Mercure Samarinda

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Mercure Samarinda

Customer review rating (ALL Rating) 4.4/5 1,117 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda and modern Audio Visual equipment.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

Telephone +62 541 526000

Fax +62 541 526001

Contact email

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS:-0.503027, 117.151889

Companies

  • BANKALTIMTARA 1.3 km / 0.81 mi
  • BCA KCU 1 km / 0.62 mi
  • BKPPD 2 km / 1.24 mi
  • BNI 1.2 km / 0.75 mi
  • KALTIM GOV OFFICE 1.7 km / 1.06 mi
  • MAYBANK 1 km / 0.62 mi
  • MIGAS MANDIRI PRTM 5.5 km / 3.42 mi
  • PELINDO 4 0.2 km / 0.12 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Ivory Restaurant

The All Day Dining restaurant serves a breakfast buffet, with a la carte options for lunch and dinner. It overlooks the hotel pool and has airconditioned indoor and al fresco outdoor dining areas.

Your meetings and events

The contemporary meeting rooms are suitable for events that require modern Audio Visual equipment. Perfect for hosting up to 150 guests.

Room descriptions and layouts

11 

meeting rooms

From 1 to 3,250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Samarinda

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,117 reviews

TripAdvisor Rating  5.0/5  294 reviews

Certificate of excellence 2022

Check in issue

Customer review rating 3.0/5

Bayu M. Families - Confirmed reviews ALL

I came to the hotel at 14.30 to check in (2 rooms) and they said it wasn't ready, then I was asked to wait for more than an hour and finally I was able to check in even though it was only one room, while the other room followed about half an hour later

Decent staycation

Customer review rating 4.0/5

Reza Solo - Confirmed reviews ALL

It was crowded when i want to check in. Took about 6 minutes for me to stand in the line. Until one of the staff came and help my check in ( thanks to miss Lita ). I guess the wifi was so poor at that time so i prefer using my internet data instead. The air conditioning was not too cold. Food was awesome. Check out took a little bit long too. Until again one of the staff came to me and help me ( sorry i forgot the name ).

Very nice short trip

TripAdvisor rating 5.0/5

ingec716 TripAdvisor review

The hotel was free from cigarette smoke. No signed at all from the lobby, restaurant and the room. I love it. The room was comfy enough, king size bed with large bath room. We've got view to the 2 large bridges and 2 mosques incl the islamic centre from a far. Free flow of water, they put water dispenser in front of our room with 1 large mineral bottle every day (1.5l). Breakfast with lots of choice, main buffet, desserts, breads, croissant, waffle & cone ice cream, lots of stall. Better than most hotel in Samarinda. Pool quite big. The staff are very pleasant and they always try to make your stay comfortable. Too bad as accor members they offer no upgrade to suite room (only to deluxe one). As for the cleanliness, I hope they could find a way to clean some stains in the living room carpet. On overall, this hotel is recommended one.

Well located

Customer review rating 4.5/5

Achmad Z. A. Couples - Confirmed reviews ALL

Good service

Good services from arrival to departure

Customer review rating 4.5/5

Ramona M. M. Friends - Confirmed reviews ALL

Friendly receptionist Clean room Breakfast tasty specially the Indonesian food Ibis Samarinda provide the breakfast similar beyond their stars . Appreciate the GM effort to make this hotel above their stars . Good job

Dear Mrs. Ramona M M., Warmest regards from Mercure Samarinda, It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda. Thank you again for sharing your experience, meanwhile please stay safe! Kind regards, Budi Wahjono General manager

Good stay

Customer review rating 4.0/5

Diana N. W. Families - Confirmed reviews ALL

Rooms are clean, foods are great, customer service is well trained, we had an enjoyable stay, will definitely return

Dear Mrs. Diana Novita W., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us, it has been a pleasured to receive feedback. We really are appreciate for the rating given to us. On the other hand, we heard with concern in regards with our wi-fi connection that was below your expectation. Please rest assure that this concern has been extended to respective department for a prompt action. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Best regards, Budi Wahjono General Manager

good location

Customer review rating 4.5/5

Al Business - Confirmed reviews ALL

overall was okay but did not get the room upgrade for Platinum member

Dear Mr. Albert Gunawan S., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are appreciate for the rating given to us. We are happy to inform you that our upgrade benefit will be based on availability upon arrival and suite night upgrade is not applicable for Mercure. Meanwhile, our team's focus is to strive maintain the best side for our quality of services and facilities for all guests. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

good stay

Customer review rating 4.5/5

Aris Business - Confirmed reviews ALL

clean and comfortable

Dear Mr. Aris M., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Nice

Customer review rating 3.5/5

Rizal Families - Confirmed reviews ALL

Maybe next time we could have free room upgrade using ALL Platinum benefits, thanks

Dear Mr. Rizal H., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are appreciate for the rating given to us. We are happy to inform you that our upgrade benefit will be based on availability upon arrival and suite night upgrade is not applicable for Mercure. Meanwhile, our team's focus is to strive maintain the best side for our quality of services and facilities for all guests. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Well Located

Customer review rating 3.5/5

Shinta Business - Confirmed reviews ALL

Hotel is well located. The centrum mall attached to hotel makes it convenient to find food and drinks. Overall stay at the hotel was okay, the linen was quite clean, but lots of unpleasant stains on curtains, sofa and carpets. The bathroom could have been cleaner and better maintained as there were stains on the walls and on the floors of the shower cubicle, the wooden cabinets weren't so clean and there was odour coming out of the bathroom. Aircon was cold but during my previous stay aircon was hot. FO staff were okay, they were polite but not exceptiionally friendly. All in all, I will definitely return to the hotel for my next trips, keeping my finger crossed, hoping the rooms stay well maintained. Thank you.

Dear Mrs. Shinta W., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. Please rest assure that your concern related with our cleanliness has been shared to respective department for corrective action. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Great experience

Customer review rating 5.0/5

Bima Couples - Confirmed reviews ALL

All the staff are happy to assist at anytime and the room are clean and tidy the resto very good and have a wide range of breakfast selection

Dear Mr. Bima R., Greetings from Mercure Samarinda, Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Nice room & good price. Not really comfortable for toilet not equipped toilet shower spray.

Dear Ms. Sophiaty D., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. it is so unfortunate that your concern in regards with our room facilities was below your expectation. We do hope to have an opportunity in welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Customer review rating 2.0/5

Sanjeev B. Business - Confirmed reviews ALL

I always request for a Non Smoking room, but yet again am given a smoking room, which was stinking of smoke. Had the most disturbed sleep, sore throat in the morning and all my clothes rethching of cigarette smoke

Dear Mr. Sanjeev B., Greetings from Mercure Samarinda, Thank you for taking the time to tell us about your experience at the Mercure Samarinda. It is unfortunate that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and our appreciation for being our repeater customer Sincerely, Budi Wahjono General Manager.

Modern and clean

Customer review rating 4.0/5

Primasiska P. Families - Confirmed reviews ALL

My second stayed here. First stayed was 7 from10, bc check in process was taking thousand stars to wait. I came around 2pm, and i got my room at 4pm. So on my second stayed, i mention and request from my agency to ask ontime checkin and 1 extrabed. Checkin process was ontime, i only waited for 30mins. But when i came to my room, it still have no extrabed. So whats the point you have request box in traveloka or agencies? Clean room and bathroom. Food? Breakfast was great, lot of choices, good taste, and different menu everyday. Bravo Resto on 5th floor was great. Good taste and portion. But i noticed 1 staff that not really welcomed us. Idk maybe we looks like someone who just wanna sit on your resto without ordering or what But another staff was really friendly.

great staff, good linen and superb location

Customer review rating 5.0/5

Rusfian K. Business - Confirmed reviews ALL

it was a pleasure to stay at my second home, consider it my second home because almost every week i'm staying in this lovely place.. the staff we're friendly ( FO & FNB ) , great linen, amazing breakfast, spectacular view to mahakam river and applying strict covid 19 rules and regulation ..but i have missed from Mercure or Accor Group is they revoke the suite upgrade for platinum member , that's the most breath taking service from Accor Group..

Customer review rating 4.0/5

Aryani R. Business - Confirmed reviews ALL

The Hotel New, clean and quiet, enjoy staying there

Brand new hotel and good service.

TripAdvisor rating 5.0/5

AriefbudimanPhD Business - TripAdvisor review

This hotel is one year old and it is quite new and still fresh. I love the breakfast menu that they offered, soo many options all you can eat till drop hahaha. The room is equipped with large smart tv and modern appliances. During my stay, I met with the Marketing Manager, Mr Safii. He is a nice person and gave me a warm welcome. This hotel delivers best service to its customers. Definitely, I will stay with Mercure Samarinda for my next visit in Samarinda. Keep the good job.

Dear Mr. Arief Budiman PHD, Greetings from Mercure Samarinda. Thank you for choosing us as your accommodation when travelling to Samarinda. We really are happy reading your kind feedback towards your stay. Furthermore, your compliment to Mr. Safii and your kind words about our hotel through this TripAdvisor review for other travelers is highly appreciated. Your feedback has been shared to our team as encouragement to strive maintain our quality of services as well. We appreciate for your time and look forward for your return in the near future. Meantime, please stay safe. Kind Regards, Budi Wahjono. General Manager.

My Second Home

TripAdvisor rating 5.0/5

rusfiankarim737 Business - TripAdvisor review

this hotel with it's staff is like a family to me.. start from october 2020 until october 2021 Mercure Samarinda is my second home.. The room , the view. the price and most of all the service is way more higher than it's current rating..it's a solid 5 ⭐️ service and value.. my big respect to all the fromt office team ; Ms Lauren Jessica, Ms Inka, Mrs Bella, Ms Putri, Ms Karina Gerungan,Ms Dewi, Mr Axel, Mr Gerarrd and Mr Gede.. they are my family in samarinda..if you ever visit Mercure Samarinda, those names above is my reccomendation staff.. find them and you'll know about my testimony..

Dear Mr. Rusfian Karim, Greetings from Mercure Samarinda Allow me to thank you for the time you have spent on posting your valuable experience through this excellent review. I read with a joy knowing that you had a priceless moments with us and our team member - Front Office team that able to enhance your stay experience greatly. Your kind words has been shared to our entire team as encouragement to strive maintain our quality. It has been a pleasure having you around as our repeater guest and being your second home. Meanwhile, please stay safe! Best Regards, Budi Wahjono. General Manager

Bad service

TripAdvisor rating 1.0/5

Noviarestp Business - TripAdvisor review

They always forgot return back your id, and they refuse if we want our id sent back, Carefull this no free parking, the reception was not good in hospitality. Very very bad service around accor hotel, and no promotion on going for accor hotel in this hotel

Dear Mrs. Novia Restu Purnama Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Budi Wahjono General Manager

Great Time At Mercure Samarinda

TripAdvisor rating 5.0/5

688aulia TripAdvisor review

We had a great time staying at mercure samarinda. New, Fresh and Clean Hotel. Their room quite big, location is strategic, near city center. They also have a good protocol for covid19. Sure we'll come back!

Dear Ibu Aulia, On behalf of my entire team, we would like to thank you for your review on TripAdvisor. It was a pleasure to have you stay with us At Mercure Samarinda. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Ibu Aulia, Mercure Samarinda is taking standards for hygiene and cleanliness very seriously, we will do anything to provide a very safe and health stay for all of our guests. We look forward for your next visit and another great comment for Mercure Samarinda in very near future. Kind regards, Budi Wahjono General manager

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