bar.

She Families - 03/01/2020 Confirmed reviews ALL
« great staff »

So good to still be able to have interconnecting rooms especailly when one member has dementia, staff were amazingly kind, breakfast good, You do actually need some showermats and more grab handles in the right place in the shower

Tim H. Couples - 02/01/2020 Confirmed reviews ALL
« Work to do »

Staff helpful but money needs to be spent on stripping out and replacing the heating / ac system. I have stayed here twice in the last year and on both occasions the heating system did not work and a portable heater was provided. The new bar is nice but the pricing is aimed at those staying on expenses. £12.50 for a glass of wine is why the bar was empty.

Dp.c Couples - 01/01/2020 Confirmed reviews ALL
« Very good value »

Excellent value for overnight in Nottingham. Recently refurbished and everyone working hard to please. V hard to fault £75 for two inc breakfast and free parking. Thank you

Helen Couples - 30/12/2019 Confirmed reviews ALL
« Lovely modern hotel »

Hotel was lovely and very nicely decorated. Easy to park, bed was comfy however breakfast was a little cold.

Michael Couples - 30/12/2019 Confirmed reviews ALL
« very pleasant »

only used for sleeping there while visiting, Staff were very friendly room was brill nice and clean and spacious as was the whole place would stay here again when in nottingham, only wish we had more time so we could use more of the facilities.

Ken B. Couples - 29/12/2019 Confirmed reviews ALL
« Another great stay »

Surprised with the new furnishings and changes in reception, but was happy to see some of the old friendly faces on the staff ! Another great stay in a newly decorated room. My only crib is the prices in the bar !! £5 for a pint of Guinness and £7.50 for a small glass of wine. Come on Senior Management you're having a Laugh ! We normally eat in the restaurant and have a few drinks in your bar, but not this time, we crossed the road and visited the pub opposite and paid £6.35 for the same pair of drinks and 2 meals for under £13 the pair.

Couples - 29/12/2019 TripAdvisor review
« Good Stay »

Staying for one night only on Christmas Day/Night. Very well received, good clean room with ideal facilities; could not ask for more. Breakfast on Boxing Day was perfectly adequate; well presented by very good staff. Overall a satisfactory stay. Just one thing: I perused the restaurant menu, as is my wont and yet again found the wine list for Accor group hotels unreasonably expensive. I stay in many hotels throughout the UK and beyond so am cognisant of restaurant/hotel wine prices. Accor seem to 'mark up' well beyond the norm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for taking the time to tell us about your recent experience at Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall pleasant one. Kind regards, Kebba Bajinka Front Office Supervisor

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