Mercure Istanbul Bakirkoy 4 stars

Customer review rating 4.4/5 109 reviews

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Mercure Istanbul Bakirkoy
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+ 11 Services

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Information message

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71
Bakirkoy
34142 istanbul
turkey

Tel: +902124442583

Fax: (+90)212/5702600

Check-in from 14h00

Check out up to 12h00

  • By plane

    ISTANBUL AIRPORT At 49km / 30.45 miles

  • By boat

    EMINONU FERRIES At 12km / 7.46 miles

  • By boat

    YENIKAPI FERRIES At 9km / 5.59 miles

  • By train

    MARMARAY BAKIRKOY At 0.2km / 0.12 miles

GPS :40.978921, 28.878395

Congress centre

  • CNR 9.0 km / 5.59 mi
Congress centre

Our accommodation(s)

Classic Room with City View and 1 Single Bed

  • Max. number of persons: 1
  • Area: From 10 m² / 108 sq ft
  • Coffee/tea making facilities

Superior Room with 2 Twin Beds

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Coffee/tea making facilities

Junior Suite with 1 Double Bed & Sofa

  • Max. number of persons: 3
  • Area: From 43 m² / 463 sq ft
  • Coffee/tea making facilities

Superior Room with Garden View and 1 Double Bed or 1 Double Bed and Sofa

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Coffee/tea making facilities

Deluxe Room with City View and 1 Double Bed & 1 French Bed or 1 Double Bed & 1 Sofa

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Coffee/tea making facilities

Family Suite Room 1 Double Bed and Twin Beds

  • Max. number of persons: 5
  • Area: From 43 m² / 463 sq ft
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Breakfast, lunch and dinner are served in hotel restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Hotel bar is open all day long, you may enjoy a drink from a wide variety of selections.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Istanbul Bakirkoy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

109 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6 reviews

Customer review rating 5.0/5

Ahmet Business - 09/01/2021 Confirmed reviews ALL

I had to leave 1 day earlier, I am still awaiting my refund for 1 day from the hotel. We are happy with the staff and every walk in the hotel however location of the hotel was a bit too hard to find. The food prices are expensive which needs a bit of a discount.

Dear Ahmet Murat K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Quite good

Customer review rating 4.5/5

Vlad P. Couples - 05/01/2021 Confirmed reviews ALL

The room was nice, the service was very good. The hotel amenities were about what you would expect from a 4 star hotel. The location is great, about 5-10 minute walk away from 2 malls, on a street full of shops and restaurants.

Dear Vlad Florin P., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Good stay, Orhan and Lydia are the best!

Customer review rating 4.0/5

G. G. Couples - 05/01/2021 Confirmed reviews ALL

Super

Dear Georgi Chavdarov G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Horrible Experience

Customer review rating 0.5/5

Frank A. Business - 14/12/2020 Confirmed reviews ALL

The first night I was there , I smelt a horrible smell coming from bathroom that I couldn’t sleep. They changed my room. The room they changed me to didn’t have hot water. I came to my hotel late that evening but had to be up early in the morning because I had somewhere to go. Not knowing that the hot water wasn’t work in the new room, I tried to use the shower, there wasn’t hot water. I called the receptionist, so they tried to put me in another room and that room as well didn’t have hot water. Then they decided to put me in a suite , before going , we went to test the water and there was dirty water running. I was so fed up, I asked them just find me a room with hot water so I can shower , get out, go back to my room and sleep. They finally found me a room and I showered and went back into my room. The next day I finally settled to that room where I showered the night before and I settled there eventhough it was the city side and there was a lot of noise coming. But I had no choice after this because I didn’t want to take another risk of changing the room again and not having hot water. Thankfully the manager of the hotel agreed to talk to me, and apologized, and the staff was very attentive. I just will never come back to this hotel because of this horrible experience.

Dear Fatih A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bengi HAN Front Office Manager

Excellent staff

Customer review rating 5.0/5

Mark H. Business - 18/11/2020 Confirmed reviews ALL

Clean rooms, welcoming staffa and extremly friendly, I can count the name of each one of them, front desk manager were very helpful and supporting Miss Bengay helped me alot

Dear Marc H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Well located

Customer review rating 4.0/5

K. Solo - 15/11/2020 Confirmed reviews ALL

It was great stay

Dear Sungwook K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Very good stay

Customer review rating 4.0/5

Steve M. Business - 11/11/2020 Confirmed reviews ALL

Very good stay Excellent staff i would definitely stay here again

Dear Steven Robert M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

"Amazing staff and service"

Customer review rating 5.0/5

Reeba K. Families - 03/11/2020 Confirmed reviews ALL

This hotel is situated in the perfect location, surrounded by a combination of restaurants, malls and public transport, there’s truly nothing more you can ask for! Sweet and caring people that truly go above and beyond their call of duty, just to be of assistance and make you feel right at home, run the hotel. Eray was a star from the very beginning; he was so attentive throughout our entire stay. The second we got out of our cab outside of the hotel, we were super impressed by the service that was provided by Eray, Aydan and Ugud, they work so well as a team and deliver such amazing service with smiling eyes (I say that, as we were all wearing masks ha!). As it was my aunties’ birthday, once the team helped settle us into our suite, they returned with a surprise cake and sang happy birthday to my auntie, which left her in tears of joy. Half way through our stay, my auntie went for a dental procedure which meant she was very limited when it came to consuming food, this must have been bought up in conversation with Eray the day before, and due to him being so attentive with the hotel guests, he remembered and sent a complimentary ‘get well soon’ sweet liquid dish gift for her after her procedure. I’ve visited many high-end hotels in the past and they have been great, but I have to say that such thoughtful acts from hotel staff have been non-existent; Eray seriously deserves a promotion for his thoughtfulness and professionalism. I along with my family often visit Istanbul a few times a year, this will continue however, going forward the only thing that will change is that we will become loyal guests of this hotel. This hotel is amazing but, what made our stay that much more memorable is the service we received from the staff, thank you! Hope to see you again in a few months!

Dear Reeba K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Pleasant Stay

Customer review rating 3.0/5

Anonym Business - 01/11/2020 Confirmed reviews ALL

Stay was good, location is great. The only problem we faced on a daily basis is the communication barriers. Especially staff serving breakfast and room service is unable to understand english. Our room service order was wrong 3 times in a row, we then just gave up and proceeded to have breakfast elsewhere. Very disappointing. As an international hotel chain it is vital to have staff trained to understand the customers needs.

Dear Naima M., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bengi HAN Front Office Manager

Good Stay

Customer review rating 5.0/5

Selçuk Solo - 29/10/2020 Confirmed reviews ALL

Kind staff, extremely well-furnished and clean room.

Dear Selcuk K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Well located,very clean with very kind staff

Customer review rating 4.5/5

Stefan Business - 28/10/2020 Confirmed reviews ALL

Hotel and staff are great for that price . Beds in the room are very comfortable ,WiFi worked fast,food was also enough for breakfast and fresh every time.All the measurements been taken for Covid 19 so we feel safe during our stay.

Dear Stefan Lyubomirov B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Nice stay

Customer review rating 4.0/5

Dr. O. K. Solo - 25/10/2020 Confirmed reviews ALL

Cleanliness is perfectly done.. Staff are trying their best to help.. Due to covid 19 situation, restaurant is closed , but pool and spa still working with restrictions. Great location for shopping. Very comfy bed.

Dear Omar K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

perfect stay

Customer review rating 5.0/5

Yoanna A. Solo - 11/10/2020 Confirmed reviews ALL

Very helpful staff.They organized perfect a private trip for me to Konya. Wonderful stay. Nice room.Upgraded from the reception Convenient location .

Dear Yoanna Kostova A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

A very good stay

Customer review rating 4.5/5

Olatunde Solo - 27/09/2020 Confirmed reviews ALL

The location was great with easy access to transportation around the city, also wasn't isolated, so afforded an opportunity to feel the pulse of the city. Hotel meals were great and the service provided was awesome. . Had an exemplary performance by the manager Bengi in solving an issue, I sent an email about 2 am and received a perfect resolution within 2 minutes. Also, there are lots of places to eat nearby. A nice pool indoors, hotel was clean my stay gave great value for money. Overall, I rank my stay among the top 10% of my hotel experiences in close to 20 countries.

Dear Olatunde A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Good hotel in a great location

TripAdvisor rating 4.0/5

GoPlaces111198 22/09/2020 TripAdvisor review

Great hotel location, easy access to transportation, food and affords an opportunity to feel the pulse of the city. Had an exemplary performance by the manager Bengi in solving an issue, I sent an email about 2 am and received a perfect resolution within 2 minutes. Staff were courteous and nice and I enjoyed my Dinners at the hotel. Top 10% of hotel experiences have ever had.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Good stay

Customer review rating 4.0/5

Mohamed M. Solo - 19/09/2020 Confirmed reviews ALL

Nice hotel located not far from sea and around the hotel there are many shopping centers and malls.

Dear Mohamed M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Bad stay, fair located, tricky online offers

Customer review rating 1.0/5

Rami Solo - 12/09/2020 Confirmed reviews ALL

You book online for a price and then they take more when you arrive. You book a standard room You find that Either you stay in that room or your luggage!! You have to be a good driver in order to use the toilet hahaha Very bad

Dear Rami C., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bengi HAN Front Office Manager

Yes

Customer review rating 4.0/5

Sasa Business - 11/09/2020 Confirmed reviews ALL

Only out side new road to hotel. Everything else is ok

Dear Sasa D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Well located

Customer review rating 4.5/5

Anonymous Business - 04/09/2020 Confirmed reviews ALL

Happy with my stay . Good service

Dear Mukesh Jayramdas Ambalal D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

Good hotel

Customer review rating 4.5/5

Olcay A. Couples - 29/08/2020 Confirmed reviews ALL

Friendly clean, well located and very friendly and good service. The only comment I wish to make is that they tried to charge for the couple of soda water which they stated that they would supply for free of charge. The reason for this that they informed us that bringing food from outside was against the hotel rules. Then I asked about bringing the water including soda water I take a bottle each of us per night - we stay a couple of night. As we were checking out that this extra charge was dropped due to my understanding rather than their interpretation -one night only

Dear Olcay A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bengi HAN Front Office Manager

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