Hotel Naru Seoul MGallery Ambassador 0 star

Customer review rating (ALL Rating) 4.4/5 66 reviews

8 Mapodaero, Mapogu, 04176 SEOUL, South Korea

Hotel extras

  • The unparalleled Han River and Seoul's signature skyline view

  • Panoramic infinity pool with stunning Han River view

  • Sustainably built and biophilic interior design for restorative tranquility

  • Diversifying five dining and drinking places with the view

  • Collaboration with local artists to bring a vision of contemporary Seoul

ALLSAFE approved hotel

Hotel location

Hotel Naru Seoul MGallery Ambassador

8 Mapodaero, Mapogu
04176 SEOUL
South Korea

GPS:37.53715, 126.94399

Telephone +82 2-6410-1000

Fax +82 2-6410-1001

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 273 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  66 reviews

TripAdvisor Rating  5.0/5  59 reviews

excellent staff and facilities

Customer review rating 4.5/5

John B. Business - Confirmed reviews ALL

From our taxi arriving to my taxi leaving a week later, staff couldn't have been more helpful. ONly reason this is not a 10 is that after 6pm there is no where to sit and have a drink while under 18s are present. With 2 bar areas on separate floors, this could be remedied

Was ok but also slightly disappointing

Customer review rating 3.0/5

Mandy Solo - Confirmed reviews ALL

The concierge staff were fantastic at their job and helpful, really appreciate all the assistance even though I only stayed for a day. They were the reason I give this review a pass. The trip was actually for my birthday on 12 Jan, but I didn’t write in to request for any special additions because I thought naturally Accor Hotels would be quite sensitive to such details. Before my trip, I had written in to ask for an upgrade which I didn’t mind paying for. Upon reaching the hotel, there was no mention of any benefits or special add-ons the hotel could provide despite me checking in on my actual birthday. This was quite disappointing as I have heard of others experiencing complimentary mini bar, cakes, wines or upgrades during their stay at Accor on their birthdays. Additionally, I moved to Mercure Hongdae on the 13th and was given a free room upgrade and complimentary mini bar even though it was not on my actual birthday. I felt abit taken aback that Hotel Naru being almost two times the price a night compared to Mercure was lacking in this aspect. I also asked for ice to be delivered on the night of my stay and realised there was a need to pay a charge of 3,000 KRW for service fee. I find it quite strange as I never had to pay for such services in Singapore’s Accor hotels. When I was in Pullman Paris we did not even need to pay the service staff who had to come up right to our room’s doorstep and open a bottle of wine for us. Therefore, the stay was quite disappointing and although I paid for the upgrade, it was not on such a high level and forward facing as I had expected. Sincerely hope you guys can review and help other customers have a more enjoyable and personalised experience. Thanks!

Dear Mandy, Warm greetings from Hotel Naru Seoul – MGallery. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. However, we are sorry that we did not meet your expectations during your stay with us, even if you stayed in our hotel on your birthday. Please allow me to express my sincerest apologies. As the first MGallery in South Korea, we try to make sure our brand concept, "memorable moments," is well reflected in our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Once again, we sincerely apologize for any inconvenience and disappointment caused. Thank you for sharing your experience with us, and we would like to have the opportunity to better serve you in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery

perfect for everything

Customer review rating 5.0/5

Jonghwee P. Friends - Confirmed reviews ALL

Infinity pool is domestically incomparable. Breakfast was awesome and way better than other 5stars global chain hotels in Seoul. every staff was kind

Dear JONGHWEE P., Warm greetings from Hotel Naru Seoul – MGallery. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. As the first MGallery in South Korea, we try to make sure our brand concept- Memorable Moment- is reflected well in our hotel. It is our pleasure that you enjoyed our hotel’s facilities, especially the Infinitiy pool which is our signature spot, and also liked our breakfast at restaurant Voisin having a nice view of the Han river. Moreover, thank you for the kind word to our staff. Your feedback has been shared with the entire team and will serve as a great motivation for us. Once again, thank you for staying with us and sharing your experience about our hotel. We look forward to welcoming you back soon. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery

Beautiful View

Customer review rating 5.0/5

Stephane W. Business - Confirmed reviews ALL

Modern Hotel, high level of comfort and services

Dear STEPHANE W., Warm greetings from Hotel Naru Seoul – MGallery. First of all, we really appreciate you choosing our hotel for your recent stay in Seoul, and we thank you for your good comments about our hotel and staff. Your sincere gratitude was shared with the entire team and encouraged all of our employees. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Simon Kim / General Manager Hotel Naru Seoul – MGallery

Highly recommended!

TripAdvisor rating 5.0/5

Mobile42613000785 Business - TripAdvisor review

Clean, wonderful rooms and a fantastic breakfast. I’m a member of the Michel Bolton band and Elin D. From the hotel staff was very helpful in arranging a place for me to practice my saxophone! Highly recommended!! There are wonderful views from the hotel bar as well as the pool. Very nice fitness center also!Jason DeLaire

Dear. JPD, Warm greetings from Hotel Naru Seoul – MGallery. Thank you very much for choosing Hotel Naru Seoul – MGallery, and we appreciate you for taking the time to share your positive review on TripAdvisor. We are happy to know that you are satisfied with your stay and enjoy our service with your team members. I will share your comment to our team members, especially Elin at Concierge, to get motivated and we will keep our service standard to provide outstanding service and exceeding guests’ expectations continually. Once again, thank you for choosing Hotel Naru Seoul – MGallery, and if you need any further assistant, please let us know. Thank you. Best regards, Simon Kim / General Manager Hotel Naru Seoul - MGallery

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Other web-users rate our hotel

  • 12 reviews 8.3/10 Location
  • 28 reviews 9.4/10 Room
  • 21 reviews 8.4/10 Service
  • 12 reviews 8.4/10 Vibe
  • 8 reviews 8/10 Breakfast
  • 7 reviews 10/10 Cleanliness
  • 7 reviews 10/10 Food
  • 7 reviews 7.1/10 Amenities

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