Hôtel Fairmont Heritage Place Mayakoba

Hôtel Fairmont Heritage Place Mayakoba

Note Avis clients (Note ALL) 4.5/5 80 avis

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Localisation de l'hôtel

Hôtel Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexique

  • Par avion

    CANCUN INTL AIRPORT À 42km / 26,1 miles - Navette payante

GPS:20.687637, -87.027426

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar

Nos hébergements

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  80 avis

Note TripAdvisor  5.0/5  22 avis

Perfecto!

Note Avis clients 5.0/5

Anonyme En famille - Avis confirmés ALL

Un voyage en famille au Héritage Fairmount Mayakoba en juillet 2022 … tout simplement parfait! Rien à ajouter à part le fait que nous rêvons déjà d’y retourner! Merci sincèrement! Famille Poulin

Dear Ms. Poulin, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is a great to see how "Rodrigo Sosa and Chef Sandra" made your stay memorable. Please kindly share your positive experience at TripAdvisor under Fairmont Heritage Place Mayakoba. Please also share their names and they will be recognized by the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the this one. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Beautiful

Note TripAdvisor 5.0/5

Jeannette Lopez M Avis TripAdvisor

We had a wonderful experience staying at Fairmont Heritage Place Mayakoba. Everyone was beyond attentive! The accommodation was perfect for our family. Wonderful experience and extremely comfortable and safe stay. Will definitely return!

Thank you for sharing your experience, Ms. Lopez. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Heritage Place Mayakoba in the near future.

Review based on treatment of staff

Note TripAdvisor 2.0/5

flaura En famille - Avis TripAdvisor

We stayed 4 days in a 4 bedroom residence we rented through Airbnb. We were supposed to bypass the front desk altogether and communicate exclusively through our Airbnb host company. Due to a communication error (spotty WIFI), we made the mistake of thinking that a 5 star property would have the manners and decency of treating us like their guests, regardless of who we rented from. Instead, our family who had just spent 3 glorious nights at the ANDAZ next door, naturally expected the same top night service, were treated like trash by the most rude front desk staff ever. The moment they found out we were there through Airbnb, they told us they could not provide a single service for us. The only finger they lifted was to literally point us in the direction of our room. They went as far as telling us that the owner of the home was late on his payments and they were happy that he was at least getting clients to pay for his dues. HOW UNPROFESSIONAL IS THAT? Luckily, our driver from the ANDAZ was professional enough to stay with us through this process and helped carry our many bags and souvenirs that we had loosely packed, because we were just hopping over a few properties. Our Airbnb host was very apologetic but it didn’t make up for the way we were treated the entire time we were there. Unlike any Mexican hospitality we have ever encountered, we ignored and never greeted while passing though the lobby when walking to Fairmont for any services. I slipped and hurt my foot on their lobby steps on our last day. Only the valet guy came to see why I was screaming bloody murder. We completely understand that what we rented was separate from the Heritage itself. But why so rude? Why go out of their way to make us feel so unwelcome? The only saving grace was that the home we rented was beautiful. It and our time at the Fairmont hotel having lovely meals and pool time made up for the disgusting Heritage staff. .

Amazing experience

Note TripAdvisor 5.0/5

774verenam Avis TripAdvisor

It was a wonderful experience and stay. Everything was excellent. Great food and service, excellent amenities and customer care. We are looking forward to returning with friends and family. Staff was friendly and helpful, especially Ricardo Jimenez and Maria Sarmiento.

Thank you for sharing your experience. We are delighted to read that you had an excellent stay and enjoyed your visit at our property. Our team members appreciate your recognition. We look forward to have you back soon. Sincerely,

AMAZING

Note TripAdvisor 5.0/5

Inspire03170374772 En famille - Avis TripAdvisor

This vacation was wonderful! We had a wonderful butler named Gilman. The service was incredible. Gilman was always on time! He always put in his best effort and put a smile on our faces. Here’s the best of the best! We also had some amazing other drivers. Their names were Eric, Salvador, and Roberto. This whole vacation would it be possible without the help and organization of Monica. She planned all of our restaurant. Without her we would be lost. The housekeeping department was so kind! Eric was also hilarious and patient. We would be playing music and he was just Vibing! The service truly made this a top-notch hotel! 100% recommend this!

Thank you for the great review of our property. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 9 avis 5.4/10 Site
  • 22 avis 8.7/10 Chambre
  • 42 avis 8.7/10 Service
  • 27 avis 7.7/10 Installations
  • 8 avis 8.9/10 Piscine
  • 5 avis 10/10 Confort
  • 5 avis 2.2/10 Propreté

Dispensé par Trustyou