SLS Cancun

SLS Cancun

Customer review rating (ALL Rating) 4.6/5 178 reviews

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Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

Telephone +52 998 689 0757

Fax +52 529986890757

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 15 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  178 reviews

TripAdvisor Rating  4.5/5  162 reviews

SLS Cancun

TripAdvisor rating 5.0/5

jesusbR1823VI TripAdvisor review

Amazing hotel. Beautiful views, wonderful staff, delicious food, aesthetically pleasing all around. The breakfast food was incredible and the room service was amazing, the butler was incredible and very friendly. 10/10 would recommend for your trip for Cancun

Poor quality/price ratio

TripAdvisor rating 3.0/5

Pierre-Yves L Couples - TripAdvisor review

The hotel is located in an unfinished area. No other restaurant than the two hotel restaurants in the surrounding area, closest one is 10min taxi (and you often have to wait 10 min at least for one) Staff is good, but nothing exceptional especially for a 5 stars. Room price for the value is terribly bad, and this was low season... Only beach in the whole Cancun area with algaes, no blue turquoise water. Swimming pool is standard for the region.

Luxurious Property with Exceptional Service and Cleanliness

TripAdvisor rating 5.0/5

vikasvmohite_travel Couples - TripAdvisor review

One of the best hotels I've stayed at and they have exceptional service all along - from the Front Desk to the Restaurant (Leynia) staff to the Room service (and Cleaning) to the Pool staff - just simply amazing!! We had a Ocean Front view and couldn't have asked for a better room. The room is extremely spacious as compared to other luxury hotels (Ritz-Carlton, Waldorf Astoria, Sofitel, etc.) Their Spa is also very clean and hygienic and the staff is accomodating. The hotel has a WhatsApp Butler service and they are very responsive by just texting their number. You get almost all your requests resolved immediately. The hotel has double security so you feel very safe and Marina Puerto Cancun (Shopping mall) is just a 10-minute walk from the SLS property. For those wanting to take the ferry to Isla Mujeres, the Puerto Juarez ferry port is just a 10-minute taxi ride away. The restaurant food at Leynia is exceptional and they take extra care for preparing all their meals. Quality of ingredients is very fresh. The hotel staff can also help you with booking a car/van ride to Chichen Itza if you would want to visit, with pick-up and drop-off service as well as sightseeing couple of Cenotes. Overall, I have no words other than being completely amazed by the hospitality and SLS being part of Accor (ALL) brand is my favorite because of my preference on using Accor properties being a Platinum member for Accor. Hope people have a great experience like we did. One thing to note is that this SLS propoerty is a bit away from the touristy Zona Hoteleria, so if that's your vibe, you're better off booking a hotel in that area (Coco Bongo, etc.) But if you want a quite getaway and exceptional hospitality, then SLS would be the best option for Cancun.

Wonderful stay

TripAdvisor rating 4.0/5

fremein TripAdvisor review

Me and my friends stayed at the SLS hotel in October. It is a beautiful hotel with very friendly staff (I would like to point out Andy, Ana and Danel), and we loved the food at the restaurant. Definitely try the provencal eggs for breakfast!

Not a 5 star hotel

TripAdvisor rating 1.0/5

harryandtrishs Couples - TripAdvisor review

So disappointed in the hotel that we left 3 days early and went to the JW Marriott. The service is bad and the food is worse! It a little bit of a remote hotel and you’ll have to get taxis to restaurants ($20+ each time).

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Other web-users rate our hotel

  • 46 reviews 8.2/10 Location
  • 110 reviews 9.2/10 Room
  • 194 reviews 8.5/10 Service
  • 72 reviews 9.2/10 Vibe
  • 59 reviews 9.1/10 Amenities
  • 41 reviews 8.5/10 Comfort
  • 35 reviews 4.9/10 Value
  • 32 reviews 9.1/10 Pool

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