Rixos The Palm Luxury Suite Collection Hotel 5 stars

Customer review rating 4.7/5 295 reviews
Rixos The Palm Luxury Suite Collection
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Hotel extras

  • Rixy kids club include the Magic shows, cooking classes, pool games & more, for little guests

  • 9 dining concepts: Flavours from West Europe, The Aegean Sea, South America and the Far East.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTERNATIONALPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Outdoor sports
  • Skiing
Business services
  • 3 meeting room(s)
  • Business center with support staff
Information message

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40
Palm Jumeirah
2
dubai
united arab emirates

Tel: +97144575555

Fax: (+971)44575555

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS :25.12174, 55.153751

Your meetings and events

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General equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Two Bedroom Luxury Suite

  • Max. number of persons: 6
  • Area: From 215m²
  • Views: Ocean/Sea view *

* Subject to availability

Three Bedroom Luxury Suite

  • Max. number of persons: 8
  • Area: From 250m²

Four Bedroom Luxury Suite

  • Max. number of persons: 9
  • Area: From 370m²
  • Views: Ocean/Sea view *

* Subject to availability

Four Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 370m²
  • Views: Garden side *

* Subject to availability

Five Bedroom Luxury Suite with Pool

  • Max. number of persons: 9
  • Area: From 400m²
  • Views: Garden side *

* Subject to availability

Our restaurants and bars

TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

Lunch

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Dinner

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TURQUOISE

Type of cuisine: International

An open buffet concept showcasing grilled specialities and traditional favourites, Turquoise simply serves the finest of Turkish gastronomy, hearkening to the sumptuous royal feasts of the Ottoman Empire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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THE BREEZE

Photo non contractuelle / Strictly non binding

Wrapped in lush greenery and towering palm trees, the private pool area is an excellent place to relax and unwind. Choose between comfortable sunbeds or luxurious cabanas to lounge in after an invigorating dip.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

Dinner

  • Mon
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Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

295 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,079 reviews

Amazing Luxurious Hotel

Customer review rating 4.7/5

Norah C. Families - 29/03/2020 Confirmed reviews ALL

We could not have been made more welcome from the minute we arrived. The wonderful staff were so attentive ensuring our every need was met. The suite was stunning ( beautiful surprise birthday gift & room service food, flower petals on the bed, delightful) And it just got better, 10 days of relaxation, luxury & above all the most wonderful people we have ever met in any holiday resort we have been too. We will e-mail the manager to thank personally everyone. We loved all the restaurants,& now serve all our meals with”a little bit of love” Our favourite was Aqua&More & bar, food delicious, entertainment & setting perfect. Special thanks to May, Roshan, Jello, Zaid,Jahon, Jahaan, Aniket, and all the staff who cleaned our suite daily.Thank you Rixos, we are already planning our return to your amazing hotel. Best wishes and kind regards to everyone

Fabulous

Customer review rating 4.7/5

Natasha B. Families - 16/03/2020 Confirmed reviews ALL

A wonderful experience and memorable stay.

Dear Mrs. Natasha B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We are glad that you enjoyed our services and facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Lovely holiday

Customer review rating 4.7/5

Hayley E. Families - 14/03/2020 Confirmed reviews ALL

We had a fabulous stay! We came back for a second visit nearly a year apart. The only thing I can say negative about the Rixos is the service when you eat. This is partly due to us eating later into the restaurant service time but that is due to the time difference. Tables not laid no cutlery no napkins, reminding them to bring such things shouldn’t happen every day. Despite there being many staff floating around. Round the pool was hit and miss but we round a lovely waiter who remembered us from last year and really took care of us. The kids club is exceptional really well done as this was new from the last visit. Our room was a suite so was fabulous and had great views.

Dear Mrs. Hayley E., Thank you for taking the time to share your feedback with us. We sincerely apologize for what you experienced, as this is not the level of hospitality that we are aiming for. Rest assured that the relevant teams have already been notified so that these and other concerns may be addressed and improved on. Despite of this, we still delighted that you had a lovely hotel lodging with us, especially our Rixy club and our room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Pleasant stay

Customer review rating 4.7/5

Uk A. Families - 12/03/2020 Confirmed reviews ALL

Suite satisfactory and well maintained. Make up and turn down good although leaving face cloths hit and miss. The 3 bookable restaurants good but buffet experience mixed. Booking process needs to be improved.

Dear Gerald Albert H., Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Not satisfied

Customer review rating 4.7/5

Laiza Families - 10/03/2020 Confirmed reviews ALL

My name is not Genevieve. It’s Laiza as per the person who made the booking. The suite is nice. The food was a huge let down. Juices are from a cheap tetra pack. The arabic mezze isn’t good the sushi bar isn’t good. The pattiserie sweets tasted like sugar coated with sugar. The chai latte tasted like coffee. The pool is dirty my son got skin allergies after.

Dear Laiza, Thank you for taking the time to tell us about your experience at the Rixos The Palm Luxury Suite Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your valued feedback highlighted a number of areas for improvement that I have since shared with our Executive Chef, who join me in offering their apologies for not meeting your expectations. Our pools are checked 3 times per day and treated accordingly Dubai municipality regulations. I am sorry if your son get individual reaction, I hope he is feeling better now. We do not have any other similar comments from the same period of time, and all the pool water quality indicators were normal. We hope you choose to stay with us again whenever your travels bring you back to Dubai so that we can provide you with a premium resort experience that not only meet, but exceed your expectations. If I may be of any further assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me. Sincerely, Maryia Isachenka Guest Relations Manager Mobile : +971 (5…

Great family resort

Customer review rating 4.7/5

Anonymous Families - 09/03/2020 Confirmed reviews ALL

We are a family of four children and two adults. The resort was perfect for us. The children enjoyed the Rixy Club especially the evening entertainment and shows. The food was good throughout the resort. Although we didn’t enjoy our meal at the fish restaurant, we found the children’s options limited and the food was average. The other two restaurants were very good and we enjoined the entertainment at these restaurants. In the evening there wasn’t a bar where we could sit and enjoy a drink before or after our meal, I think this is a shame. Our suite was enormous and fantastic for our large family.

Dear Camilla O., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectaions dinning at the fish restaurant. Also we would like to bring to your kind attention that we do have 2 outdoor and 1 indoor bar operating for in the evening which we serve alcoholic and non alcoholic beverages. We will definitley take your comments in to our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Fantastic position, full of a great atmosphere

Customer review rating 4.7/5

Julian P. Families - 08/03/2020 Confirmed reviews ALL

First visit to Rixos the Palm, we have holidayed in Dubai on many occasions, will definitely be back to Rixos, first class !

Dear Julian P., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Great hotel

Customer review rating 4.7/5

John C. Families - 08/03/2020 Confirmed reviews ALL

The Service we received, from the pick up at the airport, to our departure, was first class. Location is great, close enough to the city to see the sights, but out of the hustle and bustle with it’s own beach. Great for families, but big enough you can find a quiet spot if you want some peace. Beautiful location.

Dear John C., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Perfect stay and experience for our honeymoon.

Customer review rating 4.7/5

Grace H. Families - 04/03/2020 Confirmed reviews ALL

Our first experience of The Rixos was perfect. The accommodation, service, staff and food were first class and we have already recommended this to friends who will be visiting later this year. The hotel gives families a 5 star luxury holiday in every aspect and made our stay extra special as we were celebrating our honeymoon and a child's birthday all at once. Peaceful paradise, fine dining, flexible options for little ones and idyllic location for a true Palm experience.

Dear Grace H., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Well located, great facilities and great level of service.

Customer review rating 4.7/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

It was great time with family.

Dear Tautvydas V., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Perfect location, bad food

Customer review rating 4.7/5

Konstantin B. Families - 01/03/2020 Confirmed reviews ALL

Everything was perfect, apart from restaurant variety and quality.

Dear Mr. Konstantin B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectations with the restaurant food quality and variety which we will definitely take in to our considerations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent family hotel

Customer review rating 4.7/5

Aminur R. Families - 01/03/2020 Confirmed reviews ALL

A wonderful experience that was thoroughly enjoyed by the family ( two children age 9/12). The food in the buffet, Italian and Steak restaurant are all lovely. We split our time between all 3 and for lunch we tended to go the Aqua restaurant where Kay looked after us very well. The staff in the hotel are all super friendly and helpful. We shall be returning soon!

Dear Aminur R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.
Customer review rating 4.7/5

Stewart Families - 01/03/2020 Confirmed reviews ALL

Really great family holiday. It was hard to book the restaurants and most of the sun loungers around the pool were taken very early so it feels like you need more capacity in parts of the hotel. The building site next to the hotel was a surprise to us and our bedroom was next to it so we could hear lorries at 7am but in spite of that we enjoyed our break.

Dear Stewart S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. How ever we are sorry to know that your unsatisfactory with restaurant reservations and the availability of sun beds. We will definitely take this in to our consideration and actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

We were treated like royalty by amazing team at hotel.

Customer review rating 4.7/5

Nicola M. Families - 25/02/2020 Confirmed reviews ALL

Our suite was lovely and very clean. The food was excellent especially in the turkish buffet and a la carte restaurants. The people are fantastic whether at reception, cleaning rooms, in the restaurants and the lifeguards on the beach were very helpful when my son cut his foot and then the nurse took great care of him for the remainder of our stay. The only improvement we suggest is more sun loungers on the beach. People were really struggling to find them.

Dear Mrs. Craig M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure our colleagues that you mentioned are so delighted to provide you an excellent service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

An amazing stay!

Customer review rating 4.7/5

Hilary W. Families - 22/02/2020 Confirmed reviews ALL

The Rixos meets your every need. From the moment of arrival we were treated like royalty by all the staff who can't do enough for you. Our room was fabulous with a marvellous sea view. The dining and beverages are first class. The al a carte restaurants are wonderful. The fitness classes are superb. A special mention to Usman Malik on reception who went over and beyond his role to make our stay special. We were returning customers and will definitely be staying with you again in the future.

Dear Mrs. Hilary W., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially to our colleague Usman who made your stay more memorable. Also, we are glad to know that we met your exception when it comes to services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
Customer review rating 4.7/5

Anita W. Families - 21/02/2020 Confirmed reviews ALL

Loved the service and the rooms. Struggled with not being able to book the restaurant of choice it was not full and having two sittings 6.30 and 9.00 is a strange time. Everything else amazing

Dear Mrs. Anita w., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We believe that the first step in improving our guest's experience is listening to their feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back in the near future. Sincerely, Hotel Management

Very enjoyable stay

Customer review rating 4.7/5

Colin Families - 17/02/2020 Confirmed reviews ALL

Staff are amazing, everyone always had a smile and nothing was too much trouble. Everyone was fantastic! Couple of small suggestions - charging 35 aed for a small bowl of mashed potato as a side in toro, really? The family suite was amazing, so much space for our family of four. Scent in the room would have been a nice additional touch to keep the rooms smelling fresh. Better quality towels would be better too, the brown pool towels were more luxurious.

Dear Mr. Colin L., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are delighted to know that you enjoyed our facilities during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

very good

Customer review rating 4.7/5

Rado Families - 16/02/2020 Confirmed reviews ALL

very good

Dear Mr. Radoslav K., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your kind remarks truly serve as an inspiration for all of us to strive harder in achieving our goal of providing each guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Exceeded Expectations

Customer review rating 4.7/5

Mr A. M. S. Families - 13/02/2020 Confirmed reviews ALL

We are a family of 5 and three different generations. We stayed All-Inclusive from 3rd February to 10th February in a 3 bedroomed apartment. Our only complaint was, that when we arrived at the hotel at 3am we were given an apartment next to building works, which were extremely noisy from 7am. We complained and after hanging around all morning, we had to pack up and change apartments. Why was this? If there was another 3 bedroomed apartment empty then why weren't we given that and saved all the fuss and extra work for ourselves and your staff? You must have realised that guests could not remain in that noisy apartment and enjoy their holiday.

Dear Mrs. Jennifer S., On behalf of the Rixos the Palm Dubai Hotel & Suites, I would like to apologise for the inconveniences that you have experienced, we are deeply sorry that your arrival was not as seamless as we strive it to be. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Despite of this, we still glad that you enjoyed stay with us specially in our facilities, colleagues and restaurants We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Excellent staff and service

Customer review rating 4.7/5

Vikas Families - 10/02/2020 Confirmed reviews ALL

Great level of promptness , polite , friendly and welcoming staff

Dear Mr. Vikas P., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We are glad that you enjoyed our facilities and product. I will share your comments with our team. We will take note regarding your comment the food in our restaurant. Thank you again for sharing your experience, looking forward to welcome you back! Sincerely, Hotel Management
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