Sofitel Beijing Central Hotel 5 stars

What a superb hotel! We arrived quite early after a long flight and the wonderful Peter at reception helped us check in early so we could go back to sleep. He really was a life saver! The room is really well designed and very modern. The bed was super comfy, made it hard to get out of bed each day! Every staff member we interacted with was very professional and polite, especially the bell team with transport advice and helping us with taxi's. Overall great stay, can't recommend it enough.

Not what we were expecting from Sofitel when we checked in. Our flight into Beijing was early in the morning, hence we arrived at the hotel in the morning prior check in hours. From our previous Sofitel experiences, adjustments can usually be made for us to check in earlier. Our original booking was on the executive floor and we were told upon arrival not much could be done for immediate check in unless we paid 2000 RMB more per day to upgrade. We expressed our disappointment and asked a few times if this was the best arrangement they could give for immediate check in. They told us all rooms are booked despite the off peak season which baffles us. We waited at the bar and was told shortly after there is a room that is available with another slightly cheaper upgrade. It baffles me if it is really full occupancy. Other than this, Iris from the housekeeping service is good. She saw that our daughter loves drawing and left a few pieces of A4 paper for her to write and draw on. We will like to commend her for her thoughtfulness. Aside from that, the lifeguard at the swimming pool (Liu Wei) is also very thoughtful as he offered a floating device to my daughter learning to swim.

Very good value by booking with Accor membership. Helpful and professional staff. We hope the parking payment could be set more easier than the current coupon setup. Maybe by liking the car registration directly with the room account. We also missed the spa section due to late return, that was a pity, we wish the spa could open earlier in the morning say 10AM instead of 2PM and close at midnight or something if possible. Some snakes in the mini bar would be awesome as well. Booking through Accor directly provided us the best value option, we have already recommended the Accor membership to quite few friends.

I was upgraded to a Jr.Suite thanks to my status at Accord, wonderful room and views. Went for dinner at the Chinese restaurant, it was empty but yet two dishes out of the 3 ordered where not available. We then went to the Bistro, the meat ordered was excellent but we had to eat while they where cleaning the premises, with the noise of the machines. A manager noticed and asked the personnel to stop. Ordered a hotel limo for airport transfer and ended-up in an Uber paid by the Concierge as they booked me the wrong day.... Good facilities, service needs a big improvement, staff was nevertheless nice and smiling.

very positive experience except the fact that it was difficult to order at the restaurant as we don't speak chinese. Perhaps someone who can speak at least english could be a good idea and easier

the management knew from the booking day that the business center will not be there and Yet they fail to disclose to us during the booking Intentionally to avoid any cancellation... that a shame !!! as the manager confessed to me that he could not per upper management let us know about ( business center is not available ) I then have to change my meeting and let not even mention the poor quality of the breakfast with so many bad ad old food wrong and not even available again the manager apologized and he confessed that upper management will not let them buy fresh croissant and products for the breakfast ,, result it was horrible !! troubleshot , room where confused and not able to have electric shades ARE NOT working properly !!!!! this Hotel is not suitable for business people and the lies from the management will be posted in all Our socials network.,. this will be the last time for triangle Co to use again accord this ill be the last time and will be reported all over ., shame of You for lying to clients shame of You to be so cheap and shame on you for the struggle given to us during Our stay in this hotel; CEO Triangle will never use accords or Sofitel hotels .

Sofitel has always been my first choice when visiting any Chinese cities, having stayed in your hotels in Shanghai, Hangzhou and Kunming. So far there has not been any major disappointment. The Bejing hotel lobby design was chic and cool, the check-in was smooth and fast. The rooms were stylishly designed although better quality bath towels befitting a 5 star hotel should be provided. My greatest compliment shall be paid to your concierge team especially Johnny Gao and Eli. We were a party of 5 and without wechat pay, we were sometimes stranded in the cold Beijing streets trying to look for a taxi and you cannot imagine our relief and appreciation when they help to get us a car to pick us up from our location. They have also went out of their way to help us with bookings, purchasing hard to obtain souvenirs and travel advice. Our only issue was with your front desk during check out. Because our flight was in the wee hours of the morning of 10/11/19, we decided to book an extra night (until 10/11/19)although we left in the late evening the day before (9/11/19). However, the front desk without double checking the number nights we paid for more or less accused is us of overstaying. This was frustrating as we cannot even attribute to language barriers as we are Chinese and my friend is extremely fluent. So we hope that your hotel management could look into more training for the front desk as it gives the hotel a bad reputation considering they are like your front line.

The hotel was conveniently located at the Jianguomen district and was beautiful. Reception was eager to help. A Gold member was made feel special and privileged. The room was perfect with a beautiful view, minibar was complimentary. Pool was nice, too. This is the best hotel I've been to in years. Only room for improvement is with the breakfast that doesn't quite meet the level of the hotel otherwise. Still, I can safely recommend Sofitel Beijing Central.

I had a most enjoyable stay in Sofitel. The most commendable service came from the concierge team. Before I departed for Beijing they booked and confirmed all my restaurant bookings within few hours of my e mail. During my stay, they never failed to go out of their way to accommodate my requests even to the extent of paying for my order of duck package first before I managed to get back in time. Johnny Guo arranged for the order for me with the restaurant took pictures for me of the product and asked all the relevant questions on my behalf. I have stayed in many 5 star hotel in the world but this has to be the most impressive concierge team ever. At the end of my stay I had a slightly unhappy encounter with the reception staff. The staff was apparently a trainee and didn’t ask questions politely but insinuated that we had overstayed. In fact we paid for the room until the 10/10 but left the night at around 1030pm before on 9/10 because of our early morning flight on 10/10. The team leader was equally bad in handling and instead of checking the details of our stay asked us why we stayed on!!! Even the concierge team later told us that they knew of our departure date but the reception doesn’t !?!! I hope your hotel can ensure reception staff improved their standards in the future. It would have been a perfect stay.

The missing lounge should have been compensated by additional room services, but it worked out 2 x and the other 2x it was not served. The employes were very helpful but the communication was difficult due to limited English Language skills. (Except Concierge and Reception)

Very comfortable room and staff very nice and helpful

Sofitel Hotel is located about 5 minutes walk from Jianguomen Subway Station Exit B. No restaurants or super-mart around the area but is within easy reach by subway. Nice room but need a little time to get familiarise with the electrical switches. Concierge Alvin was very helpful in giving information+directions and Lucas Zhang suggested and purchased tickets to the Forbidden City for us in advance, saving us the trouble of having to queue when we got there. We stayed for 5 nights. Breakfast was good but the breakfast spread was almost the same daily throughout our stay. Housekeeper were courteous and request made for choice of pillows were attended to promptly by Ms Zhao. All items in the mini bar were free of charge. The biggest surprised came, when Guest Relation Manager Ms Jasmine called to wish and later delivered a birthday cake to the room. We were surprised as we had not mentioned it to anyone. Thank you all for making our stay a pleasant one. Hotel highly recommended for comfort and service..

The overall stay was excellent

The first room has a strong smell of smoke. The hotel should strengthen the non-smoking regulations.Before check-in, the reservation staff contact me to confirm the reservation in advance and inform me that welcome gifts will be prepared in the room. But there are no welcome gifts in the room when I check in.As a silver card member, the front desk staff did not provide the welcome drink coupon when I check in. But the concierge staff is very good and proactive.Room sound insulation is not good.

Convenient location, comfortable rooms with quirky bath and decor