Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 1,127 reviews

#ALLSAFE Accor

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Swissotel Jakarta PIK Avenue
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Hotel extras

  • The international upscale hotel is near the airport, with direct access to PIK Avenue Mall.

  • The first Swissôtel in Indonesia is renowned for its Swiss hospitality.

  • The 412 rooms and suites have amazing views. Enjoy the great ambience at The Chinese National.

  • The hotel has the largest Grand Ballroom in North Jakarta.

  • Pamper yourself with Vitality dining and keep up your health regime at Pürovel Spa & Sport.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Companies

  • ANGKASA PURA 12.3 km / 7.64 mi
  • BASF INDONESIA 7.6 km / 4.72 mi
  • GMF AEROASIA 14.9 km / 9.26 mi
  • MAYORA INDAH TBK 14.1 km / 8.76 mi
  • OPPO INDONESIA 8.7 km / 5.41 mi
  • TRISULA CBM ENERGI 19.1 km / 11.87 mi
  • WANATIARA PERSADA 0.94 km / 0.58 mi
  • XIAOMI INDONESIA 1.2 km / 0.75 mi
Companies

Your meetings and events

Swissôtel Jakarta PIK Avenue offers professional catering for up to 2590 guests in the Grand Ballroom and 9 meeting rooms. Our facilities and services are guaranteed to leave a lasting impression.Offering fresh alternatives to traditional venues and meeting spaces, Swissôtel Jakarta PIK Avenue presents an innovative concept dedicated for a myriad of business meetings, exceptional social soirées and themed weddings.Swissôtel Jakarta PIK Avenue's Conference Centre provides guests with unparalleled convenience. It has 3 direct lifts to PIK Avenue Mall, private drop off, and is adjacent to The Chinese National restaurant.

Room descriptions and layouts

8 

meeting rooms

From 1 to 2,590 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Lectern

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 412 comfortable rooms and suites are designed with sophistication and feature amazing views of Jakarta Bay. All rooms offer 49" IPTV, complimentary WiFi, mini bar, cabinet with coffee machine, bathroom with rainshower and Pürovel amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 m² / 420 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWNMILK 24 HOURS DELI

Non contractual photo

Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,127 reviews

NICE VIEW

Customer review rating 4.6/5

Andreas S. Families - 21/01/2021 Confirmed reviews ALL

THANKS FOR EXCELLENT SERVICE

Dear Andreas S., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed our service during your stay and I hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

great place for staycation

Customer review rating 4.6/5

A. Families - 20/01/2021 Confirmed reviews ALL

good design

Dear Mr. A., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay and I hope to see you again very soon, hopefully this time with a faster check-in process and a better experience. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice Weekend Stay

Customer review rating 4.6/5

Krishna W. Families - 19/01/2021 Confirmed reviews ALL

It was quite a nice stay in the weekend for us. Access to the mall could be better if we don't have to 'go out' and 'get in' again, but I guess it's the building limitation. The room is good and what I could really appreciate is also the gym. It's quite complete for a hotel, and is really spacious indeed. It's a good stay overall. Parking is a bit of an issue since it is shared with the mall.

Dear Khrisna W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. However on the other hand I also regret to know that you found some difficulties regarding the access to malls and parking area. We are doing our best to improve our communications between the hotel and mall team to ensure a better flow and traffic for Swissôtel's guest parking area. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Poor check in management.

Customer review rating 4.6/5

Edy S. Couples - 19/01/2021 Confirmed reviews ALL

Poor check in management. I specifically requested early check in at 13:30. I arrived at 16:00 and still had to wait for 1 hour before finally able to check in

Dear Edy S., Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations especially regarding the check-in time. As it was a same day booking, we tried our best to rush the room cleaning but also to maintain the cleanliness is still on top to ensure a safe and comfortable stay for you. I apologize if it took some time and led to your long waiting time. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Easy access to mall, clean room

Customer review rating 4.6/5

Christina T. Families - 19/01/2021 Confirmed reviews ALL

Our room was clean and comfortable. The staff were friendly and helpful during our stay. The hotel is connected to pik avenue mall very convenient for shopping. It has beautiful pool..very relaxing you can sit and watch sunset. It was a pleasant stay.

Dear Christina T., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Great location

Customer review rating 4.6/5

Ad… Couples - 19/01/2021 Confirmed reviews ALL

great interior design, very modern look

Dear Adi Y., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that we did not meet your expectations in terms of the coordination at the Front Office. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

friendly staf,good food.

Customer review rating 4.6/5

Sonny Friends - 18/01/2021 Confirmed reviews ALL

Always satisfied stay at swissotel PIK ...

Dear Sonny W., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to express my sincere appreciation for your loyalty with Accor and for choosing Swissôtel Jakarta PIK Avenue as a place to stay. It is always a pleasure to receive such a great review from our loyal member. I will be very delighted to share your kind comments and compliments with all of our colleagues, especially the ones in the Executive Lounge. Thank you again for sharing your experience and we look forward to welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent Stay and Service

Customer review rating 4.6/5

Sumitomo Couples - 18/01/2021 Confirmed reviews ALL

I was upgraded to the Grand Room during my stay. The room was large and in excellent condition. The amenities are plentyful and of good quality. The lounge was open during my stay and the service in the lounge are one of the best in Jakarta with excellent food and ambience.

Dear Sumitomo T., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially the Guest Relations and the Executive Lounge Team. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

excelent stay

Customer review rating 4.6/5

Nanang W. Business - 18/01/2021 Confirmed reviews ALL

good service, good location, good good

Dear Nanang w., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay, especially with the service from our Executive Lounge colleagues on the 20th floor. We hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Wonderful Staycation!!

Customer review rating 4.6/5

M. Friends - 18/01/2021 Confirmed reviews ALL

I had a wonderful staycation in your hotel! To thumbs up for your Front Office Team. Thanks a lot to Mei, Geby, Julio and Tan who made a birthday surprise in my room! Highly appreciated for your hard work guys As well as Albert, your Duty Manager who welcoming me upon check in and fond farewell me upon check out. Thanks man! The room is so cozy with a beautiful view! The fitness center pretty huge and well designed. It would much better if you provide disinfectant sprayers with wiping clothes inside, so the guest able to wiping the gym equipments by themselves. The pool ambience is very comfy! Once again, many thanks for your great hospitality! Keep it up! Stay safe and stay healthy! Cheers, M.

Dear Muhammad M., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially Mei, Gaby, Julio, Tan and Albert. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. I would like to also appreciate your suggestion regarding the self-cleaning wipes in the gym. I will share this with the related team to be implemented for hygiene reason. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Incredible stay with marvelous team

Customer review rating 4.6/5

I M. M. B. Business - 17/01/2021 Confirmed reviews ALL

I really enjoy my stay at Swissôtel during my business trip to Jakarta. Thanks to Mr. Gunawan at front desk amd Mr. Herryana at The Chinese National who work really hard for the best. The hotel should appreciate them in a very good way

Dear I Made Mahendra B., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, especially Gunawan and Herryana. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Great lobby, great room

Customer review rating 4.6/5

Maria Families - 17/01/2021 Confirmed reviews ALL

My family n I have a very pleasant stay at Swissotel PIK Avenue. The lobby is cozy, the room is nice and spacious. We also have a late check out so we could still relaxe on our check out date.

Dear Maria S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to express my sincere appreciation for the great review of our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues. Thank you again for sharing your experience and we look forward to welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

My Wife , Sonia and I had our best short stay weekend at Swissotel PIK Definitely will love to restay Thank you

Customer review rating 4.6/5

Raj D. Couples - 17/01/2021 Confirmed reviews ALL

Experience was Awesome ! We loved our short stay with you and and were treated like a King "Maharaj"and Queen right from check in to check out. I would like to thank all the Reservations and all team Mellania , also Novita at Chinese National restaurant tks for the wonderful arrangement you made for us at Lattice Bar loved the cocktails. The cuisine dinner at Peking restaurant was very delicious and impeccable service thanks to Mr Suno and Chef all colleagues! Thanks also to Felin at "" Summers "'Pool bar , and Kind MR Kendrew at Brown milk love the Capuchino and Donuts ! We surely will restay . Hopefully once this Covid BLOWS over will love to see some live singing soft music at Lattice Bar .. or even by the Poolside Just an idea ! Tks Raj D.

Dear Mr. Raj D., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to express my sincere appreciation for the great review of our hotel. It is always a pleasure to receive such positive feedback and to know that you were treated like a King and Queen in our hotel. It is our commitment to always deliver the best service and guest experience to our visitors. I will be very delighted to share your kind comments and compliments with all of our colleagues, especially Meirina, Novita, Sunu, Falin, Kendrew and the Chefs. I am sure it will serve as an encouragement to all of them to keep their service top-notch. Thank you again for sharing your experience and we look forward to welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Stay safe and healthy. Yours sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

well located

Customer review rating 4.6/5

Ellysa S. Couples - 16/01/2021 Confirmed reviews ALL

it is located and attached with shopping center. so it is very convenient

Dear Ellysa s., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay and I hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

i'm staying again and again did i, no need to say more...

Customer review rating 4.6/5

Dharmananda L. Couples - 15/01/2021 Confirmed reviews ALL

I'm happy, easliy located, good service and well done to the staff.

Dear Dharmananda L., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good weekend gateway

Customer review rating 4.6/5

Pandji Couples - 15/01/2021 Confirmed reviews ALL

Love the room and it really nice we can borrow your bike for sightseeing around the area.

Dear Pandji S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time and trouble to complete a survey following your recent stay at Swissôtel Jakarta PIK Avenue. I am delighted that you enjoyed your stay with us and very much looking forward to welcome you again in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Perfect comfortable stay

Customer review rating 4.6/5

Johannes K. Business - 15/01/2021 Confirmed reviews ALL

Had a good comfortable time during my last stay, checked in was excellent, upgraded corner room was magnificent, clear view to the surrounding, welcome fruit and cakes was delicious. Can't find anything to critique. Well done

Dear Johannes K. Hendarto, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to express my sincere appreciation for the great review of our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all of our colleagues. Thank you again for sharing your experience and we look forward to welcome you back again at Swissôtel Jakarta PIK Avenue in the near future. Yours sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Unsatisfied stay. Not comply with Accor Group Hotels.

Customer review rating 4.6/5

Setiawan K. Families - 14/01/2021 Confirmed reviews ALL

We stay @this hotel on 28,29,30 Dec 2020 (Setiawan K.) to celebrate our Grandma's birthday. Check-in is dissapoint. We book for two rooms but only receive one voucher Welcome Drink for two persons only. We appreciate decorations room for our Grandma's birthday's but for the complimentary cake is very small even for one person. I stay at other hotel such as Novotel Tangerang City, and the cake that they are given for the complimentary is big enough (more than four times size from Swissotel given to us). We leave the room for 'Make Up Room' but after lunch when we come back to our rooms, both rooms were missing/incomplete ammenities and bottle drink water including tea and coffee. I don't understand what happened. Even for the soap and shampoo there is no replacement. The internet speed is a nightmare. Too slow, only 5 Mbps. I don't believe it. Are you following the latest technology of the internet? Breakfast is so limited, i don't believe it. Even for the butter, we need to request first, not available in the public area. What's going on Swissotel? I would not recommend to stay @this hotel anymore unless dramatically improvement s have been performed. Thank you.

Dear Setiawan K., Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to again express my sincere apology for not being able to deliver the service up to your expectations. Thank you for your understanding as I have explained via email earlier. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Keefe Guest Experience Manager Swissôtel Jakarta PIK Avenue

hotel location is strategy near to PIK Avenue Mall

Customer review rating 4.6/5

Mariska Y. Families - 12/01/2021 Confirmed reviews ALL

Overall is very good, hospitality good, Good Food

Dear Mariska Y., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good Stay

Customer review rating 4.6/5

Wahyu Couples - 12/01/2021 Confirmed reviews ALL

Great hotel, with a very nice ambiance

Dear Jefta A., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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