Rixos The Palm Luxury Suite Collection

Rixos The Palm Luxury Suite Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 651 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40, Palm Jumeirah
2 DUBAI
United Arab Emirates

Telephone +971 4 457 5555

Fax +971 423 1 05295

Contact email

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS:25.12174, 55.153751

Congress centre

  • CONVENTION CENTER 34 km / 21 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 170 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

Our guest reviews

Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  651 reviews

TripAdvisor Rating  5.0/5  7,934 reviews

Rixos Palm Is Fantastic

Customer review rating 5.0/5

Stephen R. Families - Confirmed reviews ALL

Absolutely beautiful hotel , food fantastic, staff excellent, room was exceptional, well done Rixos palm for a wonderful family holiday, Javid is a wonderful person a credit to you .

Dear Stephen R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Beautiful hotel with very attentive staff

Customer review rating 5.0/5

Lesley H. Friends - Confirmed reviews ALL

I celebrated my belated 50th birthday at your beautiful hotel I was overwhelmed by our room which was decorated beautifully Had the most wonderful time

Dear Lesley H., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Well Located, Plenty to do all day.

Customer review rating 4.5/5

Sanjay B. Families - Confirmed reviews ALL

Second time in Dubai but first time at Rixos. Overall experience was very good. Food choice could have been bit better but hey can't get everything. Staff was very friendly, hotel was clean.

Dear Dinesh b., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing with us your comments regarding the food and it variety. We will do our best to improve this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Absolutely loved it ….

Customer review rating 4.5/5

Kym D. Families - Confirmed reviews ALL

Absolutely loved our week stay at the Rixos, we’ve stayed in Dubai a number of times but the first time staying on the palm and at this hotel. We travelled on the night flight so arrived at the hotel at 9.30am, unfortunately we had to wait until after 2pm to get into our room, even though we had requested an early check in due to the night flight. Staff were apologetic and did offer us to get changed to go round the pool , unfortunately we had, had a flight of absolutely no sleep so we’re shattered and just wanted to sleep. Once in the room which was a 2 bed family suite, it was absolutely stunning and huge. The staff cannot do enough for you, all very friendly attentive and professional, the grounds and facilities are lovely. We would definitely stay again. A couple of bits of feedback to make someone’s stay better would be… More choice in the buffet for kids, I know it sounds ridiculous but In a week long stay there were no chips offered for kids or fussy eaters of which my 28 year old kid is one unfortunately…… The shaving mirrors in the bathrooms do not light up making applying make up for the evening difficult. Also there is absolutely no plugs near any mirrors to be able to use straighteners to do your hair I ended up having to unplug the lamp next to the bed and hope for the best as I couldn’t see what I was doing. This could be just the layout of the type of room but would be good if it could be looked at as an improvement. Also to have usb plug sockets each side of the bed would be an excellent improvement . We have had them at every other hotel we have stayed at in Dubai . Although i did bring a 3 pin usb charger it meant using the one and only accessible plug which was one side of the bed .

Dear Jace D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are truly sorry to hear that your check-in experience was below your expectations. The normal check-in time in our hotel is 3pm, if we have opportunity to allocate our guests earlier, we will provide the room. However, it's subject by availability and depends on occupancy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay

Customer review rating 4.5/5

Jane M. Friends - Confirmed reviews ALL

Lovely holiday, room big and spacious, food good only disappointment was no alcohol in the mini bars

Dear Elizabeth M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing stay! There was nothing I could find fault with.

Customer review rating 5.0/5

Lisa M. Friends - Confirmed reviews ALL

We came for a girls holiday celebrating a birthday. Every member of staff we came across couldn’t do enough for you. The food everywhere we eat was delicious. Everywhere was clean. We couldn’t have asked for more.

Dear Lisa M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Excellent stay

Customer review rating 5.0/5

Cassandra W. Friends - Confirmed reviews ALL

The Rixos palm Hotel was turely amazing. From the moment we arrive , to the day we left we were they couldn't do enough to make our stay perfect. The food is unreal and please visit the steak House as its on another level.

Dear Cassandra w., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Perfect Stay

Customer review rating 5.0/5

Y. F. Families - Confirmed reviews ALL

Perfect stay for three generations of our F.. Service second to none,

Dear Joanne Y., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great amenities and lovely staff

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Very welcoming staff, professional and bent over backwards for us. The food in the main restaurants was average. But the staff yet again we’re amazing. What could be improved is the large empty spaces in the 3 bedroom suites as well as the below average spa massages.

Dear Tracy G., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing with us your comment about the food in the restaurants. We will do our best to improve the food and the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Fabulous hotel, great location & amazing staff

Customer review rating 5.0/5

Debbie H. Families - Confirmed reviews ALL

Didn’t want to come home, amazing experience from the first moment we arrived. Staff so friendly and welcoming

Dear Deborah H., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mnagement

Excellent hotel

Customer review rating 4.0/5

Lynn C. Friends - Confirmed reviews ALL

Fabulous holiday, the staff make this hotel couldn’t do enough for us.

Dear Yvonne B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that you faced the issue with the transfer. We will try to do our best, so that situation will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Loved the hotel

Customer review rating 5.0/5

Amy H. Families - Confirmed reviews ALL

We had a fantastic holiday at the Rixos. Suite was huge and beautiful, staff were amazing and food/drinks were great. We would definitely visit again.

Dear Amy H., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer service

Customer review rating 5.0/5

Raj Families - Confirmed reviews ALL

My stay at Rixos The Palm, was absolutely amazing.The staff were amazing Javed was so friendly all staff met all our needs. The team in Istanbul who made my Masala tea were amazing. Bawer in the restaurant made my lovely masala tea. The hotel was stunning and the views were outstanding. They made our family holiday very enjoyable. The poolside was the children's favourite place.

Dear Rajbir B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

AMAZING!!!

Customer review rating 5.0/5

Hayley D. Families - Confirmed reviews ALL

From start to finish this did not disappoint. Couldn’t have been better and couldn’t fault the service at all. Would definitely return. Perfect for families and children

D. Matthew D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing holiday

Customer review rating 5.0/5

Deb Families - Confirmed reviews ALL

This hotel beat all our expectations. The food was fantastic, our suite was spacious and the staff were so accommodating. We had the most wonderful holiday.

Dear Deborah B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Great stay

Customer review rating 4.0/5

Faye M. Families - Confirmed reviews ALL

Our second visit amazing really love the place. Only 3 bits of feedback need more food selection for gluten free and vegan. Could do with trees at drive to entrance with sparkly lights as would enhance the arrival and a sports bar with matches played would be superb!!!

Dear Faye m., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing with us your points of view regarding the food selection with more gluten free and vegan options, we will do our best to add more items. Moreover, we have already arranged the place where you can watch international football matches. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Perfect facilities

Customer review rating 4.0/5

Declan Families - Confirmed reviews ALL

We had a fantastic holiday. The children loved it and being All-Inclusive meant it was great value.

Dear Declan M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing the comment regarding pool and beach area, we will do our best to keep the area in a perfect condition. We are sorry that you faced an unpleasant situation with booked cabana, next time we will arrange it and keep under your room until the end of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Fantastic holiday

Customer review rating 5.0/5

Mr R. Families - Confirmed reviews ALL

Fantastic family holiday

Dear Richard R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Beautiful Hotel

TripAdvisor rating 5.0/5

Waynehough888 TripAdvisor review

We stayed at Rixos for 4 nights commencing 18 November. The experience was incredible from the time we stepped out of the taxi to when we left. A lovely hotel, friendly staff and wonderful restaurants. The steakhouse was fantastic with Wagyu steak included in the all inclusive rate. The little cake shop had the most delightful cakes and fantastic coffee.

Dear Waynehough888, We would like to thank you for staying at Rixos The Palm Hotel & Suites and taking the time to share your valuable feedback with us. Thank you for considering Rixos The Palm Dubai as a nice place to spend your 4-day vacation. We are glad to know that you had a nice experience staying with us and enjoyed our lovely service. Especially, thank you for highlighting our staff, restaurants, especially Patisserie and Steak house, we are happy to know that food and service were up to expectations and you fully experienced it. We are looking forward to welcoming you back again in Rixos The Palm Hotel & Suites! Wish you a beautiful day, Guest Relations Department

Fantastic Family Hotel

TripAdvisor rating 5.0/5

kaikrahmer TripAdvisor review

We went to Rixos The Palm for the second time in October 2021 with three kids aged 2, 5 and 7. We have been to several lovely places in the region. That being said, the kids club at the Rixos is better than anything. Lovely staff, great events, energy, kids disco, petting zoo for an afternoon, jumping inflatable stuff the next day, etc. All great. We will be back for X-mas. Hence, a special thank you to Sibel Cengiz, the head of the kids club, and her team. On other matters, the all inclusive contract is worth it, very good food - a la carte for about half the days in specific restaurants - quality buffet for the rest of the days and brand name drinks. Good stuff. I am not being paid for writing this... :-)

Dear kaikrahmer, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your valuable feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. Especially, thank you for highlighting our Rixy kids club and Supervisor Sibel, we are glad that all 3 of your kids enjoyed all activities. The entire Rixos team is looking forward to welcome you back soon to Rixos The palm Dubai Hotel& Suites! We wish you a beautiful day, Guest Relations Department

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