Rixos The Palm Luxury Suite Collection

Rixos The Palm Luxury Suite Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 692 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

ALLSAFE approved hotel

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40, Palm Jumeirah
2 DUBAI
United Arab Emirates

Telephone +971 4 457 5555

Fax +971 423 1 05295
  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS:25.12174, 55.153751

Congress centre

  • CONVENTION CENTER 34 km / 21 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 170 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  692 reviews

TripAdvisor Rating  5.0/5  8,039 reviews

Wonderful times at Rixos, loved the location, staff and everything about the hotel

Customer review rating 5.0/5

Angela P. Families - Confirmed reviews ALL

This was our 4th stay at this hotel and things just keep getting better, the staff and customer service are wonderful and the day and night activities are excellent.

Dear Angela P., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Did not live up to expectations. Surprised by the lax dress code in the restaurants especially in the evenings when even sports shorts were worn by males. Not the standards I have come to expect in Dubai 5star hotels. Despite attempting to prebook restaurants before our stay found they were full on arrival. guest Relations did find us a booking in all three once I produced my previous email to the hotel. Many guest we met complained about the same situation.

Dear Irene B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are truly sorry to hear that you faced the issue with booking Ala Carte restaurants during your stay. Unfortunately, the capacity of our Ala Carte restaurants is very limited due to Covid-19 restrictions which come from the government and when it's high season or it's high occupancy in the hotel, we are trying to be fair with all of the guests. We will also put to the note all your mentioned comments regarding balcony and room condition. We are planning to start renovation and hope that during your next stay we will meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great stay

Customer review rating 5.0/5

Amy T. Families - Confirmed reviews ALL

My fiancée and I went with our three children 6,2 and 8 months. We stayed for one week. From the minute we arrived to the second we left the service was outstanding. We really have absolutely no faults whatsoever. Our room was beautiful, everything was spotless, as soon as we got to our room we rang down and asked for a cot to be bought for our youngest. It arrived within 5 minutes. Every member of staff was friendly and polite. The food in the buffet was brilliant. So much choice and really easy to eat healthily. So many options. The pool we spent our time around was great. Always spotlessly clean. The bins were emptied several times a day so we never encountered any bugs. The staff there were super efficient given the heat they were working in they were always happy and helpful. There were security guards everywhere too which made us feel extremely safe. We will definitely be returning. We spent one evening in the steak restaurant. It was a little loud for us with young children but would of need great other wise. The Italian restaurant was also lovely. The only thing I would say in the restaurants you order on online which I think is a little naff. Would feel a little more special if you were given a nice paper menu, and in the restaurant down by the pool you had to wear a mask where you get your food from which was possibly the most pointless thing ever as you don’t have to wear one anywhere else in the hotel. I can’t wear a mask as my child is partially deaf and has to lip read. One member of staff was extremely accepting and another was quite rude about it but I think it could of been because of miscommunication. My eldest also used the kids club 2-3 times and he really liked it. The staff in there were really really friendly and I felt safe leaving him with them. Our stay was incredible and we will definitely be going back.

Dear Jack R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Fabulous stay with great service

Customer review rating 5.0/5

Matt P. Families - Confirmed reviews ALL

First time in Dubai, and the experience was amazing. Your staff were attentive to our family throughout. We had a 2 bedroom which was huge! The pool areas were great for the children, and the cabana area was a great addition. Having waterpark tickets was also a great option too, and something that would make a difference when thinking about coming back next year.

Dear Matthew P., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent Hotel

Customer review rating 4.5/5

Patrick C. Families - Confirmed reviews ALL

Beautiful hotel with amazing suites. Perfect for families.

Dear Siobhan C., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

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