Hôtel Fairmont Heritage Place Mayakoba

Un voyage en famille au Héritage Fairmount Mayakoba en juillet 2022 … tout simplement parfait! Rien à ajouter à part le fait que nous rêvons déjà d’y retourner! Merci sincèrement! Famille Poulin

We had a wonderful experience staying at Fairmont Heritage Place Mayakoba. Everyone was beyond attentive! The accommodation was perfect for our family. Wonderful experience and extremely comfortable and safe stay. Will definitely return!

We stayed 4 days in a 4 bedroom residence we rented through Airbnb. We were supposed to bypass the front desk altogether and communicate exclusively through our Airbnb host company. Due to a communication error (spotty WIFI), we made the mistake of thinking that a 5 star property would have the manners and decency of treating us like their guests, regardless of who we rented from. Instead, our family who had just spent 3 glorious nights at the ANDAZ next door, naturally expected the same top night service, were treated like trash by the most rude front desk staff ever. The moment they found out we were there through Airbnb, they told us they could not provide a single service for us. The only finger they lifted was to literally point us in the direction of our room. They went as far as telling us that the owner of the home was late on his payments and they were happy that he was at least getting clients to pay for his dues. HOW UNPROFESSIONAL IS THAT? Luckily, our driver from the ANDAZ was professional enough to stay with us through this process and helped carry our many bags and souvenirs that we had loosely packed, because we were just hopping over a few properties. Our Airbnb host was very apologetic but it didn’t make up for the way we were treated the entire time we were there. Unlike any Mexican hospitality we have ever encountered, we ignored and never greeted while passing though the lobby when walking to Fairmont for any services. I slipped and hurt my foot on their lobby steps on our last day. Only the valet guy came to see why I was screaming bloody murder. We completely understand that what we rented was separate from the Heritage itself. But why so rude? Why go out of their way to make us feel so unwelcome? The only saving grace was that the home we rented was beautiful. It and our time at the Fairmont hotel having lovely meals and pool time made up for the disgusting Heritage staff. .

It was a wonderful experience and stay. Everything was excellent. Great food and service, excellent amenities and customer care. We are looking forward to returning with friends and family. Staff was friendly and helpful, especially Ricardo Jimenez and Maria Sarmiento.

This vacation was wonderful! We had a wonderful butler named Gilman. The service was incredible. Gilman was always on time! He always put in his best effort and put a smile on our faces. Here’s the best of the best! We also had some amazing other drivers. Their names were Eric, Salvador, and Roberto. This whole vacation would it be possible without the help and organization of Monica. She planned all of our restaurant. Without her we would be lost. The housekeeping department was so kind! Eric was also hilarious and patient. We would be playing music and he was just Vibing! The service truly made this a top-notch hotel! 100% recommend this!