SLS Cancun 5 stars

Customer review rating 4.6/5 38 reviews

SLS Cancun
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+ 10 Services
Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00


Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Breakfast Paying
  • 1 Restaurant(s)
Business services
  • 1 Meeting room(s)

Hotel location

SLS Cancun

Boulevard Kukulcan km 1
Zona Turistica Puerto Cancun
Lote 1 02 Uc 1 Mz 27
77500 cancun

Tel: +9986890757

Fax: (+52)8870922

Check-in from 15h00

Check out up to 11h00

  • By plane

    CANCUN INTL AIRPORT At 21km / 13 miles

GPS :21.1677286, -86.8054527

Congress centre

  • CANCUN ICC 8.0 km / 4.0 mi

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 15 


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Our accommodation(s)

Our restaurants and bars

Lobby Bar

Sexy, sultry, and glamorous, Lobby Bar takes lounge life to all new heights of enjoyment. Innovative cocktails, and a tempting array of lite bites make Lobby Bar the perfect place to meet up with friends within a spectacular view of the Caribbean Sea.


Type of cuisine: Regional

Led by Chef Jose Icardi, LEYNIA is a new Argentinean Grill inspired by flavors from Japan, melding the rustic allure of open flame cooking with the iconic, modern setting of the SLS Cancun.

Our guest reviews for
SLS Cancun

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

38 reviews

Loved it!

Customer review rating 4.5/5

Ayesha B. Friends - 14/09/2021 Confirmed reviews ALL

The SLS property was a beautiful luxurious experience. The staff was very accommodating and professional and the grounds were beautiful. I wish that the pool stayed open later other than that absolutely no complaints and I will definitely be back!

Great stay

Customer review rating 5.0/5

Rhonda A. Couples - 13/09/2021 Confirmed reviews ALL

Beautiful, new hotel and staff was very helpful and knowledgeable.

Estancia agradable

Customer review rating 5.0/5

Angel Couples - 10/09/2021 Confirmed reviews ALL

todo excelente

Above Expectations

Customer review rating 5.0/5

Anonymous Friends - 07/09/2021 Confirmed reviews ALL

I was very impressed with the Feel/Vibe of the place. Great attention to details by the Designers. The staff was very well trained and Everyone was GREAT.

Excellent location and the property was very clean.

Customer review rating 5.0/5

Michael Couples - 05/09/2021 Confirmed reviews ALL

We stayed at the SLS Cancun for four nights to celebrate my wife’s birthday. It was a great overall experience and we will likely stay there again.

Amazing service and beautifully decorated.

Customer review rating 5.0/5

Michele E. Couples - 04/09/2021 Confirmed reviews ALL

We had a wonderful trip. It was made fantastic by the amazing service from everyone in the hotel and in particular from Israel. Thank you SLS

Great stay

Customer review rating 5.0/5

Beverly A. R. Business - 30/08/2021 Confirmed reviews ALL

Excellent service, staff and culinary offerings.

Fabulous stay in an amazing hotel with great service and breathtaking ocean views!

Customer review rating 5.0/5

Lamide S. Friends - 29/08/2021 Confirmed reviews ALL

This was a group trip with friends and honestly can’t put into words how fabulous of a time we had! From booking our stay with Andrea who was so helpful and accommodating with all the curve balls Covid 19 threw at us. When we arrived the staff were extremely warm and welcoming and stayed that way always! They helped us book reservations at restaurants and assisted us in finding activities! Honestly can’t wait to revisit because we had a blast. Our suite was so lovely and had breathtaking ocean views! All in all a 5* experience!


Customer review rating 3.0/5

Danielle Friends - 26/08/2021 Confirmed reviews ALL

From the moment I checked in, to the moment I left, my room smelled moldy or like mildew. After complaining several times, I was finally offered a free spa service. That was nice, but I was never offered a new room until my last night there. I didn't want to move at that point.

Very nice, clean and comfortable

Customer review rating 5.0/5

Nick Friends - 23/08/2021 Confirmed reviews ALL

Went for a short trip to Cancun with some friends. Hotel was very very nice. Staff was fantastic. Rooms were very nice. Dining options were limited, which is fine I like to get out and try new places to eat.

Far away from center

Customer review rating 3.0/5

Jeremy Families - 21/08/2021 Confirmed reviews ALL

Service was not so good ( specially at the breakfast ) Room look really nice and big we had the one bedroom suite, it was an issue with my AC and I didn’t get any air for 2 nights .

Beautiful Stay for My Solo Trip

Customer review rating 5.0/5

Jenifer Solo - 16/08/2021 Confirmed reviews ALL

I took a solo trip to Cancun (August 2021) and staying at the SLS Cancun made this the most relaxing vacation ever. This new and modern hotel is absolutely beautiful. From my suite to the lobby and the resort grounds that flow to a private beach, you can see how much detail and planning went into building this hotel. The staff was so friendly and accommodating - something I especially appreciated as a solo traveler. I booked a King Suite and was absolutely in LOVE with my room. It was gorgeous, spacious, clean, and modern. Not to mention the breathtaking views of the ocean from my the expansive balcony! I also took advantage of the hotel gym every day, and I must say that it is one of the best I've seen in a hotel. Loved it! I also booked a massage at the onsite Ciel Spa, and the experience was nothing short of heavenly. My reservation included a continental breakfast every morning which included juice, fruit, toast/croissant, and a choice of eggs. I thought it was a great value. I was also able to order anything else I wanted outside of that set menu (smoothies, pancakes, french toast, etc.). I also dined at the on-site restaurant for dinner one night and took advantage of the poolside/beachside service to order drinks and snacks. Everything was delicious! Lastly, other amenities I appreciated was the free COVID test to return back to the US (needs to be done within 72hrs of departure), and the hotel's airport transfer service. The front desk was also very helpful calling a taxi for me whenever I wanted to venture off into town. Overall, I had an excellent experience and will definitely be returning! 10/10 would recommend for solo travelers, couples, families, and friend groups.

Service sub par

Customer review rating 1.5/5

Anonymous Business - 10/08/2021 Confirmed reviews ALL

Located next to something making loud noises couldn't sleep well- service upon arrival was terrible, says they have a car that will go in a 3 mile radius and did not; asked for taxi took over 30 mins wasn't ready when requested- service in the restaurant was terrible for breakfastst

Truly Pleasant

Customer review rating 5.0/5

Anonymous Friends - 10/08/2021 Confirmed reviews ALL

Lovely, extremely friendly staff. Always ready to help

Great Hotel, Fantastic Customer Service

Customer review rating 4.5/5

Gcj Friends - 10/08/2021 Confirmed reviews ALL

Great hotel with very attentive and customer service oriented staff. The hotel and rooms are very clean, well designed and decorated.

Good but dispapponted

Customer review rating 3.0/5

Anonymous Couples - 08/08/2021 Confirmed reviews ALL

Hotel was good and service and staff But we are really disappointed about the room It’s not what we booked we had a view on the parking and entrance of the hotel not on the sea The safe didn’t work too So bad

Beautiful high end property. Awesome staff!!

Customer review rating 5.0/5

Khanh N. Couples - 08/08/2021 Confirmed reviews ALL

Great location within other high end living properties. Multiple entrance check points make it safe. Beautiful beach front view. Room is modern, new and spacious including a huge terrace with sittings and a hammock. The entire staff and services are the best of all. They are extremely cordial and accommodating from front desk to restaurant. Food at restaurant is a must try. It matches with 5-star quality. Everything on the menu is excellent. Highly recommend truffled eggs, shrimp cocktails, balsamic Brussel sprouts with toasted almonds, and rib eye steak. Even shrimp tacos or chocolate croissant are just heavenly delicious. Shout out to the entire staff. You have made our stay so much more pleasant and enjoyable.

Our most recent 20 reviews

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