Hotel - Sofitel Beijing Central
Sofitel Hotel Sofitel Hotel

Sofitel Beijing Central Hotel

5.0/5 2,222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Our modern Audio Visual equipment include LCD Screen and projectors, video teleconferencing, video multi-system player, closed-circuit television and quick wireless Internet access.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Normandie 30 m2 3 m 15 6 12 10 12
Provence 2 35 m2 3 m 30 15 18 20 20
Provence 1 42 m2 3 m 30 15 0 20 20
Bourgogne 48 m2 3 m 0 0 0 0 0
La Seine 49 m2 3 m 30 0 0 20 0
Alsace 72 m2 2 m 50 20 20 30 40
Le Louvre 188 m2 2 m 120 40 60 100 100
Arc de Triomphe 1 258 m2 6 m 200 80 75 130 120
Arc de Triomphe 2 258 m2 6 m 200 80 75 130 120
Champs Elysees Garden 403 m2 0 m 0 0 0 0 80
Arc de Triomphe 523 m2 6 m 400 200 150 260 260
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Sofitel Beijing Central has 345 guestrooms, including 37 suites built to national 5-star standards. It has 1 presidential suite.

  • 345 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 345 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Phone with 2 handsets in room
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Suite TV
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 ALL Rating 57 reviews

Our guest reviews for
Sofitel Beijing Central

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 2,222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Friends getaway - 27/11/2019 TripAdvisor review
« Excellent facilities, poor service levels »

I was upgraded to a Jr.Suite thanks to my status at Accord, wonderful room and views. Went for dinner at the Chinese restaurant, it was empty but yet two dishes out of the 3 ordered where not available. We then went to the Bistro, the meat ordered was excellent but we had to eat while they where cleaning the premises, with the noise of the machines. A manager noticed and asked the personnel to stop. Ordered a hotel limo for airport transfer and ended-up in an Uber paid by the Concierge as they booked me the wrong day.... Good facilities, service needs a big improvement, staff was nevertheless nice and smiling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier F, Thank you for choosing Sofitel Beijing Central for your recent stay in Beijing. I’m truly sorry to hear about the service shortfalls you encountered. Rest assured that we will address those areas and we hope that we will have the pleasure to welcome you back and provide a better experience next time. Once again thank you for your constructive feedback. Best regards, Damien ROMAIN Hotel Manager

A. Families - 21/11/2019 Confirmed reviews ALL
« very good hotel very good location »

very positive experience except the fact that it was difficult to order at the restaurant as we don't speak chinese. Perhaps someone who can speak at least english could be a good idea and easier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback regarding our reception service was met your expectation, and especially made you feel special and privileged, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, I am sorry to hear that was difficult to order at the restaurant due to English speaking did not quite meet your expectation; please allow me to express my sincerest apologies. Please rest assured that our Director of Food and Beverage was duly informed and would taking the appropriate measures to address the problem and proceed proper action to improve the breakfast. Thank you again for sharing your experience, and we hope your next visit will be a perfect stay with us. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central

Business - 18/11/2019 TripAdvisor review
« staying in Beijing at the wrong hotel »

the management knew from the booking day that the business center will not be there and Yet they fail to disclose to us during the booking Intentionally to avoid any cancellation... that a shame !!! as the manager confessed to me that he could not per upper management let us know about ( business center is not available ) I then have to change my meeting and let not even mention the poor quality of the breakfast with so many bad ad old food wrong and not even available again the manager apologized and he confessed that upper management will not let them buy fresh croissant and products for the breakfast ,, result it was horrible !! troubleshot , room where confused and not able to have electric shades ARE NOT working properly !!!!! this Hotel is not suitable for business people and the lies from the management will be posted in all Our socials network.,. this will be the last time for triangle Co to use again accord this ill be the last time and will be reported all over ., shame of You for lying to clients shame of You to be so cheap and shame on you for the struggle given to us during Our stay in this hotel; CEO Triangle will never use accords or Sofitel hotels .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trip47923918797, Thank you for choosing Sofitel Beijing Central for your recent stay in Beijing. It seems that several aspects of your stay with us were not up to your expectations. Although you gave us a picture of some of the areas which were not satisfactory, I would be very thankful if you could send me more details about your stay to let me understand how we ended up to such a disappointment. First of all, regarding our business center, we do provide all the required services in our concierge beside the Front Desk. Mentioning about a meeting room, we also have meeting spaces available for rental or on complimentary basis for few hours if it is part of any of our guest benefits. Again regarding this specific point, I am not sure if it was a miscommunication from our colleagues but in any case we will get the team to retrain our talents to ensure our services are properly communicated with our guests. As for the breakfast, rest assured that no one from the Management team is trying to cut corners by providing “not fresh products”. By doing so we would not only put ourselves out of this market but also put the reputation of the brand at risk. If there has been some quality issue, thank you for bringing it up and we will look into it as butter croissant is one of the fundamental of our brand for breakfast. Finally, we do have electric curtains and shades from 10th floor and above but they should have been in working order prior to your check in. Please accept our sincere apologies as it shows that the room was not properly inspected. Another point where we need to reinforce our basic procedures. Once again, thank you for your feedback that have our immediate attention and for sharing further details with us. Sincerely Yours, Damien ROMAIN Hotel Manager

Mei W. Friends - 14/11/2019 Confirmed reviews ALL
« Chic hotel, fantastic concierge but front desk needs training »

Sofitel has always been my first choice when visiting any Chinese cities, having stayed in your hotels in Shanghai, Hangzhou and Kunming. So far there has not been any major disappointment. The Bejing hotel lobby design was chic and cool, the check-in was smooth and fast. The rooms were stylishly designed although better quality bath towels befitting a 5 star hotel should be provided. My greatest compliment shall be paid to your concierge team especially Johnny Gao and Eli. We were a party of 5 and without wechat pay, we were sometimes stranded in the cold Beijing streets trying to look for a taxi and you cannot imagine our relief and appreciation when they help to get us a car to pick us up from our location. They have also went out of their way to help us with bookings, purchasing hard to obtain souvenirs and travel advice. Our only issue was with your front desk during check out. Because our flight was in the wee hours of the morning of 10/11/19, we decided to book an extra night (until 10/11/19)although we left in the late evening the day before (9/11/19). However, the front desk without double checking the number nights we paid for more or less accused is us of overstaying. This was frustrating as we cannot even attribute to language barriers as we are Chinese and my friend is extremely fluent. So we hope that your hotel management could look into more training for the front desk as it gives the hotel a bad reputation considering they are like your front line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback regarding our Concierge Team did most commendable service during your stay, and especially Johnny Guo and Eli who serve you well, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, I am sorry to hear that you and your friends had an unhappy experience with the front desk during check out; please allow me to express my sincerest apologies regarding bad handling without details check. Please rest assured that we are taking the appropriate measures to address the problem and proceed proper training to improve our service as well as review the case with relevant staff. Thank you again for sharing your experience, and we hope your next visit will be a perfect stay than the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central

Anonymous Families - 13/11/2019 Confirmed reviews ALL
« A great hotel welcoming you »

The hotel was conveniently located at the Jianguomen district and was beautiful. Reception was eager to help. A Gold member was made feel special and privileged. The room was perfect with a beautiful view, minibar was complimentary. Pool was nice, too. This is the best hotel I've been to in years. Only room for improvement is with the breakfast that doesn't quite meet the level of the hotel otherwise. Still, I can safely recommend Sofitel Beijing Central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback regarding our reception service was met your expectation, and especially made you feel special and privileged, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, I am sorry to hear that the breakfast did not quite meet your expectation; please allow me to express my sincerest apologies. Please rest assured that our Director of Food and Beverage was duly informed and would taking the appropriate measures to address the problem and proceed proper action to improve the breakfast. Thank you again for sharing your experience, and we hope your next visit will be a perfect stay with us. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central

T. Y. L. Friends - 12/11/2019 Confirmed reviews ALL

I had a most enjoyable stay in Sofitel. The most commendable service came from the concierge team. Before I departed for Beijing they booked and confirmed all my restaurant bookings within few hours of my e mail. During my stay, they never failed to go out of their way to accommodate my requests even to the extent of paying for my order of duck package first before I managed to get back in time. Johnny Guo arranged for the order for me with the restaurant took pictures for me of the product and asked all the relevant questions on my behalf. I have stayed in many 5 star hotel in the world but this has to be the most impressive concierge team ever. At the end of my stay I had a slightly unhappy encounter with the reception staff. The staff was apparently a trainee and didn’t ask questions politely but insinuated that we had overstayed. In fact we paid for the room until the 10/10 but left the night at around 1030pm before on 9/10 because of our early morning flight on 10/10. The team leader was equally bad in handling and instead of checking the details of our stay asked us why we stayed on!!! Even the concierge team later told us that they knew of our departure date but the reception doesn’t !?!! I hope your hotel can ensure reception staff improved their standards in the future. It would have been a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback regarding our Concierge Team did most commendable service during your stay, and especially Johnny Guo who serve you well, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, I am sorry to hear that you had a slightly unhappy experience with the reception staff; please allow me to express my sincerest apologies regarding the receptionist’s polite and team leader’s bad handling without details check. Please rest assured that we are taking the appropriate measures to address the problem and proceed proper training to improve our service. Thank you again for sharing your experience, and we hope your next visit will be a perfect stay than the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central

Business - 06/11/2019 TripAdvisor review
« Nice Employes, but the promises weren't kept. »

The missing lounge should have been compensated by additional room services, but it worked out 2 x and the other 2x it was not served. The employes were very helpful but the communication was difficult due to limited English Language skills. (Except Concierge and Reception)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Sofitel Beijing Central and giving your feedback regarding your recent stay. Indeed the hotel has for the time being no Executive Lounge available, and we provide a consumption credit of RMB 600/night for all our guests booking executive floors and above. This credit can be used in the restaurants & SPA. Apparently some services were not provided from what I can understand, but we would highly appreciate if you could share more specifics with us. On another hand, our sincere apologies for the shortfalls in the level of English from some our colleagues. This is an area we are working on. Once again thank you for your constructive feedback and we look forward to receive more informations from you. Best regards, Damien ROMAIN Hotel Manager

Martha Solo - 03/11/2019 Confirmed reviews ALL
« Excellent stay »

Very comfortable room and staff very nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central

Friends getaway - 01/11/2019 TripAdvisor review
« Outstanding service »

Sofitel Hotel is located about 5 minutes walk from Jianguomen Subway Station Exit B. No restaurants or super-mart around the area but is within easy reach by subway. Nice room but need a little time to get familiarise with the electrical switches. Concierge Alvin was very helpful in giving information+directions and Lucas Zhang suggested and purchased tickets to the Forbidden City for us in advance, saving us the trouble of having to queue when we got there. We stayed for 5 nights. Breakfast was good but the breakfast spread was almost the same daily throughout our stay. Housekeeper were courteous and request made for choice of pillows were attended to promptly by Ms Zhao. All items in the mini bar were free of charge. The biggest surprised came, when Guest Relation Manager Ms Jasmine called to wish and later delivered a birthday cake to the room. We were surprised as we had not mentioned it to anyone. Thank you all for making our stay a pleasant one. Hotel highly recommended for comfort and service..

Our hotel has responded to the review
Our hotel has responded to the review

Dear DCMM2015, We sincerely appreciates that you took the time to share about your stay at Sofitel Beijing Central. Whilst we are very happy to see that you were pleased with your experience, we also took note of the breakfast options and will review shortly the menu with our Food & Beverage team. Rest assured that all your appreciations will be passed to the relevant hotel Ambassadors and we look forward to welcome you back. Sincerely Yours, Damien ROMAIN Hotel Manager

Ivan W. Business - 29/10/2019 Confirmed reviews ALL
« Mr Ivan »

The overall stay was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Business - 27/10/2019 TripAdvisor review
« Business trip »

The first room has a strong smell of smoke. The hotel should strengthen the non-smoking regulations.Before check-in, the reservation staff contact me to confirm the reservation in advance and inform me that welcome gifts will be prepared in the room. But there are no welcome gifts in the room when I check in.As a silver card member, the front desk staff did not provide the welcome drink coupon when I check in. But the concierge staff is very good and proactive.Room sound insulation is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Verawang2019, Thank you for telling us about your experience, and please accept our sincere apologies for the shortcomings you encountered during your stay. The smell of smoke and the wrong communication by our ambassadors regarding your room amenities bring us back to the same conclusion which is for us to strengthen our trainings. Note that we do not allow smoking within the hotel premise as per Beijing regulations. However, it is true that a more thorough check of the rooms would have prevent you from this bad experience. We will emphasize that point with our Housekeeping team & will pay higher attention on the room inspections. We are glad to see that you were satisfied with our concierge service, and will pass your appreciation to our colleagues. Once again, thank you for your time and constructive feedback. Best regards, Damien ROMAIN

David Business - 21/10/2019 Confirmed reviews ALL
« Quirky »

Convenient location, comfortable rooms with quirky bath and decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly be informed that install club lounge is in the planning and it’s will be open in near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Ron F. Couples - 12/10/2019 Confirmed reviews ALL
« Good but not at the usual Sofitel excellent level of service. »

Room was fine. However, we were forced to remain in hotel for 36 hrs due to govt decree about security around 70th anniversary. We were not informed before we booked and arrived. This caused us great inconvenience and we missed the celebration. Secondly, the buffet was sub-standard and price was high. I hope you will provide compensation for our problems as I have been loyal member for years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Professor f., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding National day of 70Th anniversary security control that all of guests were aware upon checking in. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and hotel will provide you room upgrade to Prestige Suite as courtesy while next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Brett P. Couples - 10/10/2019 Confirmed reviews ALL
« Great stay except for the bistro, Kwee Zeen. »

Lovely hotel, fantastic room. Very helpful staff. Excellent room service. All was great except for the bistro, Kwee Zeen which frankly is not up to Sofitel’s usual standards. Not worth the money. Food selection was poor and service wasn’t much better. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brett P., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. I am sorry that your experience did not meet your expectations regarding our Bistro and Kwee Zeen; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and our Director of Food and Beverage has been fully aware and will taking suitable action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Z. Families - 08/10/2019 Confirmed reviews ALL
« excellent »

feel welcomed and thoughtful. We had a great time. THANKS!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Junlin B. Business - 01/10/2019 Confirmed reviews ALL
« Pleasant but short stay at imperial square skirt »

Was overall a pleasant stay. Close to where I had to go for biz, but the hotel adjacent area doesn’t seem to have much to offer for dining and entertaining. Facilities are relatively new and well maintained, the restaurants didn’t seem very appealing though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the Restaurant that our hotel launch new promotion such as Crab Lunch Buffet and Crab Dinner Buffet in Kwee Zeen Restaurant till Nov.11, and Sofitel Wine Days Lunch Set and Dinner Set in The Bistro Cube till Oct.31, please go through hotel official Wechat shopping mall for gain more information as well as enjoy special offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Gu Front Office Manager Sofitel Beijing Central T. +86 (0)10… -8703 M. +86(0… 4727 No.2 Jianguomen South Avenue, Chaoyang DIST, 100022 Beijing, China www.sofitel.com | www.accorhotels.com

Franz W. -. H. O. A. O. P. E. C. B. A. G. Business - 13/09/2019 Confirmed reviews ALL
« Room is fantastic, service is poor »

The room so far is very good as it is from W hotel before. But the service staff is totally not a Sofitel standard. When facing a platinum member, they don’t know platinum benefits, they don’t treat platinum member as VIP and there is even nobody in lobby know smile and say welcome back Mr W.. Breakfast is also not at the Sofitel standard, nothing is hot, even I go at 6:30. Croissant is not fresh made. Juice is bottled cheap one. When I almost finish my breakfast there start to have a lady come to me and ask if I need a coffee!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Song W., Thank you for taking the time to tell us about your experience at the Sofitel Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Gu Front Office Manager

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