Mercure Istanbul Bakirkoy

Mercure Istanbul Bakirkoy

Customer review rating (ALL Rating) 4.4/5 537 reviews

See on a map

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

ALLSAFE approved hotel

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71, Bakirkoy
34142 ISTANBUL
Turkey

GPS:40.978921, 28.878395

Telephone +90 4442583

Fax +90 212 570 26 00

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  537 reviews

TripAdvisor Rating  4.5/5  36 reviews

Great Location

Customer review rating 4.5/5

Dj Friends - Confirmed reviews ALL

Great location, very friendly staff, comfortable & spacious room

Dear Gary Duane J., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Çamur Front Office Team Leader

Well located and connected

Customer review rating 4.5/5

Afzal Business - Confirmed reviews ALL

It was great, splendid and the staff was very very friendly.

Dear Mohammed Afzal S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet ÇAMUR Front Office Team Leader

Well located

Customer review rating 4.5/5

Mohamed E. Couples - Confirmed reviews ALL

Very good

Dear Mohamed Ibrahim Hamed Aly e., We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Emir ÇAMUR Front Office Team Leader

Excellent

Customer review rating 5.0/5

Petya V. Couples - Confirmed reviews ALL

Amazing hotel and spa center

Dear Petya, We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Emir ÇAMUR Front Office Team Leader

Not Recommended

Customer review rating 1.5/5

Mohammed A. B. Families - Confirmed reviews ALL

We had an amazing stay at your hotels Pullman Zamzam Makkah, Swissotel Bodrum but our stay in Mercure Bakirkoy Istanbul was not what we expected it to be. On our check-in day they charged us 435$ when the app suggested 428$. The receptionist Melissa kept misbehaving with us. When we decided to pay 435$ and asked her to give a reciept for what we paid she kept arguing and was extremely rude. On our check out we had 3 big suitcases and 3 small suitcases nobody even bothered to help us take the luggage to the car. We had a 10 month old baby and the road was under construction it was very difficult for us to load our luggage in the car alone. Because of this hassle we even forgot one of our Zamzam water on the roadside. We are so upset with the type of behavior the hotel staff had towards us. I have been staying with Accor with my father being a gold member since I was small. But this is the first time I have gone through this. Highly disappointed.

Dear Muhammad Ahmed B., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Begum Yılmaz Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 283 reviews 8.9/10 Location
  • 309 reviews 6.7/10 Room
  • 680 reviews 9.4/10 Service
  • 12 reviews 4.2/10 WiFi
  • 225 reviews 8.3/10 Cleanliness
  • 149 reviews 5.6/10 Comfort
  • 111 reviews 8.1/10 Breakfast
  • 83 reviews 7.2/10 Vibe

Powered by Trustyou