Rixos The Palm Luxury Suite Collection Hotel 5 stars

Customer review rating 4.7/5 772 reviews

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Rixos The Palm Luxury Suite Collection
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+ 21 Services

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40
Palm Jumeirah
2 dubai
united arab emirates

Tel: +97144575555

Fax: (+971)44575555

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 43km / 26 miles - Shuttle paying

GPS :25.12174, 55.153751

Congress centre

  • CONVENTION CENTER 34.0 km / 21.0 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • No room for people with reduced mobility
    • 82 family rooms
    • No connecting room
    • 82 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • DUBAI INTERNATIONAL Additional charge
    • DXB Additional charge
  • Rixos The Palm Dubai
    • On site
Well-being
  • SUITES RESIDENCE POOL
    • Outside
    • On site
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Board games available
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Play area
    • Indoor playground for children
    • Outdoor playground for children

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 420 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Screen

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Rixos The Palm Luxury Suite Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

772 reviews

TripAdvisor Rating 4.5/5

7,476 reviews

Lovely Staff, Great Facilities and Great for Families

Customer review rating 4.0/5

Tim R. Families - 13/10/2021 Confirmed reviews ALL

Amazing facilities for Families, our Children ages 8, 5 and 6 months thoroughly enjoyed it. The one and only criticism I would have is to be more made available for children to eat in the torqouise restaurant. Everything else I would give 10/10

Dear Mr. Timothy R., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you were not happy with the variety of kids meals at the buffet restaurant, which we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Suite was amazing and the staff were very attentive throughout our stay. Would definitely recommend.

Customer review rating 4.5/5

Steph Friends - 03/10/2021 Confirmed reviews ALL

The 2 bedroom family suite was perfect and very spacious. The staff were amazing and attentive throughout each area of the hotel and the food was also lovely. They left a lovely birthday surprise in our bedroom for my friends birthday. I would definitely recommend the Rixos!

Dear Ms. Stephanie M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would, be gretaful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Good stay

Customer review rating 4.5/5

Sameh Friends - 27/09/2021 Confirmed reviews ALL

I loved it, everything was good

Dear Mr. Sameh A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent family resort

Customer review rating 5.0/5

M. D. Families - 27/09/2021 Confirmed reviews ALL

Very well maintained all inclusive family beach hotel. Staff is trained at very high standards and foods were abundant and delicious.

Dear Mr, Murat D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Good property but not all staff were great!

Customer review rating 3.0/5

Dinoop Families - 27/09/2021 Confirmed reviews ALL

Good: The property was excellent and facilities were amazing. Right from the time of making reservation via telephone till checking in - everything was cozy and well taken care of. Good spread of food items, luxurious facilities and hugely spacious family suite room. Bad: - Highly understaffed at the adult only pool - took 1 hour 30 minutes to get drinks at the pool - Felt like the bearers at adult only pool were serving people who tipped them at a higher speed and with more interest. For others like us, took more than 90 minutes and in the end I myself walked to the nearby bar and fetched drinks for all of us. - Not all bars were having all drinks. Some bars like breeze had very limited selection of drinks. Only iChill had a good selection of drinks. - Staff were not sure of what time each bars would start serving drinks as all of them gave wrong info about it which ended up in us walking from bar to bar to get drinks in the morning. Could get better: Addition of some Indian food into the buffet spread will be a good idea as we had some elders accompanying us who would have liked it. -

Dear Dinoop, Thank you for taking the time and trouble to complete a survey following your recent stay at Rixos The Palm Hotel & Suites. At Rixos Hotels we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that could not fully meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos The Palm in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+971 55 100 65 89) Yours sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites

Excellent stay

Customer review rating 4.5/5

Yasser A. Families - 26/09/2021 Confirmed reviews ALL

Had an amazing experience Special Thanks to Ameen bellboy whom elevated the stay!

Dear Mr. Yasser A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent stay

Customer review rating 5.0/5

Mr &. M. M. Families - 25/09/2021 Confirmed reviews ALL

All I can say is “wow”. We will be coming back

Dear Ms. Kelly M., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Very good stay

Customer review rating 5.0/5

Shokoh Families - 23/09/2021 Confirmed reviews ALL

Everything was perfect We enjoyed our stay the room , the restaurants and overall everything was just wonderful we love it

Dear Shokoh R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Cooperation staff…excellent for everything

Customer review rating 5.0/5

Anonymous Families - 23/09/2021 Confirmed reviews ALL

Good stay Cooperation staff…excellent for everything

Dear Shaikha A., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Room, hotel and experience Fantastic including service the service around the Pool area Fantastic big shout out for "John"

Customer review rating 4.5/5

Mr G. S. Families - 23/09/2021 Confirmed reviews ALL

We all enjoyed extremely

Dear Glynn S., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

100%

Customer review rating 5.0/5

Gillian R. G. T. B. Families - 20/09/2021 Confirmed reviews ALL

One of the best hotels I have ever stayed in absolutely beautiful room. Staff can’t do enough to help you and food was 1st class.

Dear Mr. Gillian R., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Good stay

Customer review rating 4.5/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

The staff were extremely helpful. Good location if you just esnt to stay in the hotel, otherwise a little out of the way.

Dear Tajinder B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

OKish stay with unnecessary issues

Customer review rating 4.0/5

Yuri Families - 13/09/2021 Confirmed reviews ALL

- Nice spacy suite - Unbearable odor around the wardrobe (probably because of high humidity, unless) - Took me 3 reception visits to prove the package I bought included complementary airport transfer

Dear Mr. Yuri C., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. However, we are truly sorry tom know that you did not meet expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Perfect

Customer review rating 5.0/5

Joan K. Families - 12/09/2021 Confirmed reviews ALL

There are not enough words to express how great this hotel is. We were a family of 6 people and we booked the 3 bedroom family suite with the all inclusive package from the 4th of September until the 11th September (7 nights). The room was fantastic, 250 m2 and that is more space that anyone could ever need. Location is fantastic, private beach, warm and clean sea. The staff is amazing amazing amazing amazing, the best service in our life. Thank you Sahanshil for cleaning our room every day so perfect and everyday surprising us with different towel shapes and roses, thank you Osman at the reception for helping us and guiding us, I am very sorry that I did not ask the waiters at the restaurants for their names but I want to thank each and every one of them for their amazing and friendly service, the waiters at the pool bars and beach bars THANK YOU for everything, thank you for taking so good care of us. We have been to so many 5 star hotels, we were also in Rixos Sungate and Rixos Premium Tekirova but this one here Rixos the Palm Dubai has surpassed our expectations 10 times with this amazing amazing amazing service and excellent food!!! The food at L’Olivo Ristorante and Loco Toro is better than the food that we had at Michelin Star restaurant!! The value for money here is incredible!! We will be back next year for sure! You are worderful!!!!

Dear Joan K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Overall excellency

Customer review rating 4.5/5

Alrefaie Families - 12/09/2021 Confirmed reviews ALL

Quality service, amazing location, friendly staff.

Dear Mr. Mohamed A., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better, Sincerely, Hotel management.

Great holiday

Customer review rating 5.0/5

Mrs I. Families - 12/09/2021 Confirmed reviews ALL

Was brilliant from start to finish definitely will be coming back

Dear Mrs. Zoe i., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent facilities, fabulous stay

Customer review rating 4.5/5

Jennifer F. Families - 06/09/2021 Confirmed reviews ALL

We celebrated my husbands 40th with close family. All the arrangements were well taken care of. The food was delicious and the pools and drinks made it a memorable stay. We had such a great time that we definitely want to do this every quarter!!

Dear Ms. Jennifer D., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

First stay was better

Customer review rating 3.5/5

Ahmad Families - 05/09/2021 Confirmed reviews ALL

Room got delayed for 2 hours due to technical issue , so by the time we got ready pool was already closed and we lost our first day of vacation , even though we got compensated with last day lunch coupon but still it was disappointing for the kids . And room was really far from hotel facilities.

Dear Ahmad, Thank you for taking the time and trouble to complete a survey following your recent stay at Rixos The Palm Hotel & Suites. At Rixos Hotels we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos The Palm in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+971 55 100 65 89) Yours sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites

Amazing

TripAdvisor rating 5.0/5

export2021 05/09/2021 TripAdvisor review

Everything and everyone were amazing really i recommend, for couples, for family and for relaxation. You can find everything you need there so no need to go away and search for anything outside.. and above all of this the service is excellent

Dear export2021, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. The entire Rixos team is looking forward to welcome you back to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

A nice stay that could be better

TripAdvisor rating 4.0/5

knecapower 31/08/2021 TripAdvisor review

We stayed 4 nights at Rixos The Palm, a well placed resort in the very end of Palm Jumeirah. At our arrival, a warm welcome was given. We received an upgrade to a Junior Suite (Accor Status), but it`s location didn`t feel good (it was sided/backed to the sea) and we asked to change, which was accomplished. The room we stayed (1333) has sweet location, corner of the hotel, big balcony with great views. The room shows it`s age, with marked floor and not impecable furniture, but far from being a bad room. The beverage selection in the All-Inclusive is great, with nice whiskies, beers and others. The pool area is very pleasant, but the chairs availability ends quickly in the morning. The chairs on the beach always had availability. The staff is regular/good, but it certainly there is room to some good improvement: I felt a lack of motivation. The minibar (which is replaced once a day) had only 2 beers, and no other alcoholic beverage. I didn`t understand that, since the hotel brag himself of being an "Ultra All-Inclusive", which is not true. So if you want to stay at your balcony enjoying the view and drinking something, you`ll be disappointed, because that`s not possible, you`ll need to go the pool area. The hotel also don`t offer alcoholic beverages internally (with the exception of the restaurants), so you not only can`t drink at your room, you need to go outside in the hot (august is really really hot) to drink something. The beers offered are hardly cold, and the hotel does not have enough thermal boxes to cool the beverages, which leads to an unpleasant experience and waste. The "a la carte" restaurants have occupation limits, so it`s necessary to book in advance. In all our stay we couldn`t find a spot to go to Toro Loco Steakhouse, which was very frustrating (one of the reasons I booked the hotel, actually). I didn`t receive a warning or suggestion to book the restaurant prior to our arrival, so that`s an important area to be improved. I would like to mention the staffers Sharifah, Ahsan, John and Viijay for the good work.

Dear knecapower, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. However we are truly sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Guest relations team.

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