Ibis Styles Offenburg City 3 stars

Customer review rating (ALL Rating) 4.0/5 181 reviews

Hotel extras

  • AllSafe Hotel

  • 79 comfortable, renovated rooms

  • Offenburg train station reachable on foot in 2 min.

  • 20-minute drive from Europapark

  • City center Offenburg in 5 min. within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Ibis Styles Offenburg City

Okenstrasse 15 17
77652 OFFENBURG
Germany

GPS:48.473777, 7.941851

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL BAR

Bar

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

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Our accommodation(s)

Our rooms with inviting, modern design and warm colors, a comfortable bed and well-equipped bathroom ? offer everything you need for a pleasant stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  181 reviews

TripAdvisor Rating  3.5/5  251 reviews

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is nice and well located. The room was clean. Breakfast was too small for the price charged and it is a pity when when the receptionist writes your family name wrong even so she had your official document (Passport / ID).

Dear Mr. g., Thank you for taking the time to tell us about your experience at the ibis Styles Offenburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lizette Botha General Manager

Unhelpful and impolite staff

Customer review rating 1.0/5

C. W. C. Friends - Confirmed reviews ALL

We booked for two night stay in a twin bed room. At 2nd night we back to hotel at around 11pm then we found that we cant open our hotel door. So we go down reception and ask for help. A male staff told us that water pipe from kitchen got affect from our room and ask us swap to another room. The staff attitude is not polite and dont even feel sorry or inconvenient for us. Just ask us to do it. So we pack our belongings and move to new room immediately and we wont prefer the staff ask us to give back the old room keycard immediately as its midnight and we need to get rest. The staff even call us at 12am and ask for the key card and as I requested for the new room wifi password the staff dont let me know and ask me go down to reception to take a paper password !!! We are too tired to go down so we gave up the wifi. I feel no hospitality in this stay. Hope the staff can be more considerate and improve the services.

Dear Ms C. Thank you for sharing the information with regards to your stay with us. I am really sorry for the inconvenience that was caused to you by the leaking pipe, but this was in no way foreseen. I apologize for the way our night staff handeld the situation and we are retraining our staff so that this will not happen again in the furture. I am sure when you next visit us you will already see the difference. We look forward to welcoming you back on your next visit to Offenburg. Best regards Lizette Botha General Manager

Good, nice stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Staff ok, compliments to Julijana at the reception for very nice and professional approach. Room clean, need to provide slippers because hard floor is cold. Also provide laundry bags. Beds are good, just moving too easily. Other things are fair and ok

Dear Mr. G., We very much appreciate your comments regarding your stay at the ibis Styles Offenburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lizette Botha General Manager

Good location.

Customer review rating 3.5/5

Kino Couples - Confirmed reviews ALL

Friendly staff, disappointing to have a superior room without A/C. Bathroom had mold on the tiles but shower was good and plenty of hot water. A good breakfast. Parking at the hotel (for £5 per day). Free Wi-Fi was ok.

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis Styles Offenburg City die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Ibis Styles setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Lizette Botha General manager

Customer review rating 4.5/5

Anna Couples - Confirmed reviews ALL

The hotel is situated near to hiwG but in the very quiet place. The hotel has private parking so it is important facility for driving guests. I get one large room which was extremely clean and good equipped. A lot of placd gor work and rest. There was one of the most comfortable bed that I have ever slept. It helped me rest vell. The breakfast was fresh, diverse and varied. Morover I had asked about free lactose’s products and I got them.! The very nice solution was free cafe mugs take away for further travel. It is a rather rare solution in hotels, so I was pleasantly surprised.

Dear Anna, We very much appreciate your comments regarding your stay at the ibis Styles Offenburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lizette Botha General Manager

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Other web-users rate our hotel

  • 229 reviews 9.1/10 Location
  • 316 reviews 6.2/10 Room
  • 202 reviews 7.7/10 Service
  • 12 reviews 5.3/10 WiFi
  • 206 reviews 5.2/10 Comfort
  • 141 reviews 7.1/10 Breakfast
  • 121 reviews 7.7/10 Cleanliness
  • 70 reviews 5.3/10 Vibe

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