Swissotel Jakarta PIK Avenue 5 stars

Customer review rating 4.6/5 1,463 reviews

ALLSAFE approved hotel

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Swissotel Jakarta PIK Avenue
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+ 19 Services

Hotel extras

  • Labelled ALLSAFE

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with v iews of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Swissotel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571188

Fax: (+62)21/22571199

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.4km / 6.46 miles

  • By train

    BOJONG INDAH At 7.2km / 4.47 miles

GPS :-6.108287, 106.740398

Companies

  • ANGKASA PURA 12.3 km / 7.64 mi
  • BASF INDONESIA 7.6 km / 4.72 mi
  • GMF AEROASIA 14.9 km / 9.26 mi
  • MAYORA INDAH TBK 14.1 km / 8.76 mi
  • OPPO INDONESIA 8.7 km / 5.41 mi
  • TRISULA CBM ENERGI 19.1 km / 11.87 mi
  • WANATIARA PERSADA 0.94 km / 0.58 mi
  • XIAOMI INDONESIA 1.2 km / 0.75 mi
Companies

Your meetings and events

The hotel's inviting event spaces are designed to make your gatherings memorable. Our hospitable catering team takes care of up to 3,500 guests in our large ballroom, while our visionary meeting rooms help combine business with comfort.Whether for weddings, conferences, business meetings or soirées, our warm, reliable service and contemporary facilities ensure that Swissôtel Jakarta PIK Avenue forms one of Jakarta's most inspiring venues for your events.Swissôtel Jakarta PIK Avenue's Conference Centre provides guests with unparalleled convenience. It has 3 direct lifts to PIK Avenue Mall, private drop off, and is adjacent to The Chinese National restaurant.

Room descriptions and layouts

8 

meeting rooms

From 1 to 2,590 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Lectern

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With great views of Jakarta Bay, our inspired rooms and suites give you a fulfilling sense of place in Indonesia's busy capital. Relax in the refreshing comfort of one of these 412 sanctums with contemporary decor and a wide range of amenities.

Premier Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier Room with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage with 1 King Size Bed, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Direct dial telephone
  • Mini Bar

Swiss Advantage with Twin Beds, Bay View

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Select Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 39 m² / 420 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Signature Room with 1 King Size Bed, Bay View

  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Room with 1 King Size BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 54 m² / 581 sq ft
  • Views: Bay view, City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

THE CHINESE NATIONAL

Type of cuisine: International

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

PAPER DUCK

Type of cuisine: Thematic cuisine

Executed with elegant gourmet artistry, the exquisite Paper Duck captivates with the finest Cantonese BBQ delicacies including the must-try Peking Duck. Ideal for entertaining and Chinese dining are redefined. Paper Duck is part of The Chinese National.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IRON NEEDLE

Type of cuisine: Thematic cuisine

Be it the classic you mian, hand pulled la mian or fried hor fun, there's nothing like having a plate of warm noodles. At Iron Needle, enjoy a variety of noodles with an assortment of authentic HK style Dimsum. Iron Needle is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLACK POWDER RED

Type of cuisine: Thematic cuisine

Black Powder Red is a Szechuan-inspired restaurant promising a fiery and tasty dining, which offers the authentic seven flavours of Sichuan, spicy, aromatic, sweet, bitter, sour, peppery and salty. Black Powder Red is part of The Chinese National.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LETTERPRESS

Non contractual photo

Letterpress is a quintessential Tea-house during the day and an elegant bar by night. Enjoy timeless oriental snacks or a perfect cup of precisely decanted tea blends. Savour our signature Letterpress afternoon tea sessions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUMMERS

Non contractual photo

This urban tropical bar offers icy cold beverages and delicious cuisines. Bask in the relaxing poolside ambience sipping refreshing cocktails, bubblies or fresh juices, while enjoying the free-form pool at sundown and sky-soaring airplanes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWNMILK 24 HOURS DELI

Non contractual photo

Brownmilk 24 hours deli offer hearty breakfasts, gourmet sandwiches, massive salads, homemade bakery treats and a stellar good cuppa at Lobby level of Swissôtel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Swissotel Jakarta PIK Avenue

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,463 reviews

tripadvisor

TripAdvisor Rating 5.0/5

514 reviews

lack of amenities in the room and poor service when I check in at reception

TripAdvisor rating 3.0/5

rubbertree2021 08/04/2021 TripAdvisor review

Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby

Located, view from our room

Customer review rating 4.5/5

Eka L. Couples - 07/04/2021 Confirmed reviews ALL

Wonderfull experience to see the sea and mountain at the same time in the morning

Dear Eka L. F., Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. It is indeed beautiful scenery especially in the morning and I am glad that you enjoyed our surrounding area. I hope to see you again very soon! Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

New hotel with good location

Customer review rating 5.0/5

Widianto Families - 07/04/2021 Confirmed reviews ALL

I was stay there with family and have a great experience. The most convenience is the location at PIK which is food paradise, and connect to PIK Avenue Mal. Definitely will return for another staycation.

Dear Widianto S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed your staycation. Rest assure that your comments are shared with the team, especially to Gaby that found your lost item and to IT team to check the Wi-Fi connection at the pool area. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Amazing Stay

Customer review rating 4.5/5

A. S. Couples - 07/04/2021 Confirmed reviews ALL

As usual, I choose Swiss Signature Room. It’s always a comfortable and lovely room. Staff was helpful and check in process was quick. Location is very strategic with connecting access to mall and near to all best option to eat at PIK. Superb and amazing stay!

Dear Andanawari S., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your fifth visit with us. It is our commitment to implement health protocol in place during this New Normal, to ensure safety and comfort for you and other guest while staying with us. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and looking forward to see you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Best Room

Customer review rating 4.5/5

Jo Couples - 07/04/2021 Confirmed reviews ALL

Best room, swift staffs, excellence service

Dear Joce Timoty P., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured your review is shared with the team for their prompt and excellent service. We will do more training in to be better on delivering personalized service to our guest. We hope your next visit will be as pleasant as your previous one and see you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice, Clean, Cozy, Well-prepared, New and Kind Hotel in JKT

Customer review rating 5.0/5

Byung S. K. (. Solo - 06/04/2021 Confirmed reviews ALL

I stayed for my staycation at Swiss Executive Rooms on 3 April 2021 alone. This is my first time to stay Swissotel Jakarta PIK Avenue. Actually, Swissotel is my most favorite hotel as well as Sofitel in Accor Hotels. Everything is beyond my expectation. The room was nice, cozy and clean. The Executive Lounge is awesome with nice view of PIK area and bay. COCKTAILS dinner at the Executive Lounge was better than other hotels. I had my beakfast with breakfast buffet at The Chinese Nations Restaurant instead of the breakfast at the executive lounge because I wanted to try more kinds of foods. It was great and delicious. Also, I invited my friend fir Easter Buffet Lunch at The Chinese Nations Restaurant and the foods are very nice. Most of all, I really was satisfied with the hoteliers working at the Executive Lounge. Especially, Mrs. Carolina and Mr. Bisma were very kind and supported for me whenever & whatever I asked. Also, when I returned back to my home, I recognized that I had left my keyboard in the room. So, I called the Executive Lounge, and Mrs. Carolina & Mr. Bisma arranged very kindly to send the keyboard to my home by using a delivery service. I can say this new hotel, Swissotel Jakarta PIK Avenue is the best choice in Jakarta. I will recommend this hotel to my friends and my guests strongly.

Dear Byung Soo K., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your first stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your staycation. We are delighted to hear that you enjoyed the food by our talented kitchen team at Happy Hour at Executive Lounge, breakfast at Level 7 and Easter Brunch at The Chinese National. Rest assure that your comments also shared with the rest of the team, especially with Mr. Bhisma and Mrs. Carolina for their excellent service. They are delighted to hear your kind review and certainly looking forward to welcome you back. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Mr. K.. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well done

Customer review rating 4.5/5

Sonny D. Couples - 06/04/2021 Confirmed reviews ALL

The team was great and we had a nice new experience in Accor hotels group...

Dear Sonny D., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team, including The Chinese National as your recommended restaurant. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue
Customer review rating 5.0/5

Ade A. Families - 06/04/2021 Confirmed reviews ALL

Well room, and nice experience

Dear Ade a., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent Stay!

Customer review rating 5.0/5

Linda T. Families - 06/04/2021 Confirmed reviews ALL

We had such a great stay at Swissotel. Wonderful Chinese restaurant and fun programmes at the kids' club, especially the movie day, where they lay out beds in the ballroom complete with popcorn treats, our kids really enjoyed it!

Dear Linda T., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed your visit. Rest assure that your comments are shared with the team and The Chinese National. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services and innovate more kids and staycation activities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Nice room with huge windows

Customer review rating 4.5/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

My stay was very pleasing. I chose the Swiss Signature room which has a big window. We're talking an end to end window! The view was spectacular and we even booked that room for new years because we imagine it would be very nice. It's only April but we wouldnt want to miss out lol. The covid protocol is also good considering. I didnt have bfast at the hotel so idk how it is during bfast. As for the pool protocol, they applied strict guest numbers at the pool at one time. We had to book prior to go to the pool, and if it's not yet our time period (everyone has a 1 hour time at the pool) we cant go in. If i could say 1 critic is that the bathroom has no bathtub. Such a shame for a room that big and not to mention the rate was quite expensive. A bath tub would make it perfect. But all in all it was a great stay!

Dear Nabel I., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed the visit. It is part of our commitment to implement health protocol which we also already certified in CHSE and ALLSafe. This to ensure your safety and comfort while staying with us. To be informed, we also have three types of room available with wide window and bathtub. Please do not hesitate to contact us on your next visit so we can help you to choose the best suitable room. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Excellent

Customer review rating 4.5/5

Y. H. Business - 06/04/2021 Confirmed reviews ALL

Love all the staff services, they are all very warm and helpfull.

Dear Y. Yelly, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed our hospitality. Rest assure that your comments are shared with the team, especially to Mr. Very for his warm service dedication. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Under expectation for a premium accor hotel

TripAdvisor rating 3.0/5

remember_8081 06/04/2021 TripAdvisor review

long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations

Dear remember_8081, Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had a high occupancy during the weekend, therefore there were queuing for check-in, breakfast and usage of lift. However, this is not an excuse for us to let this happened, we apologize for your inconvenience. To be informed, room upgrade membership benefits is based on availability during check-in process. Wherever it is available we can accommodate you with an upgraded room on your next visit. As part of health protocol, usage of swimming pool and gym require reservation as we limit the number of guest per one hour period . We appreciate you sharing your concerns, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Disapointed

Customer review rating 1.5/5

Fandy Families - 05/04/2021 Confirmed reviews ALL

The waiting time for check in was disastrous (took us 45 mins to wait). I booked for a king size bed and they confirmed it when I checked in, however when we came to the room it was two twin beds which they merged into one. Lastly, the waiting time for using the elevator also terrible.

Dear Fandy R., Grüezi. My name is Chrestian Pesik, hotel Executive Assistant Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. I apologize for your inconvenience during your visit, the hotel was having high occupancy due to long holiday. Therefore, there were queue on proceeding into check-in process including on elevator usage. To be informed the check-in process is straight forward like you had experience, but they are guest require longer period of time during the check-in process. In regards to the bed in your room, be certain of it was not sudden changed in bed adjustment. It was already set that way and we call it zipper bed which in our system as King Bed Room. Guest are welcome to request to move to another room by informing our team if it is not meet guest requirement whenever it is available. It is not an excuse for us not performing on our standard operational thus rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chrestian Pesik Executive Assistant Manager Swissôtel Jakarta PIK Avenue

Very unprepared handling full occupancy in the long weekend occasion

Customer review rating 3.0/5

Giovan Families - 05/04/2021 Confirmed reviews ALL

Long queue everywhere (waiting more than 30’mins): Check in Elevator Swimming pool Breakfast Ordering mineral water 3 times and it never came

Dear Giovan J., Thank you for taking the time to tell us about your experience at the Swissotel Jakarta PIK Avenue. I am sorry that your experience did not meet your expectations as you had amazing stay with us before; please allow me to express my sincerest apologies. It is to my regret that you experienced a long waited queue for check-in process, lift, swimming pool and you did not receive your request. Rest assure, your experiences has been informed to our team and we are planning a better management system to prevent future occurrence especially in holiday season. I also have already firmly discussed your request experience with the Housekeeping team. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback for more trained staff is highly appreciate for our future improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Modern hotel with nice interior

Customer review rating 3.0/5

Wg Families - 05/04/2021 Confirmed reviews ALL

hotel and room interior is very modern and nice clean room only 3 elevator for 25 floors, waiting time too long especially on check in / check our time variant of the breakfast is not much similar like 4 stars hotel, number of people serving food also too few resulted in long queue

Dear Wira G., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the your time to review of our hotel in regards to your last visit with your family. However it is to my regret that you experienced a long waited queue for the lift and during breakfast. Rest assure, your experiences has been informed to our team and we are planning a better management system to prevent this to happen in the future. As much as we want you to enjoy a full spread breakfast, we are bounded and limited for our operations in order to comply with current government regulations. However, rest assured that once the condition is back to normal we will open our well-known breakfast buffet that our guests are so fond of. I hope to see you again very soon and I wish you great health. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.0/5

Ta Couples - 05/04/2021 Confirmed reviews ALL

Nyaman dan friendly

Dear Talitha R. yang terhormat, Terima kasih atas tanggapan yang Anda bagikan mengenai pengalaman Anda bersama Swissôtel Jakarta PIK Avenue. Kami sangat senang untuk mengetahui bahwa pelayanan kami memuaskan Anda. Namun juga kami menyesal karena tidak dapat memenuhi ekspektasi Anda di perihal exhaust fan kami. Exhaust fan kami bersifat otomatis bekerja disaat listrik tersambung dan daya yang digunakan cukup kecil untuk mencegah kebisingan berlebih di dalam kamar untuk kenyamanan tamu. Tim Teknisi kami akan mengecek ulang sistem listrik dan exhaust fan di dalam kamar Anda sebelumnya. Sekali lagi kami meminta maaf atas ketidaknyamanan Anda dan pastilah tanggapan ini kami bagikan kepada tim kami agar kunjungan Anda yang berikutnya menjadi lebih baik. Terima kasih banyak dan kami berharap untuk berjumpa kembali dengan Anda di Swissôtel Jakarta PIK Avenue dalam waktu dekat. Dengan hormat, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good hotel but lack of service

TripAdvisor rating 4.0/5

Msusanti73 05/04/2021 TripAdvisor review

I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.

Dear Msusanti73, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your constructive comments very much regarding your family staycation at Swissôtel Jakarta PIK Avenue. However, it is come to our regret that you experienced long waited check-in process, lift queuing and pool were closed during your stay. We are apologize for the inconvenience and I have discussed with the team on corrective measure to be put in place to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Well located

Customer review rating 4.0/5

Ht L. Families - 04/04/2021 Confirmed reviews ALL

Room a little bit dusty.

Dear Ho Thay L., My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you enjoyed your stay. However it is to my regret that the room cleanliness did not meet your expectation; please allow me to express my sincerest apologies. I have firmly informed our Housekeeping team about your experience since it is not up to our standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

well located, easy access to mall, easy to find local food near the hotel

Customer review rating 4.5/5

S. Families - 04/04/2021 Confirmed reviews ALL

my family really enjoyed stay at the hotel, easy access to mall and the hotel also have a free tour bike in the morning , the staff is very friendly and helpful from the frontdesk, concierge, security, even the cleaning staff, but my opinion its kind of crowded in the hotel , but overall its very enjoyable , thank you swisshotel

Dear S. Siska, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you and family enjoyed the visit. Rest assure that your comments are shared with the Front Office, Concierge, Security and Housekeeping team for their service dedication. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, especially your kind opinion about the crowd at the hotel during your visit. We ensure you that we will put this into our consideration and plan. We hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon! Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Good stay

Customer review rating 4.0/5

W. Families - 04/04/2021 Confirmed reviews ALL

Room is comfy and lobby staffs are friendly and helpful

Dear W. Willson, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for the great review of our hotel. We are glad that you and family enjoyed your stay. However it is to my regret that you experienced the inconvenience on witnessing one of the technician did not wear the mask; please allow me to express my sincerest apologies. We have investigated in regards to the technician, apparently they were technician from our hydrant vendor. But it is not an excuse for us to let this happened especially during this pandemic. Therefore, I have firmly informed our team to follow up this matter. Rest assure our hotel staff has been trained to follow the health protocol to ensure guest comfort and safety for everyone at the hotel. To be informed, we have limited connecting room available especially during the weekend and holiday. Our reservation team cannot assigned room allocation but will put preference note for Front Office team to deliver the request. Your comments are also shared with the team, especially to reception, Brownmilk 24 Hour Deli and Paper Duck for their outstanding service. I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to see you again very soon. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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