Ibis Samarinda Hotel 3 stars

Customer review rating (ALL Rating) 4.5/5 1,243 reviews

ALLSAFE approved hotel

Information message

Ibis Samarinda
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+ 18 Services

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • Soak in the spontaneous and stylish vibes at the hotel with the instagramable photo corner.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • The hotel offers direct access to City Centrum mall and movie theatre.

Hotel location

Ibis Samarinda

Jalan Mulawarman No 171
Pelabuhan
Kecamatan Samarinda Kota
75112 samarinda
indonesia

Fax: (+62)541/526001

Check-in from 14h00

Check out up to 12h00

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS:-0.503027, 117.151889

Companies

  • BCA KCU 1.0 km / 0.62 mi
  • BKPPD 2.5 km / 1.55 mi
  • BNI 1.2 km / 0.75 mi
  • KALTIM GOV OFFICE 1.7 km / 1.06 mi
  • MAYBANK 1.0 km / 0.62 mi
  • MIGAS MANDIRI PRTM 5.5 km / 3.42 mi
  • PELINDO 4 0.2 km / 0.12 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Blues Restaurant

The restaurant on level 5 boasts a chic and modern design with views of the pool. It featuring a daily breakfast buffet, with a la carte options for lunch and dinner.

Your meetings and events

The hotel has a 6 meeting rooms with different capacity.Every meeting rooms, has equipped modern visual.

Room descriptions and layouts

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Office

  • Podium

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel features modern amenities and high speed WiFi access, ensuring a pleasant stay for our guests.

Our guest reviews for
Ibis Samarinda

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,243 reviews

TripAdvisor Rating 5.0/5

149 reviews

noisy

Customer review rating 3.0/5

I. G. Business - 22/11/2021 Confirmed reviews ALL

At 16 Floor, there is engine noisy every time.

Dear Mr. G. I., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. Please rest assure that your concern related with noisy in your room has been noted by our team for our future preparation for your preference record. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

bad wifi facility

Customer review rating 3.0/5

Holla !. Business - 11/11/2021 Confirmed reviews ALL

the internet did not work properly

Dear Mr. Ivan Syamsu A., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. on the other hand, we heard with concern in regards with our wi-fi connection and our team's services were below your expectation and please rest assure that this concern has been extended to respective department for a prompt action. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good Stay

Customer review rating 4.0/5

Wahyu K. Families - 09/11/2021 Confirmed reviews ALL

Stayed at this hotel by chance as another hotel was fully booked. But it was luck in the end. We stayed for a pleasant weekend. In addition, having a large selection of breakfast menus is also one of the good parts of our visit at Ibis Samarinda. Keep up the good work and keep doing fully safety implementation within all fronts. For sure, we will be back to this hotel.

Dear Mr/Mrs. Wahyu K., Warmest regards from ibis Samarinda. It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good stay

Customer review rating 4.0/5

Farandi F. P. Families - 07/11/2021 Confirmed reviews ALL

One point to be improve is wifi, at night with there was problem in connection

Dear Mr. Farandi Febrianto P., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. on the other hand, we heard with concern in regards with our wi-fi connection were below your expectation and please rest assure that this concern has been share to department for a prompt action. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

good stay

Customer review rating 4.0/5

Herlando Business - 04/11/2021 Confirmed reviews ALL

comfortable for family

Dear Mr. Herlando S., Greetings from Ibis Samarinda. Our appreciation that you have spent your time to share such a great feedback following your stay with us. It is our pleasure knowing that you have experienced our excellent services and facilities throughout the stay. We hope that we could serve you every time you have chance to visit Samarinda as your accommodation services. Meanwhile, please stay safe. Kind Regards, Budi Wahjono General Manager

Room was small

Customer review rating 3.5/5

Anonymous Business - 01/11/2021 Confirmed reviews ALL

Quite good to stay with you

Dear Mr. Dionisius D., Greetings from Ibis Samarinda. Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. on the other hand, we heard with concern in regards with our wi-fi connection were below your expectation and please rest assure that this concern has been share to respective department for a prompt action. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good as always

Customer review rating 4.5/5

Reza Solo - 25/10/2021 Confirmed reviews ALL

It was good staycation. I request the bed closer since i got twin bed. My only complaint is the AC is not quite cold even in the night. I was stay in room number 1624. Thank you Ibis Samarinda.

Dear Mr. Rezha Sophan A., Greetings from ibis Samarinda, It has been a pleasured having your feedback following your recent stay with us. Please rest assure that your concern related with our air conditioner has been shared to respective department for corrective action. Our team's focus is to strive maintain the best side for our quality of services and facilities. We thank you for your special compliment to our team member that contribute to your satisfaction. Once again, thank you for choosing us when travelling to Samarinda. We look forward to welcoming you again real soon. Meanwhile, please stay safe. Regards, Budi Wahjono General Manager

comfort, clean and good stay

Customer review rating 4.5/5

Xaverius B. Business - 17/10/2021 Confirmed reviews ALL

overall very good in giving services, suggest more various menu for breakfast especially local traditional food.

Dear Mr. Xaverius B., Thank you for sharing your valuable feedback at your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good stay and good breakfast

Customer review rating 4.5/5

Fhoman R. Families - 09/10/2021 Confirmed reviews ALL

comfortable and clean

Dear Mr. r. S., Warmest regards from ibis Samarinda! It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good stay

Customer review rating 3.5/5

Yanti Business - 30/09/2021 Confirmed reviews ALL

Good

Good stay

Customer review rating 4.0/5

Nur P. Families - 29/09/2021 Confirmed reviews ALL

im very enjoyed with this experience. although im not booked correctly in traveloka so just me who can join the breakfast. but over all this place is so good and comfy, i just want to regret it about the wifi. the wifi is soo bad, maybe next time the operator can deal with it.

Dear Mrs. Andi Nur P., Greetings from Ibis Samarinda. Our appreciation that you have spent your time to share such a great feedback following your stay with us. It is our pleasure knowing that you have experienced our excellent services and facilities throughout the stay. We hope that we could serve you every time you have chance to visit Samarinda as your accommodation services. Meanwhile, please stay safe. Kind Regards, Budi Wahjono General Manager

Totally Bad experience

TripAdvisor rating 1.0/5

Noviares6 Business - 13/09/2021 TripAdvisor review

I dunno why i always get bad experience here, no free parking, reception not polite and always long que when check in and check out, also wifi is so slow like snail, always buy extra data when u stay here

Dear Mrs. Novia Restu Purnama Thank you for your review regarding your recent stay at Ibis Samarinda. It is most unfortunate to hear that your time with us was less than satisfactory due to our services and facility issues. We do apologies that your stay was not met your expectation. Please accept our sincere apologies for the inconvenience caused. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future, so we can prove we are capable of being a much better host. Kind Regars, Budi Wahjono General Manager

Cleanliness

TripAdvisor rating 4.0/5

Martyjasmine 10/11/2020 TripAdvisor review

The service and the location are good but the cleanliness not really good because when i was check in about 10 pm, i found an empty bottle on the table and tissue under the table, and an used soap in wastafel

Dear Ibu Marty Jasmine, Thank you so much for your review on Tripadvisor. We regret that you experienced things that did not meet your expectations, let us express our sincere apologies. Ibu Marty your constructive feedback has been put us on attention, unfortunately we unable to find your history in our system. We greatly appreciate if you could provide us your detail experience during your stay with us through gm@mercure-samarinda.com to ensure that we take appropriate action. Ibu Marty, at ibis Samarinda we certainly take all feedback personally and with great attention as we strive to provide the highest possible service and guest experience. We do hope to welcome you back to ibis Samarinda and wish you safe future travels. Best regards, Budi Wahjono General manager

Happy FAMILY

TripAdvisor rating 5.0/5

Faroya 17/10/2020 TripAdvisor review

Access to the hotel is easy ... The lobby is very comfortable ... The service is very good & friendly. For the room it is also really cool .. makes me feel at home in the room hee ... the food is also delicious, the service & service is very good and friendly to children ... The swimming pool is very clean and really likes the atmosphere around the swimming pool. The point is this hotel is really recommended to unwind & invite the family to vacation. Thanks Ibis hotel

Dear Ibu Faroya, Warmest regards from ibis Samarinda! Thank you for the great review and for all the care you have put into it. We really love it and we are very thankful for all the motivation words you have put into it that just help us to keep smiling and delivering great hospitality. Glad to learn that your experience with us exceptional and your kids really enjoy our facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ibu Fariya, once again thank you for choosing ibis Samarinda for your holiday destination, we look forward to welcome you back to our home soon. Best regards, Budi Wahjono General manager

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